I bought my bike here 2 years ago. Great customer service. I did purchase the flat tire warranty because I live close by, and it is worth it to not have to purchase tubes and fix it myself whenever I have a flat. They also helped me out when my tire was stolen. Staff is super friendly here as well. They've also got lots of events to keep you involved: bike rides, charity rides, spin classes, etc. I'm very glad to have a friendly and knowledgeable bike shop so close to me. In the waiting are they also seem to always have cookies sitting out as well! read more

Thanks to Thomas who worked us in at the last minute! Just love the staff and the good vibes and kindness at this bike shop!! Also if you are riding, there were snacks here out to keep you going! Highly recommend as they go above and beyond!! Come here!! read more

Great bike and repair shop. Everybody is super friendly and knowledgeable about bikes. They do great maintenance! I love that they are so close by and I can cruise over on my bike. The sales people are not pushy and they are great to work with! read more

My husband and I have been biking for 30 years. We have had many experiences with bike stores and repairs. I can say without hesitation that we are totally impressed with the level of helpful service and expertise that you offer at your great bike shop in Costa Mesa. Every one of the staff who helped us was friendly. From the first phone call to the last service, all were exceptional. I hesitate to mention any one of the staff but Jonathan was amazing. You have a staff that sells your product and adds to the reputation of your business. Sincerely, Flossie H read more

Have have very mixed feelings about this business. Jonathan in the service dept. was one of the loveliest and professional person we have ever dealt with. He seems like such a nice and caring person, someone who really cares about his customers. Our issue was with Brian in the service dept. ...complete opposite of Jonathon...rude and uncaring....My son had his bike run over accidentally and we brought it in to fix...the part took almost 2 weeks to arrive. My husband called in the day it was supposed to be ready and was told it would be 6 pm. which was great! Then my husband had a meeting close to bike shop and called again just to get an exact time. Brian answered his call and said "so you really are desperate to get that bike huh?" and it was not in a humorous way...Brian was being sarcastic and unprofessional. My husband brought the bike home (mind you this is after 12 days of 2 wheels having the bike (brought in 7/31 and picked up 8/9) and the shop did not put on the new kickstand that we had paid for and had a conversation about with Brian. So I loaded the bike and took it back into 2 wheels, Brian was working and hardly looked up when I came to the register. I told him that they had forgotten to put the new kickstand on the bike. Brian then did not say a single word to me but motioned to a service guy and told him to put the new kickstand on. Once the kickstand was replaced and we were on our way out (mind you Brian was behind the register not saying a thing the whole time), I asked him what his name was and then he gave me his name, and only then, a weak apology that he really obviously did not want to give or mean. The story does not end there! We got to our car outside and tried the kickstand out and it was too long! So had to turn around and go back into the store and ask Brian to fix it....he didn't say a thing again...no sorry nothing...took the bike into the back and cut the kickstand shorter....By this time I really had it with this place....2 weeks of having a bike, forgetting to fix something I paid for, rudeness then blowing it again? Ridiculous ..... we were excited to come back and get new bikes for the family...but now thinking twice...never want to deal with Brian again.... read more

Excellent experience and customer service. I purchased 2 e-bikes from 2 Wheels. There was an electrical issue with one of the bikes (manufacturer issue not the shops fault). The manufacturer was taking forever to take action on it so the shop just gave me a new bike. It's rare to find such good customer service these days. I wouldn't shop anywhere else read more

Jonathan was exceptional in helping us with our electric bikes. So very impressed with the customer service - something that has gotten lost in a lot of companies. Thank you guys SO much! Best bike shop!!!! read more

Today was my first time riding Shady Canyon. I felt like a real bike rider today. I appreciated the encouragement from our awesome leader Jonathan and sweeper Chelsey. Thank you read more

Two Wheels One Planet - Bikes Near Me - Costa Mesa, California

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This place is awesome! The service manager (Lane Herrick) need I say more, "Your the man!" My daughter crashed my bike while dodging another kid(no worries shes good and the other kid!) and I couldn't stop my bike from changing gears after the mishap. I brought it to Lane and told him, "I really needed it as soon as possible, but I bet everyone says that to you." He called me 5hours later and had it all fixed! It rides perfectly just like when I bought it! I really can't thank you enough for doing a wonderful job and taking time out of your lunch to work on it! THANK YOU!! THANK YOU!! read more

If there were 10 stars these guys deserve it. The staff are just amazing and help you chose the right bike. Highly recommend this place and hope they continue to do well. read more

I needed a minor brake service and went in on a busy Saturday afternoon expecting to have to leave my bike. The service guy (sorry I can't remember his name) was so helpful and quickly fixed my problem so I wouldn't have to come back. I got a sense of teamwork among the employees. I am definitely bringing my bike back for a tune-up. They seem to know what they are doing and it all has a good vibe. read more

The best bike store! The staff are extremely helpful. I wanted a beach cruiser and they helped me pick the perfect bike for me and they immediately had it all ready to go and they delivered it to my house. The customer service was so great, I went back the following week and purchased a bike for my son. I highly recommend! read more

Best service that I have gotten at any bike shop! The people at RnR in RSM couldn't care less that I was in the shop let alone wanting to buy shoes, helmet, etc. and the second I walked into TWOPB I was greeted, offered a cookie and water and had all my questions answered. Unlike other shops, they put me in the gear I needed and didn't push the most expensive product on me. I will continue to drive to Newport from RSM to work with these guys! read more

These guys are so good. Great prices on bikes, and excellent, fast, inexpensive maintenance and repairs. Top-notch friendliness and customer service, and they make cyclists of all levels feel welcome. Highly recommended! read more

I went into the store looking for my son's first bike and was immediately greeted and the staff was very helpful. I found a bike in a HARO catalog he gave me and thought the red one would be great. The staff member checked and said that there would be a "freight fee" if I bought the red color. I asked if there was any color that would NOT have a freight fee and he said the black one. OK, so I order the black one. So the transaction is complete and they said they would call when I could come pick it up. Great. I get the call several days later to come pick up the bike and I am excited. Head down there before they close at 7 pm and the same staff member is working who took the order. He greets me and I tell him that I'm here to pick up my bike. He remembers me and gets the bike from the back. He brings the bike to me and it's not all black like the catalog. It had a white seat and white in a couple other places. It wasn't a big deal but I thought whatever, not a deal breaker. Then I said to him "That's it, right? I already paid for it." He tells me to hang on because there was something written on the receipt attached to the bike. Ok. No problem,right? Wrong. He comes back to me and says that I have to pay for freight. What?!?! Then his manager supports the claim and I must pay $20 on top of the sale for this issue. The sale was already finished! She explains how freight works but what do I care? I was trying to avoid freight and didn't even get the red color bike I wanted. In fact, it wasn't even the all black color bike in the catalog. To add insult to injury the female manager makes a comment on how cute the bike was as I am leaving! Good one...I feel better now, thanks. I am sure this is an isolated incident and maybe no one else will have a problem with them but I felt it was not handled well for all reasons above. Maybe it's my fault for agreeing to pay the freight charge but I wanted my son to get his bike for his birthday. That was my first and last time visiting this store. Good luck on your visit. read more

I love the service and professionalism at this bicycle shop. I am an avid triathlete and only trust Brian and his crew to service my racing bike. The prices are better than at other Orange County bicycle shops. read more

Ok you guys have gotten a 5* way back when from me for a super service well done. But my last major $220.- tune up you really butcherd up. This is not rocket science guys, please give Omar some more dual instruction before you let him loose on major tune ups. Cable was not tighten and came loose after a 2 hours of riding, shifter was not adjusted right it would not shift from 4 to 5 etc. I really liked you guys and will give you one more chance but if something like this is going to happen again I am going across the street. Sorry read more

I simply went in to see if they are a authorized Trek repair shop. First 3 people said don't know ask manager. Mechanic I don't even think he knew where he was(nice mustache though). So we left, was never shown who the manager was... Not good. read more

I can't begin to tell you how TOTALLY satisfied I am with Two Wheels One Planet! What do you want from a bike shop when you either want to buy a new bike, or get one repaired? The answer is COMPLETE AND TOTAL CUSTOMER SERVICE. From the manager Wil and Assistant Manager Dave to the sales reps Chris and Matt, from the second I walked into the store, they were nothing but accomodating. NO "uppidity" attitudes...It did not matter if I was Lance Armstrong or me, they treated me like royalty. I wanted to find out the differences between all the road bikes (WSD) as an upgrade from my Specialized bike I have riden for two years and bought from a different OC bike shop. They asked a ton of questions to find the perfect fit...fitted the bike to my small frame...and let me test drive any models that fit the bill! I have major ankle/foot issues and they kept going until they found the proper pedals for the Madone Trek 5.2 that I chose. I did not know how to mount the bike on the Thule bike rack that came with the car I inherited and they showed me how to do this, too! They have my BUSINESS FOR LIFE!! You won't be disappointed and won't waste any more time, money or frustration by choosing any other bike shop in OC or beyond!! Thank you guys for making my experience the most pleasant one can imagine! Margo read more

My wife and I have bought six bikes from TW1P over the last eight years and the service and sales offerings has always been really good. Now it's exquisite and I'm sure it's because the new owner is the former manager. All the employees are really high quality, smart people plus their product/service offerings are the best and they're very fair in sales and especially service. Jonathan and the entire service department go way beyond the call. A very refreshing example of the best that brick and mortar retail has to offer!! read more

Bought a couple bikes there over the last year or so. Took advantage of 90 days same as cash. Went in today to pick up a couple accessories and keep my account active and waited & waited. Not a big deal - it was the last day of the sale. UNTIL one of the guys at the checkout said, "Sorry for the wait. Be right with you." The "be right with you" was forgotten as soon as the next new customer who said he was looking for a bike came in. I will be returning their mailers to sender and shredding their Freedom To Ride card and buying my next bikes (looking at a couple Trek hybrids) at Jax. read more

I cannot say enough good things about this store. Early today I went into the store to get an issue with my brakes looked at and Jonathan Wilson helped me out in no time. He is a magician with campy! The more important thing I noticed was just how much respect they showed for each type of customer who came in - from the neo-pro triathlete who knew everything about her amazing bike to the older lady who didn't appear to know anything about her bike. Both left the store happy. They cared about each equally. Bike stuff is expensive (especially for the top of the line stuff), but I would feel confident buying from Two Wheels in Costa Mesa. read more

Pretty stoked that I finally went into this bicycle shop. Service was great and the managers Dave as well as Will, super nice guys. The usual stores I have been going into lately are filled with arrogant people who don't give great service unless you spend hundreds of dollars, but this place is different. I went in getting a simple truing only spending around $20 and they treated me like I was spending hundreds there. Because of the service I ended up spending around $200 to get a major tune up and accessories put on by a great guy named Brian. Super cool guy, straight forward, and if you don't know what your talking about they won't make you feel dumb. Highly recommend this place, will do another review about the tune up when I get my bike back after its serviced to inform you on the outcome. Also, they have a free cycling class on Thursday after they close, all you have to do is bring your own bike, that's awesome! read more

Two Wheels One Planet - Lucy getting worked on to fix her rim and get grip installed. - Bikes Near Me - Costa Mesa, California

The level of service is outstanding. Will, the store manager, is an expert and a professional that understands the importance of providing exceptional customer service. During my most recent visit, I was interested in a new pair of cycling shoes. Will answered my questions, made comparisons, presented several options and eventually made an excellent recommendation. I could not be more pleased with the shoes and my experience at Two Wheels One Planet. Dustin, the associate that applied my cleats was also very friendly, efficient and helpful. I highly recommend Two Wheels One Planet. read more

My BF & I recieved gift certificates for Two Wheels One Planet as a move-in present. We both bought a bike and a few accessories. I didn't realize how expensive bike are, at least nice bikes. I believe each were close to $600. We bought the bikes brand new, and they still look and ride like brand new. Most of the employees were very helpful, besides one youger guy. I usually see him at the desk near the back, he has a smug attitude. =b Theres another new bike shop on 17th that we will check out, compare prices and service. read more

The people here are great, very helpful in finding me a bike when I hadn't ridden one in 20 years. They helped me with everything to get set up, and any problems I just bring them the bike and they take care of it right away. I think they focus on specific types of bikes, I got an Electra Townie and it's great for me. There may be other bike shops more suited to the hard core bicyclist, but if you are like me and are in need of expert help to start and maintain a biking habit, check out 2 Wheels 1 Planet! read more

Will helped me pick out the best cycling shoes and clips for my indoor spin class. He was knowledgable, friendly, and had a great sense of humor. I love my new new shoes!!! read more

It's the vibe you get walking in the door, smiling faces, helping hands, top quality merchandise, and hip deco. What keeps me coming back is the 'knock your socks off' customer care and exceptional service. And the price is always absolutely fair. I love to support local businesses that go the 'extra mile' to do their very best in all that they do. What's 'off the chart' is, they're into building community too; there's always some cool special free event they sponsor. I'll be bringing some friends along to their every Thursday night 'spin' class. You and your bike deserve the best; it all happening down at Two Wheels One Planet! read more

2WOP deserves 5 stars for their quality and friendly service and passion for cycling and riders. Whether you are a beginner or a veteran, cruising or mountain biking, they will be happy to have you in their shop. Customer service is a dying art, but 2WOP welcomes you like family and takes care of everyone who walks in their door. It's a great place to buy a bike or gear or get your existing bike serviced. It's full-service fun in there. read more

I bought my first road bike here a few days ago. I did my research and knew what I wanted. Matt gave me the best price on the bike (and I compared at least 3 other stores) These guys are not salesmen trying to push you into buying a bike - they are riders themselves who know their bikes and will give you sound advice. After the sale, Matt called me back for a bike fitting (a place across the street was charging me 100 bucks for it) and spent a considerable amount of time with me on the trainer evaluating my position - he even showed me how to take my rear tire out and repair a flat. Hands down - the best bike shop I've been to in terms of customer service. Keep up the good work! read more

Bad service to Excellent service. Jonathan Wilson is an asset to this team. If it wasn't for him I would never bring my business back. This man deserves a raise!!!! read more

I have been buying and having my bikes serviced at twop for about 2 years. I bought a couple of bikes from them and accessories. The prices were reasonable and the staff knowledgeable. Their service department is very good. They also organize a Saturday morning ride which is above and beyond. I highly recommend them. read more

This place has incredible customer service. I am new to the cycling world, and Muni sat patiently with me and went through various types of road bikes, and sized me for shoes and pedals. I would recommend this store for any cycling needs!! read more

Get your bike here! Incredible service and super nice staff. Amazing selection too! I purchased an Escape by Giant road bike from them in August. Every time I need a maintenance check or repair, they graciously help me. They also answer all of my questions and offer great advice. I will definitely recommend Two Wheels One Planet to my friends and continue to do business with them. read more

My wife bought a Specialized Levo from a bike shop in Thousand Oaks. Constant issues with sluggish brake levers. Owner told us "it's normal". Fast forward and now living in Newport. Took it to Two Wheels and Bryan immediately knew the problem, submitted for a warrantee repair and made the brakes work perfectly. As a result of this experience I brought my Specialized Roubaix Pro for a complete service. Mike and Jonathan took care of the bike. Amazing effort. I wanted the bar tape replacement to be the same white color but they were out of stock so Mike went to another store and got the white. The bike looks and functions perfectly. I feel faster!! They even polished my rear view mirror which had become really unusable. This is beyond superior service. I wish I could give these guys ten stars. I can see how they take such pride in their work. I feel very lucky to have found this store and the wonderful guys in Service!!! read more

Excellent customer service! I wish I had read Yelp before buying my beach cruiser at another shop (Let It Roll), as the service here is WAY better here! Helpful, knowledgable staff who don't try to oversell but put you with the best product for you plus, what makes sense for your budget. I ended up buying an additional lock and real head and tail lights after the NBC4 investigative piece on the huge rise in stolen beach cruisers in SoCal. I'm very satisfied with my new accessories and the service received! read more

This place is just fantastic every which way. I don't end up buying a lot there, but the sales staff are all very knowledgeable, helpful, and friendly. But I do frequent the service desk, and I have nothing but great things to say about that. Every member of the service staff is incredibly skilled and very cool. Our world would be a much better place if just a few more things could become as great as the Two Wheels One Planet service desk. read more

Have been going to this bike store for decades through several name changes, originally Scwhinn. There service department has always been in disarray? They know their sh#t, but customer service and organization needs some help!? They need a "number machine" to take customers on a 1st come 1st serve basis. read more

Just a heads up, don't let them touch your bike unless you plan on paying for a labor fee. They will do things without asking permission and expect you to pay extra. read more

I came in for 2 tubes for my bike rebuild. Saw a sign that said 2 FREE TUBES if you "Like us" on Facebook. DONE! Best "Like" everrrrrrrrr.