One of the most frustrating things about transportation services in Portland is how many of these…read morecompanies operate in ways that feel exploitative. Instead of supporting the community, they create financial barriers that make it harder for people to access the services they advertise. My worst experience has been with Zipcar. I registered and paid the $25 application fee, but I was denied without any explanation. I never received a proper email response, and when I contacted customer service, they avoided my questions and failed to provide any clear answers. It feels unfair for a company to collect fees without delivering transparency or accountability. Practices like this don't help people--they harm them financially and prevent them from using the service as intended. I strongly believe that companies operating this way should be held accountable, because instead of providing solutions, they are contributing to financial strain and making life more difficult for the very people they claim to serve.

Charged me $300 dollars to tow a car that had mechanical problems and bead battery... don't sign up…read moreunless you want to be left stranded with no car!

Much easier to use and more affordable service than Turo. It is super easy to use because you can…read morereserve and unlock a car within 15 minutes without interacting with the owner. Sometimes I do meet owners though, especially during drop off because they're waiting to use their car when I get back; the couple times this has happened it has been a friendly experience with them asking me if there's anything they can provide in the car that would have been useful on my trip. I have had a couple bad experiences. One time I tried to rent a Tesla Model 3, but it turned out the owner was driving it and hadn't blocked out the time on the app. So Getaround automatically assigned me a similar price vehicle nearby. I wanted to drive an electric car, but they assigned me a gas powered BMW M3. While a great car, it wasn't what I was looking for. So I cancelled the trip and they refunded me the full amount. I have had to call customer service five times in a decade of using this service, and they've always be stellar.

Best system out there, I rented vehicles and then hosted my Cars. Getaround customer service is…read morevery good their Communication is solid.

The guy that helped us was the best & so patient! I feel horrible I can't remember his name but he…read moretruly made the experience so lovely which I can't say I would've expected with a rental car. The whole staff seemed great. Would definitely recommend this location.

This location is the best! The employees here are consistently across the board, friendly and…read morehelpful. I even got upgraded from an economy car to a hybrid brand new minivan. It was fun to try this vehicle out and it had a great gas mileage. I ended up having to use the car for a few extra days and the process was so simple because every day they would send me a text message asking me if I wanted to modify my rental. It instantly calculated my new charges and I was set and I didn't have to worry about constantly changing the date of my return . It's nice to go to a place of business, where they actually want your business and you look forward to seeing them because they're so kind!

They charged me $550 for a flat tire on one of their Jeeps…read more I did not notice the tire as low when I began the rental. It became flat on my return home. They have no insurance coverage for car problems arising when there is no accident. Their terms of use prevent you from fixing the car on your own without getting their consent. I do not recommend them because they are renting out jeeps with leaky tires that customers end up paying for.

The worst experience I have ever had, they charged me $12 for the service and in a few days I…read morereceived two tickets for $125 because I am responsible for what happens up to 48 hours after using the vehicle, I do not recommend this service at all. It's the worst thing in Washington DC. La peor experiencia que he tenido, me cobraron 12$ por el servicio y a los días me llegaron dos tickets por 125$ porque soy responsable de lo que pase hasta 48 horas después de usar el vehículo, no les recomiendo en absoluto este servicio. Es lo peor que hay en Washington DC

I've visited this location for several rentals in the last 5 years; the staff has always been…read morecourteous, helpful and honestly friendly. I suspect the employees actually enjoy their jobs. I know this is a high-volume location, so they are VERY busy so I'm impressed they are still able to be patient and helpful. Good job and thank you Enterprise!

I was in a car accident and my vehicle was in the shop for 5 weeks for repairs. After 3 weeks I…read moreneeded to orchestrate the pickup of a rental car. Once my insurance agent put in the request with enterprise, I received a call within 15 minutes to setup a time to pickup a rental. From the first call through the pickup all of the staff was friendly and engaging. I was well aware of what I needed to bring and what the deposit would be at the time to secure the rental. The process of picking up the rental was very quick and efficient. I returned the car to where my car was for repairs. Enterprise took that extra step to call and let me know that they had the car back and everything looked great. If you're in need of a rental for leisure or due to an accident I highly recommend you try this location. They had a decent selection of cars and made it a very easy process amongst friendly staff.

I had an excellent experience with Avis at PDX Airport, thanks to Kiran. She was extremely…read moreprofessional, courteous, and accommodating throughout the entire process. From check-in to vehicle pickup, everything was smooth and efficient. Kudos to Kiran!

It was another amazing rental experience for me from Avis once again. This time again the car was…read moreassigned and ready for pick up for me before even I arrived at the airport. Upon arrival I struggled a bit to find my way through the terminal to car rental zone, that was going a level down from main terminal, then walking across a passage and then taking elevator to the third floor. When I got the my designated spot, I noticed I got a luxury class car assigned, due to free double upgrade. I went to the nearby window to request a regular SUV and the agent assigned me a Jeep within few seconds. It was a smooth friendly service. Also the pick up area was super nice, one of cleanest and brightest Avis lot that I had seen. We used the car for 3 days, driving over 100 miles around Portland, without any issues. The interior was super clean. All functionalities inside car like A/C, USB port, radio worked perfectly fine. For drop off, it was easy to follow the Rental Return sign to take the car to designated area. Upon exiting the car, an agent processed the return on the spot and sent the receipt to my email. Again, it was a fast convenient service. Overall I was really happy with another fantastic Avis rental experience for a very reasonable price.