Attentive staff very helpful for my propane tank refill needs. Pricing is very good and will make this my propane refill go to

Mr. Adam Customer service representative stellar I mean, I would recommend anybody to come see him. He goes the extra mile for you made extra phone calls just for us. I'm very well please and it's a pleasant to meet this young man plus he has just like military cut and I am a veteran so I'm impressed in every ways read more

U-Haul at Van Buren - Stellar customer service representative! - Truck Rental Near Me - Riverside, California

Easy in and out ! Staff was great I rented a nail truck to move a small apartment. Truck was clean and everything went smoothly. read more

U-Haul at Van Buren - Truck Rental Near Me - Riverside, California

*** BEWARE*** Do not rent from the Uhaul on Van Buren in Riverside Address: 3600 Van Buren Blvd, Riverside CA 92503 Zach G - Store Manager Zach will scam you if he is given the opportunity. I'm posting this because I have a feeling we aren't the first ones that he has done this to and we are not the last. My husband rented a Uhaul van on March 11th. When he returned it a couple hours later, Zach said he damaged it, showing a small ding on the side of the van. My husband did not hit anything and there's no way that it could have been damaged. Zach was stating that my husband caused damage to the van and if he paid today it would be around $450 right then. However, if he paid later it would be about $800. Unfortunately, my husband didn't take pictures of the van before he left their lot. It was raining and he was rushing. Definitely not smart on my husband's side. When he returned, my husband asked him to show him the video of when he received the van, as it would clearly show if the damage was there or not before he left. (There is a surveilence camera set right at that spot and it was clearly showing another van parked in the same place, and also clear enough to make out those types of details). He asked to see the video as it was playing, but Zach wouldn't allow him to. Instead, he went into the office for 10+ minutes and emerged with a grainy, zoomed in picture of what could be any of the vans there (no plate or any other distinguishing mark). He asked for any type of documentation from past rentals that shows no damage. Zach said no. My husband was just asking Zach to show him anything besides the picture that Zach showed with the damage. Zach would not. It's pretty easy to presume that someone else, possibly an employee, had dinged the van and it could now be taken care of without cost or blame to the store. They were hoping that we would pay for their mistake. I contacted our insurance company to see what our options were. It would be covered, but obviously our insurance rates would go up. I contacted Uhaul corporate a couple times. I wanted to see if they would be able to pull up any history of this vehicle. They would only transfer me to their insurance company. About a month later we received a letter from their insurance that now says we owe $1,362.00. I emailed the company rep and explained everything. I explained what my husband said, what he asked Zach for, how we have no problem with paying as long as there was no history of this damage. TODAY the rep emailed me back. They stated **"I have closed the claim as pre-existing damages. I was able to locate photos of the same damage prior to this claim. I have closed the claim and no further action will be taken. He does not need to reach out to them any longer."** Meaning that Zach knew full well that my husband didn't cause this damage but still tried to demand money because my husband made the mistake of not taking pictures. We could have claimed this on our insurance. Our rates would have gone up. If we didn't claim it we would have paid $1,362. This is gross and I will be contacting Uhaul corporate again. This is disgusting that Zach thinks he can do it and get away with it. It's gross if Uhaul knows about it and hasn't done anything. read more

U-Haul at Van Buren - Truck Rental Near Me - Riverside, California

Amazing great customer service very helpful and understanding easy-going very friendly thank you

I wish I could give this place 1 star. I'm extremely disappointed in my experience here. My fiancé had reserved the 15 foot truck for the ramp and we Made a reservation ahead of time. When we showed up, they only had the 20 foot truck available. They ended up charging us more for the larger truck when that's not what we reserved. We spent days trying to get in contact with the manager to have him argue that they had to charge us more money for the truck that we did not want. Super unprofessional and would not rent from here. read more

Maybe don't have a working QR CODE to request propane fills after 6:30 if you don't fill propane after 6:30? Or put it on your website... or even a sign??!? I showed up at 6:40pm. Used the QR to "request propane" waited... nobody came out. Used QR again... nobody came out. 5 minutes before closing I go inside and dude tells me, "No propane after 6:30." Wow. Cool so I stood outside for 15 minutes for no reason? That's bad business, U-Haul. Better fix that! read more

I did six U-Haul rentals with these guys over the last six weeks and they were very professional and I would highly recommend them. Really nice staff. read more

We rented Friday afternoon. Truck was immaculate. AC was ice cold. Great rental experience. Staff had me out the door within minutes. We needed to add a second driver remotely. The process was smooth and easy. Excellent follow up. Turning the vehicle in was super easy. Definitely recommend. read more

If you run into Zach at this location, just know he will take care of you! All around amazing customer service. He genuinely cares about helping you with what you need. read more

Came in twice this week and very grateful for Brittany's help. Highly recommend this place.

I was snookered (lied to) and told if I agreed to just let them attach a trailer and then I pulled it to my destination, they'd give me a $700 credit! Simple right? Well, it turned that the trailer was TWICE as big as promised and had TWO huge boxes strapped on it. So I had to pull this extra 8,000 pounds of cargo and barely made it over the Grapevine and ended up using TWICE the amount of gas that my brother used for a similar move!! So there went the $700 credit....NEVER AGAIN Uhaul and I advise everyone else to think twice about taking the deal if they dangle cash in your face! You might get snookered too....... read more

I needed a truck at the last minute to move locally. This was my first time having to rent anything for moving and this was a positive experience. Zach was professional, helpful, and got the rental all set very quickly. Easy return process, too! I highly recommend! read more

Absolute morons working here. Came to get a hitch installed and they broke two of the pieces off that attach my bumper to the body of car. Complained immediately and had to get their insurance company to replace it. Which they did. They paid in full, but the young employees working here didn't even seem to get what an egregious mistake they made. They're clueless. Avoid these incompetent .... at all costs. read more

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I fill up my propane tanks here and no issues. I have a catering business and I started using this location for my propane fill ups. Prices are fair. read more

Rented a truck Sunday... Super Nice employees, services was quick and everyone friendly.. I will definitely come back to this location in the future read more

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Horrible place! If you rent online and pick up here be ready to pay 3 times more than they quote you online. I was quoted for $44 and when I picked up the Uhaul I had to pay $199! They said that's another price because I want to return it at another location! I told them to tell me where does that say in the contract I'm signing and of course they DON'T HAVE IT! I asked to talk to a manager but of course he wasn't here! read more

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Horrible Customer Service... the girl at the counter needs to have her attitude check... she's rude... No Customer Service skills whatsoever! On the other hand, The guys outside were very helpful! read more

They are completely incompetent. Do not use this location. I had to wait over 15 minutes to get help. Then they screwed up my reservation. I had to have them cancel it and I went to the U-Haul on Spruce street. read more

Hello to the Yelp Community. This review is a tad bit hard to write, but if you notice, I gave it 5 stars, and here is the reason why. I had initially ordered my trailer from a different location that was 1.5 miles away from my home. I got there, and the previous person who had rented the trailer, hadn't returned it yet. She called them and turns out, they are keeping it an extra day....No warning, no phone call, no nothing....I won't give her 1 star, because she got on the horn and tried to find me another trailer. Good news, there's another one, 10 miles away.... Fast forward to 10 miles later, I drove to this location and was immediately greeted by Luis. Extremely nice guy, and on top of it, working hard with an injured hand. He got me situated and set up, connected the trailer and I was on my way in less than 10 minutes.... I gave the 5 stars, because Luis did an exceptional job customer service wise, the experience was less than 5 stars, more like 2 stars. I had to drive 40 miles, round trip, to come pick up this trailer....Have you seen gas prices? Anyway. 5 stars for Luis 3 stars for the first place that didn't have the trailer, 1 star for Uhaul, not having enough inventory to supplement the first place where the trailer was needed.... read more

I only made a phone call. The guy that answers the calls is in a "call center." He couldn't answer my questions about if they could sell us propane. Yeah, no, not driving a 35 foot trailer through town to find out either. U haul needs to give better personal service than a call center if it's not about renting a truck or trailer. Sorry! read more

called around to see about getting propane and this location had it (phone chat). When I got there and saw a sign they were out I was disappointed. However, after confirming with the front desk, they did indeed have it and I was able to fill up. Only 1 star removed due to counter person telling me that they never called me, even when I showed him the phone on my phone (incoming). read more

Terrible customer service and ended having to pay upwards of $400 just to get a 15' truck for the day and pay for $100 of gas because I was told the truck had gas already in it but when I got in they truck was riding on E. Go the extra distance to go to another location that can actually help you and won't make you pay ridiculous amounts of money. Also I tried to buy 10 boxes and they tried saying that they would cost $50. read more

I was having some issues with customer service with adding the correct miles to my contract but Chris a very helpful young man would not allow me to leave until scheduling corrected the error so that i would not be charged. That is fantastic customer service when someone want to make sure you don't overpay. Thanks Chris very much appreciated. read more

Went to get 2 tanks of propane refilled and rang button for service, after 10 minutes of waiting I went inside to ask for help and was told by a female worker with horrible attitude to wait outside and someone would go assist me. 20 minutes after that I left. There were no other people to serve the entire time I was waiting. Horrible! read more

Kyle and Alex assisted my wife and I at pick-up. Painless and simple process to get the truck we wanted. Fees and estimates were explained. Kyle assisted with the drop-off and it too was painless and simple. Fees and estimates were at the mark from pick-up day and after a quick look over of the truck with Kyle, we were good to leave and end our U-Haul experience. Definitely would recommend this U-Haul and will come back. read more

Great uhaul location. Had lots of available items in store and the employees were super nice. It was easy to drop our uhaul off afterwards as they have a huge lot on the side. read more

A rip off. Say one thing but next they rip you off. They promised me a deal .25 cent the mileage . But go back on their word. Yep . End up charging me Over 2 hundred dollars worth.Very disappointed. I ain't never gonna come here again. Felt literally like , I was robed out of my money . For just using a Uhaul. Talk about a fucking Grinch and during Covid times no less. read more

Easy to get propane refilled. Thanks for your service. Thank you! Great price too! Nice and friendly service each time

Zack and Nathan are the best! I had a trailer hitch mounted by them last year. They did an excellent job. I run a small window screen business and have had them help me with the wiring on a few occasions. Both guys are top notch! Friendly, quick to fix my issues and just nice people. I would highly recommend them for any of your moving or trailer needs! read more

This is a good U-Haul Center! The Reps. were friendly and helpful and they're truck I rented was clean with a nice smooth ride

I picked up a cargo van of which I had a reservation on Nov. 13th at 7 am. I was the first one there and was promptly checked in and taken to the van. I was told I would get a text to review condition and dispute anything I didn't agree with on text. Never got text. I was on a tight schedule so I left. 5 minutes later I was back at Uhaul to show them the van. When I going to load the van I found fast food wrappers and bags of trash, empty ice tea bottles, pistachio seeds in door pockets, chewed gum and wrappers in doors, oil change light on. Horrible condition! Returned and spoke to " owner " he pretty much told me tough luck we don't have anything else. Take it or leave it ! This is during covid and van was obviously never cleaned and maintenance needed. There were several vans and small moving trucks. All I was offered was a glove so I could clean the trash and seeds out myself. OWNER did tell another employee to clean out van and she told him no. I was on my way to a faire as a vendor so I had no choice but to clean it myself and take van. Upon returning I addressed my concerns AGAIN and was told oh sorry have a nice day. Stay clear of this location. They have no care for customers care, health or safety. read more

Worthless company we made a reservation since Monday and came to pickup our truck so they can say they don't have any trucks available while there was 2 trucks outside. If you want to come here might as well reserve 2 months. Really unprofessional company, I didn't expect this from a big company.... read more

Just rented a trailer from this location. The owner and staff were very friendly and moved through the check in process quickly and efficiently. When I brought the trailer back, they met me outside and I was out of there within minutes. I was very happy with this location and will make sure to come back the next time I need to rent a truck or trailer! read more

On July 3, 2019, I went in and Quiana was very busy. She greeted me with a smile. She listened to my situation and balanced handling the customers that were there ahead of me. She figured out what I needed. Found it in stock. She even installed it. Now she did all of this while still helping new customers and never made me feel like an inconvenience. She was pleasant from beginning to end. U-Haul is fortunate to have an employee like her to greet, help and assist their customers. GREAT JOB AND THANK YOU! read more

This place could do nothing right... Their mobile check-in was a joke.. The truck they gave me was so bad you hit the brakes and you think you're going to swerve off the road.. the truck stank like cigarettes.. and to top it off when I brought the truck back cleaned and the same amount of gas that was in it when I brought it back.. they held me responsible for a dent that I didn't do.. read more

Aside from the obvious fact this place is ridiculously under staffed, the teenage work force that IS present is inept. There's no reason to spend more than 40 minutes at ANY U haul facility once, let on consecutive occasions. Do your self a favor and take your business elsewhere, unless time is not a factor for you. Further more, this BS about "having" to have the dolly on board, zip tied, is complete fraud. It takes up much needed space in the trailer and makes no sense being forced to carry it when you didn't ask for it. The owner of this place should be ASHAMED of the way this location is being run. read more

I had a appointment for a hitch installation so I came back from out of the state to have it installed and I was told they don't do installations on that day per week I could have stayed 2 more days out of state if I was told that from beginning and why did they make the appointment for the day. read more

We used this U-Haul for our move to our new home (new to us). The truck was nice and clean and had plenty of room for all of our stuff. And believe me we had enough stuff to fill this truck to the max. It's not until a person moves, that they realize how many things they accumulate over the years. The staff here is nice and friendly. The prices were very reasonable when compared to others. The truck was clean and drove well during the move. I had absolutely no problems with the pickup or return of the truck. I will come here again. Thanks U-haul! read more

Completely unacceptable. Me being in the customer service industry, I expect people who are in customer service to do the best they possibly can. I have rented from U haul before, many a times, and they have always treated me well...Not this time. I was there at 9am on the nose, to pick up my trailer....6x12 open with a ramp. I have towed this trailer at least 5 times before with no issues whatsoever. This time, for some reason, they made me pay for the trailer, get all the paperwork done, charged my card, and then proceeded to tell me that I can't tow this specific trailer, because I didn't have a 2" ball!! WTF!! WHY DIDN'T YOU TELL ME THAT BEFORE I PAID!!! My hitch ball was 1 and 7/8ths....ooohh big difference!! So now I have to drive all the way back to Jurupa Valley, and hopefully see if my cousin would let me borrow his truck...by the time I got back to U haul, I had already spent 2 hours!!! They attached the trailer to my cousins Dodge Dakota and sent me on my way. I walked inside to ask the girl, since I just picked up the trailer, can I drop it off tomorrow at 11? She responded with a "Its only been 2 hours!! I'll put it in the notes!! If your late you should be ok...I'll make sure they don't charge you" WHAT DO YOU MEAN YOU'LL MAKE SURE THEY DON'T CHARGE ME!! YOU ALREADY DID!! WTF?!?! The girl who charged me, was also speaking extremely fast, and sounded like a scripted robot...she didn't even breathe between sentences...YOU JUST OPENED THE DAMN STORE!! WHATS YOUR HURRY TO GET US OUT OF THERE!!! I'm sorry U haul, I hate leaving bad reviews, but I will never return to this location again. I called Monday morning at 11am to see if the trailer was still there, because I dropped it off Sunday night, but no one ever answered the phone...I called twice, no answer....NO BUENO UHAUL!! NO BUENO!!! read more