This place gave me quick, friendly service, and at a good price! What more do you need?read more

Truck broke down 10 hours into our trip. Called multiple times a day. Sent a mechanic who didn't…read moreeven pop the hood. Said they had a truck coming at 7am on the THIRD DAY. never showed. Had to go rent another truck from another company in the area. Worst service ever.

First of all, I would like to say thank you to the store manager Darrell. If you want a no hassle…read moretrailer rental, this is the place to go. I called before I came to check availability and Darrell was very knowledgeable and provided me with all the information I needed to select the correct equipment. After my arrival to the store it literally took about 10 minutes to get to the point where my equipment was ready to drive off. Lastly, I returned the trailer only to find that a pin was missing. Not only did Darrell not charge me. He allowed me to go home and see if I could find it, I did not, I called back, and Darrell said that I didn't have to worry about it. He didn't charge me. It's little things like that that make the big difference for me. You could go to other places, but I guarantee it wouldn't be this convenient and I guarantee you're not gonna meet another Darrell..

Every time I have a project, not sure what instruments to use. The staff is knowledgeable and gives…read moreme the right tool for the right job. The pricing is more than fair and I saved a lot doing it myself.

This place is a pleasure to do business with. The facility is clean and well cared for, and the…read morestaff is amazing. Our family has been doing business with them for years and they have always been kind and helpful. The manager has always been able to accomodate all of our needs. Almost like part of our family :) Thanks! - keep up the good work.

I am usually reserved about giving a business 5 stars. However, by the end of this review you will…read moreunderstand why I gave Arm Guard Self Storage 5 stars. Arm Guard Self Storage Pro's: 1. Security. The facility has camera's everywhere. Each storage unit has an alarm and inputting your code at the front gate disables that alarm for your unit. The Alarm is enabled once your code is entered from the inside of the facility. There was one incident where a person was found living in one of the storage units. He gained access to the unit through the back of the storage (which is why the storage alarm wasn't tripped). However, he was caught because as police tried to get him, he tried gaining access to another storage unit to flee fortunately, that storage unit was full and he got trapped. One last comment, there is someone who lives on the facility. 2. The staff is very friendly. As a Service Member in the US Army, I am not new to the storage scene. Living in El Paso, Texas, I was required to have a storage upon receiving orders to deploy to Iraq back in 2009. The storage unit was subpar but I didn't care. I just wanted a cheap storage unit with a location close enough to walk. During my deployment I found out that that particular storage unit didn't receive a payment. Immediately, they starting auctioning my stuff. It's a good thing I had my brother as an emergency contact. This little story brings me to the Arm Guard Self Storage. After I explained to them why I was very particular about getting a storage due to my previous experience, they informed me that auctioning my stuff would be illegal. They were also very informative about informing me that the man who was living in the storage unit near mine tried gaining access to my unit. 3. Autopayment. I love autopayment because I don't have to worry about going to the storage to pay my monthly fee or sending in a check via snail mail. 4. Front gate is self explanatory. The front gate has a access code key pad on the left side that gets you in and diables the alarm. 5. Access hours. The hours to enter the facility are 5:00AM - 11:00PM. The hours ensure that the facility is completely locked down outside access hours. Its another extra security. 6. Lights. Each storage unit has lights. It's really awesome to see what your trying to get. Overall, I would definitely recommend this storage unit. I left for Afghanistan, came back and didn't have any issues.

I wish this review was directed at Penske Corporate NOT this rental facility in particular. But…read moresince I couldn't find a way to do that... As I write this review I am in tears. My fiancé is driving a 26' truck with a car trailer and 3 dogs from Puyallup, WA to Mississippi with everything we own in it and the truck runs awful! He has been driving for 2 and a half days and he is still in California. They sent someone out to him yesterday and he changed the fuel filters and said it was fine but it's not. So today they had him drive an hour of course to their facility and changed a forgotten third fuel filter and said it was fine but that it was overweight. No one ever told us that we should weigh it! For that matter no one even told us how to drive it and it is HUGE! They asked us how many rooms we were packing and what kind of car we were towing and they recommended this setup, so we rented it. I'm sure the people at the rental facility were just following protocol. Penske would rent these to anyone with a license and a credit card (not even sure about the credit card). We expected them to be the experts and followed their advice. We were a little alarmed at the size of the truck with no (at least) brief training. There are a million dash lights, air brakes, etc... The truck is misfiring and shaking, but mostly only until it drops below 3/4 of a tank of diesel. This sure seems like a truck engine issue, why only when it is full of diesel??? A very nice customer service girl at Penske tried to help us, but they are not allowed to think outside the box! The only solution we were offered was to rent a second truck (at a discount) and hire someone to drive it to Mississippi...what??? Really??? I asked if we could park the truck at one of their yards, drop the car, return the car trailer and drive the car to Mississippi and fly back for the truck (which should not be overweight anymore) and they could not do that for us. So, he is driving this truck the way it is. I am a wreck, so is he I think, the dogs will be in the cab of that truck for many extra days due to the travel time and then they will most likely charge us for the extra days. If it even makes it! I called several places and talked to diesel mechanics and they all said that that truck should not be running like that even over weight. People evidently drive them a lot more overloaded than that! I am very disappointed in Penske, we will never rent from them again and will tell everyone our story!

From the owner: Save Up To 20% When You Reserve Online Today!read more

We only needed a van. A reservation was made in advance. Then we got a call a day or two ahead…read moresaying there wasn't a van available but we could rent a 12 foot truck, so we agreed. The morning of pick up there wasn't a small truck available, only a 16 foot truck for the same price. It was too late to cancel so we had to drive a16-foot truck round trip with a dozen boxes and bins and pay for 4 tanks of gas. The price was absurd! Then the final bill was incorrect and took calls and time to get straightened out.

From the website to the phone call to the lobby experience before and after, Penske made it very…read moreeasy to do business with. And I saved $150 over U-Haul and Ryder.

Terrible customer service. Went to drop off my U-Haul trailer at 5:50 PM only to get turned away…read moreand told they closed at 5:30 PM, even though the website says 8:00 AM - 6:00 PM. Very rude and super unprofessional.

Stay away from this company and don't rent any Uhaul products from them. This company give you the…read morerun around and has horrible customer service. Showed up to pick up a vehicle transport trailer and was told even though I had reserved it here I would have to drive a mile back where I had just passed another Uhaul and get the trailer from there. Get there and found the trailer to be inoperable and in disrepair. Was told to go back to original location so I did and surprise surprise trailer is now available. But at both locations all the employees and argumentative and have horrible customer service. Was told if I didn't like it to call the Uhaul 800 number.

We needed to move our stuff out of the nearby storage location and deliver it to PODS in SeaTac…read more Since I wanted an early start to the day, and they didn't open until 9, we rented the truck the night before and were allowed to leave it in the lot. Early the next morning we began attempting to load, but the lock on the roll-up door was very hard to open. I recommend opening the lock when you first rent the truck in case there are issues. The rest of the day went exactly as planned. Everyone was most helpful from making the appointment to checking out the truck and getting it checked back in. All was done with safe distancing.

I had a great experience with this office, Paul was amazing and funny! I rented the cargo van for…read morethe day. Paul was informative about what to expect, was covid compliant and when the van wouldn't start (the key wouldn't turn) I was able to call him up and he troubleshot the problem over the phone and we were on our way again. That saved the day because we were all the way in bonney lake. Definitely will rent from here again!