I bout a trailer from them that has gaps and buckles all over it. I wanted to change the trailer to…read morea mobile show room. So w came to talk to them about working with me. I was told to bring it and they would talk with me. There was no working with me only attempted sales, waiting my time and pissing me off. I won't be back

Great inventory and fair prices. Bought a new dump trailer. Wrapped up the paperwork quickly and…read moreefficiently.

Wonderful and friendly customer service. Excellent pricing, knowledgeable people who extend…read moreservice beyond what a customer expects. A bonus is they are christian based. Josh was amazing and now I consider it an honor to call him friend!

Very helpful. Just what I needed. Lots of trailers to pick from in stock. would returnread more

I'm leaving three stars because it wouldn't be right to hold the entire company responsible for the…read moreactions of one person. A star for the first contact over the phone. A star just because they have a lot of RVs. A star for having golf carts to get you from one end to the other. Minus two stars for the salesman who insisted we should buy a travel trailer that was 2 1/2 ft longer than what we wanted. That same salesman sent us a photo of that particular RV the next day as if anything we said we wanted did not matter. Then: see photo Then: No response.... It was very unprofessional. Picking up our new 2027 Rockport Mini Lite on the 27th that we've purchased from another dealer. Thanks

Received quote from Joe in the a.m. and was ready to buy. Tried calling Joe back 3 times same day…read moreand left message with receptionist, no call back. Called next morning and was told Joe had the next 2 days off! He never planned on calling me back. Turns out the unit had sold. I understand that can happen, but when Joe knew he couldn't make money off the sale, I was nobody to him! They're the same as any other dealership. Hate to see their service dept response (or lack thereof) if I were to have service done on an RV!

I was pressured into buying a motor home a year ago and I still haven't used it, i tried to say no…read morebut the Next thing I know I was signing paperwork. My wife and I were just looking at the time! Now I am stuck with a motor home we are not using and paying for the loan I didn't want from the beginning, I can't afford this and now I'm stuck unless the company buys it back! Within a month the tip out stop working, no record when the oil was changed, had to buy a new battery already for the engine! What next? I wonder if the lemon law applies? We still have no idea if the TV's work. I just want our of this deal!!!

Don't, just don't trust Dwayne as far as you can toss him. We live in California, found a 2022…read moretrailer on their lot on the Internet because it's a specific make and model we wanted. Asked him on several occasions beforehand and put some trust into him. He said it was spectacular and in great shape and turned out it was total junk that they picked up from an auction that somebody had stripped clean and they (guessing Dwayne?) had put a bunch of cheap couches and refrigerator and bed and TV and other stuff in. The awning was baked and the sewer connection was even cut off and just plugged because this trailer had clearly been permanently connected in a trailer park. He did not lie, but he did not disclose and let us drive 12 hours each way only for us to get there and walk away because it was a piece of crap - literally as the black tank was actually half full meaning there's a mound in there of dried up stuff from having the valves open permanently in a trailer park... If you walk on his lot and see something you like, great but make sure you inspect the hell out of it and don't trust him...

You would be better off buying a camper off of Facebook Marketplace on the sketchy side of town…read morethan to purchase anything from these thieves. First of all, when we purchased our camper through them in 2022, we did the whole Good Sam bs, the extended warranty, all of it. Turns out, it's just another useless product that they want to sell you. This is now the second time we have tried to use the warranty and "Good Sam" service. The first time was for roadside assistance for a tow, it was useless then and we should've cancelled then. We most recently dropped our camper off (a month ago) at camping world in Pasco to have the electrical inverter replaced as well as the microwave and light strip on the awning through our extended warranty. Both the microwave and the light strip on the awning quit working when the inverter went out but there's nothing better that camping world does than is to argue. After days of speaking to several of the service department representatives in pasco as well as our extended warranty rep and the claims department through Good Sam, camping world of Pasco finally agreed that the microwave would be covered but not the light strip and in order to even look at the inverter, they would first need to change out our batteries when they weren't the problem. Camping world wanted to charge over $300 just to rule out the batteries. They would not look at the inverter without ruling out the $300+ batteries first. The inverter is fried and you can see it with your eyes that the inverter is bad but no, they wanted their $300 for some batteries when you can get the same exact kind of battery at Costco for $69 a piece and it includes a Costco 1 year warranty so you are guaranteed coverage through Costco. We denied all of it, because I'm not paying $300 for some batteries when the inverter itself is a $200 part. We paid the mandatory $279 diagnostic fee for absolutely nothing, they did no work on our camper at all. We literally paid $279 for what felt like a place to park our camper for a month. However, none of that is the problem. The problem that I now have is that my camper is back home and the trim, woodwork and seals on the inside and outside of my camper are loose and coming apart and damaged when they were not like that 1 month ago. I called camping world when we got home from picking up our camper to put some things back and Jason the service manager did absolutely nothing except argue that we don't have wood in our camper and that seals come off in the heat when you drive away and too bad so sad because my husband signed the receipt when we picked it up. When we picked it up, nobody told us to do a walk around. No one told us to check the inside and we didn't think to either since presumably no one did any work on the camper. I know the condition of my camper when I dropped it off. I see it every single day in my driveway, Jason doesn't. I know what trim is inside of my camper, Jason doesn't. No the damage did not happen in the 30 minutes that it took to drive home like Jason claims it did. It also doesn't make any sense at all for the interior to get scratched and damaged in the 30 minute drive home like Jason claims. My camper is now damaged, the interior is scratched and the exterior seals need redone and camping world is doing nothing about it because like Jason said, my husband signed the receipt before we left. We were not told to do a walk around the exterior or interior. He was told to sign because he was agreeing to pay the $279 diagnostic fee, NOT that the camper was being returned in the same condition that it was dropped off in. Thanks for stealing $279, damaging our camper, and wasting a month of our time Camping World of Pasco! According to Jason, this is also not a "wood" material so you would be better off choosing to argue with a biscuit than someone as unintelligent as him. Our camper is parked under a structure at home so you're telling me that the seals that look like they were pulled on, came loose from the time that it was parked uncovered at Camping World for a month? Also, if you did make the unfortunate decision to take your camper into Camping World and use the extended warranty, be prepared for your camper to not only sit untouched for a month, but to then also make several back and forth phone calls with Camping World of Pasco and the claims department of the extended warranty because CW can't seem to figure anything out. Also, we were quoted 10-12 days for a microwave to be installed

I am in market for a 17-20' trailer but considering the reviews here about the Pasco branch I don't…read morethink I will ever give them my business. It is really sad that they treat customers that way and that they have such incompetent hel.

Amazing service, attention to detail, and folks who really care!! If you're looking for a RV, this…read moreis the place. Brenda provided very quick responses and answered a ton of questions about the tent trailer. Jim was a pleasure to work with and made the process very smooth. Matt provided us a 2+ hour detailed walkthrough and made sure we were comfortable with every part of our new tent trailer. Thanks again for the wonderful experience and exceptional service!!

I had a heater failure, and the team at Horn Rapids RV was available to help with the warranty…read more When the heater failed again, they were on top of it, and took care of it quickly. The team and Matt took the time to explain what happened, and made it right. Would come back for service. 11/10!

18 months and no warranty work done yet, I have called many times, and the lady owner said the same…read morething every time, I will look at your warranty request and call you right back, I never received those calls so 2 months ago I talked to one of the staff and he told me my work had been approved and they were waiting on parts still nothing, they have no regard to their customers unless you're buying a new boat of course. I couldn't imagine how long my boat would be on their lot until they would actually do the work. I will NEVER step foot on their lot again. I will fix my Boat myself. decent companies would keep their customers informed and happy about their purchase this one does give a Damn. I would give them a big Zero if I could.

This review is based on our experience with the owner. The staff does not deserve a one star…read morerating, but the OWNER went out of her way to earn less than one star. We arranged the purchase of a Axis T23 over the phone for 99,900 dollars, before fees and taxes. The purchase was handled this way as we are 4.5 hours away from the business, which they were informed of. On 03/26/2021 we drove 4.5 hours to get to Kennewick and to see the new boat in person. On our arrival we saw the boat as it was being cleaned up. The young shop person was very friendly and helpful. He took us on our demo ride the next day as our sales person was not available. He was a great help and is not reflected in the one star rating. During our first look at the boat, a older women, later identified as the owner, came outside and the first words out of her mouth were, who are you. We were standing outside the shop door so I did not get too concerned when she came within 6 feet of us without a mask on. We did not receive a greeting or a thank you for coming all that way to spend over a 100K at her business. She barked some order at one of the staff and quickly walked away. The next day we went out on the demo ride. Again, this young man was great. This was consistent with all the staff in the store, pleasant, professional, working hard to make the customer happy. That was true for everyone except the owner. The demo ride went great. It was time to close the deal. At the store we went to the business person. We brought up that the sales person had told us that we could receive some gear as part of the deal. This was in lieu of an additional price reductions. Boards, ropes, fenders, etc was related to us as being on the table. She knew nothing about it. She brought in another person, who was trying to be helpful, who said they only discount gear. He said he would try to call the other sales person. He came back and said he could not get a hold of him but would through in a wake surf board in an effort to make us happy. At that time we were ready to cancel the deal and head to Montana where a similar boat was available. The board supplied was a nice Hyperlite. Once we took a closer look at the package, after arriving home, we saw that the wrapping had a small cut in it and all the fins were missing. I hope they did not know they were missing, but who knows. At this time were told we could buy any other gear or supplies with a 25 percent discount. We went out to pick our board with the salesperson. Once this was done the owner walked up. Totally ignored us and began questioning, in front of other customers, the staff member about the board. She began arguing about the board being thrown in. She said it should only be discounted, then only at cost. The staff members had saved a 100k deal by following through on was our absent salesperson had promised. The owner acted in front of us like we were stealing something. The boat did not come with bumpers on the trailer guides or a safety strap. We were told Malibu and Axis did not put safety straps on the boat. We looked at the first Malibu for sale on the lot and it had a safety strap. We bought the trailer bumpers. The 25 percent discount quickly changed to a 20 percent discount. The owner reappeared as we were making the purchase. She again ignored us and ask the counter person who he was helping. Another customer had walked up to buy a couple items. She had the counter person stop helping us and help the other customers. As he was helping them, the owner began arguing with the counter person about the amount of discount he was giving us. She said it should be only 10 percent, not the 20 percent. This went on in front of the other customers. The owner was arguing over $5.00 dollars after we just spent over 100K at her business. Our entire experience with the OWNER ofTraveland RV and Marine was nothing but a negative and insulting experience. She ignored us, was rude to us, treated us like we were a problem and trying to steal from her. Not once did she treat us with any courtesy or respect. Not once did she say the words, "thank you" to us. At least three times she came within 6 feet of us, inside the store, without a mask covering. I don't know if it was because we were from out of town, or because she was upset that one of her staff was working to save the deal and fulfill what her salesperson had promised, or we received a $5.00 discount. What ever the reason, she, the OWNER, went out of her way to treat a 100k customer with contempt and disrespect. I think her staff does a good job and are generally professional. It appears from our experience that they cover her unprofessional, egotistical and disrespectful behavior. If I could do it over again, I would of gone straight to Montana to make our 100K purchase.

I would never recommend this company to anyone ever we paid over $2000 to have a roof seal redone…read moreas maintenance on our the roof. Now it's leaking which at this point has never done before!! We were told that are warranty was no good. And I turned in every ounce of paperwork they wanted!! Just called to see if we could be fixed and was told there's only a 90 day warranty on this ceiling. Then we'd have to pay for it again!!!! Scam, scam scam!!!! be safe and take your money anywhere else but here you might actually have it later!!!

They have great sales, but their service is horrible. It takes forever to get your RV back and…read morewhen returned the work isn't the best. This last time we needed a solenoid replaced under warranty. They had the RV for over a month and the wiring hangs from the chassis so low that it wouldn't take much for it to get hooked on something and ripped right out.