I have been a customer of A Family Storage since the beginning of 2020, as I recall. There have…read morebeen a few rate increases over the years but the last one is the worst one. I am 66 years old and on a fixed income. I had called a few months ago to see what could be done about my rate going up to $120 a month and the lady that I talked to gave me some discounts to bring it down to $85.85 for the month of June, 2025. My payment is now $111.35. Why did it go back up?

Highly recommend A Family. Excellent customer service Especially on Valencia with Comfort.read more

Storage is always in need and their location covers just about covers everything you need,…read moreUncovered, covered RV spaces, roll up individual storage spaces. Friendly staff, clean and comfortable office space. Rates are fair for the area but I highly recommend getting on their RV waiting list.

I called way ahead to make sure someone would be in the office at 5 pm and when I arrived the…read moreoffice staff had left for day!!! Another gentleman was waiting too and he left. A terrible inconvenience!

Best moving I've ever had and I've moved multiple times. Very reasonably priced and highest quality…read moreservice. Hard-working, trustworthy, respectful and dependable. Thank you Delivery Doctors for making my move easy! I will definitely hire them again.

I would use delivery doctors again. I was recommended by my real estate agent. They were on time…read moreand moved really fast (which I appreciate when being charged by the hour). They did damage a table which I noticed after the favor. The house we moved into was still under contraction so a lot of the furniture had to be piled up so hard to determine the condition at time of service. Bed frame also not put together correctly and screws left at old house. I think they were priced reasonably and it was overall a smooth process

Picked them off of reviews on yelp. Very nice place and Margaret was super friendly and helpful!…read moreHappy we chose them!

I stored my stuff here for about 2 years. I never had a problem with them. Always very friendly…read more Great communication. I think I was late on a payment one time and they had put a red lock on my unit, no problems getting it off. You need your code to get in and out so don't lose your code.... No problems with them helping me out when I lost my code . They were amazing. I also needed receipts and stuff for court and again no problems. Great place

I've been coming in and out of this storage space for a few months now, one of the companies I work…read morefor and with holds their items here. It's been a really enjoyable experience being in this storage, at least for a storage. The staff are super chill and kind. I appreciate the clean bathroom available on site. Carts and spaces are well maintained and easy to navigate. And there is a variety of storage sizes. Also, good central location, although I will say that there are several of the same storage units around but I've not been.

This company doubled the rent after 12 months. What they say in their contract is that they can…read moreincrease the price every four months (after I paid the first 12 months). If you could imagine the costs of moving or paying DOUBLE the rental cost, or being offered a second unit on another floor for a few dollars less, this is what you get. Double. Not a 10, 20, 30 percent increase. A 100% increase. And the lady I spoke with said it will likely go up again in 4 months. I asked her if it could double again. She said it could. It's clearly a fake price to get you in so you don't feel you have a choice after spending hundreds of dollars to move. A scam. And yes, there are unhoused people in the spaces as night. Nothing scary, but they are there.

Great experience overall ! The facility was clean, secure and well-maintained, and I felt my items…read morewere safe. The staff was friendly and answered all my questions(ask for Vicki). Move-in and move-out were simple, and access hours were convenient. Highly recommend.

I decided to dump all storage unit items - that has been done today…read more When you have a permanent headache - it is not a service. I plan my budget and it is not comfortable to have a monkey with a firearm in hands (storage manager) near you and your life. By the way - they rent this unit again (#90 unit) using the same promotion: $1 for the first month ($39 usual price plus $12 insuarance). After that they raise prices (by 50%) after 3 and 6 months (I talked to a manager). So dont be traped in this "tasty" price - it will not last for long.

I tried to call them to pay the fee for a friend who is overseas and had his credit card charge…read moredenied. In their message to him they gave a number to call. When you call it you have to press * for an operator, but all you get is a message saying their hours are weekdays 5am to 8pm PST. I can see here on Yelp that they are closed on Monday, but that is not what it says in their message. Their website only gives a login form, no contact information.

Filthy and local transients use the lockers for clothing changes and fixing bikes. Very unsafe and…read moreno security protection. The rear entry/exit door is locked and cannot be exited in an emergency if you are on the wrong half of the indoor storage. A quick call to the fire department should fix that blatant violation. Don't bother paying extra for "climate controlled". There is no difference between indoor/outdoor temperatures. It is shaded and the indoor bathroom is locked. Forcing people to urinate elsewhere...so wear a mask. The staff is horrendous, rude and lazy. Pay the extra $5 for safety and security (and your health) and rent somewhere else. I have videos and recordings of it all, including the staff.

I've been renting a storage unit here for about 13 years, wild right? Over the years there have…read morebeen ownership changes and it feels like the price continues to go up and the value diminishes. The initial perks were the front desk staff were friendly and super helpful. For many years they accepted packages and put them in my unit. I utilize the unit for work related marketing materials, so it was such a great help to have them accept packages. They also had a functioning moving truck, which I utilized a few times. The last time I inquired about the moving truck it was out of order. I also used to keep a spare key at the front desk which they threw out during an ownership transition and didn't notify me. It's a compounding of all of these things that have chipped away at my overall Impression of this company. Why do I still rent here? It's indoors, secure to enter, and offers the shortest commute for me to get there.

THE WORST! Run as…read morefar away from this place as possible. They constantly raise your rent and they've raised mine twice in less than a year. They blame it on inflation but it seems like classic predatory landlord tactics to me. I gave my notice to vacate and revoked their auto-pay authorization and told them I would send a check. I mailed a check along with a hard copy of my intent to vacate and sent it certified mail. They didn't accept delivery of it so they didn't receive my rent and they locked me out of my unit. Had they done their job, they would have received payment three days before it was due. These people lack professionalism and they have no problem at all being predatory property managers. If you enjoy supporting corporate greed, this place is perfect for you