Absolutely miserable experience from start to finish. I worked with their booking folks to understand what I needed to provide for my move. I specifically asked whether or not I needed to bring rope or other material to tie down my items for the move. They said no - they would provide a bulkhead that kept everything in place. Cut to signing papers the day of and in small print it says the bulkhead does NOT keep things in place, and you have to provide your own tie downs. This being the day we were loading, there was no time to make changes to our supplies. Additionally, the items arrived ahead of schedule.Better early than late, right? Well, considering that they told me I needed everything out ASAP or they would charge me an entire MONTH of storage for the movers in LA to come unpack, I had to scramble from the other side of the country to change all of the plans I'd made for the truck to be unpacked to get it done earlier. Do NOT waste your money with these folks - you will just pay more replacing everything they break and scrambling to make last minute accommodations or be stuck paying outrageous storage fees. read more

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CAUTION!!! These guys rip off military families! the loaded it all up and told us it weight 16,000 lbs. we are allowed 12,000 lbs for our move being cha for any additional weight. I have three beds a couch and some bins. 16000 lbs. This company is evil and they will end up ripping me off with no consequences. read more

My neighbors 2 doors down hired this company, who decided to cut the branches from at least 3 trees, non of which belong to the couple that hired them for the move. No knock on the door, no warning, just randomly looked out of my bedroom window to see their guys up in my magnolia tree cutting off branches. I'm fuming. Please consider using movers who won't destroy your neighbors landscaping for your move. Also, no response at all from the company when I complained. read more

From start to finish Upack made our cross country move effortless. They were accommodating with changes in plans, always helpful and friendly in every interaction.i can not recommend more highly read more

I just posted 35 photos. I think they pretty much describe my experience with this company. UPack uses ABF trailers. According to the people who unloaded my belongings at the other end of the move (not contracted out by UPack, I chose these people myself), ABF trailers do not have air-ride suspension. Therefore, if you have a move like mine (Philadelphia to Seattle), your belongings will be vibrated and slammed around for a good 3,000 miles. Your stuff will end up like mine (see photos section). I will add that Anchor Storage and Moving was the company that UPack contracted to pack our belongings into the trailer in Philadelphia. They definitely could have done a better job packing the ABF trailer. read more

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Just moved from PA to SC using U-Pack and it was the best experience ever. I have absolutely no complaints. From the initial phone call to every driver, it was very smooth. They quoted me a price for 23' which is what we thought we would use but thanks to my husbands amazing packing we only used 19' and they only charged us for the 19' used. We had our trailer within 2-1/2 weeks with no issues. I would 100% use them again and recommend them to others. read more

We had a good experience with ABF/ U-Pack. We moved from Philadelphia to Florida on very short notice and in the midst of this pandemic and U-Pack was our best option. They are cheaper than most other companies and cubes are available on short notice. We had never done anything like this before and I have to say that I was concerned because of bad reviews, people saying their cube didn't arrive, things were broken or they ended up having to pay more than the quote says. So we were extra cautious but U-Pack did a great job! The employees at ABF at both the destination and origin facility were very nice and everything was on time, the cube even arrived earlier than expected in Florida. Nothing was broken and their quote was exact. I think to minimize pitfalls it is important to understand that you get what you pay for and that you are responsible for packing that cube right! You have to tie everything down, pad it and take your time to really pack things tight so it is safe for the long journey and all the bumping around that will occur. You also have to be on top of scheduling delivery and pick-up at the origin AND the destination facility, if that cube just sits around at your house or the destination facility and you are waiting for it to magically arrive you have to pay for it. Also one thing was not very convenient and that is why I gave 4 stars is that they say you get 3 days to pack the cube. That is not quite correct, they will deliver on day 1 before 12pm but you don't know when exactly, you have the rest of day 1 and all of day 2 to pack. Then they will pick up the cube at day 3, but again, you do not know when that will be (we were told could be as early as 6am) so everything should be in the cube at the end of day 2! That was inconvenient for us as we only found that out when we called them to schedule the pick-up. But other than that U-Pack provides you with a move plan that you just have to read and than things should be pretty straight forward. read more

U-Pack Moving - Movers Near Me - Philadelphia, Pennsylvania

couldn't communicate and are holding my things because I can't contact the police. no solutions just fees and smart ass back talk.

Joe ruined our experience. There was a miscommunication about the pickup time for our cubes in Philly. We called the customer service number 18002407400 at 11:38 this morning and spoke with a lovely customer service rep. She connected us with a man (Joe) who was hostile right from the beginning of our conversation. The cubes were not ready and I expressed concern about our valuables being damaged and that I would need help to figure out how to get them back. He interrupted me constantly, told me the world doesn't revolve around me, expressed that he has to manage other orders etc. Instead of being helpful he was aggressive and nasty. I was so insulted by his behavior and lack of support I had to hand the phone over to my husband. We will not be using this service in the future. We move frequently and want to be loyal to a company that values its customer's experience. Everyone else that we spoke to and dealt with was awesome and helpful. Joe tarnished that. read more

I've lived in Philadelphia for 20 years, and am accustomed to things not working exactly as they should in this city. Not the case with ABF U-Pack! First, they gave me a quote for my move to New Orleans that was significantly less expensive than PODS, with no deposit required. They were happy to deliver three cubes "just in case" we needed the third one, with no extra charge if we only used two (which turned out to be the case). I was nervous about getting the permits for the cubes - we had to place them in metered parking spots - but ABF handled all of that with no extra fee. The cubes were delivered exactly when they said they would arrive, and picked up promptly. My only complaint is that no one mentioned that the company takes Good Friday as a holiday until I called to schedule the pickup: we had to hustle a bit to make the Thursday pickup. I have never written a Yelp review before, but I was so impressed with ABF U-Pack that I wanted to spread the word. Highly recommended! read more

Pros: Cheaper than alternative "cube" moving companies. Good call center support. Cons: U-pack was unable to deliver our reserved cubes despite verbal confirmation 3 months and again at two weeks prior to delivery. The offered substitute- half of a 28 ft tractor trailer. We accepted- as no other moving company can give you a good quote 3 days before a move date, but parking such a large vehicle was a huge hassle and we were ticketed for it. Unreliable service. read more

I used u-pack for my move from Philly to Cincinnati a few weeks ago. This was beyond the easiest out of state move I have ever experienced! They delivered the relocube to my apartment in Philly on time (and took care of the city permit to park it - awesome!), picked it up on time, and it arrived in Cincinnati a few days ahead of schedule. All of the ABF staff I interacted with were super friendly and helpful, from the customer service agents who helped me book my relocube, the local terminal staff who handled the specifics of delivery, pick up, and permits, and the drivers. I was a little worried about things shifting around in the relocube during transit, as I didn't have enough stuff to pack it all the way to the ceiling, but everything arrived in good condition in Cincinnati. I think proper packing really helped in this case -- I made sure to use good cardboard boxes, lots of packing paper and bubble wrap, and used fabric blankets and stretch wrap on all of my furniture. Additionally, I used rope to tie down all of my heavy furniture once it was loaded into the pod. I ordered most of these supplies through u-pack's website, and they were reasonably priced. One thing I didn't realize until my relocube arrived - you actually need TWO padlocks to lock each relocube, so make sure you pick up two of those for each relocube ahead of time. Overall, I am so pleased with u-pack and will definitely be using them again in the future! It was by far the cheapest option for my move (they even offered me a discount for booking online and for being a graduate student), and it was so nice to not have to sit in an uncomfortable moving truck and lug my stuff across two states myself. Thanks u-pack! read more

I would give these guys 10 stars if I could. They make an expensive, stressful, complicated process as easy as possible. I've used them 3 times to move cross country. They are by far one of the cheaper ways to go, and yet their service has been impeccable. Other companies often quoted twice as much. I've moved with ABF - UPack using the individual pods, as well as renting linear feet in a large trailer. Both were excellent. The only difficult thing about renting space in the trailer is knowing how to pack it correctly since it needs to be stacked very, very high (and secured properly) to use the space effectively. The big difference with this company is their employees, and especially their drivers. I've spoken to a couple of them, and they say there's very low turnover - the company treats them so well they never want to leave. They have honestly been a godsend in some of the most incredibly stressful situations. My most recent move was a complete nightmare. Everyone ignored my parking permit signs to move their cars and clear the spaces in front of my house, so the PPA had to come tow them. As soon as one car was towed, another car would park the second we turned our backs until we could find something to physically block the spaces. It took absolutely forever every time to call 911 to have the cops come ticket the cars, and then the PPA to send the tow truck driver (there was a parade that day, so they were especially busy towing everyone off the parade route). It was excruciating. The process was especially miserable because the PPA gave me the runaround for the first 1.5 hrs about the cops not issuing the proper type of ticket. (Why am I having to be the go between here? Aren't these two agencies aware of each other's protocols after working together every single day in this city?) This poor truck driver must have stayed there helping me try to get the parking spaces cleared for 3-4 hours. He was completely unruffled, professional, positive, kind. Huge thank you to that guy!! He was the only positive thing about that very dark day! Another time I moved to such a small street, I thought surely the truck would never be able to get in there. Luckily that time I had moved using the individual pods. The truck driver had to park quite a ways away and drive the pods in, up a hill, over uneven terrain, using a forklift, LIKE A BOSS. It was truly impressive. You can see that these guys clearly have the skills to deal with the crazy situations they are faced with everyday in this job! Love these guys. read more

Although it was a pain to do the moving and packing and unpacking ourselves, the folks at this facility bent over backwards to make it convenient for us. When our storage containers arrived four days earlier than we expected, they waived the storage fees for the extra days and we're patient about our arrival. For particularly stressful circumstances like moving, they made it as easy as possible. Highly recommended. read more

OK, so I am what you would call an excessive mover. I move more times than most people would dream of. It's always difficult, expensive, and annoying. BUT this time, I was moving from Philadelphia to Tampa, and couldn't get a decent rate on renting my own truck. I can't remember how I found ABF, but I will never move across the country again without calling them first. They were AMAZING. There were some details I can recommend you check on, which are listed below. But all in all, the things that are normally very hard for me to deal with became very easy once ABF got involved. Bottom line: I spent $450 less than UHaul or Hertz quoted me, and I didn't have to drive a big truck across the country OR pay a lot for gas (my quote included fuel). I got to take my time driving across the country, and when I got to FLA my stuff was waiting for me. It was totally flexible, predictable, and the terminal office people, drivers, and sales people were all easy to talk to, helpful, kind, flexible, and overall looking out for my best interest. TIPS: You are responsible for calling them the day before you need them to drop off the truck, even if you have an appointment. You are also responsible to call them to come pick up the truck after you unload, even if you have an appointment. (i guess they anticipate schedule changes and need confirmation from you on each end of the move) They DO NOT offer good insurance on your stuff in the event something gets damaged, but I did not have ANYTHING break at all, which I was very happy about. I think part of that responsibility is on you to pack properly, which you should research if you haven't done it before. Get furniture pads, use bubble wrap, cardboard not plastic containers, rope, all that good stuff. It's worth it. Call the local terminal a week before your truck comes to make sure you can get your parking permit in time for your departure date. So the great things about ABF that were most helpful to me were: they got the permit needed to secure space on the street in the city to park the truck. Once I got the permit (that's why you call a week in advance), I took it to the local police station and they hung the no parking signs for people, reserving the space needed for the truck. I had to police the streets for stupid people who were going to park there anyway, but that was easy. Anyone who has lived in a big city can appreciate the difficulties of parking in the city, and ABF made it super easy, which gave them BIG bonus points from me. I read some place to use cardboard boxes for packing - not plastic tubs - and I'm glad I did that. My stuff shifted while en route, but nothing broke since my boxes were made of cardboard and I packed properly. I also used lots of rope to tie down large pieces of furniture, which helped secure everything once I packed. This helped a lot. They also offered me storage time for the truck once it reached its destination at no charge. In Philly I could have taken 3 more days to pack and it wouldn't have cost me anything extra. Same thing in Tampa. They actually got to Tampa 3 days before I did, and I changed my dates for drop off 3 different times and it didn't cost me anything extra. The entire experience was stress free, helpful, informative, affordable, and exactly what I needed. I would recommend them to anyone. I moved in October 2013, and would use ABF any day of the week. The UHaul people in Philly are a nightmare, and they felt too sales pitchy. I didn't like them, and I'm glad they didn't get my money! I'm just annoyed with myself that I didn't find ABF sooner, it would have saved me a lot of money, I'm sure! read more

This company is the best! I needed to move our stuff from Philly to Austin, ABF took care of the city permit and delivered the box on time. Packed it up and they took it to Austin without any problem, I tied everything down and nothing was damaged as a result. They delivered it to my apt complex in Austin, and pick-up was simple to arrange. If you don't drive, or don't have much to move, I highly recommend using ABF/UPack! read more

The left hand doesn't know what the right hand is doing. First we booked 2 cubes for a move well in advance. Was told we would expect the cubes in the morning before lunch. I FLEW 1000 miles back home early to wait for the cubes. Had a chair setup outside to save a spot by the apartment door for the cubes, nobody shows up. 11am call and told by dispatch they are on their way... oh would i mind rescheduling my drop off? Tell them no, when would it be here? Told it's on the truck and by lunchtime, then it's 3pm. Around 1 I call and told it would 'likely' be there by 5, but really can i reschedule? Had U-Pack call their dispatch company as well, time table moves to 7pm on a Friday and we are moving cross country on Monday. Around 7pm and I get a call saying they need to reschedule to next Friday. Finally between dealing with U-Pack and the moving company I get that the driver will make it at some point that night, at this point I've been sitting around looking like an idiot trying to save a spot for... 11 hours. So I goto a dinner my lab was throwing for me leaving, this was also after confirming with both U-Pack and dispatch that the driver will leave the boxes without me there. 20 minutes into dinner what do I get? A phone call from the driver saying he can't drop the boxes with me there... I'll say this that the driver himself was a wonderful person, waiting half an hour for me to rush back home, rearranged the boxes to make things easier (after we had to knock on a few doors to find someone willing at that time to move their car). Tells me he will put my papers on his manager's desk so he knows I'll be the first pickup on monday morning. We call monday on our way out and schedule the pickup. We confirm it, we call later and reconfirm that someone will get it that day. What do I get 3 business days later? An email from U-Pack informing me I will be charged for not having my boxes picked up. That nightmare is over and have had around 2 months to recover. Now the new nightmare is beginning! My wife calls to schedule a drop off and change address as we now know the address of our eventual long term apartment. We check if they made the dropoff location change, and guess what? The second person we spoke to 3 hours later said the address was never changed, so we change it again. Finally the right address is in... good. Now we don't know the exact date of the storage start since the whole quackery that was the pick-up. We call to verify what we will owe by the 10th when the drop-off happens. We had two different people verify that our account is current and they will drop it off without any addition storage fees, which is important as we have been managing a cross country move on a shoestring budget. What do I wake up to this morning? An email for a credit charge by U-Pack for storage fees.... Given that moving is stressful enough, while there have been a few good people we dealt with like the delivery driver and other people haven't had issues, I would never trust them with a move again or suggest anyone I know unless they have a good backup plan and not moving cross country. read more

I had used this company in the past for a move from Austin to Philly and had a great experience, so we decided to go with them again for our move from Philly to Chicago. This was a bad choice. It seems that customer service and experience vary from city to city. We got two relocubes for our things and received them on-time in Philly (for an extra fee) without problems, but after we left Philly, it was nothing but incredibly stressful. Although we spoke with multiple people about the delivery window, it took an entire week to get our cubes instead of the promised 2-day delivery window. After multiple dialogues with supervisors, I was told that this week timeframe was "on-time," and that they would not compensate me for any of the $1200 I spent to get it to Chicago a week earlier. Awful and stressful experience. I would never recommend them to anyone who has valuable Items and that needs their things moved within a specific timeframe. They made my move so much more stressful than necessary. Wish I would've rented a UHaul! read more

I wanted to go out of my way to review this great company because they have impressed me over and over - and this was my first time using them! I got 2 containers and stuffed all of my worldly possessions into them, then had them ship them from Phoenix, AZ and store them at their site near Philadelphia for 3 months. 99% of my items shipped perfectly and the 1% that had damage were a mattress & wood mirror that got water damage since they were shoved against the door. When I notified the company of the mattress water damage, they sent me a check to cover the replacement within 1 week of filling out the claim form online - amazing. Weeks later, I noticed the mirror had damage (it's taking me a while to unpack) and they sent a check within a week - and I was worried they'd give me trouble because they already sent me a check, but that was not the case at all. While my containers were in storage, the ladies in the office were more than helpful in helping me locate and access them to remove a few items. They even did a great job when they dropped the containers off at my new home in Delaware - they were so easy to unload. Not only was moving from Phoenix to Philly a breeze (sooooo much better than dealing with the exhaustion of a U-Haul 4-day miserable adventure), but it was nice to have more time to load and unload the containers. If it were U-Haul, I'd have to rush to load and unload the truck to return it in time. I HIGHLY recommend this company and way of moving and I will DEFINITELY use them again. PS - Their prices are nearly 50% cheaper than competitors like PODS. What a great deal AND it makes moving easier. LOVE, LOVE, LOVE!!! read more

ABF was a Godsend for my an my husband. I want to take the time to send a special thank you to Cindy, Gus and Joe at the Philadelphia office, because they were amazing in helping me with my move to Edmonton, Alberta in Canada. They took the time to call customs and find out everything I needed to make my move successful. We paid on delivery which was nice! ABF is the best! Plus the drivers are super nice! Thanks a million Kay and Larry read more

Moved from Philadelphia area to Seattle using ABF trailer. Everything went as scheduled from the drop off and pick up at origin to the drop off at a storage facility we selected in Seattle (with pre arranged time and spot to drop trailer for several days). We packed fragile Items in boxes with bubble wrap and other protective packing materials and also protected furniture then loaded as tightly as we could using ropes and straps. There was some shifting during the 2500+ mile move but except for a few minor scratches on a few pieces of furniture and a dented lamp shade everything came through well. Saved us money over pods or uboxes too since we would have required at least two containers - also gave more flexibility since ABF charges by the space you use. Would definitely use ABF freight container again! read more

Moved from Phila to Cincinnati. Since I am a nut and had a lot of time to plan, I researched every possible way to move. Moving truck, movers, Pods, uhaul boxes blah blah. Upack was cheaper than all of them- by far. Since we had to move 2 cars as well, it only made sense to have someone else move everything for us. We chose to deliver the goods to the facility, pack there, and then have the 2 upacks delivered to our apartment in Cincy. I was skeptical since they are a logistics/ trucking company and the insurance offered is bare bones. I purchased additional insurance for under $50 online which covered $13,000 worth of damages.. Booked everything, called this location prior to our arrival, spoke with a nice woman who confirmed our arrival in 2 days. We arrived and were promptly assisted despite them being super busy since a truck had just broken down. We were helped by one of the managers I believe, who actually was from Cincinnati. He was super helpful and even gave us a chair to help pack that bad boy to the ceiling. Super smooth process. Only item with damage was a small chip in the bottom of a cheap ikea dresser where a screw broke free from the "wood" at the bottom. All, glasses, dishes, lamps made it through fine and we didn't exactly use bubble wrap on everything. It really comes down to how you pack the Upack. if it won't move around while driving, it will be fine. How do you think your stuff is shipped to the department stores? Would use again in a second. read more