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    U-Store

    3.8 (4 reviews)
    Closed 9:30 am - 6:00 pm
    Updated 3 weeks ago

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    6 months ago

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    2 years ago

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    5 years ago

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    9 years ago

    The people are GREAT, the location is good, but the storage unit door on my unit I had to fight with, Guys you need to change or WD40 it!!

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    SecureSpace Self Storage Lanham

    SecureSpace Self Storage Lanham

    1.6
    (7 reviews)

    Although customer service experience at the location has been pleasant, the overall experience…read moredealing with this company has been detrimental due to their abusive corporate decisions. In the course of 2 years, company decided to raise my agreed rental rate 3 times for up to 50% more than initially agreed. After confronting the manager, I was told this is out of their hands since corporate decides when and how much the rental increases occur. Instead of moving my business elsewhere, manager offered a smaller unit at a much lesser rate, taking into account that "rate will not increase for at least a year and even if it does, increase will be marginal". Trusting this company I decided to go ahead with the downgrade. To my surprise, less than 4 months later I receive ANOTHER RATE INCREASE NOTICE!! This time the increase would be for more than 50% starting next month. This increase like all the others happen for NO JUSTIFIABLE reason. As expressed by many others, this company has a long history of PREDATORY BILLING PRACTICES. They purposely wait for you to be settled with your storage to increase your rates, not by a marginal amount but increases of over 50% of your agreed rental agreement. I appealed this with their superiors in writing but they failed to even respond. I am now in the process of starting to take legal action against this company and needless to say I recommend everyone to stay away from this corporation completely!

    This place is garbage. First the pics are fake on Yelp. It is far from clean. It's completely nasty…read moreand disgusting. They increase the rent by 40% every 4 months. They tell you to move to a bigger unit to lower rent then 4 months later it is increased. The elevators work occasionally. The temperature control doesn't work. It's very dim in the building in certain areas. There is never carts available and trash is always lying around. I wouldn't waste my time or money. They make the front lobby look nice but the rest of the area is nasty and outdated. It's not a safe area. Pick a newer storage place. There are so many nearby.

    Bookstore Movers

    Bookstore Movers

    4.8
    (825 reviews)

    I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

    We were disappointed with our recent experience with Bookstore Movers. The crew was polite, but the…read moremove felt much slower and less efficient than it should have been. We had a dedicated elevator, yet workers often brought items down only one or two at a time. I also saw team members on their phones or standing around in rooms and hallways instead of actively moving things. These delays added up quickly. The crew also misplaced parts of our bed frame, and the pieces had to be found before it could be reassembled. That alone added nearly an hour to the move. Because the move took much longer than expected, the final cost was significantly higher than the estimate we received. We were also charged based on an arrival time that was recorded as ten minutes earlier than when the crew actually arrived. The team was courteous, but given the inefficiency, added time, and higher final price, we would not use Bookstore Movers again. This is unfortunate, because we had been happy with them in previous moves.

    Extra Space Storage

    Extra Space Storage

    3.9
    (7 reviews)

    Erika, at Extra Space Storage in Hyattsville, is why this location is successful. There are basic…read moreelements that make a good facility. This place is well-lit, temperature-controlled, and easily accessible, and the access hours work for most cutter schedules. The service I experienced today takes this place from good to great. Erika is highly competent and has a calming demeanor that immediately puts me at ease, as we all know that moving can be very stressful full-time; she makes the leasing process easy and makes sure that you know you are a priority when you visit her store. When there was an urgent matter, she was not in a panic. She masterfully walked me through the issue and guided me to the solution. The urgent matter was my fault, and Erika apologized, which was not her responsibility. She understands that it's essential to keep the customer experience cheerful and the transaction task-oriented. Now I have to figure out how to clone her so she is everywhere else I go. When I call the bank, when I am on the airplane, when I go to work, when I go to the doctor's office, and when I go out to dinner, I need Erika to be in those places. Thats not likely, but until then, I look forward to working with her whenever I visit the Extra Space Storage. I have lived all over the country and have encountered all types of service along the way. You can trust me when I say, "Erika is the Gold Standard"!

    Sneaky business Tactics and Terrible customer service.. Just beware You will receive VERY STEEP…read moreincreases on your rent out of the blue . I understand thats the business and I have no problem paying but 100% increase overnight is too much and bad business practice. On top of that You try to reach out and talk to a manager and All the employees tell you they are all managers ( which is bs because no one can make decisions to address situations like this ) Every phone numbers reaches the same location you rented from which solves absolutely nothing. If I were U and I was reading this I would go somewhere else. A store employee literally just told Me that they dont care if a customer is loyal or if they have done alot of business with the company( short weird grouchy dude) .Long story short I have a store and Im taking all of my stuff to another storage unit that appreciates Me and does not do sneaky BS LIKE THIS PLACE.. Jackie is GREAT ... EVERYONE ELSE IS RUDE AND LACK BASIC CUSTOMER SERVICE SKILLS AT THIS LOCATION .. You have been warned and You will be ripped off If You don't take notice. I wish I would have never supported this business for Years. I HAD NO IDEA CUSTOMER SERVICE WAS THIS TERRIBLE with such a big company ... Im going to U haul or somthin..You all have been warned

    CubeSmart Self Storage

    CubeSmart Self Storage

    2.9
    (8 reviews)

    I was having a really bad week and was not in the best of moods when I came in to this location but…read morethe kindness and professionalism that Jonae Tilman showed me was outstanding. I had to apologize for my dismissive behavior towards her. She is an absolute angel!!!

    When it was time for me to remove my items from the unit I found out that my unit had been invaded…read morewith mice. Mouse fecal matter and urine was on a good part of my things that had to be thrown away. CubeSmart has mandatory storage insurance that's added on to your bill from their selected insurance company but they don't tell you that it does not cover rodent damage. I also had some water damage of my items from the ceiling of the unit, which was covered by their insurance thank God! There was also damage to the bottom of the door that leads to my unit that makes it easy for rodents to enter that was never repaired. This location never returned any of my calls after I tried to reach out to them and closed my account before my month was ended. When I filled a Better Business Bureau complaint I found out that they had hundreds of complaints to this location already placed. I only received a response from them after I filed a complaint with the State of Maryland Attorney General's Office. I rate them a D- because of the list I endured and the continued suffering I caused from bringing mice in my new house from some of the items. Get rid of your rodent problem and fix any door damages that leads to the unit that makes it easy for mice to get in. As for potential customers beware!

    U-Store - selfstorage - Updated August 2026

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