In my years upon years of owning phones, this is the first time I've had a real issue which at first I didn't think was even an issue, just some spot where video or pictures were that way until my sister saw it and said I should get it checked out. I had a black spot on the bottom left of my screen. I thought I better check if my warranty is still active, I got online and called Samsung, they said to schedule an appointment online through their website. I did, got there about a quarter to 5. The man at the front looked at it and he said, yea, you have dead pixels and that spot was only going to get larger. He took my info, checked the phone info, said its covered by warranty and said to come back in a couple hours. I got back to shop about 10 minutes to 7pm and my phone was in the final test phase and when they brought it out, it looked amazing! the phone is a Samsung S10+. All this to say, I was very worried that I would have to send the phone to Samsung but luckily, this place is partnered with them for repairs, all parts are original Samsung as the owner showed me the screen and parts. They restore back to Samsung's standards. I was beyond pleased with the quick, hassle free, warranty replacement of my phone's screen. read more

Evan was awesome. He was quick to fix my screen and was very pleasant. He was professional, informative and very courteous.

They did a great job replacing my phone in a timely manner. Rob and Evan had to do a little extra work on my phone due to an underlying issue with the screws, and they were really informative. Seeing is I'm irresponsible with my phone screens, I have a feeling I'll be back here! read more

It took about an hour for my iphone xs max to have screen replaced! Good service & good quality !

They do a number of tests after they fix your phone. The service was done in a timely manner and of course, the customer service was a very nice experience. This is your spot! read more

Awesome service and fixed it in the time that they estimated. They also allowed me to sit in on the testing process which was cool to see

So helpful! They overnighted the part required to fix my son's iPad and returned it to us the next day. They kept us well-informed of the process so we understood what needed to be fixed and how much it would be. read more

Great place. Most importantly they are Samsung Certified. They use Samsung Certified parts. They replaced my screen/battery. They come as one part. I would highly recommend. read more

These guys were friendly, fast and very fair priced. Tony fixed the screen and lcd on my iPhone and it looks and works like new. Would highly recommend! Thanks! read more

**MISOGYNISTIC & POOR TREATMENT OF FEMALE CUSTOMERS** Preface: I have never been someone to leave Yelp reviews as I believe it often gets abused. That said, I specifically made a Yelp account to say that my service here was abysmal. Specifically, "Evan" is unbelievably rude and caustic when interacting with female customers it's shocking. I have been here twice for very simple fixes through Verizon and he cannot interact with female customers respectfully. The male customers that have been helped before and after me are met with polite service by Evan, only to immediately switch to a condescending attitude for females. Both times I have been in here to pick up and drop off my items I have watched other women get spoken to in an unkind and aggressive manner by Evan, while also experiencing it first hand. I've stayed quiet and polite every time--even through him answering my simple questions with "how am I supposed to know?" and "that's not my problem" etc. Disgusting customer service and an even more repulsive person for behaving this way. It may not be the business that promotes this treatment of female customers but "Evan" has deterred my future business and sullied any recommendations for using "UBREAKIFIX". Do not come here. There are many other businesses with excellent customer service that deserve it. read more

Great service! Repeat customer here and have never had less than 100% professional and expedited service. Great prices too. Employees are very friendly and professional. Will return read more

Awesome people! Quick and easy. Really helped me out in a pinch. I had an emergency screen repair and wasn't going to be able to leave the phone overnight. They had it fixed in less then 2 hours. Recommend to anyone in a pinch. read more

I had an issue with a charge port on one phone and a broken home button on a second phone. I called the 800 number, I was given a fair price, and booked an appointment to the closest store to me being the Temecula location. The 800 corporate line gave me false information, and then refused to make good on the information they gave me. I stopped at the local franchise and found the owner there to be one of the best customer service individuals I have met in a very long time. Not only was he honest, he was willing to take a loss on all of the profit on the part as well as all of the labor and do the job it cost to try to help me since the corporate booking service refused to honor their promise. In addition to that he cleaned out the charge port and informed me it didn't even need repair saving me a considerable amount of money again. He also helped me get the virtual home button option reestablished on the phone since the home button repair was more expensive than the phone was worth. This business owner decided to take the honest and ethical route and it cost him two repairs but it gave him a future customer for life. I am currently driving there now for repair on my Apple Watch because my daughter thought it might be fun to hit it with a drumstick. Bottom line, if you want a quality Company that you can trust, this is the place. Just make sure you call the franchise in Temecula directly and speak to them about your needs and not the 800 service because I still think the 800 service is worthless but this franchise store is absolutely amazing. read more

Thanks so much Ubreakifix, my phone looks brand new again. Khalil was very nice and did excellent job in taking care of my Samsung phone.

Kevin was really helpful and he got my phone fixed at a good rate. He was extremely fast, he had my phone fixed in under an hour. I would highly recommend this establishment. read more

Got me in and out very efficiently. Once you're in their system, it's super easy. Nice work guys!

Great service and value and professional service with quality materials. Thank you Kevin

Terrible experience. This establishment only cares about you if you come in early in the day, of course if its not too close to their lunch break. Will not help you towards the end of the day because they hate their job and don't want to fix your issue so they can close the shop early and go home and play videos games. My Note 10+ has a software glitch. I commute over 200 miles per day for work and can't upgrade my device because I don't have the spare 16 hours it will take to transfer all my information. After talking to my carriers tech support and Samsungs, I was referred here. They said it would be a quick process and that their authorized team of technicians would be delighted to help me....wrong. I came in and no employee was behind the counter, after 5 minutes someone came out, I explained what the issue was and told him what needed to be done. I basically did all the work for him before I came in, to make his job easier. Without even looking at my phone, he said I can't help you come back tomorrow when it does not interfere with my clocking out time punch. I am sorry... but I have worked in the telecom industry for over a decade and unlike him....I actually worked for Samsung and this is not how you treat your customers. If his priority is leaving work at 6 pm on the dot he needs to go sell chocolates at a youth baseball game so that he can leave when he wants or simply lock the doors an hour before to not continue to mislead others. read more

Awesome service here! I believe it was Khalil who helped me out, cool dude! He replaced my screen in an hour flat and got me a good deal on a screen protector too. I will definitely recommend this place for phone repairs! Thanks a bunch! read more

Amazing fast service and super friendly people .. Definitely will use this place anytime we need anything for our iPhone or computers ..

My iPhone screen was cracked up went in 30 minutes before closing and it was completely fixed William did a good job he took good care of me from the time I walked in the door very clean and professional thanks uBreakiFix you guys are awesome. read more

Came in a half hour before closing and was worried about my phone not being done In time but Mobin was very helpful and assured me it would be finished by closing. Ended up running into a friend in the parking lot and by the end of the 15 minute conversation my phone was done. Very happy with UbreakIfix, quick and easy! read more

Excellent service. Done when they said it would be, friendly service and very knowledgeable. Highly recommend for the best cell phone service in Temecula area read more

These guys were super friendly and did their job just right ! They were the only place out of maybe ten I reached out to that had what I needed in stock AND the price was lower than the rest .. not to mention they finished the job two hours sooner than the promise time. Thanks y'all ! read more

I walked in to get my iPhone screen fixed. The gentleman at the counter was courteous and helpful. The new screen was installed in one hour! The environment is welcoming, modern and clean. I greatly recommend this facility. Thank you read more

The first time I came went over the weekend, and had them inspect my phone. I filed a claim thru assurion insurance for my cracked screen on side of front of my phone. They inspected the whole phone front to back and and said it would cover my insurance and they will also diagnose and check audio, speakers and etc. They couldn't fit me in that day at 3pm due to closing at 5pm and would leave my phone. So I decided to come back few days later. I came back, another guy was there and looked at phone and was trying to upcharge me saying my back side of phone is damaged. I literally was like "No its not" and had mention I was here over the weekend and had another person check it and it was covered thru my insurance. He was actually working that day I came back, who was the Manager. I even describe the first person who looked at my phone, he was there. They pretty was saying there going to break my back screen due to using a samsung machine to fix my phone. I literally was like how is that my fault if you break it. That would be on you guys. Anyways told the manager, I'm going to call Assurion mind you he was like I am going to leave notes, go ahead I will also let them know you were trying to scam me and upcharge me. Spoke to Assurion, exactly what I thought they were scamming me and trying to charge me for something that is covered by insurance. Assurion refers me to ATT in Corona where they have repair techs. I went to ATT and the Tech Rep inspected my phone and said they can fix it and there was no additional charge, I mentioned what UbreakIfix it said to me, and the Tech Rep from ATT said, if we broke the back of the screen due to the samsung machine, its on them since its not my fault and it is covered. Wow! Just like I thought, so glad I did not go thru UbreakIfix to pay them something that is covered. They were just trying to make a profit. Sketchy and shady! If you actually scroll down and look at other reviews it has been an ongoing issue it sounds like. read more

Great service! Very professional! My phone was ready when they said it would be. I definitely recommend this place! And I will definitely be back if needed! Thank you Ubreakifix!!! read more

Had glass on iPad repaired.. done correct but took a while. I felt bad for the guy working, he was the only one doing repairs and working the front. They are pricey compared to others. iPad broke again a few weeks later, found another place and it was half the price. read more

I dont know what happened to yesterday I called them and they were so nice but today I WAS planning on going to get help to update my phone and the manager Evean was so rude and seemed so quick to hang up on me also I was told two different prices yesterday it was 50 and now it suddenly change overnight to 79.99?? price dont matter but just stick to one price!?! I'd rather take my business elsewhere .. maybe apple is better thanks samsung! read more

Just took my iPhone X to get fixed (screen replaced) great , fast & friendly! Definitely recommend coming here . For your mobile phone needs appropriate it read more

I found this place because it was on my Verizon Ins plan, turned out I had insurance on another phone not the S8+ that broke In any case I had them do the repairs anyway. Glad I did. Professional and quick repair. Dropped it off and they completed within the time promised. Reasonable priced too! read more

Very friendly and super fast. Kept me informed along the way and my tablet looks great. There was a real possibility that it would non op because of me trying to fix it but nope. They found a way to fix it with no extra charge. Thanks guys! read more

Screen cracked on my Samsung. They had the replacement screen in stock and fixed it for cheaper than what I had been quoted at other stores. Screen looks like new. Very professional. Would recommend. read more

I am absolutley appalled by the lack of service and vile mistreatment I received simply by calling to ask if the business would be open the following day. I called minutes ago and spoke with a guy named ETHAN who Identified himself as the STORE MANAGER. I informed him that I had filed a claim through Asurion and had planned to come in on Saturday, but thought I would call in advance to make sure they were open due to the current restrictions statewide with COVID-19. ETHAN cut me off before I could finish my sentence and stated "how am I supposed to know if we're going to be open, dont you watch tv, didnt you see the governor speak on T.V.? I informed ETHAN that his tone was quite unpleasant and aggressive and that I as a customer who has used this business once before (only a year ago) is surprised by such a decrease in customer service. I also informed ETHAN that I am well aware of the Governor's orders, in fact i work in healthcare and have been dealing with the pandemic daily and did not appreciate his condescending and maligning statement. I asked ETHAN to speak with the owner but he stated "you're not speaking with anyone." ETHAN then proceeded to state "I don't care what you do or what you think you can go somewhere else you will not be serviced here" and he abruptly disconnected the call. I have contacted UbreakIfix headquarters and have filed a complaint. I have also filed a complaint with the Better Business Bureau and Asurion regarding this matter. It is an absolute shame that one despicable individual can ruin the image of a company almost instantly. I truly hope that this is addressed because this ETHAN is clearly incapable and incompetent of dealing with customers by acting in such a disgusting manner. read more

The employees here went far out of their way to be extremely helpful, even though I had an issue that want going to bring them any income.

Fast & easy service. Screen came out as good as new. Very friendly staff. Would highly recommend to anyone.

J dropped my phone today but it's ok because uBreakiFix took care of me. I almost bought a new phone and was in the process of upgrading at t he t-mobile around the corner when I thought I should at least call and get a quote. The price to fix my screen was much lower than the cost to upgrade. So, I ran over and these guys fixed my phone in just about an hour. I'm so grateful and my phone is working great! read more

I called up and said my charging port wasn't working and asked how much it would cost to replace it. Evan said it would cost $80 to replace but also said it probably just needed a cleaning. I took it in and about 10 minutes later it was cleaned and working great. Cost me nothing. He was so easy to deal with, and I appreciate the fact that he tried the no-cost approach first. I trust him, and next time my phone needs repair, I know where I'm taking it. read more

I brought my son cracked iPad screen in early and they had it done by end of the day. Fast, friendly and excellent repair work.

The technician, Evan, knows his business and keeps the time he promises. I think he did an excellent job on my iphone. And he was nice about it read more