We have been coming here for only 6 months for newborn check ups. It is super convenient for us since it's only a few blocks away. I like that there are 2 entrances. One for sick visits and one for check ups. Staff is always friendly. We see Dr. Rhew and she is nice and seems to know what she is talking about so far we like her. Although I was told at the 4 month check up my son can start eating anything I wanted to give him. I said anything? She said yes anything! I'm still a little hesitant on that. We decided to start bringing my older boys here as well. I love how they let the kids pick a free book from a pretty big selection of newer titles. My older boys are always excited to come and get their free book. I have tried writing an email once to their office for advice for the baby. Email is my preferred contact. But literally never got contacted back. Another time i called for a different issue. They saved me a visit and copay by contacting the doctor on call for advice. My question was answered within 15 minutes. They have walk in hours on Monday and Friday in the early morning a believe. There were a few times i thought i might have to go but never did thankfully kids got better. read more

Dr. Rhew and her staff consistently demonstrate exceptional attentiveness and care. My children have been under Dr. Rhew's care for six years, and her dedication to their well-being has been outstanding. I am thoroughly satisfied with her services as a primary care physician for my children. Furthermore, the staff's performance is commendable. Thank you. read more

I Googled this: Causes of shortness of breath include asthma, bronchitis, pneumonia, pneumothorax, anemia, lung cancer, inhalation injury, pulmonary embolism, anxiety, COPD, high altitude with lower oxygen levels, congestive heart failure, arrhythmia, allergic reaction, anaphylaxis, subglottic stenosis, interstitial lung disease, ... Shortness of Breath (Dyspnea): Symptoms, Signs, Causes ... Why after 2 visits was my daughter only prescribed: An inhaler (for asthma), Claritin (for allergies)? The above mentioned talks about MANY possiblities! A thorough doctor would have explored ALL of them. A good question to ask is, "Do you have family history of heart ailments." The answer is YES! Grandparents both died of congestive heart failure/heart disease. Dad and mom both have heart problems. Do you expect the child to tell the doctor these things? Beyond disappointing. ~Noel read more

GREAT PLACE! Dr.Laura Denenberg is are doctor and she is the most nicest professional dr we had she explains things and is a very great person. Thanks Bancroft Ped read more

I love this clinic, I have been with them for 4 years caring for my kid. Doctor Tamse is the best, super caring and very heart warming with the kiddos. Elsa is the best at reception super helpful in scheduling and Jessica is the absolutely the greatest at giving injections fast, educated and very caring! Very trust worthy clinic I give them full stars never had a problem with them! read more

My tod has been seeing Dr.Tamse since birth. She's 4 years old now. I am a nurse I greatly appreciate Dr.Tamse she's done an amazing job as my tods Doctor. Very humble, caring a a terrific doctor. She knows her stuff! Please take your kids to her. Never had a problem with the staff there they are warming and welcoming all of the Time. read more

Both my daughters were patients here from newborn upto 2 years old. Then we changed to Kaiser and no longer continued here, however we did still experience the new management and even then our experience was excellent. My girls were patients of Dr Laura Grunenbaum and Dr Laura Denenberg both great and knowledgeable. Dr grunenbaum is no longer there since but Dr Denenberg is wonderful as well. Always able to answer all my questions and never feel rushed. I highly recommend this practice! read more

My child has been coming to see Dr. Grunbaum (& the other good to excellent doctors) since infancy. The MDs are solid, if a little traditional in their approach. Perhaps a little too quick to prescribe medications and rely on old research. If this review was for the MDs, it would be 4.5 stars! Luckily, since it is generally impossible to see your real doctor, the rest of the MDs are pretty good, with only 1 lemon & he's gone now. The nurses, receptionist & manager are lacking for various reasons, mostly because they don't care about you or your kid. They seem to be either marking time or power tripping. The receptionists seem to either be bothered by you or annoyed if you stray outside the script. Don't ask for anything outside the norm; The answer is NO. None of the office or nursing staff have ever learned to pronounce my child's simple, 4-letter name correctly - now about to go on to college. Every visit. Yes, every visit for 18 years, multiple times a year! It's a standing joke with us. So welcoming, right? Screams "I care about you!" And they must get stiffed by their patients, because you have to pay your co-pay right then, even your deductible if you are on an HSA. You can't wait for your mail to see what your insurance actually pays - you have to take their word for it. So basically they want the $$ up front or no visit. From a bookkeeping standpoint, this is only good for them - it's definitely not good practice from the patient side. None of my other doctors or specialists do this! The new location on Doolittle is inconvenient & uninviting. At least the Bancroft location had soul, even if it was run down. We originally liked the office for the personable service and caring attitude of the MDs. Unfortunately, the office staff & nurses play a greater & greater role, and the negatives are amplified more each year. I am almost ready to encourage my child to seek another MD before heading off to college - it might just be worth it. read more

The office is across the street from my son's school, but the convenience is the only good thing about this office. The doctors are okay I guess, but the front desk staff are unhelpful. Any time I talk to them, they respond as though I've started an argument, accused them of something, or am generally being unreasonable and wrong. Some places are used to dealing with reasonable people, and treat people reasonably. Some places are apparently used to dealing with assholes, and approach every conversation defensively. I have to wonder what kind of people normally use this office that the staff react so aggressively. As long as you don't have to talk to the staff, your experience here might be okay. Oh, wait - their website is worse than their staff (100% Flash, 0% useful), so there's no way to avoid the pain. read more

So for a while this pediatricians only wanted to do phone visits. Then during the pandemic they were so relaxed. they never really don't care for the best for the kids. there don't offer Covid test in here, no Covid vaccines offering in here they're really relax we need better!!!! so I'm taking my girls Somewhere else where they offer more. And anyways all the good doctors are gone from this Facility read more

I don't know why so many people leave bad reviews, this place is great! I have been taking my children here since they were born-my oldest is turning 5 and my second is almost a year old. I have never had any problems with staff, the nurses are great! Very communicative and helpful. I have personally met and dealt with every pediatrician on the team and they are all great doctors. It's also very helpful that they have an after hours clinic and that they use MyChart as well. I'm able to ask any pediatrician any questions I have and although they have 3 business days to respond, they always respond in the same day they receive the question. I would highly recommend them. read more

DRs are GREAT knowledgeable. The nurses, staff, I would give no stars too. They are RUDE, NO CUSTOMER SERVICES AT ALL and like one of the fellow yelper says they make sure to get the $$ . Is like DAME B***H is it your money?? If you're able to find a better, friendlier, place do so. I'm in the process because I can no longer deal with these "nurses", wannabies. and reception's either. read more

The doctors here seem OK, but the office staff is truly rotten. I waited for two weeks for them to finish a form I needed to get In Home Support Services from the county. I am a cancer patient and my son is autistic. We were in DIRE NEED of services. I left a form for BPMG staff to complete with two weeks before the submission deadline. They said they would call me when the forms were done. (The form is one page and very simple.) They never called me. The deadline for our IHSS application was today (09-05-15). The forms are "somewhere" in the clinic. Staff has no explanation. CAUTION: If you have a critical need for a form to be completed or some other assistance, DO NOT TRUST Bancroft Pediatric to get it done. They are unreliable and incompetent. I'm going to have a tough time keeping up things around here without IHSS for my son's needs. I'm on chemotherapy and doing things is terribly difficult for me. None of that made any difference to Bancroft Pediatric. read more

Both of my girls, ages 10 & 3, have gone here since birth! The doctors and the staff are amazing! Dr. Santucci is one of our favorites! They are always caring and nice to the kids, there is never a long wait and I am able to get appointments for my girls asap when they're sick. Anytime I have to change insurance companies I always make sure to choose one that covers these doctors! I recommend them to everyone I know read more

New Management took over. And very rude to patients making many changes. Takes for ever to answer the calls and when they answer the phone they put you on hold for several minutes. Would not recommend this place. read more

DR SANTUCCI & DR RHEW 5 stars.... Hats off to them for being so professional, knowledgeable, caring people.... This pediatric group has been around for more than 20 years!!!! My bb brother used to b a patient of Dr Santucci back in 1989... As soon as I started having kids (7yr old girl, 15 month old boy) there was no searching . BANCROFT PEDIATRICS .... The staff in 2006 was nice & welcoming back/front office medical assistants always had a smile on their face. 2012-13....UNPROFESSIONAL , RUDE , IGNORANT STARTING WITH THE MANAGER LORI!!!!!! Hmmmm The ONLY in counter I had with LORI was not pleasant. In the 20 yrs+ I known this group I never felt so harassed. From day to night the # of daily phone calls to my cell phone , my husbands & my emergency contact #......was too much all because I had an out standing bill of $40.....REALLY!!!!! Within the next two weeks my son had a well bb check . I asked to speak with the manager in regards to this matter. LORI WAS UNPROFESSIONAL & rude! 2+2 = RUDE UNPROFESSIONAL STAFF!!!!!! For one second I thought about changing to a new office...... Then I realized that I should not & will not allow them UNEDUCATED, UNPROFESSIONAL , rude & IGNORANT people ruin the great relationship we have with this AMAZING doctors, Who cares about my kids well being as much as I do!!!!!! Eventually LORI WILL BE FIRED!!!!! read more

I brought my daughter to this place for a check up and got couple vaccines shots for the first time! Dr. Santucci is the best, very caring and friendly. Therefore, the nurses are very rude! The receptionist is even worse that rude! Not friendly at all! I will not got back to this place again because of the staffs. read more

my daughters Dr. is Darcy Grant she is wondeful. always very nice to my babygirl. shes been going here sence she was 3months.(she is now 2) the nurces are good aswell . dont have much contact with the receptionist .just schedule appointments. no complaints. love it here read more

I work at a diagnostic lab, and all of the doctors from this practice are awesome. Dr Santucci is one of our favorite clients. I've never met him personally, just dealt with him over the phone. But you can tell he truly cares about his patients each time he calls in for their lab results. He has such a kindness to his voice that exudes such compassion. I even have a few co-workers who swoon over his voice. LOL read more

My daughter has been going here since birth. The staff is great, very nice, and they listen to what you have to say. Overall a good experience with Bancroft Pediatric. read more

this review is about the office as a whole the doc get 5 stars well most of them. my children have been coming here since birth. I like other reviewers have also been a patient of the practice as a kid while Dr Ezikel was still in practice. Now today is MLK day and the office according to the message was open and than at 11:30 it was closed. i left a message to be called back right at 9 am. if the office was going to be closed the message should have said that. As a result I have a very mad 3 month old and I cant get her in to be seen. oh and the best part is ive been on hold with the advice line for almost a hour. im not happy read more

If I was just rating the doctor, i would definitely give dr. Santucci 5 stars. Unfortunately I've had a couple of negative experiences with the "nurses" if they are even actual nurses...I tend to doubt it. After I was treated very poorly by a "nurse" who rolled her eyes when I asked a very legitimate question, I walked out, insulted and irate. The office seems to cater mainly to Hispanics, which is fine, but be prepared to sit in a waiting room in which all of the posters and announcements on the wall are in Spanish. read more

My son went to this pediatric office for the first 2 years of his life, and I was VERY impressed w/the doctors, nurses, and office staff. . . my son has been through a few pediatricians (some were not so great at other offices) and all the doctors he has seen at Bancroft were kind, gentle (esp. when getting shots-ouch!), and gave great treatment (is that the right term?). If you live in the San Leandro area i highly recommend Bancroft Pediatric. read more

The doctors here get 5 stars, they are very warm and welcoming and surely want the best for your children. However, the front office staff... RUDE!! I call to make an appointment, normally when you ask someone to wait on hold, you wait for there response, these girls just say hold and either put you on hold or hang up on you. I go in for my appointment for my son, and they have these tablets that need to be filled out, and just toss them on the counter. They act as if they don't like there job, and if that is the case get a new one. read more

I have been coming here for almost 17 years and I love this practice. I don't know where all this negativity is coming from. I was there this past month and In November. Each time the service was good from beginning to end. They have grown a lot and it is much busier but the staff still care for everyone. I don't have problem paying my copay, it's expected in any office. Everyone who has insurance should know this. Anyway, I will continue coming here until I have to leave. I love the doctors and staff. Thank you Bancroft. read more

I have been taking my son to Bancroft Pediatric since 2008 when they were still located on Bancroft in San Leandro. I love the new location it is very clean and spacious. 5 stars are for the wonderful doctors! My son has been seeing Dr. Rhew since birth but we have also had appointments with Dr. Grant and Dr. Grunbaum. They are always so kind, patient and thorough... I have never felt rushed out of the office. You can tell the doctors at this location really care about their patients... my son actually enjoys his appointments! I have had some issues with the staff at the front desk in the past, however, I haven't had any issues within the past year. Appointments are easy to schedule and they always call to remind me a day before which is nice. read more

This is the best medical group a mother could wish for! I take my 2 daughters here and the staff is great, the doctors are great and its convieniently located. The office is always clean and I LOVE the way they have the offices set up for well babies and sick babies! I recommend this pediatric group to any and everyone! read more

I have to agree with the other reviews...the front desk staff is TERRIBLE....and the nurses (medical assistants) aren't any better!! They never return phone calls, have attitudes, and sometimes are just plain rude and disrespectful. My son is now 5 and hes been coming here since he was a newborn. The front desk staff has gotten worse and worse over the past 5 years. Who ever is in charge here needs to do something about this. It makes it very uncomfortable having a sick child and having to deal with all the attitude that comes from the front desk. 5 stars for the doctors...they are all wonderful!! Sometimes I do feel rushed, but its a pretty busy office so its understandable. I trust them with my sons health and that is the most important thing to me. They are all very kind and you can tell they care about their patients. It's really unfortunate that such wonderful caring doctors are paired with such rude and unwelcoming nurses and front staff. read more

Last Thursday was my sons 1st appointment here at this office. The doctor that was assigned to see my son was Dr. Denenberg. She was very nice, sweet and helpful. My husband and I say that shes a 5 star. For the nurses we give them a negative 1. The reason why, is that my husband and I has been calling, leaving messages during the day and night in regards to our sons health. These were emergency calls and concerns. We needed help! After leaving several messages for 4 days straight we still didn't get a call back from them only a reminder call for my sons next appointment. For being a first time parent, this office didn't make us feel safe and confident with their work. They made us feel very disappointed and scared. We really like Dr. Deneberg but their staff and their on call nurses weren't providing the service We were looking for. Their staff just ruined it. I think their on call nurses and staff need some improvement. read more

The office staff is friendly and so are the Dr.'s I have seen with two kids. The only issue I have is that some are a bit behind on later research such as intact care for uncircumcised boys. Dr. Grunbaum told me I had to retract my sons foreskin a little each day in order to keep it clean..."gentle" retraction. When checking for a UTI she proceeded to do that herself despite my protests so that she could visibly see the opening. I came back home and then ready all of the articles warning against just that and outdated advice. Even the APP has statements saying there is no need to retract. Just be advised. They are great for most things but a bit too aggressive when not necessary- research things yourself beforehand. Look at drmom.com read more

I needed to change pediatrician and registered my boys, ages 1 and 3, at this office. Dr. Rhew is wonderful! She is knowledgable, professional and understanding. I don't want my kids to get sick, but I trust this doctor and feel good about going to Bancroft Pediatrics. Thank you, Dr. Rhew. read more

Dr. Grunbaum practices at Bancroft Pediatrics in San Leandro. We LOVE her. She is extremely knowledgable and very kind. She really demonstrates care for our girl. read more

My daughter has been a patient since birth. Today I called to make an appointment and they told me that since she hadn't been sick for three years and needed to be seen there : she could no longer go there. After 8 years since birth, and since she hasn't be sick and is now 16 they will not see her. They saw her brother until he was 19 !!!!!!!! Dept of Health and Human services, Dept of civil rights HERE I COME!!!!!!!! HHS.gov read more

the one star is for the staff and front desk.. absolutly rude. I am a 26 year old female i have been coming here since i was a baby me and my brothers and the way the office was compaired to now is completely different. The staff back in those days were so nice and caring now all the staff cares about is if you are up to date on your balances on your childs account. i can not express to you how rude these people are. Growing up i had Maria Beamer. She WAS my daughters main dr, i had to switch her also because she is very rude and stern and i just dont like how she handles my daughter. but Dr. Rhew 5 STARS i absolutely love her she is so sweet and caring. Its sad to say i never thought id be switching pediatricians for my daughter considering the fact that me and my siblings have been coming here our whole entire child hood up until we were 18. I am seriously considering writing a letter to whom ever is incharge of that place and let them know how rude every one is there at the front desk.. i mean who wants rude staff when your child is sick?? not me i think ill be switching to another pediatrician read more

unfortunatley i have taken my kids here for years and i am truly disappointed on the long wait of appointments...we practically wait half an hour for a well baby check...and also they have so many rules and policies stated on their website that they never had before....the recpetionist and some of the medical assistants are always rushing through phone lines to talk to u that they tend to tell u wrong information....i like all the doctors except some....and some of the medical assistants are rude and always up for a rush on things....dr. rhew and santucci is wonderful...... read more

My 4 kids have gone there since they were born, since when they were at the old address and move to new address. the very first doctor and owner is Dr. Harris Clifford, the doctors and staff are very helpfull and nice and polite and responsible. But since they move to the new address with new staff, they are rude on the phone and not responisble for the call I made, I called last month and left 3 voice mail and nobody call me back. And this month, I tried to change the blood test service for my daughter, I request the change because they give me the Quest Diagnostic at Chabot Rd, they are crowded and the nurses are ignore you when you walk in face to face in front of them. But the Bancroft Pediatric staff never call me back even though I left 2 voice mail. The doctors in this office is excellent but the staffs are terrible. I wonder if the owner of the ofice Dr. Maria Beamer and 2 other partners should look into this matter seriously. read more