The 5 stars is for Kameron at the brow bar! She always does such an amazing job and she is always so welcoming. I do a tint each time and every other visit I get my brows waxed. She shapes them perfectly and always does a wonderful job. To call and schedule an appointment isn't always welcoming. They kind of make it seem like they are too busy and the call is an inconvenience unless it's one of the ladies at the brow bar that answers. Kameron and the other stylist are extremely nice!! Kameron is definitely worth the visit! read more

So frustrated! I went into Ulta last weekend with my daughter and had the best time with a consultant named Emily! I never have any time for myself, so this was special! We made an appointment to see "Emily" again the following Friday, as she was ordering some items for me that were out of stock! I just happened to be running late so I tried calling the store! No one answered so I just headed on over! One of the clerks goes to get Emily for me and as I'm approaching Emily I over hear her say, "ugh, she's an HOUR late," lots of frustration! I say, " Emily I tried to call",she turns around gets my stuff and hands it to me in an angry way! Needless to say I turned my purchase over to the manager (whom was very apologetic) and expressed my frustration and declined to purchase! Emily- honey- life happens- people run late! I truly was looking forward to seeing you and having you help me! I did all I could to let u know I was running behind! You need to be kinder to your customers! Left so disappointed! read more

Store is a disaster, staff is unknowledgeable about products and brands. Oh and note to who's ever in charge is product and advertising, if a store doesn't carry something then don't put it in the ad that's inserted into the local paper. read more

Twice I have come into this location asking about a specific product. Both times were the same popular brand, just different products. Both times the staff has no clue what I am talking about, despite it being one of the hottest products out right now. Both times they have been less than pleasant, basically dismissing me. When I asked if the product was exclusively online, they had no idea. I also asked about a waiting list for a reissue of a palette and the girl blinked at me and turned around and walked away. Guess what Ulta??? Sephora it is! read more

I went in to grab some shampoo and conditioner from the hair section and I had a 20% off coupon so I was eager to spend it. I was indecisive about which shampoo to use since I just got my hair colored. The one girl was standing at the salon counter and she seems like she was very knowledgeable about the products. She pointed me in the right direction and she was really friendly and helpful. I wish I remembered her name. But there was a black guy in the cosmetic section and I wanted some help for finding a good lipstick with a lip liner. He said he was helping another customer so he will be right with me. Sure no problem. Then 10 minutes pass by and he was talking non stop with another customer and forgot about me completely. There was nobody else around and it seemed like they were short staffed or something. Nobody greeted me when I came in either. Very meh experience. read more

Went to buy a Chi flat iron. It was sold in store for $159....:I looked on Amazon and the exact same flat iron was being sold for $110! Big price difference. I took the flat iron up to the counter and asked the clerk if they would price match. I showed her it was the same product. She looked at the price and told me no and that I would have to pay for shipping so it wouldn't be that big of a savings. I told her there was free shipping on the product. She said it didn't matter they Do Not price shop!! I told her thank you and I would be giving my business to Amazon. I don't not recommend Ulta stores for anything!!!! Every experience whichever store they are unfriendly and not helpful. read more

Been in many times, (Atleast 3 times a month) no one to be found on the sales floor -as a former Make up myself know my way around the store but it would be nice to be acknowledged. The only reason I keep coming back is because the location is close to home. read more

I was a little shocked today at the service at the front. There was only 1 person at the register with a few people waiting. My mom and I were about to spend $300 between the two of us. This lady was checking someone out in front of us so we got behind her apparently at the wrong end of the line. We were told that the line started at this other end for next time we come in. First there are no signs stating where to start, just some weird gray barrier in front of registers. Second, I don't need a lesson on where to stand in line when there aren't signs pointing to that direction. She was rude and she just needed to check us out instead of schooling us about some artificial starting point for "next time". Put a sign up if you want people to start at a certain spot and don't humilate customers in front of others over "line" starting point for next time. read more

So......I let my biracial daughter make an appointment there against my better judgement and this white hairstylist said she didn't have time to do my daughter's hair because it was curly and it was going to take 4 hours. Mind you, her appt was at 2:00 on a Sunday. There was time. When i called the manager to complain the stylist LIED and said my daughter didn't feel like spending that much time on her hair. BS!!!! She would have stayed there until midnight to get her hair done. She's been begging for this for 2 months. In any case, besides having crappy customer service, I think they desperately need some diversity training for their white workers. This is the second time I've had an issue with them and it's been a person that didn't want to make time to deal with a skin color that wasn't like theirs or a hair type that wasn't like theirs. To top it off, this RUDE stylist just started working on the next customer all while telling my kid she didn't have time for her hair. What a disgrace. This store needs to be shut down. If I had more time I'd picket outside of the store. Tired of snooty women talking down to us. Pathetic. My rating would actually be zero or if there was a trash rating I'd rate it that. Terrible. read more

This ULTA is definitely A LOT better than the ULTA at Southlands mall. Very friendly staff and make up lady was so friendly and helpful. I was able to purchase my BareMinerals:) read more

Jess has been coloring my hair for almost a year now. She does a great job. Nicole is awesome at the OPI gel nails. If you want any kind of design, she can pull it off! read more

Whatever issues Ulta had a year ago with diversity and service, they addressed and fixed at the retail level. I don't know about the salon since I'm a biracial woman, who had to learn at an early age how to do my own hair. No one in CO knew how to do curly soft hair in 1980's. So I ordered online last week, and was immediately acknowledged by 2 women when I walked in the door, and was helped quickly. As a woman of color, this is rare and really means a lot to me when it happens. I realized a makeup product didn't match my skin tone, so decided to return to store to exchange for another. I walked in, again greeted and helped right away by nice lady with platinum blond hair and glasses, and young lady with reddish hair. No questions asked I was given a refund and got a different color along with other items. While shopping in store I was asked multiple times if I needed help but it was genuine--they were asking every shopper the same. One lady went out of her way to run to me 10min later on with a bath product she just thought about that might work for my mom. I'm very pleased with shopping there now again. 2 years ago, after a very demeaning, racially profiling, bad experience at the Southlands location, I had vowed to never return to Ulta. However, the ladies at the Arapahoe and Parker location blew the southlands ones out of the water with their treatment of me. Thank you all who worked this last weekend at Arapahoe and Parker(briarwood) Ulta. I felt treated with respect, dignity, and had excellent customer service the whole trip. read more

I love this ulta location! They always ask if i need help, always greet at walk in. They have everything too!

This was the first and last time we will ever come to this Ulta salon! I had called and set up an appointment for my 15 year old daughter to get a "balyage". The stylist I spoke with to do my daughters hair was "Kenzye" she told me she was one of the more experienced hairstylist, she was a little bit more expensive which I was ok with and quoted me a price of $145, which turned out to be close to 200$. To make a long story short, my daughter came out with half dark hair and half yellow. She told Kenzye she didn't like the color and she preceded to tell her she should of told her that before she blow dried it and that there was nothing she could do that day. Then took her out into the store and asked random other customers if she thought her hair was yellow. Completely humiliating her. My daughter came home crying and humiliated. When I came in to talk to the ladies they were very rude and giving me dirty looks like it was our fault. With the exception of the managers they were very nice. Poor customer service skills. And Kenzye should probably go back to school, it looked like something I could of done myself. I will no longer even go to that store to buy product. Worst experience I've ever had. read more

I had Lauren at the Benefit Brow Bar (Ulta at Parker & Arapahoe) wax my eyebrows recently and apply semi-permanent individual eyelashes. Doing the hair above my eyebrows took 5 years off my face by opening up the "frame" of my eyes. She is not only an esthetician but also a highly trained make-up artist (400+ hour program in L.A.). The shaping was great. The eyelashes were amazing and lasted a long time. The soft wax they use (and probably the technique) was relatively painless which surprised me. Lauren also had time to do a quick make-up application for free and I received many compliments. She only works days (and Saturdays) so that might be a downside if you are a 9 to 5 M-F working girl. read more

Kenzie in the salon has been doing my hair for almost a year now and she does a fantastic job every time! Not only is she talented with hair but she is also very friendly and professional. I used to dread getting my hair done at other salons but here with Kenzie I know I'm going to leave happy! Highly recommend her! read more

The customer service is good enough at this location, but they hardly ever have anything in stock! The makeup (especially the drugstore stuff) is always super picked over. When I ask about if they are getting any more, they tell me they don't know and the truck brings what the truck brings. I wish they would improve how they monitor their inventory. read more

I have been a fan of Ulta for several years, however, what drives me crazy about this store is their lack of organization. Ulta has been one of the few stores that carry Zoya nail polish. But their stock of Zoya is so disorganized and all over the place, it truly makes it difficult to find what I need. I'll turn a corner and see some Zoya on an end cap - whoops - a few more are scattered close to the ground. Then a few more are mixed in with the Essie and Orly. I don't know how they can keep track of their Zoya stock when it's so disorderly. Funny thing is - this problem is not just with the Cornerstar Ulta. The Park Meadows Ulta is the same way. Now that Beauty Brands carries Zoya, I'll be buying what I need from them. read more