Visited the Benefit Brow Bar. Joshua was clearly hungover and did not draw out the shape of my brows. He just started waxing with out a consultation and there was no real shape to my brows when he was done. He was done in four minutes (I timed it) and didn't offer to style, fill in or show me any brow products. He left me at the counter when he was done to ask the manager if he could go home to sleep off his hangover. read more

Guest Services representatives, it's not OK to hang up on a customer because they asked to speak to your supervisor because you were not fulfilling your job requirements as an Ulta employee. If you hate your job and hate working with the public I highly suggest you seek another position outside of customer service..because customers like myself do not need or appreciate your bad attitudes and lack of work you want to put forth answering our questions. Ulta, please do better with hiring and training your customer service associates. read more

One of the worst customer service! I called to inquire about a product to see if they had any left and this lady would not give me the time of the day. She rushed me then hung up on me right after telling me there wasn't any at that particular location. Im deaf, by the way. You need to give "Sensitive training/Diversity training". DO NOT GO TO THIS STORE!!! Reviews are telling you to STEER AWAY!! Disgusting customer service! Revamp your store by getting rid of the bad apples! read more

I'm going to give my compliments to Kimberly S. I drove in from San Angelo and called in that I was running 15 minutes late for my 2:15 appointment due to inbound traffic on the 183, she so kindly awaited for me. Thank You and your patience and customer service is awesome. read more

Fyi :) PSA: So if you decide to order something from Ulta and make a mistake, they won't allow you to cancel your order. Literally called 2 minutes after I realized the mistake (shipment to wrong address)..and after 3 reps lied saying my order was cancelled, I called a fourth time to tell them I never received a confirmation email for the cancellation...this is the genius response a day later:Guest Services Lisa F. (05/18/2020 06:46 AM) Hello Ruth, You recently reached out about canceling your order. Due to high volume demands and the current changing environment, we are working diligently to navigate our service teams while preserving the best experience for both our guests and team members. We appreciate your patience and understanding while allowing us to get back with you! After partnering with our warehouse, we were unable to cancel your order at this time because it is already too far into the shipment process. We truly apologize for any inconvenience this may cause. Please feel free to respond to this email directly if you have any more questions. We thank you again for your patience, understanding, and for being the best part of the Ulta family! All the best, Ulta Beauty Guest Services Reference Number: 200516-002608 It's like you didn't even try to look into my issue! Lol ...your systems are not connected or your whole customer service department is rudimentary...This is 2020...can't believe you can't do better than this! read more

Knowledgeable and friendly associates definitely my go to when it comes to cosmetics!

Ulta is a lot like Target: you go in for a specific thing and come out with the whole store. I came here to get my haircut by Vanessa. I used to go to the south location for her and now I followed her up north! Normally, I get a trim. I have extremely long hair that I wore like a security blanket. Today, I needed a change. As soon as I told Vanessa what I wanted to do, she was so supportive and super excited! Of course, she asked if I was sure, and I say YES! After washing and combing my hair, out came the scissors. Each snip, I felt my head getting lighter and lighter. I was super excited excited. Vanessa is awesome at keeping conversation and making time in the chair fly by. After she was done cutting and drying, she added a little texture to it with some waves. I am in love with the finished product! They have a ring light, so she took a bunch of pictures of me. I am super excited to show the world my new look! Thanks Vanessa! See you in a few weeks! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

Bri brought my hair back to life! She cut my hair in layers, washed it, gave me an amazing scalp massage, then used a blow dryer to make final cuts. Lastly, she styled it with a curling iron. I am very very happy to say I have found my official hairstylist in Austin after living here for 5 years and trying so many places. Thank you Bri! Highly recommend! She's really talented. Instagram: @hairbybrianna247 read more

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Because of the reviews about your security guy! I can benefit by listening to others and save myself the aggravation!

Didn't receive my Bday email again. CAlled twice and talked to representatives, told them my issue and then they hung up on me

This is my second time coming to "Bri" Brianna in the Ulta Salon! She does such a good job on my hair and I always leave happy and satisfied!! I usually leave salon appointments at other places feeling upset, but both times she's done my hair I've been soooo happy!! I ask for baby lights blonde!! My hair is thin and I wear extensions and Bri recommends me a trim and hair treatment to leave my hair more healthy. I appreciate her input and expertise!! read more

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I bought something online, but it arrived damaged, so I went to Pearl Highlands Center store to exchange the product. The cashiers there seemed a little clueless. I had to wait in the long line twice. The cashier who assisted me not only failed to apologize for the damaged product, but also had this dismissive attitude. The service was totally poor and unprofessional. However, I want to give credit to the lady who helped me locate the item; she was extremely nice and helpful. read more

Ulta sent a catalog to my address for someone who moved away about 10 years ago. Customer Service would not allow me to stop the mailings, because I am not the customer. They wanted MY account data, which I refused. I have gone through live chat, emails and messages on Facebook, but after DAYS, no one will remove the person from the mailing list for such a simple request. This is the worst business practice I've ever run into. read more

Their salon is a joke. This is the supercuts of hair and make up! 1. They use floor tester make up when you pay for full make up!!! That is rediculous and gross 2. They were so unorganized they had a worker color match me trying to sell me foundation not even realize I was waiting for the salon to do my make up. They were running behind. 3. Their updo stylist needs to go back to school, 45 minutes after telling her how I wanted my hair done and she ignored me, my hair looked terrible, was a frizzy knotty mess with rubber bands all in it in this hideous braid. Obviously she had to start over. 4. My make up was okay, I will give her that, could have been much better. And thinking of where that make up had been was so nasty 5. Everything was behind and unprofessional, this place is a complete joke read more

Dawn saved my LIFE. Had a bad experience and a horrible haircut with another stylist at another non-Ulta salon and Dawn came to the rescue. Dawn was very thorough, took her time, and explained everything along the way. Her passion, advocacy, and knowledge of health care makes it to absolutely no one else is allowed to touch my hair from now on. She's also hilarious and overall great energy to be around. Definitely already scheduled my next couple of appointments with her. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Austin, Texas

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Visited ulta beauty and saw they had a benefit brow bar. I haven't had my brows done since before covid and joshua shaped them perfectly I couldn't be happier with my brows and it is a joy to be in his chair read more

I wanted to return my Dyson airwrap that I have had over the 30 day policy. I went to the Ulta in cedar park and the manager was very rude about and there was soo much more she could have done but unfortunately didn't. Next I went to the Lakeline Ulta they scan my receipt and said It needed manager's approval and they denied it. Just when I was about to give up I went to this ulta and ALYSSA at the desk took care of me without a doubt! She gave me the full amount it store credit! Best costumer service from her she took time to research and do what she could to make sure i get it back! Coming from someone who works front desk at a hotel and understands good costumer service I appreciate her very much for what she did for me. read more

This Ulta location does not currently have a Benefit Brow Bar. The employee I just spoke with from this store wasn't very professional either. I wouldn't recommend wasting your time by calling here or visiting this Ulta store! read more

Dawn is amazing! She cuts my hair, my 8 year old sons hair and my mother's hair and we all have vastly different needs. I have worn a short Bob half my life and my hair is very thick and heavy. She told me my hair was too heavy in back and it was possibly the worst cut I could keep my hair in! She cut a ton of weight in and we're going to attempt to grow it out. I had a deep conditioning treatment and my hair was soooo soft and smooth. My son has very straight hair with cow licks and a mind of its own. She cut his hair and it doesn't pop up in back and he loves it! She's personable and very talented. I've found my stylist read more

Ulta Beauty - My hair after Dawn cut and conditioned my hair. That smile is genuine! I love what she's done! - Cosmetics & Beauty Supply Near Me - Austin, Texas

been a customer for over three years I placed an online in app order before the store opened and at 11 am they emailed me my items were out of stock but I can't cancel my whole order . who wants to come pick up half an order . they gave me the run around till 1pm today and told me I should canceled it in a hr . like how do I know you don't have it . they refuse to cancel or refund I either pick up one thing or wait five day till it come offs mind u this was a small forty dollar order . I will never shop here again I shop online because the store is a mess customer service is terrible in there and the lines alway back to lotion aisle ! do better i recommend Sephora read more

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Came in last Sunday looking like something the cat drug in. To be honest I am always intimidated in your store but Sunday I was determined to ask for help. I strolled the store so many times that I'm sure the security guy was questioning my motives. I finally mustered up the courage to ask for help and an ANGEL came to my rescue. I say that because that was his name and he was perfect. I explained to him what I wanted and he told me to sit down and he got to work. I spent more money on makeup than I ever have in my life and I don't regret a damn thing. I have been complimented three days in a row on how pretty my skin looks. He showed me everything and was conscious of my budget. (I spent more than planned but I am okay with that.... I got a hell of a bang for my buck). I plan on going back in and having him teach me how to do eye makeup! Don't be intimidated. It's very overwhelming! Just ask for angel and be open to his suggestions! Thank you Angel. See you soon. How do we make appointments? You're gonna make me abuse that credit card! read more

Came in for a rooty touch. Left feeling like Juan from lance blessed this scalp. I do not know the name of my stylist there was some last minute swticheroos but I was also running almost 15 minutes late due to the terrible traffic in front of this place the highway 1-8-3 was a doozy. I requested a basic color and style that I pinned on pinterest and she said wow I can do that...well hours later and few post mates orders later I looked better than the b in the pin. Thanks ULTA you will always be my home! kisses!! read more

If someone had asked me the difference between Ulta and Sephora before yesterday, I would have answered "3 extra letters in the name". I know: bad gay man. Bad, bad, gay man. I had the opportunity to discover for myself what Ulta was about when I accompanied a friend who was looking for a new eye shadow brush. I busied myself over at the men's area. Per my quick tip at the time, Ulta did have a surprisingly comprehensive selection of men's skin care products from Redken, Clinique for men, and Jack Black. I love how they have to package guys' lotions in dull, grey bottles as to not offend their sense of masculinity, although I don't see too many straight men dolling out $24 for eye cream. Also, I was surprised Jack Black had expanded from hit-or-miss comedy into skin care. I guess that's one way to go. The salesgirls were really professional and friendly, which I find at odds with some other reviews. They vouched for the brand of brush my friend had decided upon, and also signed her up for some sort of Ulta rewards card that earns points towards free stuff, so that was helpful. I didn't buy anything (my vanity already looks like a Saks counter), but I did do what I normally do in these stores, and sprayed on the colognes that reminded me of my exes. I left smelling like a mixture of Curve, and Lacoste Red. Scoff if you must, but I know I'm not alone here. It may be a tad silly, but I'm certainly NOT alone in doing this sort of thing. Right? Right?! Anyways, I have a more nuanced answer to the question posed above. Sephora seems marginally more put together in its merchandise displays; they have an infinitely more interactive sales staff; and they have a wider selection of men's colognes, so that when I'm at Sephora, I can leave smelling not just of my exes, but a few of my one night stands as well. 3 Stars for Ulta, though. read more

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This is the worst Ulta in the history of mankind. The store is always out of stock of everything and they tell us to check online. Wow what a bright idea. Would've never thought of that. The lines are always out the door with one cashier at the register. The attendants avoid eye contact and you have to hunt one down to ask a question. What poor customer service, it baffles me. read more

Company is terrible. High priced item never showed up. Literally have proof that they were going to refund me. Now they are saying they won't. DO NOT SHOP AT ULTA. They are trash and under MANY lawsuits for repackaging used items and selling them as new. Don't believe me? Google it. I am an engineer and my girlfriend is a paramedic in Chicago. We couldn't believe the level of disrespect this company showed us. Terrible company read more

Ulta Beauty - I ordered a high price item that never showed up at my door step. They promised me a refund. Then I never got it. DO NOT shop at ULTA - Cosmetics & Beauty Supply Near Me - Austin, Texas

I really enjoyed the service by Tammy who evidently has been there a long time. She and I are about the same age so her recommendations work fabulously for me. Being new to town this year, it's nice to have a place to go to where I can feel a little pampered and like I already have a friend in someone who is a trusted establishment I will frequent. Businesses thrive on employees and Tammy is a great one. I hope she has recognized for this. She has no clue that I am doing this and probably doesn't even know my name LOL. I just like to recognize a good people and good establishments. Everyone there was really nice. read more

If you want to ruin your birthday go to the Ulta at Queen Creek AZ. 21118 S Ellesworth Loop. The manager OCTIVIA knows nothing at all about customer service and the sales person Raquell. It is sad that people in the customer service industry cannot be kind respectful or thankful for your business!! They know nothing of the concept at all about treating people like you would want to be treated especially on your birthday!! Octivia actually said "I don't care how much you think you spend there are people who spend way more than you !! WOW Why can't people just go out of there way to be nice. I am old and I just don't get why people can't spend the energy being nice to everyone. I visited the store in Mesa the next day and Mariah actually gets it ..she gave me a sample of Oliplex super nice and said Happy Belated Birthday!! maybe Mariah could manage that store or at least teach them how to be nice. Please Help!!! because I really hope people like her do not get paid to treat good customers mean. and I paid $84.86 that day. I wish I gave it to Mariah for a tip!! read more

I placed an order online and received an email that my order was ready for pick up. I drove to the store only to be told that the item was not available even though I had a copy of the email. I asked to speak with the manager who then tried to sell me something more expensive. Seriously? This is fraud and illegal. I called the customer service line and was told "oh gosh, ha ha, sorry about that" I will never shop at Ulta again and will encourage all my friends to go elsewhere. read more

I had a terrible experience at the Ulta on Research at Loop 360 today. Whenever I have purchased an item I have been reassured with a smile that I can try the product and if I don't like it I can return it. Today, for the first time I attempted to return a product that made my face break out. I was told it was never sold at the store...Great PR to call your clients a liar to their face. The product was wrung up incorrectly the first time as a tint product I DID NOT EVER buy. I was told the, "Manager said so." That was the end of the discussion and I guess the end of my relationship with Ulta. Hello Sephora, Nordstrom or Dilliards...you are not the only shop in town and you were incredibly offensive. read more

Went in to pick up something I couldn't find at other stores. One of the employees(young lady with dark pigtails) kept following me and checking what I had in my hand. Not one time did she ask if I needed help but she did go out of her way to follow me and look at my hands and pockets. Very disheartening...I had planned to look around and do some more shopping but I felt very unwelcomed. Next time just use the cameras. I don't think it's polite to make someone feel like a criminal while they're spending cash in your store. I'll buy online from the manufacturer's website from here on. read more

Store associate danni was so rude and made me feel like a huge inconvenience. I'll shop at Sephora from now on.

I wish that 0 stars was an option. I don't go to this Ulta often because of the poor customer service I've experienced in the past but I stopped in to give it another try since it had been awhile. Nothing has changed--not one employee acknowledged me when I walked in the door or asked if I needed help while I was looking for a specific palette. So I just left. Don't waste your time--go to a different Ulta. read more

It's my go-to place for make-up, skin, and hair products this side of 183. And they have an excellent selection of Tony Moly face masks, Biolage hair products, and other stuff that you didn't know you needed in your life until you saw it. For that reason, I pledge my loyalty. So why only three stars? Because holy cow, THE LINES. I mean, seriously, THE LINES. There's no such thing as a "quick trip" here. It seems like at any given point, half of the people in line are trying to return something and are getting pissy because they haven't read the fine print and can't return it, they can't get cash for a coupon, whatever. And that's not the employees' fault, but the lines would move a whole lot faster if there were a designated spot JUST for returns, questions, etc. Like I said - excellent selections and lots of fun to browse, and also the ULTA rewards point program can't be beat. But go under the assumption that you're going to be there for a while. And most of your time won't be spent ooo and ahh-ing over how many butter nail polishes you have to choose from (though you'll do that). read more

If I could give this company 0 stars I would! I have been a loyal customer for years and I'm shocked how they handled my situation. I placed a very large order roughly around $130 online. When I submitted payment I instantly realized that it was being shipped to my old address in California where I no longer live. I called customer service within 1 minute, sat on hold for 28 minutes to make sure I correct the shipping address to match my current billing address. The guy on the phone assured me that it will be corrected because I called within a 2 hour window. Later that night I received an email stating that they have already processed my order and it will be shipped to California vs Texas where I now live. I called them instantly explaining my situation that I don't live in California anymore and all they said to me was that I need to update my address book online. Seriously?! Backstory- 2 weeks earlier I placed over $250 in purchases online for my favorite things party gifts and that was shipped to my correct address. I then had to email them because clearly the guy on the phone that was helping me was reading off a script like a robot and couldn't understand what I was saying to him. After I emailed Ulta I received no email back. I had to email them 3 more times explaining that my package is going to the wrong house and that my products are going to be stolen. They didn't care. All they replied was that I should have updated my address book. So because they refused to help me I tracked down the buyer of my home in California and asked her if she got my box from Ulta. Of course she said she didn't receive it. When I explained that the tracking on it said that it was received she then replied with let me look around my house. I told her if it wasn't found to let me know because I have to file a police report that it was stolen and what do you know she found my open box at her house. Not shocked at all! Thief! She told me that she sent it back to Ulta by post office two weeks ago. I'm still waiting for my refund or anything to be done with my case. Clearly I'm out money but Ulta lost one hell of a loyal customer! I'll be purchasing everything I need from Nordstrom from this point on read more

I was highly disappointed when I went to Ulta during Native American Heritage month and found not one Native American-owned brand featured. They had a boatload of Black-owned brands, though. read more

Horrible customer service. I will never buy from them again. I emailed back and forth 5 times with specific question about fixing an order or getting a store credit for a free accessory and they cannot answer a question or even acknowledge what I'm asking. They clearly cannot understand English. I wanted the free item that was missing or store credit. They never addressed either question. Do not buy from them. I will be returning the product. read more

It's my birthday and I have started to cry based on the fact that I was so unaccommodated the lines were so long and now I am completely rushed on my own birthday based on the fact that they couldn't help me in the end. this has been the most frustrating experience and I spend a lot of money there a lot as a loyal custOmer. I will be switching brands just so I don't have to come back here read more

I bought an item that was not sealed so I went back the store to exchange it the next day. There was a buy one get one 50% off sale the day I bought it. When I exchanged the item for the exact same thing they wanted to charge me $8 more because the sale was over. How ridiculous. I said No just give me my money I'll return it. Great policy if you want to lose sales. read more

Don't expect them to help you if you can't find a coupon Thwy will just say sorry and just ring you up for the full price

I wish I could leave zero stars. I am also glad to see many other people experience the same issues with this place as I do. NOTHING is ever in stock- not even on the day they get deliveries. I had a product I loved, but every time I went both the shades I can use were out of stock. I asked when the delivery was and arrived promptly that day, to be told they still didn't have it because they "only order a handful of things." OKAY. Finally gave up on that product and had them recommend another. Did that three times and returned the product each time because it didn't work for me. FINALLY had a product suggested that I fell head over heels for- even more than the original. Went back this past Saturday and guess what?!?!?! None in stock! They offered to suggest another product to me. (By the way...truck came that Thursday before, so why were they already out of it?) Women don't like to test a new foundation every month. They like a make up routine that works for them, and when they find it, they normally stick to it. If you have this many customers complain that you don't keep product in stock, why would you not start to re-evaluate your inventory and ordering? Honestly, it isn't that hard. I did that managing retail at 18 years old without any problems. I agree that it is the worst Ulta in the history of mankind. I hope someone finally responds to these reviews and fixes it! read more