Not my favorite, but we come here when in the area. No one really asks if you need help and their selection is ok. I had a few items that I was looking to get that were out of stock or had 1 to 2 left. read more

A bunch of lazy people who stand around and look pretty work here. Literally walked laps looking for an eyeshadow palette that was highly pigmented and worked with my skin. No one helped. read more

Nicole was amazing! She helped me find the Limited Edition Fenty beauty highlight I been traveling everywhere for! Nobody made the objective to help me out like she did! I'm so grateful to have her help me out. Definitely my new go to Ulta! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Avoid this location at all costs. The absolute rudest person I have ever talked to. I called to ask about it a product was in stock and got someone at the salon. She said I needed to call back and press 4, but I told her that is the extension I pushed. She repeated herself and while I was mid talking she hung up on me. I called back a few times pressing 4 and no answer. Instead of trying to help me she hung up on me and avoided answering the phone. I will look for this product at another store altogether and avoid Ulta if this is how they treat customers. read more

I booked a make up lesson online at this Clybourn location. In the description it says, "Informative & interactive experience that helps you achieve your best look by providing industry tips & tricks for you to use at home." the time says up to 30 minutes. Someone called me a few hours before to confirm and then said that this was a lesson for one feature such as eyeshadow. I told her I was looking just for somebody to show me how to apply eyeshadow and eyeliner correctly. She said well the service is actually only 15 minutes and if you don't apply it correctly, the first time you likely won't have time to fix it. I asked why is the service only 15 minutes it says 30 when you book? She said it's 15 minutes and then we need 15 minutes to sanitize before the next guest. Confused on why I'm paying for them to sanitize for 15 minutes after I have to do all the make up myself? She then proceeded to tell me that I needed to "wing the eyeliner myself correctly" and nobody's going to do it for me and if I don't "wing it correctly" the first time I'll run out of time. I just think this is false advertising and it's disappointing because I was not looking for somebody to put on a full application of make up. I just wanted them to show me/guide me how to put it on. She acted like that was an inconvenience and that we wouldn't have time to do that. Ultimately Ulta lost my business as I would've likely bought an eyeliner and eyeshadow plus paid for the service. I was very put off by this phone call and will not be shopping there anymore. I will be taking my money elsewhere. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

Ok so I went in and asked to grab nail polish and the lady said in back corner (super politely ) so I got it and checked out but as I was checking out she said sorry our system is a little sped and takes a while to load (I was like okay lady don't make fun of people - I didn't actually say). I left and realized i bought the wrong kind and went back. I was there at the door at 854 and they close at 9 so I politely knocked and she pointed to her wrist symbolizing that they are closed and then I pointed to the time showing they weren't. She then walked away and rolled her eyes-never let me in to do a simple return. That ruined my night read more

I had a last minute cancellation for a hair trim that was desperately needed and found Josephine's profile on their website. I openly shared with her that I was originally nervous about booking at Ulta. I am a black woman from Detroit - being picky about our hair must be in our DNA because it really is a thing. Josephine is LEGIT! Not only is she a highly skilled hairdresser, she was so much fun to talk to. I will be back for sure! I wish I took a picture but I got lots of compliments and walked into my big presentation with confidence and bouncy hair! read more

I got my eyebrows waxed with benefit brows yesterday (7/13) and was left with burns under my eyebrows. I had gone to this location a few years back and have been elsewhere for services on my eyebrows and have never been left like this. Ulta seems to be doing away with their benefit partnership and I'm not sure they had a brow specialist do them as normal. When I arrived, I went to the benefit section (where I had always previously gotten them done) and I was directed to the back of the store near the salon, where my eyebrows were done with my head in the bowl where they usually wash hair. After the procedure I was not provided with any sanitation or cooling gel and instead they were rubbed with what felt like a dry cloth which made them burn as well. After my appointment, one of my brows looked fine while the other looked botched and shortened by the end, however I still paid and tipped for the service as I hadn't realized my under brow was burned. I would not be writing this review if i was just unhappy at the result. The rest of the day after the service my eyebrows and surrounding area were inflamed and caused excruciating pain at the slightest touch. Even washing my face and using a basic and clean moisturizer caused and is causing intense burning pain. I am not one to write a negative review but I need compensation or something for the pain I am enduring. Worst part, I got them done as I am leaving for vacation in 2 days! Please do not get your brows done here. Felt very unprofessional, shady, and has left me in severe pain. The looks I have been getting walking on the streets have been embarrassing as the two huge burns under my eyebrows look ridiculous. read more

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I'm surprised at the negative reviews. I live in the neighborhood and have been going to this Ulta over 3 years. The staff has always been helpful and friendly, this store also has Lancome, Chanel and a lot of the new prestige brands. I went in last week looking for a particular sized perfume, it wasn't on the shelf but one of the ladies offered to double check in back. They had the size I wanted! I think this is a great store with friendly staff. read more

This is my absolute favorite location. I am always greeted and the team is patient and helpful.

I was just in Ulta yesterday afternoon & was immediately greeted by the friendly store manager who asked if I needed help with anything. I told her that I was hoping to step up my contour game. She immediately called over to the register & introduced me to Yanira. Yanira was absolutely exceptional! She quickly found a contour stick for me in the perfect color. She didn't stop there. She took the time to show me exactly how to use it & coupled it with the perfect concealer. Yanira was friendly, super knowledgeable, patient & passionate about the products. I so appreciate the time she spent with me & she even ordered the concealer for me to have delivered to my home since the correct color was out of stock in the store. Once I got home, I put her tips to work. My makeup definitely took a big step up from her advice. Yanira is an example of the perfect beauty consultant. She gave me exactly what I needed, showed me how to use it & didn't try to sell me on anything I didn't need. I will absolutely be back to this store to see her for more tips. An all round super positive experience! Update: I came back the following week to pick up an online purchase & to find a replacement for a lipstick I love. I met Nicole (?) the general manager & she was patient & enthusiast about my search. This store is now, without question, my go-to Ulta. Another great experience! read more

I visited 2754 N Clybourn Ave Spc A2, Chicago, IL 60614 to get my pickup order on Thursday January 27th. I decided to look around for a silk hair wrap, and was approached by an older (45+) blonde employee with a short/Bob haircut. She complimented my outfit and then said my bag was cute. She then held my bag with one hand and looked into it. I didn't think anything of the exchange until today when I realized she was checking to see if I was stealing. The only reason I thought of the encounter was because I saw a friend of mine had a similar experience elsewhere. Shame on Ulta for hiring such ignorant people. If you'd like to know how to avoid this experience T this location, simple don't be any shade darker than white :) read more

After stopping by to this Ulta I remembered why I always end up driving an extra 15 mins to the one on North Ave. This is by far the worst customer service/cashier checkout in the Chicago area. I understand this store closes at 8pm. I was checking out 15 mins prior to closing time and the cashier /Stephanie was been very rude, not greeting the customers or saying a simple "Hello, did you find everything ok?" Nothing. I understand it's the end of the shift but WOW! read more

I have thick curly unruly crazy pretty hair. I have gone through numerous stylists that say they they 'know curly hair' They didn't know mine. I met Mindy in the salon about 5 years ago & I have never looked back;) Not only is she hip & down to earth but does that woman know curly hair!!! She herself has a massive mane of curls to her waist that she herself cuts most of the time but she is the BEST stylist for curly that I have ever used, hands down. Consult, shampoo, cut & style for $75. Best deal in town AND my hair looks fab & grows out gracefully for @ least a couple months. Thanks Mindy, I should have wrote this years ago! Love! read more

I was treated like I was stealing at this store for the first time in my life! Walked in to grab a few items after getting my nails done next door. Had a tote bag with me because I knew I would be stopping into Ulta and try to avoid using plastic bags when possible. I had my tote bag folded in my hand and while I was never greeted I was followed done every aisle. Finally asked by two employees at the same time if I needed a shopping bag or ANY HELP FINDING PRODUCTS THAT ID LIKE TO PURCHASE with a nasty nasty tone. Girl please I am a diamond member and shop at Ulta literally at least once a week. Because I had a tote bag I'm going to steal? Okay. Really rude and unnecessary. Won't be shopping at Ulta again unfortunately. You should've asked if I needed help finding products, a.k.a. doing your job before the nasty tone and seeing finding items that I would like to purchase as if I wasn't gonna purchase the items in my hand. read more

I did a really big return at this store and the cashier Nicolle Was super sweet about it! I felt so bad burdening her all the products I had to return but she was super chill and sweet and patient with me, GIVE HER A RAISE!!! Y'all better be paying her at least $20.00 an hour! She knows how to do her job she's going to go far in life, also she was gorgeous and had beautiful lashes! ;) read more

I absolutely love Ulta beauty! The staff are all super friendly and helpful without making you feel pressured into buying anything. If you are unsure of a product, they will gladly demo it on/for you. If you are still on the fence about purchasing it they offer you some pretty generous samples to take home and try out before making any final decisions Visited this location the other day, the staff were very friendly and helpful, something I'm not used to at most Ulta stores. They didn't seem to have a ton of business which is great for me, they had two large clearance sections (awesome!). Loved the prices.I love the variety of beauty products and the team associates are always willing to help with a great attitude; Easy check out and the lady who helped me was really nice! Customer service is incredible. Walked in just before close, and the staff were still the most friendly, helpful and enthusiastic people I have ever encountered at a beauty store. The manager took the time to check that I was doing ok even though she was trying to complete another task, and even gave me a kind of inside tip that the products I was looking at would go on sale soon. read more

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Love this Location , the employees are great,professional, attentive to your needs, they don't follow you around the store , but they are right there if needed. I wish a I knew every ones names, but it doesn't matter because they are all are professionals, and this go to all staff. The store is always clean, smells good , you are always greeted at the door. The makeup artist team are also great, they are also very knowledgeable. Today 07/16/2020 I went shopping again and I was extremely satisfied for the service I received from walking through your doors, to one of your makeup artist, (her name I remembered) , Her name is Jaylene. She was great, helpful, knowledgeable and gave me direct direction about the product I purchased, that was the wrong color. She took her time and took whatever it took the find the perfect match for me. I will be back again soon, I'm only a few blocks away! I almost forgot, I asked about getting my hair done with having a eczema, and 3 answered at the same time, that wasn't a problem. High 5 to your team. Keep up the good work! read more

This is my new favorite location because of the excellent customer service! I was looking for a specific perfume for Christmas gift (and of course was shopping last minute). I was calling all the local stores but none had them. When I called here, the manager Nicole was super quick and helpful, held it at the front and even brought some other products she thought I might like. Which of course I did!! And I got multiple people off my shopping list! So appreciate the kind, helpful attitude from all the staff, especially the manager! read more

I've been to this location a few times and I've never had any issues. All the associates are very kind. I needed help finding a specific product for my cousin. The store was very busy at the time due to the holiday around the corner. One of the workers there named Nicole took the time to help me out. I'm usually bad with names but I remembered her because she was extremely helpful and put my stress at ease. I will definitely continue coming to this Ulta. read more

I visited this location to get my girlfriend a gift for Christmas, I cannot express how helpful the staff was, Nicole, was the staff member who helped me out, usually I'm lost in a place like this however, her expertise and warmth created a delightful shopping experience. Truly made the season brighter and my shopping experience great. read more

This is my first time coming to this location and I was running in to grab something for work (I'm a stylist). I parked in a curbside pickup spot accidentally and was immediately accosted by an employee who told me if I wasn't getting a pickup order that I couldn't park there. That's fine, I moved. As I was walking up, I see a car parked in one of the spots, car empty. No one accosted that person and he was allowed to walk in and shop in peace. I have no problem following rules but if they only apply to some of us people won't return, mainly me. read more

Came in this morning to get the Tom ford neroli l fragrance that everyone is loving! It's sold out because of tik tok lol. They did not have it at that location or anywhere within an hour distance. I was a bit sad realizing that I couldn't give this gift today. But griselle immediately helped me look for other options. She actively listened to what I liked and gave recommendations. She gave me a ton of samples and gave me her time of day. We had fun chatting even though I didn't leave with anything. She's a superstar employee and totally deserves a shoutout! Thank you for making my morning! read more

Be Careful if you're black/brown I normally came in every year to get something for my family. So I came in yesterday I had my bookbag on and I noticed some of the associates were following me around the store. Which I paid no mind . But the two associates Jerita and Alan were great help!! But when I got home I noticed that one of the bottles were perfume not cologne. So I called the store and the manager Nicole Was Extremely Rude,Unprofessional,was cutting me off everytime I spoke!!! She Also Told me how busy she was and did I want her help or not?!! Came back to the phone yelling to the point my 11yr daughter was shocked and began to record this woman screaming and being totally unprofessiona!! To cut me off again as I was asking for her name.She told me her name was Nicole and that she could no longer help me because she was to busy for this!! Also spoke with a different associate who also Apologized to me and explained that the manager Nicole is new to this location and they overheard her disrespect and unprofessionalism and thats not ok!! read more

Maria at the Ulta clybourn salon always does an AMAZING job with my hair! I've been going to her for a little over 2years and I recommended her to everyone I come in contact with. She's funny, professional and so very talented! I have natural curly hair and she trims my ends beautifully every time. If I have questions about treatments or products to use while at home no matter how many times I ask her the same question she's always pleasant and very knowledgeable. If your looking for a new stylist or shopping around for one please go see Maria. You will not be disappointed! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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I got my hair done by Hannah at the salon and she completely destroyed my hair. I understand that not every hair cut/hair color can turn out well, but this was a disaster! I went back in to speak with the manager Pierce and without me even asking, he gave me my money back. He was very apologetic with how Hannah did my hair. I was in tears with how awful it was. Truly a terrible job. If you like your hair, DO NOT get services from Hannah. I had to get my hair fixed at a different salon and even the stylist there was shocked with how awful it was. I am very surprised she has a job. read more

Best thing about this Ulta: A nice big parking lot! ha! A rarity in the city though and it makes coming here so stress-free. I've been a few times now to get blowouts done by Danissa and she is awesome! Her personality is the cutest and I've been really happy with her work. I've done a blowout and curl style, also tried the steam infused blowout. It is so nice not having to worry about styling my hair for a couple days! That head massage while getting shampooed though! That's heavenly. Prices are good, plus you rack up those Ulta points getting services done in the salon. Love this Ulta, love Danissa and will keep coming back for blowouts! read more

Don't come to this location unless you look the part. Came in and asked to be assisted with a foundation color match. After the girl named Nathalina put foundation on 1/4 of my face, I kindly asked for makeup remover. She said there were none and I could simply grab tissues and use alcohol to wipe off my makeup. Um. Are you out of your mind? After giving her an "Are you serious?" look she went to get adequate makeup remover pads. But seriously? She couldn't have offered from the beginning to wait a second and then proceeded to get makeup remover instead of telling me I could use the alcohol on my sensitive skin? Then, my shade was not available. Typically at all the other locations, the employees will offer to order it online for me so I can have it shipped to my home. I asked her if she could do that, and her response was 1. She wasn't sure and 2. Sure, but **I** could order it myself. Are you not trained? Even when she asked another coworker, he even looked at her as to say "duh?!" Lastly, I returned to checkout a hairspray bottle by a prestige brand. The cashier then, named Stephanie clearly did look down on me. I didn't have a face full of makeup but my purchases were all high end. Clearly, people pick and choose who they are kind to at this location. This store is trash along with its staff. They follow you around. Are rude and lazy. Not coming back. So sad. I'll stick to giving my loyalty to the Michigan Avenue location where you can walk in looking like a glam queen or your every day casual and still get treated with respect. Customer service goes a long way. read more

I went in looking for spf. I got help from a very sweet lady she was very personable and showed me many different options. Glad I went in. I will be back! read more

I second the review where the cashier claimed that customers can't return without a phone number. Apparently, they haven't communicated that it's not neccessary to provide personal information to return an item to this branch. Such a pain to have to battle over your personal information just to purchase something. This is why it's just not worth it to shop at ulta. read more

This review is solely for their salon, although I've bought makeup from their main store and haven't had a single problem. You are going to get a great haircut here for a decent price. I've been to places where I paid $65 for a haircut and they were more interested in turning the chair around and getting a new client in than making sure you're satisfied with your service. I've had Tiffany for haircuts twice, and she is incredibly detail oriented and has an eye for what looks good. Marlene has done the best dynamic highlights I've ever had. The main thing I've liked about Ulta is that they are genuine. For example, I booked full highlights with Marlene, and she talked me through the differences and recommended that with my short hair, I would still have plenty of coverage with partials. She could have gotten more money since I was so oblivious, but instead she was honest with me. Ulta has the best stylists. read more

Yeah no. I went in for a haircut last month. I don't remember the stylist name, I just remember her profile says elite stylist so I booked with her. I asked for long layers and face framing bangs but seem distracted when I told her? Idk. Moving on to the haircut she showed me where she was gonna cut my hair, which was around my mid back. I thought that was going to be the final length but no, she kept cutting my hair and left me with hair short to my shoulders!!! I wish I said something back then rather than walking out pretending I liked it, most definitely wasn't worth the $87 smh. read more

Stopped in to buy a few items and upon check out I was asked for my phone number. I declined to give my phone number. I was told that if I didn't give my number out that I would be unable to return any of the items I purchased and paid for. Not sure why they won't stand by a sale unless you give your personal information up front. Since I had no desire to return anything I told her I would take my chances. This was enough to irritate me but the check out person refused to look at me for the rest of the exchange. (like I was a criminal or something) I had been polite when I declined. Anyway I am not going back because it is unnecessary for them to have my personal information in order for me to do business with them. There are many places to shop for the same items with similar or better prices. The store was empty so I would think they could be a bit more polite and welcoming. I should say I haven't shopped at an Ulta Beauty for about 10 years. Now I am seeing why I stopped in the first place. read more

Y'all, listen to me when I tell you that JESSENIA IS THE BEST HAIR STYLIST I'VE EVER HAD. I am a psycho when it comes to my hair so believe me when I tell you that you will never want to trust anyone else again. She listens to you (aka won't go Edward Scissorhands on your length), is extremely meticulous with detail and most of all, an absolute steal for the quality you will receive. This is all coming from someone who used to be a salon snob and only supported the hip indie spots that blasted metal and handed you a PBR while you wait (along with a heaping side of attitude, but I digress). So yes, it's a corporate retail space but no, this sure as hell ain't Supercuts. There's some serious talent up in here. BTW, she's a KILLER makeup artist, too, and this is coming from someone who is one as well. Just be sure to tip her well if you're gonna be all "I wanna look like Kim K". From all of us, thx. read more

Ulta Beauty - Before (only with about 1" more outgrowth) + after 2 sessions with Jessenia. Hail! - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

I always feel like I am the only guy in here. Do other guys ever go here? I buy two products here because no other store sells them. I've even joined the club because I get money saving coupons sent to me. Bonus!!! But somebody has been stealing them recently...watch out coupon theif I've got my eyes open!!! The staff is always friendly and typically does not hound me with the, "Can I Help You?" line! I hate that, especially in a place I feel like a fish out of water. I do hate when they move my products though. That drives me crazy. Why do you have to make my life any harder? The parking lot is big enough even with all of the Costco shoppers. read more

Ulta Beauty - Products. - Cosmetics & Beauty Supply Near Me - Chicago, Illinois

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This is my second time coming to this particular Location and again, my experience was not the best. I had 4 different employees ask me, if I'm finding everything okay. I understand that they are doing their job, but at the same time makes me feel uncomfortable because they're profiling. If I really needed assistance, I would find an employee- like I did. I honestly wouldn't go to this location again, due to the profiling that happened to me the second time at this location. Do better. read more

I had a great experience at ulta today! Everybody is super helpful always ask if I'm doing ok and if I need help finding anything! I always like going into beauty stores because it's the best way to try new things and see what's current! I hate not knowing the latest beauty trends! Check out is super easy and at this visit I bought some face masks, setting spray and a PTR Peter Thomas Ross cleanser! read more

This is just another Ulta and has the same things every other Ulta has, but boy was my experience at check out rough yesterday. First off, there was barely anyone on the floor to help so I was glad when my husband found someone to get me something from the back. She was super nice (I think she was the manager) and grabbed me a bottle of the dry shampoo I needed. I then waited in line for 15 minutes to pay for said dry shampoo. It was painful. One of the cashiers kept checking her smart watch between customers and even while they paid. I thought I got lucky when I got the other cashier, but she was soooo slow. The spray I bought had a $1 off coupon attached and when I gave it to her it was as though she had never seen a coupon before. She stared at it for a solid minute, unsure of what to do. Eventually I got my $1 off and moved on with my life, promising myself to never return to this location. read more

I'm very pleased with this ULTA. It's my favorite in the city. The selection has always been great, the associates helpful and I really like the little shopping district it's in. Lots of other great shopping close by. There is really no better "one-stop-shop" for all your beauty needs than ULTA. I really think the prices are competitive / fair as well. My favorite is when they run their 20% off your *entire* purchase coupons -that is when I totally go a little crazy and stock up because that is a fantastic deal! They run that promotion about twice a year, usually around Christmas time! I usually save about $20-$30 with this coupon! If they do happen to be out of something, I've used their website, as they always have shipping deals. I got free shipping and the merchandise arrived in about 3 days -pretty fast! What can I say, I'm a super fan, and have been for years! read more

They'll have what you need, but casual browsing not at all recommended. I've since switched my loyalty to Sephora for the better in-store and gift samples, return policies, and employee knowledgeability. See, unlike Sephora, Ulta -- and particularly this location -- breaks down the walls between 'sections' ('worlds' in Sephora jargon, e.g., hair/makeup/skin) to the extent that it makes shopping either difficult or uncomfortable. Sunscreen here isn't with the skincare because that would make too much sense. It's on the other side of the store, by the sheet masks and drugstore mascara. On a weekend, the visiting brand reps are pushing you. HARD. I am here for one thing: look at new skincare products, to 'research' if you will, and maybe try something new. But I can't try it, so I often don't make a purchase. So I challenge you to just TRY doing this, try to shop peacefully by yourself, without some Juice Beauty rep aggressively shouting "I AM THE SKIN GURU, ARE YOU SURE YOU DON'T NEED HELP? YOU LOOK LOST," on repeat, as you read the ingredients on a Dermalogica cleanser. I swear I am not lost. I am researching. Or, while you're looking at SKINCARE, and when you don't even wear makeup, a random associate whose own makeup looks kind of awful, asks whether you "want to try a fun lippie." I never. Never heard someone even say "lippie" beyond the internet. Never even entered the makeup section. I'm just over here examining snail products and you think I want to let you apply comedogenic things to my face? Do I look like a "fun lippie" person?! Three stars because cashiers keep things moving and for some reason seem to know more about my products than any associate in the skincare department/realm/locus/section. And while I don't care much about hair (or makeup obviously), the one hair-related Q&A with a salon employee here led me to my HG shampoo; she knew what she was doing. Basically, I spend more time fending off employees than I do actually looking at the products I might be willing to buy. Not worth my time. read more