Ulta used to be a great store for perfumes. I noticed the store slowly falling out with poor customer service and the quality of the products. I was disappointed the last time I visited this store. The employees new nothing about perfume or wrinkles cream. I wouldn't recommend this location at all read more

My Go To Ulta Beauty location. George and Lauren have gone out of the way to make sure that my experience is personal, unique and that my inquiries are not just addressed but explored with affordable alternatives. I appreciate their attention to detail. It also helps that it's full service with well-represented associates that are Black and Brown like me. 10/10 Highly recommend read more

Everyone was super nice except the tall white gay guy with eyeshadow on his eyes working on a Friday Night at 6pm. He completely ignored me when I asked for help and didn't even bother making sure I was Okay afterwords. read more

I continue to have the worse customer service experience every time I pick up my online order. It's always the same guy and I cannot help to think his actually the store manager with no people skills or customer service skills. Do not judge women by age or race..... The service continues to decline even team members they have behind the registers. I look like your typical mom it's the reason for judgement when I spending my money. Worse store read more

Horrible customer service! Curbside is never available for them to walk it out, I don't even know why curbside is an option when they can never bring it out to you and when you do go inside to pick it up they take forever to attend to you when there's like 10 employees on the floor read more

I understand everyone has bad days but it seems the workers are ALWAYS in a bad mood. Don't expect to ever get any help either unless you're being followed because they assume you're stealing. read more

This Ulta worker had no respect as I walked in didn't say welcome or nothing. I simply walked up to her to ask her a question but I guess cause I was a male she didn't care to take care of me much. So I asked if Ulta carried any barber tools and she said no and walked away. But when I asked the cashier if they did she said I could order em through in store or online. So the worker had no intentions on helping me. I got here as soon as they opened so they had no reason to not take care of me. Worst place to go for men stuff. I've never had any issues going to other ulta beauty. Lyshea was her name read more

I never post anything bad about anybody. But I guess it happens to everyone once in a lifetime. On March 21 2024 at about 8:10 I purchased a men's perfume Yves Saint Laurent mind you I always shop there for men's perfume since it's close to my house. I purchased the perfume went home opened it and come to realize it wasn't the perfume that was supposed to be in the box it was a Zara perfume for women. Like I said a one a million chance it can happen to anyone. Went back to the store and right away I was met with the manager JAMILA the manager to the store. She right away insinuated that I had swtiched it or possibly wanted to swindle the store or pull a fat one But no she took the liberty to say I had changed it and that a thorough investigation had to be done to which I agreed as long as I got my money back or a store credit. After 14 days of not getting a response I called back the store and to my surprise her decision was sorry there's nothing I can do for you have a great day but come shop again. Like that's gonna happen lol It's sucks because I lost $170 dollars and with a receipt in hand. People Watch out for her and everyone please if your buying a perfume for men or women please tell them to open it in the store for you because if it happened to me it will happen to someone else. read more

Ulta Beauty - Men's perfume but not the one that's supposed to be in the box - Hair Salons Near Me - Compton, California

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I come here often because it's in my job plaza! But! Every time I do I dread it. Always horrible customer service, employees rather socialize amongst each other or stocks the shelves rather than help customers. Why even recommend a product if you don't have it to sell it to me. I mean I'm glad they are stocking the shelves because they are never in stock on what I need. I'm so done coming here, I'll skip this being convenient for me & drive out of my way just to not have to deal with the crap ass service and I never get what I need anyways! This Ulta sucks! read more

Recently went to pick up an online order& realized it was the wrong store. The store leader offered to get my items, gave me options and did it all within 3 minutes. The service was a billion times better than what I receive at Bloomingdales/Nordstrom. Amazing! read more

I don't know who does the Hiring here, but they are doing a bad job in doing so. The workers (most of them) are not helpful. Probably just there to take advantage of employee discount. Hiring manager needs to make some changes read more

If the beautiful Caitlin was your brow go to guru. Follow her IG page you can find her under lussobrows she has branched out on her own and is now located in Lakewood for your eyebrow needs read more

Omg i love this ULTA! I was kinda scared to come because it was in Compton lol but the staff is so sweet, helpful & talkative. I came in to return my straightener without the box, 5 months late (ghetto, i know lol). the manager on still let me return it and i received store credit! Then I got my brows done by Caitlyn and she's the best :) I checked out with Chynna and she has the bubbliest personality & made me so happy. Will def be coming back here! read more

I use to really like this place but the energy is negative here. The only person who will greet you is security. Management is busy hawking around minorities and quick to ask if we need help finding something in a Condescending attitude. I have had spent so money with ULTA that it has turned in cash rewards so it's very upsetting to me to be treated this way. When I need help, crew is busy with long slow moving lines or busy talking amongst themselves. When I don't need help and I'm playing in makeup these women are stationed behind me watching what I do. Security at times too. I will be calling corporate tomorrow but for now I cannot say one positive thing about this location. read more

The service was good! i felt welcomed. I order online a lot from this store. Sometimes they don't have what i need but other than that I love this store. read more

I visit this store once a month to restock my make up necessities, but every time I visit, there is horrible customer service. The sale associates walk around hovering as if I'm going to steal; they don't ask if I need help, they just stare. Today, one of the girls at the register (don't know her name) but she had black hair, did not even greet me as she started ringing me up. I was astonished, but despite her hostility, I greeted her and said hello. She looked annoyed. I asked her a question about using my rewards and she quickly responded very rudely saying "No, you can't use that." This is the second occasion that she responds so rudely upon check-out. This setting no longer makes me feel comfortable. The store climate is hostile and unwelcoming. However, I do want to point out the only positive interaction I've had .. with one of the sale associates in the front who has blonde hair. She is usually at the register, and is the only one that smiles and greets customers in a sweet way. She may be the supervisor? read more

I have very bad customer service with store manager- Sylvia. She refused to release the order I paid online. When I showed up with valid photo ID and confirmation email just because the first name didn't match. When she can clearly see my picture and I have Asian name with foto. I paid the product and she walked away when I tried to explain her. I was trying to be polite and asked if she could help me to find the product I ordered and that I am willing to pay Again right there at the cashier. She told me to go down the isle and find it myself and that she Can't help me! This store manger is obviously under trained fir her title , doesn't have professional look as working at a beauty store and she acted without entusiasmo to help customer s and turned them down by walking away like we are bothering her too much. read more

Paid 35 for a deep condition and all she did was wash my daughters hair she did not leave in for 20min the flat iron looked as if I did it myself. So I think I got jipped Will I return for her Nope. Regardless it was a late appt if you are not going to do it right then don't do it at all. read more

Ulta Beauty - Ulta beauty‍ - Hair Salons Near Me - Compton, California

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This location has terrible customer service. The girls look like they're going to attack you as you walk in. They scream at you telling you WE ARE CLOSED even when it's 20 min to closing and your elderly mother is inside already. The "manager" rushed to the door as if she was going to tackle me as she continued screaming we are closed! I said I heard you, and said I'm here with her. Mind you, my mother had her item in her hand already and I was meeting her to pay. We went to the lone and the cashier was rude and rushing . She practically answered all the prompts on screen for card transactions. Worse experience ever! read more

Kelly was the person help us at the register I wanted to use my reward point but she was not listing so she run my items without adding my reward points. At the end she said if I want to use my reward she have to redo the transaction. If she just listen in the first place. This issue won't happen. read more

It's just too much for this store, The customer Service was horrible. First of all they were over staffed that I shouldn't have waited for almost 15 minutes to be serviced.There was 3 individuals behind the counter Doing absolutely nothing! But, what got me is the security guard stared me down as though I was going to steal from the store when my supplies were already paid for.Not a good greeting for a paying customer. The girl that was helping gave me the 3rd degree to pick up a package with the proper ID & the individual on the phone. She just had the ugliest customer service skills I have ever encountered. I'm just going to be Frank, I felt racially profiled from the store entire environment. You don't have to worry about me not my family stepping a foot back in that establishment until some proper training is administered. Everyone that worked on The Wednesday Evening shift in Compton on July 12th should be fired or receive more training. They were horrible for the Ultra Brand. Q read more

Poor assistance and I dislike how they treated me. I went to the salon and requested a hair cut and treatment. My hair turn out very dry

My first visit to this location and I must say this store is so much better than the ULTA at the Lakewood Mall. This store is clean and there is actually flirt staff that helps!! ULTA doesn't carry my line of face makeup, however they always have stock of my everyday essentials that I love so much )I posted a pic. The most impressive part was that in the back they have a full beauty service where they do hair, makeup and nails. The friendly cashier her name was Mariajose. Thank you for your service. I will be returning to this location for my future beauty needs :) read more

Ulta Beauty - My daily essentials - Hair Salons Near Me - Compton, California

The manager here is a total disaster - came into the store because the item I wanted was priced right. Went into the store to just get what I wanted and go on about my business. At the checkout the price was higher. So I explained hey I came into the store because of the price. So she goes on to tell me: they don't match their prices even online, it's a web online sale when it clearly didn't say that no where on the site. Strange as it is, I'm like what? The excuse of a manager was totally rude and tried to ignore me. In the end I went to Southgate got what I wanted with no issue, and a kind thank you for your business. I refuse to go back into this location as this is the only one - I've ever been in to with this kinda rude customer service behavior. Highly disappointed in Ulta's customer service in the black community.. read more

Ulta Beauty - Hair Salons Near Me - Compton, California

I find this location very well maintained but the GM Amanda I heard her call herself that with another customer. I donno what that is. Was at the register ringing me out. Her attitude was horrible. No friendly hi hello. I asked her questions and she was rude and annoyed. She didn't even offer me any of the promos. Like geez if I knew the promos I would have purchased more. Just very very bad attitude. However there was a salon employee a guy with long blonde hair. He was amazing. The salon employees are always so sweet. The security guard was very nice to. He was the only one who brought me a bag. He was kind. read more

I had my hair cut and colored at this location by Jesse. I could not be happier with the results. He took the time to help decide on the colors that would go best with my complexion, and the cut has added some much needed volume. I highly recommend. read more

The one & only gem that keeps me coming to this ULTA location: KIANA at the Benefit brow bar! She is so sweet and always very pleasant and professional during my appointments. I like that she takes her time and explains each step and how to use the Benefit products. I walk away with perfect natural looking brows after she waxes & fills them in for me. Unfortunately, besides the great experience at the Benefit bar this location lacks a lot of customer service. You're lucky if you find anyone besides the security guard on the floor. And if you have a question good luck with that, the sales people aren't seem to have an attitude when you approach them and are not knowledge on products. Note to ULTA Compton management: hire more bubbly & enthusiastic staff like Kiana read more

Ulta Beauty - Benefit improved their brow products. I'm a fan of Ka-brow! ...get your brows waxed by Kiana - Hair Salons Near Me - Compton, California

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First time at an Ulta store. The customer service was great! Three different employees politely asked if I needed help with anything as I sniffed around looking for a cologne. After several deep whiffs of the potent coffee bean aroma to distinguish between the previous scent, I found one I liked. Felt like I was in and out within 15 minutes. read more

Ulta Beauty - Hair Salons Near Me - Compton, California

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Never again will I come back to this store!! Today I went with my daughter to buy makeup with her ulta gift cards that she got for her birthday, when one of the employees walk to my daughter and told her that why was she putting things in her pocket and my daughter told her that she wasn't that it was her phone and she said I just saw you and my daughter told her ok then let's roll back the cameras and tell me exactly when I put stuff in my pocket and the employee told her I just saw in the camera right now,. Which that was not true because that employee was following us since we walked in the store, she followed us to every isle we went to then she went to tell some other employee and that employee came and told my daughter that if she kept putting things in her pocket she was going to ask us to leave! Then I told her I want to talk to the manager and she she proceeded to tell me that everyone there was the manager and I told her that I didn't appreciate the employee accusing us of stealing when we weren't and that she was just following us around and that she had my daughter on camera and that I wanted to see that. She just said she was sorry and that she was going to tell the employee to go to another area. But I think that was not enough that was embarrassing and that employee didn't even apologize to my daughter and me.It's sad to see that her being of dark skin color she was stereo typing us. I didn't get her name but she's an African American woman and has short dreads and she's always following people around the store, Ulta shouldn't have her working there when she's accusing customers of stealing with no actual facts!!! Never again will I shop at Ulta!!! Update: the employees name is Chynna read more

Has everything you need, and more staff always available for your assistance! So yes for ultra!! I love the one in Compton, so kind and Attentive. read more

This is by far the worst store I have ever visited, I stopped by late an hour before closing to buy a few items , my relative grabbed some nails off of a rack that showed the items were listed for 2.99 - when we arrived to the front to get the items the cashier asked for a price check. Completely fine we were confident in what we saw in the back. However after five minutes of my relative going back in forth with what we found out was the manager of that store ( completely baffling considering the level of professional she was displaying). The manager Shelby - was completely and utterly unprofessional, rude and flat out disgusting in her approach to this matter. Shelby not only explained to us that she did not have the authority to honor a 10 dollar price difference but also went out of her way to ENFORCE to both of us about how customer service has no sort of power over the way she runs the store. During my conversation with a customer service agent , she walked away three times , completely disregarding the phone call conversation. It was very evident in that moment that Shelby did not have the proper skill set nor experience to handle small scale situations such as the one that we experience in her store. She began shaking and explains to me and my relative that we were essentially not understanding the way pricing was set up even though the items were all located under one pricing. Even after the customer service agent at ULTA very clearly explained to her that she does in fact have authority over this simple price change , she was flat out refusing while also belittling me and my relatives comprehension skills. This is not the standard that I believe ULTA upholds for it's employees and even more so for it's managers . Please look into this matter further as I will be following up with corporate regarding this event. read more

This is the worst Ulta there is do no shop here everyone is so rude tried getting the water primer from smash box since it was on sale asked one of the girls their and she left my friend and I there never came back until we asked her the second time she said someone was looking for the item then another 10 minutes passed by no one came so we asked another girl and she said very rude to us that she was looking for it another customer said wow I also had a question but the way she answered was not the rite way of saying anything so when we were about to check my friend asked to speak with the manager told the manager the problem and the manager apologized while the lady working there who was very rude Janet did a smirk face and apologized very sarcastically Avoid going here everyone is so rude and lazy read more

I have the rewards program and constantly receive emails offering coupons, but it seems the majority of time I go in the store to shop and try to use my coupons I'm told the coupons don't apply to what I'm purchasing.... really???? I went in today with a coupon that was emailed to me from Ulta and again, it didn't apply to what I purchased, it only applied to items on the right side of the store....... What???? Who does that, makes no sense. I'm will limit my visits to Ulta in the future. I will drive a little way to shop at Sephora. I'm tired of never being able to utilize my coupons. read more

It's ridiculous this Ulta's store location is still open they have the worst customer service ever. To start off with the employee named Crystal, she was not helpful at all and seems uninterested in her job with the attitude she showed us. When it came to checkout, Crystal, also forgot to tell me about the gift that came with purchasing an iT product and acted slow when I told her about it. As soon as you walk into this store you get almost every employee staring you down like your stealing, that feels uncomfortable and unprofessional when I'm a paying customer trying to enjoy my time finding what I want to purchase. Ulta overall good product still much love but this location is a fat No to anyone who even looks it up. Hope something gets changed soon. Thank you to the last two employees that helped me with the gift and help me choose a bronzer, she had a braid in! read more

No longer shopping at this location. This location is most convenient, but I will gladly travel the extra miles to shop at another. The manager SYLVIA is rude and unprofessional. I was taken back by her lack of makeup and the verbiage she utilized as a "manager." It is clear customer service isn't the priority to her. This is further demonstrated by the employees. read more

The staff was extremely helpful. I have been to this ultra beauty twice now and I was fortunate to get help from this very nice lady named Lijah. I would definitely recommend this ultra. There is staff members always asking if you need help which makes the shopping experience easier. They have good deals and the store itself is very organized . read more

Lexy was great helping me find curl stuff for my daughters hair love this Ulta she has great customer service

Only come here because it's convenient on my lunch break. I like that they sell Mac at this location but the customer service here sucks! Literally have to look and ask for help no one offers to assist. This store seems to always be out of stock on stuff for some reason. ‍ I guess I'll only be coming back when it's urgent. read more

I would have never imagined that I would have gotten a microdermabrasion outside of a Day spa. My wife scheduled me for one on Father's Day 2017. We had a pretty long day, running from place to place enjoying each other's company! I arrived around 5pm and Liz was my esthetician. She brought me into a small facial area neatly set in the rear of the store. Sat me down in a comfy chair, turn on a back message, covered me with a white cover and started my treatment. The whole process was about an hour. I fell asleep, and snored and enjoyed every second of the process. After waking I felt so revitalize and alert. My face was vibrant and bright! I couldn't stop looking in the mirror. Liz was amazing and I will be returning! read more

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First time at the Ulta Salon. Jessie did a fabulous job on my hair. Highly recommend!