I went into Ulta Beauty twice in one single day, and both times I couldn't get any assistance. I walked the hair product aisles needing help, just circling and hoping someone would notice--no one did. I spent over fifteen minutes in the store and still no one came over. I even left, walked around the mall for about forty-five minutes, then went back in thinking maybe the timing would be better. Still no assistance. I understand places get busy and staffing can be tight, but sometimes you just want to feel seen as a customer--especially when you're ready to spend your money and in real need of advice. read more

We came in for a brow wax at benefit inside of Ulta and it did not go well. Management comped us for it. Which was great. We have had many eyebrow waxing at benefit in Sephora. And never have had a problem. Management also helped us find an eyebrow pencil that would help cover up the mistake until it grew out. We paid for it, and then left and realized the color was completely off. So we stopped by another Ulta in Marina del Rey to return the product and look for another option. The girl who helped us in Marina del Rey was very helpful. She was very friendly and helped us come up with two different products that basically made the brow look normal. But the cost ended up being about $60 so we ask them if they could give us a discount or comp it because of what happened. They told us that we should go back to the other store and ask them to do the comp , noting that if the problem had happened in their store, they definitely would've covered it. So the next day we drove back to this Ulta and they refused to comp the products. We ended up paying for them because it was necessary to cover up the mistake. And what Ulta said was that we could return them after we're done with them which we will do. It just seems wrong to me that we would have to pay almost twice as much for products to fix the problem that we would have paid for the service itself. We will be returning the products. And will not be returning to Ulta. read more

It's Ulta and a pretty big size, so they'll likely have everything you need. It's fairly organized as well. The employees here are not helpful though. They stand around chatting with each other and talking trash about other customers. It's best to do a pick up order here. read more

Dont go here. I am force to come here for items I desperately need because I work on tv as a makeup artist and sometimes they only have what I need here. First of all nobody wants to help you, nobody knows their brands. I been several time looking for a specific product they say they don't have it when the website says they have it and I have proven to them they have it because I have to find it myself. One time this girl was arguing with me the didn't have a eyeshadow palette, I showed her the website that said they had them. She kept saying they didn't so I started looking for it and I found it, she just rolled her eyes, she was with another employee and the other lady said we are very busy ma'am. Busy? They were talking the entire time, not willing to help me. I get it retail is not for everyone but I wonder how many customers they turn around because they are not willing to help. read more

I shouldve reed reviews and listen but i had gotten my hair done here once a long time and it cane out nice but one thing i found incredibly wild is how i lieft this salon hating my hair and feeling worse than before i came in , I went in know my hair color wasn't achievable but. This is neither highlight ñs nor balayage more like cole splattered. 4 1/2 hrs and this i seriously try to look at the positive was offered to come back and fix it for free but evn if she out more lighter color on too of the"highlight" "balayage " it isnt it is still splatter i just can't believe i spent 200 and now i look like this seriously woke up crying read more

Ulta Beauty - The highlights / balayage in question - Cosmetics & Beauty Supply Near Me - Culver City, California

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The cashier named Belen that works at Ulta at Westfield mall on Wednesdays at 3pm, is the rudest cashier I have ever met. I've never been treated in such an unprofessional manner. Please check her. read more

5 for ulta salon. Jose is a queen!!!!!! He's a magician and comedian who will bless you with his powers. Book an appt with him now and you will not regret it. read more

Ulta Beauty - After - Cosmetics & Beauty Supply Near Me - Culver City, California

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Woah!! Look at the reviews! I'm surprised this store is still open!!!?? I wish I would of read the reviews before coming.. On 4/12/25 @ 2:39pm I was inline ready to pay I didn't know that I had to show the barcode in order for me to get my 20% discount for my birthday since she looked me up with my number and my name and last name. I notice she started to get irritated because I was having issues with the app she was very rude and not helpful in any way!! PRISCILLA if you hate your job that bad QUIT girl!!! Horrible customer service!!!! The main problem is the store manager who is not doing anything about it. Look at all the review under me! Sephora might be a bit more pricy but their customer service is way better!! read more

Ulta Beauty - Never AGAIN!!! - Cosmetics & Beauty Supply Near Me - Culver City, California

This stores is on the 2nd floor with floor size windows so if you go during the time the sun hits directly in the store, you will not be able to see. It somewhat blind me why i was trying to shop/test a few products. I saw the windows had a shade blind i went over to bring it down enough to be able to continue to test the product i was interested in. Then i hear someone yelling "NO THEY NEED TO BE UP" i responded I cant see the makeup. I realized she was a staff member probably a manager or something, her name is Evelyn Muro. By the time she came asking me if i needed help, i was done and upset by voice tone. I bit my tongue not to say anything! But if shes a manager or supervisor she needs better training on how to speak to customers!! I will never spend another dollar there. Sephora here i come 100%! read more

Had a really great experience at check out with Desiree, Very polite, had a great attitude, great customer service.

I had such an amazing experience with Elena. I went in on Sunday and she acknowledged me while I was looking around trying to find a certain product. She did not leave my side until she found the product I was looking for. She is very respectful, patient and very knowledgeable on the products. read more

I don't recommend this location for anything that requires more than basic skills or anything that can't easily be undone. The stylist I had (Pierre) was not very knowledgeable or skilled despite what was indicated on his Bio on the Ulta site; which is why I booked with him. It felt like he just graduated from school. Constantly asked his coworkers for advice on things (how to use the flat iron, how long to leave me under the dryer) Additionally, something about the products he used on my hair has my hair being "sticky" and my style was flat less than 1 hour after leaving his chair. I did tip him for his effort (he did try) but I did not feel comfortable in his chair and will not be going back. read more

I really needed concealer that actually, well concealed. Yessenia was amazing! She was so patient in trying different colors and brands until we found the one! Thank you so much! read more

Do not make the same mistake I did and get your hair done by Pierre J he brags about all his hair experience and my color services was so bad looked like a student did the work I went back to my regular hair dresser and she told me his work was so bad why did I pay my hair was left fried and the color was 3 different colors with random highlights in the front and the whole back left black I dont usually complain but I left there u happy and he got upset cause I was not happy then as im standing waiting for my receipt he started talking about me to his next client. He had me with a head of bleach for 45 mins while he had another client and charged me for a blow out and had a Salesfloor rep come and blow dry my hair with no round brush no product super disappointed ive gone to ulta salon for 10 years and never had such a horrible experience please think twice before going to him his so confidence he knows what his doing and has years of experience but his work says the opposite and he talks about his clients to other clients how sad. read more

Ulta Beauty - This was how my hair came out - Cosmetics & Beauty Supply Near Me - Culver City, California

Everyone in the store hates their job and has a terrible attitude whether you need help or whether you have questions you might as well go to target for the same items just down the way read more

Everyone needs to go ask for Bri. She was so nice and when i tell u she color matched my concealer PERFECTLY it was amazing. She was so patient and kind I kept going back to Ulta just for her. She really made the experience effortlessly perfect. read more

As someone who usually accompanies my wife to her appointments at Ulta, I've come to somewhat know the environment well. My wife sees Elizabeth, and she's consistently professional, attentive, and makes sure her clients leave happy, that's why we keep coming back. However, I feel compelled to speak up about one of the male cosmetologists who works there. I don't know his name, hes tall, kinda balding , but I've watched enough to notice a troubling pattern. Time and time again, his clients leave looking visibly disappointed or underwhelmed with their results. It's honestly hard to ignore when you're sitting there regularly, and that seems to be the case more often than not. Especially about two maybe three weeks ago, He was coming off very combative like he's not open to feedback or collaboration, and thinks he knows everything. Yet ironically, I've seen him on at least a couple of occasions asking the other stylists, for advice on how to fix or improve his work. That alone should be humbling, but unfortunately, his attitude doesn't reflect that. All in all, it's disappointing to witness, especially in a place that usually maintains a positive and professional vibe. I hope management takes a closer look at this because it's clearly affecting the overall client experience. and if you can see that it's affecting the clients experience you can clearly see it's affecting the worker environment as well read more

Absolutely horrible costumer service. Every single time I shopped at this location, there have been at least 2 workers at a time watching me like a hawk, making sure I'm not shoplifting. On one occasion, I went there with a foundation that I needed to exchange so right when I walked in, I asked the cashier if it was alright if I carried the product with me around the store and she said it was fine. About 2 minutes later 3 employees and security were following me around the store. This was just truly unprofessional and made me feel horrible. This is also a thing that only has happened to me at this location. At any of the others the customer service is great and they don't make me feel like a criminal so this location is truly a just disappointment. read more

I would have given a ZERO if I could!!!! WI went in to get my birthday gift and I couldn't have been treated any worse!!!! Ugly personality and the attitude just by asking the two cashiers how to pull up the barcode on my app to get the item. The fist cashier was an older African American lady that looked like she hated her job and didn't want to be there, calls me over and when I told her what I need(free birthday gift) she tells me to pull up the app oh email, I showed her the app and said can u help me find it, she said uh no in that case pull up the email. I said ok (confused cuz I had the app ready) then I told her give me a sec to pull it up she tells me to go back in the line so she could help the next person, but aren't you helping me?! I'm still a customer in front of you! Call back up in that case, so I move cuz I'm already annoyed by her (by the way she took over 10-15 with the girl next in line. I wasn't even 2min and she wanted to get rid of me. Then I get this young Hispanic girl with even more attitude, she tells me ok well we pretty much have everything but the shampoo... I said ok that's fine I wanted the perfume. She barely turns her head back and says oh no we are out of that too..... like seriously?!? At that point I had put my phone away didn't have the give away in front of me and didn't know what else besides a mask for pores so I asked her do u have something to look at so I can pick? She just pointed at something far in line that I can't see cuz A. They are small gifts and B people are in line blocking it.... So I said ok can I just get the mask for pores, and she looked at me like I was stupid, oh speaking a different language and she said a mask???? Yeah the one for the pores I know that was in the list and she was just staring at me I don't know why it was awkward and frustrating so at this point I don't care and I told her just bring me whatever u have, she kept staring at me and I said bring the first thing you see and handed to me not hard.... She brought 4 items and I grabbed the mask and said this is the mask for pores that you have been giving away all month just so u know. She just did her think in the computer and said u want a bag. Most unprofessional experience that I have gotten in a while. I don't understand why both of them had such a big attitude when it's something that is given to you because of your birthday, imagine if I have actually gone in on my birthday that would've ruined my whole day these two need to be looked at and checked or written up because that is so unprofessional and if they do not want to work, then they need to quit or find other job that they actually can provide better service read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Culver City, California

I usually don't make review comments, I called in the morning earlier today and I asked for the birthday in stock items. The lady who answered the phone was really rude, it seems like she didn't want to talk and answered my questions rudely. I asked her if they had this guava mist for hair and body and she answered "no we don't have it" with a tone then I asked what did they have for the birthday freebies and she scoffed and start telling me what they had, I heard her out when she told me all the products they had (Which btw she was saying everything with a tone), I only heard 3 items and I simply said "aww you only have 3 items?" And then she said "didn't you hear me? I literally just told you 6 items!" Then I told her "I don't think you want to talk at the moment may I talk to someone else" another lady picked up the phone (she was very nice) and she told me the opposite that they did have the item that I asking for. I went to the store picked up my item. I then called the store again I talked to the manager I told them the time I called. Then I got her name, her name is bellina. I putting one star not on the rest of the employees, just her and this incident. read more

Bad customer service. Needed assistance with make-up, but no one approached me and offered help. I couldn't find anyone. Finally, when I was ready to leave someone did ask if I needed assistance but I don't think she knew much about matching colors. I left went to Sephora and was more than happy with their customer service and bought everything I needed. They were very friendly & helpful. They didn't make me feel like I was bothering them. Will never shop at Ulta. read more

Jose did my hair and it came out absolutely amazing. The blow out he gave me lasted all night long . I got soooo many compliments on my hair ! read more

Customer service is so bad check the reviews before you go to this location!!! I came from Texas where all the employees are usually so nice but this location I ask for help and all they do is follow me instead of helping me even when I even asked they just said I cannot like what mind you the store was empty too employees just hate they jobs and I immediately went into Sephora read more

NOPE! NEVER AGAIN! I shop here out of pure convenience but this time I couldn't deal. There are never any employees on the floor to assist customers. They moved or discontinued items so today I especially needed help. As I'm walking around in circles the line is getting longer and longer so I put my unpurchased items down and left. read more

Ulta Beauty - Fox Hills Mall Ulta Beauty - Cosmetics & Beauty Supply Near Me - Culver City, California

On 5/1 I came here with my boyfriend at around 6:45 pm. As I was done shopping I headed to the register to pay. He then decided to go to the cologne section to wait for me. When he was there an employee approached him asking him if he needed help which he proceeded asking questions on the colognes. As soon as he asked his questions, the employee would not leave and started staring at him making him uncomfortable. She then asked another employee over and said something to them about him.. being absolutely obvious. Who knows what they told each other but they then immediately said something on the pager to the employee that was ringing me up. We then have three employees staring at him and they were saying stuff right in front of us. The girl ringing me up was huffing and puffing, shaking her head.. why? He eventually had to speak up for himself and ask if they needed something because they would not stop. Super unprofessional and disrespectful. I hope you guys werent assuming he was doing something he wasnt because one of the employees participating helped me out with some products. I was also literally paying. I HOPE you guys were not assuming he was doing anything because of the way his sweater was. He's an amputee and tucks in his sweater that way so I really HOPE you guys were not assuming otherwise. Unbelievable. To this Ulta, please talk to your employees on how to not making assumptions and how to not gossip in FRONT of customers faces. This was so unfortunate and an uncomfortable situation. I didnt catch their names but I know one girl had black hair with a claw clip and had on a gray sweater and the girl that rang me up had all black. I cant remember what the other girl had on. read more

What trash 3rd rate service. I'm standing by the perfumes for a good while and finally flag down a rep. Does she stop to acknowledge me or even respond with "I'll be right with you"? Nope. Just walked by. Living her best life. Screw this place. I'll buy what I need somewhere else. Adios. read more

I was doing some shopping in this ultra and there was a rude customer ahead of me. Bambi was at the register and she every thing to make this unruly customer happy. Everything but give her the items for free. The client associates are very helpful. I needed a price check and it was done without a hassle. David is amazing. His makeup is amazing. I was looking for a hard to locate hair product. This location has one waiting for me. Be sure to give your phone number and collect your points. I like that I can shop online and pickup my merchandise in store. My online purchase is ready in about two hours of my purchase. read more

I always go to this location & everyone is super friendly. This time around my partner & I went grabbed a couple of things & headed to the line, the cashier was a older lady, dark complexion, did even acknowledge us, never was greeted was told to give her the bag, scan & tossed all my items in a bag, & tossed it to us she has a rude attitude & was very angry towards us rolling her eyes when I said I had a coupon & tapping the counter for us to hurry up. She made my partner & myself very uncomfortable in coming to this location. Honestly don't think I would come here again. Company needs to re-trains in customer service skills. read more

Ladies are always so helpful and patient. Very clean facility. I always prefer coming here for makeup

We came here during our recent trip to LA and I have to give them 5 stars because the associate really gave us that personalized service! We needed some foundation and she led us to an old but good brand that I fell in love with a long time ago! It was hypoallergenic and in the beat cutest packaging ! I really appreciated her going out of her way to make sure we got the best product and she even recommended we come back! They were so many other products I wanted to check out but I will be back soon very soon! Store is super clean and very nice layout ! Lots of goodies read more

I booked an appointment for a blow out and haircut for my daughter. When we arrived, the stylist Juliette B. asked us if we had an appointment and when I told her yes and the time she walked to the back, motioned for the other African American stylist to come to the back with her and told that stylist she couldn't do my daughter's hair. Juliette didn't have the decency to tell me that to my face. Instead she sent the African American stylist to tell me. I complained to the manager but I know it won't do any good hence why I am making this review. My daughter's hair has been wash blow dryer and flat ironed at multiple ULTA Beauty's in LA with no issue. I am appalled. This review was removed because I used the stylist's last name but I have written it again and will continue to write it until the situation is rectified. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Culver City, California

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These reviews on here are pretty honest! I experienced the worst service from a LABURNA. Who said she was the manager when I asked for one after being told she could not do an even exchange on an item that I purchased on sale. I didn't want to return it just exchange the color and she said I had to pay the difference. Since when don't you do even exchanges? Not only did she have an Attitude but was speaking to me in such a condescending way. I ended up returning the item. And heading downstairs to SEPHORA! I REFUSE TO GIVE MY HARD EARNED MONEY TO a place that lacks customer service. Is extremely dirty, messy and never has anyone to assist you anyways. People don't waste your time and energy here! Go to SEPHORA downstairs! Do better Ulta. You really are just hiring anyone from the streets and it shows! Lack of unprofessionalism to the max! read more

Ulta Beauty - Beware of this lady! Rude and unprofessional... - Cosmetics & Beauty Supply Near Me - Culver City, California

If I could give this business and location a 0 I would. My wife got a perfume form a co worker for Christmas. Unfortunately she did not give her a receipt or gift receipt. We tried to exchange it not even get money back. A "manager" forgot her name said they would exchange it but would give her the lowest price? We asked how much. She laughed and said $3. We were shocked $3 for a perfume they sold for $140. How's that possible? She said that's the company policy. So we are stuck with a perfume she doesn't really like. But what a slap in the face to offer $3 for that. Shame on you ulta read more

Tried to get my pick up order before closing and they were closed already. Horrible service every time I go.

Obviously there's a lot of bad reviews for this store so the company obviously doesn't care to improve the quality of their company or customer service but I have to still leave this review because I've never felt so uncomfortable at a store before. I went in browsing around, looking at makeup and skincare products and a worker asks me if everything is okay, I say yes. Another worker asks me if everything is okay and if I need anything, I say yes I'm okay. The same worker (she has green hair and she may be a manager or supervisor if I'm not mistaken) asks me again if everything is okay literally a few minutes after she just asked me. Obviously I know that when your workers keep doing that, you think someone is stealing. In addition to that, in between her asking me, she keeps checking over in the area that I'm in, coming back again pretending to restock things. I felt so uncomfortable and borderline harassed because I know what she's trying to do and I definitely feel racially profiled against because I did not see her harassing other customers like that. Fast forward and I'm waiting at the register and another worker is helping me find a gloss that I want to purchase. I hear the worker with the green hair loudly speak to another worker right in front of me that she caught someone stealing and that she went to go check on her (saying the same things she was saying to me). Unprofessional to even have a loud conversation like that in front of other customers. Good that she caught someone stealing but at the expense of racially profiling other customers, harassing them, and making other customers feel uncomfortable. Horrible business. Horrible customer service. read more

5 stars for the salon, shout out Jose for an incredible hair touch up appointment. he truly is gifted and talented in his craft and i am so grateful. also Bailey who blew my hair out beautifully. as for the rest of the store, it was awesome when it came to cleanliness and organization. it's not a 5 because during my hair appointment while my hair was processing, i was shopping and asked Elizabeth (a manager) if she could place items in my shopping bag on hold up at the front. when i came back to purchase, the items had all been dumped into the go backs basket which was so upsetting that my hold was not properly secured. so i had to find my items from the basket... i shopped around a bit more and when it was time to purchase, the cashier called up a manager to ring me up and her name was Aura. the cashier explained to her "she needs a manager to check her out, she is an employee" to which she responded carelessly in a rude condescending tone "REALLY?" looking at me up and down in judgemental disbelief, as if i wasn't standing right in front of them and couldn't hear everything they were saying. just because i came to get my hair done without my makeup done and in pajama pants doesn't mean i don't deserve courtesy, kindness and most of all, RESPECT regardless of my appearance. she didn't even glance at my ID when i held it up for her to verify my identity as policy states which i felt was dismissive and rude. i would NEVER treat a guest this way. so unprofessional and i don't ever care to come back to shop at this unwelcoming location. i left feeling so uncomfortable. read more

Of all the Ulta's, this is the only one that has bad associates and managers. They are quick to judge, no matter what the situation may actually be. Even after making a purchase, both a manager and associate (on separate occasions) refused to give me access to the bathroom. Even though I was wearing makeup and holding a receipt, both saw nothing but the taxi driver shirt I was wearing. Yet, almost all of the makeup I get is from Ulta. I never have this problem with any other Ulta. Will not come back to this one. Maybe these so-called associates don't realize: bad service leads to no sales and no job. read more

Eileen does NOT know how to cut hair! I went in to get a shoulder length haircut, all one length. I even showed her a picture of the haircut I wanted. By the time she finished cutting my hair, it was totally lopsided and way shorter than I asked for! The worst part is, I had to point out that one side was about an inch or so longer than the other! How can she call herself a stylist and not notice! I asked for a different stylist to continue cutting my hair to straighten the mess she created because I no longer trusted her hair cutting abilities. An hour and a half later for what should have been a simple haircut, I ended up with chin length hair! I am so upset and will never return to this location again. Wish there was an option to rate her at zero stars! read more

Ulta Beauty - This is the haircut I was given. - Cosmetics & Beauty Supply Near Me - Culver City, California

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Customer service has really went down hill here at this store. Seems like associates are more concerned about theft than helping people. The lady in perfumes tried her best to show me where to find things but she had no clue. She was busy guarding the perfumes. I walked around about for 5 minutes trying to find someone to help but no luck. I had to hunt them down. Even then some associates were talking together and looked bothered when I said excuse me. I even asked another associate and he told me he was not on the clock yet so I just said sorry about that. But he still helped. Idk the girls working weren't helpful and just tried to avoid you. read more

This location is extremely unprofessional and rude to its customers. I placed an order to pick up from this location and went to pick up on August 6th. The lady who helped me handed me and order, and checked my ID (she did not actually look at it) and dismissed me when it came to scan the barcode order and said she would do it later. Turns out the order was completely wrong and someone else's. This wasted my time, money, and someone else's as well! Then my friend and I called and spoke with an employee, Belen, and was making very rude remarks who was and did not assist in this at all. It is not the customer's fault as I provided the barcode and was dismissed. I do not want to shop here ever again and if Ulta is not supportive I will let my community know to NOT support either. read more