I usually shop Ulta online because some past in store experiences have felt a little snobby or unwelcoming. But I needed something the same day, so I went in - and I'm really glad I did. Leslie was amazing from the moment I walked in. She helped me find exactly what I needed, stayed attentive without being pushy, and even walked me up to the register to check out. She also helped me save 20% with their credit card. She was so kind and genuine, and made the whole experience feel easy and comfortable. Definitely one of the best customer service experiences I've had at Ulta. read more

This Ulta location is literally the worst, I only have to come here for convenience because it's the closest in my area but the customer service while ur shopping is awful and they don't even greet you, I needed help with some products and there was nobody on the sales floor to ask for help read more

$66 root touch up the best!! Ask for Abigail C. She's wonderful and really kept the black off my face and ears. It's so hard to do black hair dye without getting it everywhere. 5 star service! Loved my blow put too! Service: Full Root Touch-up read more

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Julian gave me great customer service! I didn't catch the young Asian lady's name who started to ring me up, but she was nice, too. I only had 3 items to purchase since the item I really came for was out of stock. The lady was nice enough to check for me, and she brought alternatives in case I wanted one of those instead. Most employees just say, "Oh we're out," or "Whatever we have out there is all we have, sorry." I appreciate that she actually went to make sure they were really out, and even more impressed that she took the time to show me similar items. As I was about to check out, I asked about the white zip-up makeup case behind the counter. I had been peeping it while waiting in line. How do I get that? Lol I was told that it was a one day promotion and that you could get it free with a $35 Neutrogena purchase. I had her hold my items and quickly ran back to get stuff I would use just so I could get the bag. I am a sucker, especially for things that have my favorite color on it. It also came with a white terry headband and a matching pair of those cuff thingies so water won't dribble down your wrists and arms while you wash your face. I still think they're kind of lame, but I guess they serve their purpose (I already tried them, lol). I went in to replenish my skincare products, but I'm keeping those a secret! I can't reveal my magic products, lol!! Here's a hint: you really DO NOT have to spend a lot of money on a great skincare line! The store was pretty busy, but they were quick to check people out, which I know we all can appreciate. Some of the makeup displays needed to be cleaned and filled. Also, the aisles are pretty narrow to walk through. Thank you to the staff here at Ulta in MoVal for going above and beyond. If I'm in the area and in need of more items, I'll be stopping in again! read more

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Came here to grab some skin care goodies and there are some pros and cons. I typically come here to shop for new skin care or makeup products. However, my visit this time wasn't as good as before. Pro: 1.friendly staff at the front . always greeted customers when they entered the store 2.variety of skin care products to choose from 3. overall ambiance was good 4. plenty of samples for you to try Cons: 1.not everything is stocked or organized 2.I found a few items that were already opened or liquids that leaked out and no staff member came to clean it up 3. used mascara brushes and cotton pads weren't discarded in the trash dispenser. 4. Staff in the back were chatting and on their phones read more

Ulta Beauty - Hair Salons Near Me - Moreno Valley, California

ulta beauty? more like ULTA UGLY! i have had several negative experiences at this location. staff always ignores you when you walk in, they never ask you if you need help, and their faces always have RBF/stank face. they look like they don't want to be there or help anyone that comes in through those doors. they look at you like you're not supposed to be there. i tried giving these incompetent staff the benefit of the doubt. maybe it was just the evening shift that's in a bad mood. maybe it's just a hard day, maybe it's only the morning that acts like this...nope. it's every shift that comes in with RBF and an unwillingness to help. and regardless of the day you're having, an employee is always to remain professional. guess not these ones. my friend and i went inside on 4/13/26 around lunch time. not one person greeted us, and when we made eye contact with an associate by the mac area, she looked at us up and down with a stank face. same thing for the girl at the register. she greeted us with an RBF and walked away from my friend and i before i could get any words out. she didn't smile ONCE! as a PLATINUM member at Ulta, i feel upset. these girls need an attitude check lmfao. i've never walked into a worse ulta. attitudes are UGLY! read more

Breanna W- I followed her from her previous salon. My hair has never looked/felt better. She is professional and listens to you about what you want. She has never cut my hair to short. I value her opinion about cut and color. I have blonde hair and finally found someone who listens to me about what I want! read more

Ulta Beauty - Hair cut/color - Hair Salons Near Me - Moreno Valley, California

i love Ulta . the girls are so helpful and attentive , recommend products in my price range without judgement and made sure i was getting points towards my purchase read more

Ulta Beauty - mini prestige perfume - Hair Salons Near Me - Moreno Valley, California

BREANNA WEIKEL, "Elite Stylist" is the absolute worst! She gave me an "all over hair color" and left me with patches on the back side. My roots don't match the rest of the hair and to top it all off, she's EXPENSIVE! I should be charging her for what she said she couldn't provide. Hair stylists need to start saying no to customers if they know for a fact that they can't get the job done right. Now let's say, they tried and it looks like once finished, let them know instead of charging them an arm and a leg and wishing them a good rest of their day. SHAME SHAME Now, I have been there a couple of times with Heather and I've never had a complaint. Her cuts are good and her all over hair color is good. Haven't tried anything else. Shame I don't even want to go back. read more

I don't get the low stars. This location was wonderful. I was greeted right away when I walked in and they even made conversation with me. I knew exactly what I wanted and another associate retrieved my item with a smile and double checked...and didn't act like I was a burden even though they were doing something. (Which has happened to me before at a different store). The cashier was so sweet! I love this location and will come back! read more

I had an appt at 11am the staffing took forever to do my hair over 3 hrs I don't like my hair at all too dark, I asked her what I want but she's not following what I want the staffing is nice but for my hair I'm not happy I paid 147.00 for it I feel it's it's not fair she could have fix my hair what I want this is my first time bad experience it's look like she's new idk I could be wrong so I went there first time I loved my hair, went back again 2nd time I loved my Hair and now today 3rd I don't love my Hair too dark not even medium blond too dark I am so devastating I am deaf and trying to communicate I showed the picture what I want she didn't following Can someone fix my hair better because I have vacation next month to make my hair sexy but right now my hair not sexy it's dull read more

Ulta Beauty - Dark brown spot is not professional not blond - Hair Salons Near Me - Moreno Valley, California

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Employees are approachable, however, the lack of samples has always make choosing and buying much harder.

I got my hair colored and nothing like what was promised . All I got was chemicals in my hair and wasted my money ! This is my second time going there . If they can't bleach your hair which is almost $400 they don't know how to put colors together. You'll just waste your money and most importantly damage your hair with bunch of chemicals just to end up with the color you came with or worse. SMH !!!! I need a refund! Not happy at all! Actually my hair is even more black now SMHHHHHHHHH!!!!! I NEED A REFUND! read more

I had an amazing experience with my last visit to Ulta. I was greeted immediately and told the employee what I was looking for she provided me with her recommendations and knew exactly what products I used just from descriptions and brand names. I came to find out I was using too much skin prep she recommended Mac products which I hadn't used Mac in years due to being thick and heavy but decided to try again due to the new formulary and I am happy with my purchase. She color matched me and helped with a new primer , concelear, foundation and setting spray. Happy with my purchase and service read more

Samantha T. was beyond helpful to us today! I walked into Ulta trying to find a specific Khiel's item, and while they didn't have that one in stock, she helped me find products that were in the budget I was looking for, and even taught me how to use them / when to use each product. Super attentive and she was very knowledgeable. I have some skin concerns with eye darkness and oily dry combination skin, and I hope the products we picked out today will help. Removed one star because floors and counters were dirty. read more

I always make the mistake of shopping here. Does the line to pay always have to take 20 minutes long? There are 2-3 registers and workers chatting it up with customers as if people came here to chit chat. Like, just scan the products and tell us the price. What's so hard about that? Pros: - They carry some products that Sephora doesn't carry - Well-stocked - There are other Ulta locations in neighboring cities (Riverside, Redlands, etc) Cons: - Long wait times - Being rang up also takes long - Customer service at this location read more

Ulta Beauty - Hair Salons Near Me - Moreno Valley, California

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How is it this bad? Unfortunately had to pop in here this past weekend, while shopping Towngate with a friend who needed to pick up a few items. Let me emphasize this, if I wasn't in the shopping center with a friend who needed to stop in, I would have absolutely drove the extra 30 minutes to sephora at kohls and avoided it. Much nicer employees. This location is appalling. It is one of the dirtiest stores I have ever been in. Filthy windows, dirty floors, check out counters and displays caked in dirt. Literal dirt, dust and left over products. Not a single display was organized or stocked. If you need any type of assistance, finding a product, you have to walk up to the cash registers. We literally had to follow two different employees who were wandering aimlessly in the store to ask for help, despite saying very loudly near them "I wish they had more help here" it's like they heard us and ran away. Every employee we interacted with was so incredibly rude. No smiles, they act like we're bothering them when we ask for help finding items. Items that they, the employee, can't even find. It's no surprise the lines are excruciatingly long, because the employees are too busy socializing with each other. They make you feel like you're the rude one for interrupting their conversations about their new injectable doctor that "they all go to" when all you're trying to do is check out ! They bark at you for your number, no hello or polite greeting, no thank you for shopping, and zero eye contact. Received better service from the guard at the door. Atleast he smiles and acknowledges the customers. read more

I've been using Mac for years. I called them they took my name and time when I got there they said they are too busy when I see 5 ladies looking lost. I called the mall and went there... If you have a whole day and A LOT of patience with them ignoring you! I think maybe next time I won't wear sweats because they treated me like a person on the street. Wow is all I can say... Do better with humanity!!!!! You guys are scums! -0 stars read more

Walked in and pretty Much walked right out. It was a busy Thursday afternoon, I was greeted by the cashier who yelled "Welcome in" upon my entrance. I went looking for a specific NARS concealer and NARS only has a teeny tiny end cap at this location and there was no one in the sales floor to help me out so I just opted to go to Sephora to find what I was looking for. Before I left I went to smell fragrances unfortunately most bottles were empty so there was nothing to smell. 4/10. read more

I have in a few occasions called to check if they had stock of products I was looking for. Each time, whoever was assisting has been super kind. They place the item on hold until the end of business day. I drive over to pick it up and pay for the item when I arrive. Super easy and no fuss! read more

amazing service and great products. excellent customer service and elite employees. always fully stocked and looking great

Terrible terrible customer service. In addition horrible wait. Shelves empty and ugly store

The employee working perfumes (pretty eyebrows/ blonde hair) helped me find the perfect perfume! It smells perfect and long lasting. Tytyty

Didn't want to gatekeeper Genesis because of how amazing she is, but if you need a good waxing on your brows, she's your girl! 5 stars because of genesis work and her service. She's passionate about what she does. You can easily make your appointment online, and change it as needed. She even adds hydrating under eye patches as you get your brows waxed. read more

Ulta Beauty - Hair Salons Near Me - Moreno Valley, California

Sadly time goes by but the type of people that are hired to work here remain the same. Had a horrible birthday experience with a cashier by the name of Maria who clearly was bothered to even have to be working let alone provide decent customer service and a "manager" Lynn who could care less about customer experience or satisfaction. read more

Ulta Beauty - Purchase with birthday gift cards. - Hair Salons Near Me - Moreno Valley, California

Every time I enter this store there is never any employee to help. Never! This time I could not find any prices on their products either. I just left frustrated and vowed never to go back. I know I have said that before but I keep expecting them to improve. They don't. read more

Needed a color refresh on my purple hair and made an appointment through the Ulta app. My stylist was Fernando. He was very friendly and did a great job on my hair. He also suggested a deep conditioning treatment which my hair really needed. I'm such a fetus when it comes to hair care and maintenance so I genuinely welcome tips and recommendations from my stylist. I was very pleased with how my hair turned out and liked that he offered to schedule me for my next root touch up. I've been loving my purple hair. read more

Ulta Beauty - Color refresh - Hair Salons Near Me - Moreno Valley, California

Although this Ulta and many others have crumby reviews, I've gotten lucky with helpful associates. I went in looking for a red lipstick, not dry with a blue undertone. No one offered to help, even though I seemed lost, except for Maddison. Maddison offered to help, she was kind and knowledgeable. She helped me pick out a Clinique lipstick and a palette. If the rest of the associates could be like Maddison, I believe the store would thrive. She gets 5 stars! read more

I want to take the time to acknowledge the very kind and professional Elite Stylist Rachel. I appreciate her attention to detail. Getting my hair trimmed by Rachel was such a fulfilling experience. She made me feel beautiful again. I appreciate the time she took to also style my hair. Rose was such a great assistant in helping with styling my hair. I truly also appreciate the good vibes that Rachel and Rose give. These pix are from April 12, 2022 and today I'm here for color and can't wait to post about that too. read more

Ulta Beauty - Hair Salons Near Me - Moreno Valley, California

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The male workers here are nice. This review is for the skinny African American girl with the wet & wavy 22 inch. I asked her if they had the new cloud perfume in stock and she gave me a blank stare and said "noooooo" no follow up info or anything. So I said ok and walked away. Then I heard her talking to her coworkers saying how they have a tester in the back and how good it smelled. Girl be fr all I wanted to do was smell it you could've said you had one in the back in case I was interested in just smelling it. Please train your employees better, I usually love the conversation I have with the employees but this girl left an awful taste in my mouth. I always go out of my way to speak and be nice to the employees especially the ones who look like me, it was disappointing that she was half listening to me and half talking into her mouthpiece as if I was gonna steal something lol. read more

Leslie B was fantastic today. I had an issue with my online order and couldn't pay online. Despite my two-year-old having a meltdown, Leslie was patient, took the time to resolve my problem, and remained kind throughout. She's amazing - Ulta over Sephora any day! read more

I went to the hair salon to get an updo. I had an appointment with Heather. She did an amazing job on my hair. Thank you Heather . I got so many compliments at the event read more

Ulta Beauty - Updo - Hair Salons Near Me - Moreno Valley, California

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Rose has been taking care of my hair for over a year now. She's thorough and takes her time through every strand. She picked up my hair from a previous stylist from another salon and was able to blend my highlights and refresh them. She does all my blowouts, styling, cuts & color. She takes great care of my hair that I owe whatever compliments I get to her (: read more

5 stars! I went into Ulta for a few items tonight and didn't expect to have such great customer service, reason being that the store was 15 min to closing. In my past experiences, employees typically seem in a rush and more focused on closing the store then helping. Understandable to a certain extent. However, this time around I had a young girl by the name Rachel help me out with a sample at MAC. I'm not sure if she worked for that particular brand or for Ulta but regardless she delivered exceptional service. She was so kind and displayed so much enthusiasm to helping me. Not only did she get my foundation shade spot on, she suggested another product that would be great for my skin. I will definitely be returning for these items. Now if only this same enthusiasm and kindness could bleed over into other employees across beauty department stores. read more

Ulta Beauty - Morphe brushes MAC Foundation - Hair Salons Near Me - Moreno Valley, California

I'm so upset. I asked the cashier Nadine what my point balance was all this girl said was "oh you have a lot." I never got the actual amount and i hadn't shopped in while per COVID reasons so I had no idea. So here I go and redeem 450 for just 14 bucks. Come to find out after I got my emailed receipt I had about 2200 points before redeeming. That's 125+ dollars in points and because I redeemed only 14 bucks worth I lost about 36 bucks in redeemable points thats one hell of a nice product I missed out on. Moral of the story, next time you ask for your point balance get the exact number don't want to miss out like I did. read more

Ulta Beauty - Hair Salons Near Me - Moreno Valley, California

Workers are very rude at this location. They stand around in circles gossiping about their weekend plans while they have people waiting in line. No type of customer service. They are stuck up mean girls. read more

I made an appointment (a day before, I was lucky they had an opening) at the Mac Cosmetics bar and had Elizabeth for my make up artist. She was AMAZING. Not only was she the sweetest ever but I simple told her what color I was wearing and what I was doing (family photos) and she knew exactly what to do. She talked to me about what she was doing and asked through out if I liked everything. I have never felt so beautiful after that! If you need an appointment definitely ask for Elizabeth. You will not be disappointed! **She also was the ONLY one who welcomed every guest who walked through the doors and offered her help. Seriously the best. read more

Ulta Beauty - Mac Cosmetics - Hair Salons Near Me - Moreno Valley, California

I always come to this Ulta. I love it but as an Ariana grande Stan I am upset because they don't carry R.E.M beauty

I've been needing a hair trim for a while but been hesitant to come here because of the mixed reviews. I ended up coming to getting a signature haircut done with Halie and it was amazing!! She was so sweet, recommended great products for my hair and my hair was left soo soft and shiny. The haircut looked amazing and was styled very cute, I definitely will be coming back read more

Didn't catch the employee's name, but a very patient rep helped me look for a specific sale item over the phone on a very busy Saturday afternoon during the holidays and even helped me look up the current price. Even though this branch was out of stock, she really took time out to help me. I really appreciated it because I was driving from the OC to Joshua Tree, so this saved me a wasted stop. read more