I reallllyyy like Ulta, but the help I receive from Jaedyn every time I shop here makes me LOVE this Ulta! She is a licensed esthetician and is so incredibly knowledgeable on all things skin care and make up. She's pretty helpful picking out perfumes and hair products too! I'm a recruiter for a well known insurance company and I tried to convince her to come work with me, but apparently she likes what she does... so alas, I guess I will have to just keep using her services and giving Ulta all my money. :) read more

I was looking for a new stylist. Ann did a wonderful job on my highlights. I can not say enough about how great they look. All 3 ladies working were professional and attentive. I enjoyed hearing all 3 say that they like their job and where they work. They seem eager for opportunities and that was refreshing. It was very cold in the shampoo room and the ladies were apologetic. The manager was not as concerned when notified. There were a few less friendly staff on the floor but for the most part, this is my new favorite Ulta. read more

My mom, daughter and I spent the day in this store today. We had such a good time! Alexis did our makeup and my daughter had a facial treatment. She was so great! I was there to learn and she took her time and taught me as she went. She was very sweet and did my makeup perfect. It was exactly what I wanted. Everyone here was very friendly. I think this will turn in to a tradition. Thank you guys! We had a wonde read more

I love this store. My favorite thing to do is order pickup from here. They have a super convenient desk just for pick up! The pick-up process is easy. All you must do is show them your ID and they hand you your items. The staff is very nice and helpful and the store is always super clean. read more

I absolutely love the products at Ulta Beauty...that cannot be denied. My issue is with the staff. At this particular location, they're horrible. You either get ignored or they don't know what they're doing or talking about. Also, they don't listen to the customer!! I'd rather drive out of my way and go to another Ulta or even stop at Sally's. read more

Not HAPPY with management there. Girl at register asked for help and NO ONE CAME UP!!! Paige the manager came up multiple times to do something else but never bothered to help the people that were standing in line for the last 15 minutes because the current customer had a problem with her order. I do retail for a living and I would never allow customers to wait in line I don't even like it when there's two customers in line. If you do not take care of the public there will be no service back to that store. So I really believe they need to get their customer service in a better place to make sure that the customers are taken care of in a timely manner. Very disappointed in management! read more

Very organized and well put together store! Every time I have visited, everything seems to be neatly put away as it should. Prices are typical for a make-up store with name brand products. Ulta does a great job of giving out coupons- I get mine through the mail and use them frequently. There are always various sales going on- BOGO half off is my personal favorite. For those who aren't make-up gurus, like myself, it can be confusing to navigate through the store. Most of the staff is helpful in assisting customers, but I have experienced a few who are neglectful which is the only reason I rate four stars. read more

I have a problem... a shopping problem... and a makeup problem. Due to the location, this is usually the location of my choice. Unfortunately, they are often out of thing that I specifially came in for. Upon my audible expression of frustration of yet another thing not being on the shelf, an employee heard me, stated that I can always have a staff member check in the back for something, then continued on her way.. didn't ask what I needed, just keep moving :-/ Ulta serves it purpose for me... and the staff at the register have always been very polite and welcoming. read more

I love ulta beauty, but this location is horrrible. The employees are very rude. This a make up store and depending on who you are, you are not greeted or helped at all. Just ignored. This has happened so many times at the Hill Rd location. I will not return anymore. Sephora is better. read more

I stopped by yesterday "Saturday - the day after Black Friday" to use a coupon that I had found inside of the perfume sampler I purchased on Friday that was on sale for $14.99. The coupon was for $15 off of any perfume that was sampled inside of the box. I didn't catch her name but it was very clear she was a manager and she had a pretty raspy voice came over and told me that I had to purchase another gift set in order to use the coupon. I was confused and ask why? She responded "Well for all I know you could've stolen a coupon out of a gift set and you're trying to use it". I felt so low and disrespected. So of course ALL gift set were sold out. And I just so happened to have my receipt from the gift set purchase to PROVE that I bought the gift set that the coupon came out of. I don't want to pull the race card but I'm a black woman in my mid 20s and I don't "think" I portray the image of a thief. The manager was Caucasian in her 50s. I didn't act nasty in any type of way. Hopefully this review gets to her so she can understand what happened yesterday and try to prevent it from happening anymore. read more

Nice store, but I have to address the fact that I've been ignored by their employees whenever I visit. It's like they willfully skip over me then immediately assist white customers. Two ladies saw me and kept walking around the store to avoid helping me and go back to stocking shelves. When white customers came around , they instantly went to help them, even going around the whole store finding items for them. I closely observed a fellow black customer who yelled a couple of times for his relative to get help. I love shopping at Ulta, but I will take my business to another location and its competitors. read more

Lindsey did a partial high light on my hair, it is flawless. She took her time and explained everything to me, and offered suggestions. She managed to get all of the brassiness out of my hair, and toned the color to exactly how I wanted. Kristen, did a blow out and it is full of volume and gorgeous. Definitely will be back. The prices may be on the higher side but is definitely worth it. It took almost 4 hours ( I had a lot of damage and uneven colors) I was comfortable, the staff chatted with me, offered me water. My hair smells so good and looks so clean. Super happy!! read more

I keep trying to give the store chance after chance and the service just doesn't get any better. I was here tonight and tried to buy multiple items. One sales associate was helpful at first but said she needed to go answer a question while I was trying lipsticks and would be right back. After waited for several minutes, she started to walk back and another customer stopped her and said are you still helping her (meaning me) she said no we're done and just walked away. They really need to learn how to treat customers. read more

Ulta Beauty - New Tarte display for foundation - Hair Salons Near Me - Pickerington, Ohio

Hayley at the brow bar is AMAZING. She's professional, clean and does her job well. I've never been happier with my brows. Her process is thorough and the end result is perfection. read more

Went in mid-day on a Sunday to get my brows done at the Brow Bar. Told me they don't staff the Brow Bar or have anyone to do eye brow waxes in their salon on sunday. Walked next door to Salon Lofts and got it done instead. Won't be going back anytime soon. read more

Unimpressive sales people. No one greeted me or offered to help until after I searched and found my own items. Merchandise was messy and not very well stocked. Cashier wasn't very friendly. Easton location is much better. read more

First time I've been at this location in Easton. I asked for suggestions for several things and was helped immediately. Another employee willingly took over when the first didn't know the answer. Then I complimented another employee on her makeup and asked her for help. Her name was Nicole. She was super friendly and helped a lot. She was a little biased towards Clinique because she just started working for them. But the products she showed me, seemed to work amazingly. So I don't blame her. Just a little pricey. But still worth it for the amount. Anyways, I wish I could remember the first girls name that helped me find specific lashes. Cause she was super kind and patient with me too. Ugh. Thanks girls for all your help ... 4 instead of 5, because some prices were missing, and I had to ask multiple times how much something was. And I didn't get my nyx free gift, they were out ... but customer service was on point! read more

It's a standard Ulta that I frequent regularly. I'm always greeted and approached if I need help. I've never had a demo or a service done in the salon. I've found the staff helpful in recommending products and making suggestions. All of my returns have been easy here as well. read more

No stars!!! Would give less if that was possible !!!! Forget getting bad service I received absolutely none!!! Several associates not greeted once only a few looked my way and kept doing nothing but stand around talking or watching other associates work !!! Will never be back at this location !!!! Sephora does a great job making you feel welcome . Love quality goods don't mind paying for it however when I need help or don't feel as if my business is appreciated I will drive 30 extra min to get it no problem!!! Disappointed to say the least read more

I went to the new Ulta in Grove City today for the first time and I was really impressed! I couldn't find the new location in Yelp! But I am sharing my review all the same. The staff were excellent and extremely kind and helped me find exactly what I needed! I was in and out in a jiff. My only regret is that I didn't see the girl's name badge that helped me or I would have told her manager about the wonderful job she did. Will definitely be returning! read more

This is my second hair appointment in the past week because the first did not go well. However, when I called back, the Ulta staff were happy to correct the problem. I saw not just a different stylist, but the salon manager, Pam, and she did a fantastic job! She apologized for the first experience and she definitely made it right, and because of her professionalism, talent and great personality, I will be back! read more

Please do not visit the salon at this store. They royally screwed up my hair and won't refund my money without me coming in and giving them another chance to do it. So, I have to spend my time, my money for travel, and all that hassle for you to potentially screw it up more. Yeah, no. That's not what you do to customers. You actually apologize and do something to fix it when they tell you that their hair looks horrible immediately after you cut it. You do not let them leave in tears and then when they've gotten themselves together enough to deal with the situation refuse to refund them for the horrible experience. Please just skip it and head somewhere that won't screw you up or will at least own it if they do and actually fix it when you tell them about it. read more

I had a hair appointment today, wanted to go blonder & get rid of brassiness. My cosmetologist was Evan and he did an amazing job, my hair looks flawless! Definitely will go back. read more

I've been into this Ulta a few times being as I live in Pickerington. However, given the choice I drive to Lancaster, although it's inconvenient, simply for the customer service. While my experience there hasn't been perfect either at least they greet me every time I walk through the door. Out of the four or five times I've gone into the Pickerington location id have to say I've been greeted only once, and have never been asked if I needed assistance. My mom went in today and not only was she ignored (despite the fact they were not busy and two of the workers were sitting in the salon not doing anything but talking) but she was treated like she was inconveniencing the girl working at the checkout counter. It's getting to the point where it's just absolutely ridiculous! They're a fairly new location, building clientele should be a priority for them but that doesn't seem to be the case and that's sad. read more

They were nice enough but I didn't feel like they were eager to help me with a brow tutorial. The "brow expert" had an an appointment that showed up 9 minutes early so she said she had to take her appt. I had to get up out of the chair. I personally didn't think the associate would have been in the wrong to say to her appt "give me five minutes and I'll be with you" because it wouldn't have taken that long to fill in my brows and the appt would have still gotten in a few minutes early. But that wasn't the case. I told her I felt like a second class citizen because I didn't have an appt. She laughed. She did ask another girl that said she would help but then that girl got busy showing others products. I spent $200 at Easton because one girl took the time to demo a few products to me. Guess Pickerington needs some training in sales and customer service. I'll stick with Easton. It's worth the extra drive. read more

Don't waste your time with this location, or even this company. At this particular location, there were probably 6-8 people working when I went in. I had never been in an ULTA before and I was a little overwhelmed...you would think SOMEONE would have at least said "hi" or "can I help you find anything?". Nope. You'll be lucky if they even make eye contact with you. The sales staff at this location are very UN-friendly. read more

I was helped at the Brow Bar by Jessica. She was not only helpful, professional and courteous, she was friendly and shared her personal tips and tricks. As a brow beginner, I don't think I could've gotten a better start. She recommended a product for me that not only did the job, but didn't break the bank. Thank you! read more

I drive to Lancaster or Easton. Their customer service sucks. They are nice but no willing to help