Very good store I like shopping here for points as well. They always offer to help when I'm shopping

First and foremost communication goes a long way. Clearly this location is short staffed and I understand that but when you acknowledge guests in the order they were in line is essential. We waited patiently to pick up an online order. I looked for assistance on the floor and there wasn't anyone I could see then right before the cashier was going to help the next person I asked her to help us since we were there first. Instead she called for back up. Once we were getting help we attempted to redeem a gift with Luna (online order help) she said she couldn't do it since she was on the floor. I explained the cashier is busy and we have been patiently waiting she said yeah no you have to wait in line. So we got in line only to witness Luna assist a customer from the line she sent us to. The cashier switched spots back and forth with her because it was getting busier and more people came in for online orders. Luna is not on the floor still and after 7 people we are still in line. A Simple here you go let me get you out since you have been waiting would have prevented my frustrated review. Instead Luna then leaves the cashier with even more people waiting to pay. Luckily a second cashier returned from break to help that line. The store looked like a hot mess so I don't know what was so important on the floor. Review cameras Ulta management. A little more training around stop tasks for customers especially paying customers at the register should come first at least when you have more then 5 people in line. Be strategic with breaks and lunch's. read more

Ulta Beauty - Single cashier while TM is on the floor. - Cosmetics & Beauty Supply Near Me - Riverside, California

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the stylist monique did my hair and didn't wash my hair correctly because after it still had that feeling that it wasn't all the way washed. if you have extensions and looking for a wash and dry don't go here they don't properly know how to wash your hair. my hair feels dirty still. imagine pouring water on dirty hair with little soap rinsing drying and that feeling that still weighs down your hair. i came in previously with my hair WASHED by me and the stylist dried it and straightened and it was silky and soft and everything was perfect that's why i went back and the second time was horrible. she was quiet the whole time didn't even talk. where's the customer service? i felt like she was just getting it over with. and on top of that the salon was gross everything was everywhere. just horrible and the way they disinfect they're tools is gross 2 bins that just sit there and the barbacide looked like it was used MULTIPLE times. please if you book i recommend the stylist Kaleigh her customer service was great and my experience was a 10/10 also when i had booked my appt i asked for Kaleigh and she wasn't in so i said oh i was hoping to book with her and they said in a nasty tone anyone can do a blowout service. obviously not. 0/10 is i could read more

Had an amazing experience today with Stevie! This is my 3rd time booking with Stevie and my hair is beautiful everytime. Very friendly and helpful. Cut, colored, and styled my hair and i absolutely love it. Will definitely be returning in the future. I recommend everyone to book with Stevie!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Riverside, California

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Serena and Marissa were amazing!! As someone with very sensitive skin and eczema, it's so difficult to find foundation that doesn't screw up your skin. These two helped me find a new foundation that was cheaper than the one I previously used, but looks so much better on my skin and I hardly feel it. I would absolutely recommend this Ulta, I've always found helpful workers who did everything they could to find me both what I need and new recommendations for when my old product is no longer there! read more

I'm fuming mad, I bought some dry shampoo and a roller ball perfume last Saturday, when I checked out the clerk told me she would give me 20% off I just had to add my information. So I did, when I was prompted to give my ss# I said "whoa no, I do NOT want to apply for a credit card". I specifically told her I didn't want my credit to take the hit. She said no that's not what was happening and they don't do a hard check on your credit. I finished up my transaction and she told me something went wrong and they couldn't apply the 20% discount. Cut to today when I get notified from my bank that my credit score has gone down 18 points due to an Ulta credit inquiry! 18 points! Good news is it falls off on 2025!!!! I'm beyond livid, how do I remove this? I specifically said I didn't want a credit card or my credit ran and she bold faced lied. read more

I recently just got my hair done by Irma and I am in love with it! Her other coworkers were able to help when she needed to step away and thankful for that! All the ladies in the salon where so nice. Definitely going back. :) read more

Ulta Beauty - Hair - Cosmetics & Beauty Supply Near Me - Riverside, California

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This Ulta is great! Everyone there is super helpful and happy! That makes shopping better and a more relaxing environment.

Was looking forward to a cut and style but unfortunately I got the most boring trim with none of the shape or direction I asked for. It also took over an hour for a shampoo and to cut less then 1/4 inch off my hair ( I asked for 1-2 inches off). I went home and had to shape it myself and fix my uneven fringe. Needless to say I will not be returning and feel like I wasted $60. read more

I've been getting my hair done by Stevie since she started at ulta! She's the best, always make my hair slay!!

Better communication between Jessica makeup artist & appointment desk they failed to call me for my 2pm being delayed by 45 minutes artist says she told them to call me & desk told me only the 4pm appointment was called TOO BAD FOR THEM I AM TOTALLY DISAPPOINTED read more

Usually order my marc jacobs perfume in store and confirm with cashier that the address to ship my perfume is changed, I usually go to the Ulta store in ontario for this but I now live in riverside, The cashier was very sweet and kind and very honest, you can tell other workers there do not like her because they would not help her when she would ask for assistance. The tension and drama in the store reminded me of girls in elementary playing favorite, ridiculous and all I wanted was to confirm my purchase either by email confirmation or some sort of receipt, the cashier asked the manager and she seemed overwhelmed and annoyed because there was a long line behind me. The manager was dismissive and told me to call customer service if I don't receive email in 1 hour. Its been 24hrs and still nothing... so I called customer service and come to find out my email address was incorrect. After all this they really need to treat thier employees kindly and train their staff accordingly other wise theyre gonna start loosing a lot more customers. This all happened yesterday afternoon around 6:30-7:30ish @ riverside plaza location. I will not be a costumer at this location I rather drive from riverside to ontario Ulta location then deal with being a witness to the employee mistreatment and lack of accurate answers. read more

Went in today trying to return two items. I had my online receipt and knew they were past the 30 days so store credit was okay with me. The Prestige Beauty Advisor at the checkout told me she couldn't process my return because it was past the days accepted. I asked her that i was okay with store credit if i could do that and she told me no. So i left and drove to the Eastvale location where all they had to do was get authorization from a manager and I received my refund. I would appreciate it if the employees were educated about the return policy and I wouldn't have to go out of my way to drive to a different location just for a return. read more

Went in today to get a foundation match as it's been almost a decade since my last one. The store associate Litzy assisted me and was very helpful, knowledgeable, and sweet. Not only did she help me find my match, she showed me great alternatives and suggested various ways I could elevate my skin/makeup routine. Beyond exceptional service and honestly made my whole day!! :) read more

Ulta is one of my favorite stores. But, I do not like how the employees follow me around like I'm some kind of theif! It's very uncomfortable. read more

Savy helped me out today with 10 minutes left of her shift and she was absolutely amazing! So helpful kind and knowledgeable. Savy, i appreciate you! Thank you so much read more

Everyone was so friendly and helpful! I'm so glad I ran into Josie. I showd him my hair and it helped me right away, even had time right then and there to cut my hair. I'm usually scared for hair cuts but he did such a amazing as" job, I feel sexy and confident since. I love how my hair came out! Looks so much healthier and light weight feeling. SO WORTH THE DRIVE. Definitely going back to get my hair done read more

I went in to get my hair done on June 11 at 2pm with Josie. I had the best experience! I have never left a salon feeling good. I've always left saying I loved it but then hated it in the car. It's been a few days and I am still so in love with my hair. Josie did such an amazing job! Having curly and thick hair- Im always afraid of people touching it and messing it up. Josie handled my hair with such care, I will only be booking with Josie from now on! I would give 10 stars if possible!! read more

Ulta Beauty - Lava girl - Cosmetics & Beauty Supply Near Me - Riverside, California

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Need more staffs, I tried to find something but I couldn't get any help because it was too busy.

One star for the star being clean because it's the only positive. Hannah should not be managing the store as she shows no urgency to help customers. I stood in line as Hannah came to the front helped the cashier and then continued to empty a basket of product after she looked at a line full of 4 people. Customers should not be an afterthought. Absolutely terrible customer service. read more

Not sure if I'm disappointed or embarrassed. I came in with a full grown brows just looking to get a simple easy clean up. I left with almost no brows. My biggest thing is my brows I take care of them sooo much. I left the store without saying anything. Hoping she would call an acknowledging what a horrible job she had Made. How can she build a clientele when she allows them to walk away with such a terrible job.buts been 7hrs since, my eyebrows are so swollen an red. Not even with threading had I experienced so much pain an irritation. But me Thinking we all make mistakes, I should let it slide. But as I wiped the make up she applied I can't let anyones go thru this. My regular brow girl who also works at a diff location, was unavailable, that's the reason I decided to give some else a try. Never again!!!! I did take pictures. I will be reaching out to the manager. read more

Ulta employee commented on my acne, it made me so uncomfortable like i didn't even ask for anything about MY ACNE.

I love this place. They go over and beyond for their customers. I started shopping here a year ago and Madison approached me and has still remembered me to this day. Great customer service skills. My stylists, Stevie and Josie are the best!!! They are number one to me and a great asset to the company. Stevie started taking care of my eyebrows because my regular brow girl was not there.She stepped up and did an amazing job and now I go to her for my brows. Stevie and Josie do an amazing job on my hair and I love them for that. I love the entire staff, they make me feel beautiful even on a day where I don't feel beautiful. Thank you girls. read more

I'm absolutely in love with my eyebrows. Demi did such an amazing job on both mine and my husbands brows. I will definitely be returning. I personally have very sensitive skin which causes me to swell and turn red, within minutes both were gone. The whole store is staffed with amazing attentive individuals I didn't have to go far if I had a question someone was right there ready and willing to help. read more

love love love ulta but I had them do an online order for me and got charged twice, didn't realize until a few days later. Called the store( ulta help support insisted me to call the store rather than ACTUALLY help me) and I was told they were bringing a manager and left on hold.... took almost an hour!!!! never ever coming back to this store!! read more

I had booked a silk press appointment with Olivia at 12:45pm I have 4c textured hair in the beginning she was very gentle and I could tell she didn't know what she was doing in all honesty I sat in the chair for 2hrs and her flat ironing only the back of my hair my hair-over so many times and left rusted hair clips in my hair. She of stop and told me she didn't know how to do it instead going to the back and having someone come and out to tell me I have lice and when I needed have dandruff and not head lice. I am very disappointed and she should definitely get retrained on to do other texture hair. This will be the last time I come into get my hair done at Ulta. read more

I walked into the store while I was talking on my cell phone. I went to straight to the area where I needed to go. While I was looking at products and talking on my phone, I noticed an employee walk past me and eye me. She placed something away that was a few feet away from me. I went to the register, but realized I forgot to get another product. So I walked away from the line and went to go look for the product. I noticed the same employee walk in the same direction as me and she ask another employee if she had taken her break. As I was standing there trying to find the brand product, the same employee that eyed me at the beginning asked me "you good?" I was thrown off guard by her unprofessional question and demeanor that it took me a minute to respond. I responded "Um, Anastasia?" and she advised where it was as if it bothered her to answer it. As I walked away, I hear silence behind me. I left the store really unhappy and bothered about my experience. I also felt a little stereotyped and targeted because I had tactical pants on (work pants) and a crewneck sweater. I came to the store right after work (government job) and I can assure you that if she thought I was a thief, she is completely wrong. Either way, in the customer service industry, keep it professional always. To approach a customer with a "you good" question regardless of how they may dress or appear is not okay. The female employee was maybe Hispanic? fair skin, about 5'7, dark hark and probably upper management which is even more disappointing. read more

Customer services sucks, had to leave and go to the corona store because the employees are that bad.

I love ordering from this riverside plaza location for curbside pickup . They are super fast and less than 45 minutes my order is ready at all times, and I order a lot lol. Thank you for your promptness! read more

I wanted to wait to post this Yelp review a few days of using the product so I could give a full review. Recordó helped me find an amazing skin care routine. He was so kind with my mother and I and explained everything so well and was patient with any questions we had! My skin is looking better then it ever has! read more

I had no idea Ulta put a store in the Plaza. This was exciting news to me because I live very close, and I dreaded going to the one off Tyler. I had a ton of rewards and a coupon to use so I was a little worried I'd be a "problem customer" since past experiences from other locations made me feel that way. From the moment I walked into this store- wow. I was welcomed by a few different staff, the store was clean, and the line was short. Immediately I was asked if I needed help. Throughout my entire time there- like an hour, I was helped multiple times by multiple staff. I got recommendations, and even had a nice conversation with one of the staff members. I interacted with 4 or 5 of the team members - all super helpful and nice. I am so thankful that this store is here. I have NEVER had a better experience at an Ulta- and I have been shopping at Ultas for a VERY long time. My only regret is not getting the employee names so I could give a shout out to them here! Thanks for making my day. read more

Went here for a haircut and I started off with a girl named Sky. Everything started off good, she said she had cut curly hair often and I just wanted layers and face framing pieces so I thought we would be okay. I wanted a blowout at the end of my haircut and that's we're things went wrong. When I got off the chair my roots were still curly and my hair was puffy like Hermione She told me that if I wanted to fix it it would cost 30 extra dollars on top of the extra 42$ she had charged to blow dry my hair already. I decided to take the hit because I literally could not walk out of the salon looking like that. When I sat back down, luckily without saying anything the manager and the new hairstylist Jennifer had seen my hair and adjusted my ticket. And turns out Sky was trying to rip me off. The blow dry is INCLUDED in with the signature haircut, that I purchased. She charged me 42$ extra on top of my haircut for a blow dry that was not even finished. I was so confused why she did me like that so curly girls beware lol. I would go back to Jennifer though. She did a pretty good job and I was happy with the results walking out of the salon. On another note these girls need to stop saying the 20% discount bit. I checked out twice cause I went back in to grab something else and they almost force it on you. I didn't know it did a credit inquiry because of how chill they make it seem and they don't say it's for a credit card either. I didn't get the 20% and my credit went down smh!!! read more