Booked a last minute blowout online with the stylist Grace and I'm happy with the results. She promptly greeted me when I arrived to check in and quickly had me in the chair. She asked for what I wanted and I told her I needed the blowout to last a few days and that I can easily touch it up with a curler. Hair was washed and conditioned and styled. She didn't overly do it with product which I liked, she gave me nice volume and nice curls. I was in and out of the chair in less than 1 hour. I have thick hair so I appreciate when a stylist does a nice blowout and my hair doesn't get frizzy. Will be back when I need a blowout again. read more

Came here about 6 months ago and barely writing this review but I have my notes written down. The staff here is useless with poor customer service & the girl with the pink hair especially has no clue or care what's going on. I asked help for a shade match for my foundation and she basically ignored me. read more

I live down the street from this Ulta & shop here often due to convenience however, the store usually is out of stock of most items I need so I just drive to the Mira Mesa location or 4S location which always has more inventory. They have terrible wifi -- like 1/10. Screenshot your coupons prior to coming to the store since their wifi doesn't work. Ulta please do something about this. Customer service wise, they've kind of went downhill. Experiences at this store two to three years ago were MUCH better. Thankfully, I always know what I need and want when I come here so I'm in and out real quick. read more

I went in to look at some foundations since mine made me look orange. I was looking around and two Lancôme reps offered to help. I was advised I needed some serious eye cream. I have had black rings under my eyes my whole life along with my mother and grandmother, nothing helps. Not cool. They started pulling a bunch of products like I was locked into buying it. Then I happen to pull out something I was buying for someone else and was immediately told they don't like that brand & product. I didn't ask them for their opinion. I've been using an Anastasia product which I like. They then had stuff to say about that. Who do these women think they are?! Thankfully Passion found me wandering in the ABH area and helped me beyond belief. They weren't judging me at all, just shade matched me. They are wonderful at their job and lifted me up after those horrible negative women. I called and spoke to the manager today and she was very understanding and seemed upset I was spoken to like those women. I made sure to praise Passion though. I'll probably never go back to that store but will definitely still shop Ulta, just online like I've been doing. read more

Javier in the salon is fantastic! While I didn't have any services completed this visit, he was a gem with curly hair product recommendations. Thank you Javier for the recs and asking about a budget even though I didn't have one. read more

Ulta Beauty - Hair Salons Near Me - San Diego, California

Came to pick up my online order with gift. The lady gave me the items without gift AND WITHOUT ANY EXPLAINATION. I asked and got a "no more gift available" answer, and gave me the look "what do you want?" Other store, if they don't have the actual gift, they would offer me something else. That's how customer service do! If you don't like what you're doing, please don't do it! read more

The staff is always welcoming and help us find whatever we are looking for. Prices are reasonable and comparable to other beauty store. Location is great, close to home for us and easy to find off of the 15 freeway. My daughter is part of their rewards program and is always getting coupons with some pretty great deals. It is also great because you can order online and pick up in store as well. Very easy and convenient! read more

Big thank you to Mina who is working her butt off at the front today and still had the patience to help me with my pickup and purchase. 21 days of beauty means that it is busy busy and I watched how hard she was working and still had a smile on her face. Genuinely she deserves a shoutout for keeping things running. Great job and thanks again!!! read more

I went to this store today and everyone was so pleasant except for the lady in the Clinique area (Cynthia). I asked her for a tissue to wipe makeup off and she just stood there pointing at a tissue box, staring at me like she was judging me. Very odd interaction as I am used to the employees at this location always being friendly and pleasant. I had shopped in the Clinique area before when she was there and she had such an unpleasant disposition (talking down to me about where I apply makeup) that I ordered (and still order Clinique products) online. read more

Grace did my hair today and I absolutely loved it. I recommend her for getting your hair done 10 out of 10

Friendly and knowledgeable staff. They guided me in the right direction based on my skin concerns and took my cruelty free preferences into consideration. This location had everything that I came in for stocked and ready, so I was in and out in less than 5 minutes. Thanks ladies! read more

Every time I go into Ulta Beauty, I leave disappointed. I've honestly vowed not to go back, but today I made an exception because there was a specific product I needed that only they carried. Unfortunately, once again, the experience was frustrating. I finally found the product I was looking for, but there was only one left on the shelf and it appeared damaged or possibly used. As usual, there was no one readily available to help, so I had to search for an employee. When I finally found one, she was eating and drinking Starbucks on the sales floor, which I found extremely unprofessional. I asked if there was another bottle available, and she immediately said no without even attempting to check or offer further assistance. I then went to the register and asked another employee, who at least took the initiative to check the inventory. She told me the system showed four in stock, which directly contradicted what I had just been told. After a long search, we eventually found the products in a completely different area of the store. That alone points to a lack of training and product knowledge. To top it off, when I was ready to check out, I stood at the counter while three employees chatted behind the register. Only after a moment did one finally acknowledge me and ask if I was ready. Overall, the experience was disorganized, inattentive, and frustrating. Whether this is a training issue or a management and culture problem, Ulta Beauty consistently delivers a poor customer experience. read more

I think this Ulta is very nice but I think they need to work on their employees customer service some representatives ask way too many questions while you're trying to hurry and check out and also they push way too hard on getting a store card when you've already said you don't want it they ask many questions that make it uncomfortable and obvious you just don't want a card but they push and push until you're forced to say yes read more

Love to come here for my hair and color with Katie Francis! She is great with my insane amount of hair. Every time I get a cut all my friends compliment me so much that they even now go and see her. And my color is fabulous! Not easy to do red hair, let me tell you. I highly recommend if you want a professional cut and color go see Katie. My entire family is now her client along with my kids friends and mine too.. read more

Ulta Beauty - Cut and color! - Hair Salons Near Me - San Diego, California

Love this Ulta. I have had a lot of great experiences and help here, but Passion is amazing and such a makeup genius and she's so kind and helpful. She gave me all the recommendations I needed and really knows what she's talking about. My mom and I got the best help from her!! read more

First time I been to this location but the professionalism, the knowledge, and honestly the kindness that I received from one of the employees; Passion! Absolutely incredible; incredible service! I'd come back to this specific Ulta specifically for Passion! read more

This review is specifically for the employee at the Clinique stand who does shade matching. I went to this Ulta location to buy a new foundation. When I asked for help to find the right shade I was directed to the employee at the Clinique stand who is their "shade master". While removing the makeup I was wearing she starts commenting on how oily my skin is, how I am using the wrong products for my skin type which are causing acne breakouts, and how I picked the wrong foundation. I was surprised by all those comments made about my skin, but still asked what other product recommendations she had. She (of course) recommended a Clinique foundation. I said I didn't want to try that and she replied "You can keep using this if you like all these breakouts happening in your face". I felt ashamed and humiliated. I thanked her for the help and left the store. I hope sharing this review will help others not go through the same experience if they can avoid it. read more

Passion from this location is wonderful! She really knows What she's talking about. I will definitely be coming back to this location just to see her. Her personality is awesome. Big shout out to Passion from the caramel mountain location. I am very satisfied. You color matched me to all the make up products that I wanted. Thank You passion for giving me a great customer experience. See you soon. read more

I was able to schedule an appointment with only one day of notice due to my crazy schedule. When I arrived, Leila instantly made me feel at ease. I was able to give her a vague explanation of what I needed and she directed me to the proper service. She took my touch up to the next level, and I couldn't be more pleased. I feel like a new woman and am so grateful Leila was able to work her magic to perfection, on budget and great timing. Thank you, Leila! read more

Came in store to return something from online for the first time. It was within the 30 days and was anticipating my return refunded to my original payment method. I offered my phone number associated with my membership and the packing slip with the order number. They could not find my order with the order number or my account with my phone number and they still asked for my receipt. I thought the packing slip with the order number was my receipt? I felt rushed and confused. I couldn't find a emailed receipt and said maybe I checked out as a guest? As I was trying to figure out why they couldn't find my order, they ended up giving me store credit but I was still confused and felt taken advantage of. They said they don't normally do store credit since I "didn't have enough information" so they are making a one time exception. When I left I called the store and spoke to the manager anonymously and asked if I provided ( what I provided in person ) would I be able to return it there, she said yes. I came back in the store after talking with customer service because they said store credit with the information I provided was not routine, I should have received credit back to my original payment method. When I came back to the store with customer service on the other line I had them talk to the manager that initially helped me with the return and whom gave me store credit. The manager was defensive and claimed again that I did not provide a receipt or enough information, so "I didn't have proof of purchase". Apparently the manager needed to see my purchase history from online and that was considered "my receipt" but that was not communicated. When I figured out what she needed to see on my end was that order history she said "why didn't you show me that in the first place" so uncomfortable but I was calm the whole time. I asked her to clarify what was on my order history that wasn't on the packing receipt and my phone number, she could not give me an answer. After giving me store credit there was no way to refund my original payment method. If it was explained to me that they can't see online purchases in their store system they should have recommended I return it over mail, or gave me specific instructions on what they need from me, instead of making me feel like I didn't have enough information and blamed me for the frustrating return process. I'm disappointed and upset with how I was treated and talked to. The defensiveness, the lack of direction and clarity left me feeling so confused and criticized. Isn't it ironic the managers name is Karen. I used to work at Nordstrom so I understand how retail can be and thankfully the manager did apologize to me. But I don't think how my return was handled and processed is correct. I did not feel comfortable and felt threatened. I'm an autistic woman and I believe I was discriminated against due to my disability. My purpose for writing this is in hope the standard process for returns was more transparent and trustworthy. I don't care anymore if the small amount of money is on store credit or on my original payment method, I'm upset by the mistreatment of Ulta Beauty, in search for a glimmer at one of my favorite places, it was a waste of time and energy, ruined my day. I won't be shopping online or at this location again read more

Tried the salon here for blowout...stylist asked if I was ok with the curling iron - I said I was....only to be upcharged at checkout. Beware of upselling without any price information for services. Hair came out great just not happy with having to spend way more than I had to. read more

I was having some issues with redeeming a coupon as my birthday gift and the system was saying that i had already used the coupon. Mila was trying every possible way to fix the situation, she was so sweet and went out of her way to help me. Thankfully her manager was able to honor my coupon. Regardless of the situation, I wanted to mention Mila, as her patience, and attitude towards me was absolutely wonderful. thank you for making my birthday shopping experience as smooth as possible:) read more

I have been a loyal customer of Ulta Beauty and their Salon services for years. I have been coming to the Carmel Mountain Ulta Beauty for my blowouts for at least a year. I had the most horrible experience at their salon today and will never return to this location again. I had called Ulta a few days ago to book a blowout appointment with Vanessa and requested to find a slot just with her due to our good rapport and my satisfaction with her past service. My appointment was at 4pm today. A few hours before the appointment, I received a text notification that my appointment was cancelled. I did not receive any call or explanation for the cancellation. I called the Salon and was told Vanessa will call me back. I waited and instead of Vanessa, a girl named Elizabeth called me and told me my appointment was cancelled because in the past I have been a no show and going forward I can only do walk-ins but cannot book an appointment. I explained that I have always called in advance to cancel my appointments and have never been a no show. Elizabeth was not willing to listen and said there are multiple notes in the system that say I have been a no show in the past and someone spoke to me about it, which was far from the truth. No one even once mentioned this to me. She then said I can come at 4pm as a walk-in. When I asked who the stylist will be, she said Vanessa. Once I reached, Vanessa was with another customer and I was told that Jillian can do my blowout after she is done with her client. I waited for about half an hour. This experience showed me that my business is not valued at this location. I have spent thousands of dollars on Ulta products and services and that was not taken into consideration when canceling my appointment and telling me that I can no longer make future appointments at Ulta. The whole experience left a bad taste in my mouth and frankly ruined my day. What an awful way to treat a loyal customer. read more

Worst Ulta experience ever. Went there to get 356 dollars worth of skin care products. There was an expired coupon one of the ladies at the cash register said she would use. And then used it but forgot to give 20 dollars off. So asked to get the 20 dollars off. Well worst ever manager named Cindy came. She was very condescending and basically scolded me for things the discount that should of already been applied and said "I'm the manager and I wouldn't of done it " she continued to do talk down to me while others watched. It was disgusting. I told her please don't talk to me in a condescending manner. Then she stopped and kept giving attitude (huffs and puffs and annoyed) worst service ever for a big purchase. I'll never be shopping there again. I'd rather go to Nordstroms or Sephora Cindy needs to get a write up and should be let go The way she treats pple is horrendous! Power trips and rude percent. I can only imagine how it feels to be her employee! read more

They fit me in for hair and makeup last Friday. Vanessa and her friend did a great job. Everyone said my eyes popped! Thank you I'm the blonde read more

Ulta Beauty - Hair Salons Near Me - San Diego, California

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This review is for dermaflash facial from Vindhya. She did a fantastic job and while my skin looked good leaving the salon, I felt like it looked even better the next day. read more

Katie Francis has been coloring my hair for a couple of years. Before I turned gray, I had been a redhead with deep auburn hair. She found a way to color and weave my original color into my gray, which is beautiful. I continually receive compliments, but more importantly, I love my return to red. Because the color is woven through the strands of my gray hair, I do not need to return every three weeks to touch up unsightly roots. Katie is an artist who takes her work seriously and her clients to heart. I highly recommend her, especially if you have graying hair. She's wonderful. read more

This is one of my favorite locations to visit. The store is clean, easy to navigate and actually have lots of products in stock. The workers here are more approachable, helpful and not standoffish. Justeen was so helpful at the counter and was able to help me get my coupon from my account. She honestly provides the best vibes and her make up was on point. read more

Very kind staff! Helped me find exactly what I needed and were incredibly patient with me and all of my questions. Thank you so much!

Today I was looking for some hair products that were good for color treated hair. I have the yuka app So I was walking around scanning all the products to see what would suit my hair best. A very. Sweet employee by the name of Kayla He spotted me and knew exactly what I was doing. She was very knowledgeable and professional. She really helped me out a lot. She is truly an asset to Ulta. Thank you Kayla. read more

I am a big fan of buy online and pick up. But this store in particular seems to really struggle with it. I just picked up an order and the associate, who sadly appears to be horribly uncomfortable in their skin, (based on physical movement, tiny preening, and lack of any sign of joy )couldn't find my order. They had misread the name on my license. It's pretty basic, double check the last name before looking. Now that's not that big of a deal. I was perfectly polite, said nothing of my irritation about this. But the associate told me they couldn't read my name because of what was covering it on my license. If you couldn't read it, just ask. Somehow, their misreading my ID made me the bad guy. Because the associate proceeded to walk over to another one and talk trash about me. The conversation ended abruptly when they realized I was there. Who knows? Maybe it wasn't about me. Still, it's highly unprofessional, a terrible look, and one would hope they should know better. Bonus, no visible name tag. Snotty aloofness is not pretty. The fact that there is always a hiccup when I pick up an online order, the low vibes and snotty attitude when I do pick it up, isn't worth it. There are other places to shop. read more

Denisha is just the sweetest person I've ever met! I went back to return an item and ended up having a full on conversation about random topics haha! Denisha gave me the best customer service experience in this location. You go girly!! Hope to see you again read more

Cynthia, an older associate at this location, is rude and gives off an unsettling vibe. From how she treats customers, it's obvious that she hates her job and relishes taking out her angst on customers to make herself feel good about herself in the most petty way. I was looking at some lipsticks at the prestige section and she was following me around uncomfortably, critiquing my appearance and color choices. I never asked her for help. She really needs to keep the overbearing and unsolicited suggestions to herself when a customer makes it clear that she doesn't need help. Cynthia made me feel harassed and uncomfortable for the first time at an Ulta store. She really needs to learn to keep her thoughts to herself and keep her mouth shut when the customer tells her enough. No one should be made to feel as uncomfortable as I did shopping at this store because an employee can't respect basic human boundaries and treat people with common decency. read more

I always come here to get my hair done and I see Katie Francis, she is the absolute BEST I've done full highlights, balayage, brown, red, and so many other hair colors/styles and she has done AMAZING with all of them!! She is always so kind and caring to her clients too, and I enjoy spending time just chatting with her while she does my hair. Her work is consistently high quality and I have never left the salon disappointed. Anyone getting their hair done soon, ask for Katie!! read more

Ulta Beauty - Full highlights - Hair Salons Near Me - San Diego, California

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ALWAYS check your online pick up order before walking out of the store!!! I placed an order for a $28 face wash, got home and squeezed it and squeezed it and NOTHING CAME OUT UNTIL I WAS HALFWAY DONE SQUEEZING THE BOTTLE. I take off the cap and the bottle has been opened and it's full of face wash everywhere. MY PRODUCT HAD ALREADY BEEN USE HALFWAY!!!!!! Unacceptable! They don't even check the products before throwing it in a bag for online orders. I walked in and a bunch of these idiots are hanging out talking about themselves. Get to work!! This is unacceptable and can NOT happen again. I exchanged it for an item that has not been used. They're like "oh you want to exchange?" My response "I paid for a product that hasn't been used. You guys have me a product that was already halfway used." Step it up Ulta. Bunch of clowns. read more

I cannot say this enough, these associates know their stuff! Especially when it comes to what is the best skin care for your face! I came in about a couple weeks to a month ago My face is all red and acne-written and an associate name Dianna told me about panoxl face cream. When I tell you.... It literally changed my life my face isn't red or acne-written anymore my face feels so clear and not red at all! She deserves a raise!! She is incredible and I think her so much for everything that she has done for me! I literally just met her but she definitely knows what she's talking about ! Thank you for having caring associates! read more

I have had two bad experiences over the past 5 years at this location so bad I refused to shop here and would only go to 4S. Well on Saturday I gave this store one last chance and Morgan delivered!! She greeted me as soon as I walked in and met every need! She color matched me for new foundation, found new eyeshadow palette and helped me find all my other items! Super super nice!! I will return to see Morgan!! I hope she gets a shout out from her manager!! read more

I was fortunate to find Katie Francis after my previous stylist retired in 2021. I highly recommend Katie. She's always spot on with my color and cut! Thank you Katie! read more

Horrible horrible horrible service! I usually don't have much positive experience but never a bad experience either, since I usually bought my stuff online and picked up at the counter. Today it totally ruined my day. It started with me looking for a lipstick, which I needed urgently for an event. I walked in and saw this big display where it said 40% off because it's National Lipstick Day! Oh great, I thought! I browsed through some of them and found them intriguing as some come with very unique packaging. I saw this Stilla lipstick, the color on the box doesn't seem to match at all. So as I was curious, I opened the box to see the color inside, and it turned out to be very different. As I twisted the lipstick back, it kept going up, no matter what direction I turned, so the whole thing was just sticking out. The first associate walked past and said I shouldn't open the box and I told her I wasn't aware and wasn't putting on my lips and was just curious of the color. I kindly asked her if she could help me to twist it back down, the first thing she asked was if I was going to buy it because I opened the box, if not it will be in the defect pile. I honestly was shocked and reminded her that it should be in the defect pile if it's indeed defective unless she knows how to twist it back down. She shrugged her shoulders and walked away, and never bother to come back to help me. And so I walked to the cashiers who were at the checkout and asked for help too. The first girl I asked named Lili, gave me an annoyed look and asked if I will buy it. I said why not, if she could show me that it works. Long story short they couldn't do it either and had to manually push down from the top with a tissue. 100% defective. Funniest thing is, she looked at me and asked if I want to buy it now. Why would she push a customer to buy something that's defective?!! I mean, will she buy it if she's in my shoes? I found this very upsetting with two rude associates I encountered within just 10 minutes of my time here. I paid for my other lipstick and couldn't wait to get out of this horrible place. I don't think after this occurrence any normal person would like to come back again. If a customers come to you to ask to resolve an item problem, you shouldn't be asking them if they will buy it first. Is that what they are trained for nowadays, to push sales and not care about the quality of the products and service?? Unfortunately it will be my last time to Ulta store. read more

Ulta Beauty - Hair Salons Near Me - San Diego, California

Wasted of money and time here at Ulta Beauty and apparently nobody cares. If I knew that Ulta Beauty has this very bad quality of work, I wouldn't even consider coming here, what a disappointment. I was told to come here for many more sessions to get my highlights to show!! LMAO!! No not a chance here! Kidding me, waste more money on a shitty job? I had to go to a different salon to have them work on my hair the following week and that should of been my first choice to start off with! I love my new highlights and the person that worked on my highlights did it all less than 2.5 hours and I didn't have to go back for another season in order to get the highlights to show up! That's what you call A PROFESSIONAL!!! Did it right the first time! Do not recommend ULTA BEAUTY for hair service, don't waste your money!! read more