Hanaa is a great hair stylist. She listened to what I wanted and offered suggestions. My hair turned out great. I highly recommend her!

They had a new hire with a learning disability and removed her from her position when she asked for one-on-one training. Will never go there again. How disgusting for a business to mistreat someone due to advocating for themselves! read more

I had stopped at this Ulta to pick up an online order, however, I stayed & shopped because the wonderful Sophia was just so charming & fun! We immediately bonded over my pick-up purchase (Chanel foundation). I then asked her if she had recommendations for color correction for a bruise on my chin. She recommended different products in different price ranges & even took the time to test several shades on my face. We geeked out talking about favorite skin care products we love. Bottom line: Sophia is friendly, knowledgeable & a lot of fun. She turned an ordinary product pick up into a joyful experience. I will definitely seek her out on my next visit for more tips! read more

I went here to buy something for my birthday, i have a rewards account. i wanted to use a gift card and the lady at the front was condescending, asked if i was buying the gift card i handed to her. i asked if i get anything/ any deals for my birthday. she ignored me and i asked again if i get a birthday discount and she said no. i looked it up online and she lied to me. educate your employees about what your company policy please. read more

I don't think of all the misery but of the beauty that still remains. Anne Frank To be honest I was going to complain about my experience in the store but then I saw this quote and I had to pause and take a breath. I'm pretty fortunate to be able to purchase these elixirs and potions for my superficial exterior. Instead I would like to say that this store is in a good location, plentiful parking, nice bright store, well stocked with lots of popular brands, clean interior, eye-catching holiday displays. read more

Never have any issues and they are well stocked. Sales staff are helpful. I would recommend.

Hanaa did a fantastic job on my hair! I want my hair cut into a bob with volume, and she did just that! She listened to what I wanted from the haircut and gave suggestions. She communicated with me about every step of the haircut. She was very knowledgeable about what my hair needed to keep it healthy. I will book with Hanaa again read more

It's been a long while since I've visited an Ulta, but I was thankful to find this location while out on my travels. Unsure if it's always that busy, but it seems Sunday afternoon brought in more than a few customers. During my visit, I overheard the manager telling an unmasked customer they'd have to leave & come back with mask. That said, it was nice to hear the mask mandate being enforced. I found my items quickly & headed to check out. When I got to the cashier, I was hurriedly signed up for Ulta's rewards program, which felt more like being forced to be honest. My fault for being too polite, but I really had no interest in doing so - I dislike when you're asked to provide a bunch of info. I just want to purchase my items & leave. I don't think I'll be returning to this location any time soon. While somewhat convenient, I prefer the Lakeview location. read more

Ulta Beauty - The Ordinary's serums - super affordable skin care! - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

My usual go to spot for keratin treatments, annie is the best ans the store is always bustling

Jasmine was fantastic about helping me find a whole new makeup set up! I don't wear makeup often, have very sensitive skin, and didn't know where to start with brands and quality so she was fabulous. Thank you! read more

My hair was a complete frizz-ball, split ended, grown out mess and I've been to other salons and finally decided to try Ulta. I booked a session with Jackleen Null (elite stylist) and she is a literal miracle worker... my hair has never looked so good and I got a million compliments from people. It gave me so much more confidence considering I always wore my hair up in a ponytail or a bun, and I have never been happier after getting my haircut. I am 10000% going back, she's ma girl definitely recommend her to anybody who needs a hairstylist!!! Thank you Jackleen! read more

Ulta Beauty - :) she even styled it, 100/10 - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

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I would like to recommend Savannah for doing my make up last June 3,2024 on my wedding day. She did an awesome job .. I had a lot of compliments during my big day from my family and friends. She is a great make up artist and highly recommended... read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

This is my favorite Ulta! The staff is great here. I know nothing about make up and I always tell them that, and they're helpful in their product suggestions. I don't feel like they're just trying to get me buy something expensive or something I don't know how to use. I appreciate that. They tell me if I have coupons available. Every sales associate asked if I needed help. Everyone was nice and the store was laid out nicely for a guy visiting ULTA. Had a manager ring me out. Very easy to sign up for the rewards card. Made my shopping easy and effortless. Thank y'all for great customer service read more

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I first came in to do a return then a product exchange. I wanted to exchange a bronzer since the one I had was too pale for my complexion. I decided to swatch the testers to see which one would suit me best. One of the stocker associates told me I'm not supposed to open the new products as I was struggling to open one of the testers since my nails made it difficult. I was confused as I was clearly only grabbing the ones that were displayed as testers with the stickers, so once I mentioned that I only used the testers she made no more comments. I understand wanting to notify customers that only certain ones could be opened, but it felt like she gave me a side eye and it just made me feel uncomfortable when she could've admitted she misunderstood the situation. I left without making the exchange. read more

Location wise? It is great. Support from staff? Could be better. I have come here several times as I live 1.5 miles away but it has been consistently inconsistent. I am really bad at make up, incredibly impatint and one impulsive buyer. If you talk to me and suggest me things to buy I will buy your whole store and believe you and all the suggestions you have for me. I have come here spent 6 mins and walked out with 160 dollars worth of products. I have also spent 20 mins and only gotten one eyeliner and left because the consultants are not helpful. Anyway, I assume covid has been affecting them like any other business as they are out of a lot of things but thats why you need beauty consultants, to steer you to other options. Just saying, get it together Ulta. read more

The response from Ulta Beauty was that they were sorry we couldn't find all of the products we wanted, and that some things fly off the shelf. And that they don't match competitor's prices... Nice response, however, I wasn't complaining that they wouldn't match Amazon's price, I was complaining that because they didn't have it in the store, they would have to order it for delivery to my home. The item was on sale for 30% off in the store, but I would have to pay FULL PRICE to have it delivered. I was in the store, but I would have had to pay an extra $6 to have it delivered. The manager couldn't do anything for us, since she didn't have a coupon code to apply there was nothing she could do for us. The store didn't even try to see if any other stores in the area had the item we wanted. Ulta gets an undeserved 1st at review for lousy customer service. read more

I like this location MUCH better than the Harlem location across the street from the Harlem and Irving Mall. I came here yesterday around closing time, and they were surprisingly very nice. I worked in retail, and I know how annoying late stragglers are, but I came in with my boyfriend at 8:50 when they were closing at 9pm, and they were still very helpful. I thankfully knew exactly what I wanted and I wasn't that a-hole who looked around for hours. The one worker asked if she can help me with anything in particular, and I am so glad she came up to me and asked in a friendly way because she let me know that they didn't have the one brand I was looking for, but they do sell the Becca highlight that I wanted. I just didn't know where it was located in the store, so she walked me right to it. The workers here have always been very nice, and unlike the Harlem store, they don't follow you around assuming that you are stealing products. I have never gotten my hair or makeup done here because my mom is a hairstylist and I just do my own makeup, so I do not have any review on how they do with that, but the store itself is very clean and organized and I have never had a negative experience from any worker at this particular location. read more

Savannah at the Ski Bar is the best of the best! I've had multiple facials with her and every time I leave feeling glowing. She does a great job explaining exactly what she's using and the benefits it has. I appreciate how thorough she is doing her consultations and services. Also, she gives excellent aftercare instructions to help make the most out of your appointment. 10/10 would recommend checking her out! read more

Love Jackleen! She is very professional and does a beautiful job with my hair. After a haircut, highlights, and root done, I leave a happy customer . Everyone is friendly and the store is always clean. Highly recommend for shopping and salon services! read more

Ulta Beauty - Highlights, cut, and roots all done - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

I waited a whole month for today to get one of the hair product deals for 50% off. But apparently so did everyone else!! I initially went this evening to the old orchard location but they were completely out. They did offer free shipping online but they were sold out too! I then had the sense to call the Village Crossing store and they had two last boxes. So happy! Although not planned I also picked up a brand new styling heat brush (extremely light and an ideal travel buddy). Awesome service, I was asked if I needed help by several associates working on the floor and found everything that I needed. read more

One of the best experiences I've had with an Ulta in the last decade, at least. The staff was friendly and very helpful, and the store was well-stocked! I highly recommend visiting this location for your beauty needs. From all the Ulta stores I've been I have to say this is the best one . The staff is very nice and polite . I've never heard any attitude on the contrary . Keep up the great work and great customer service skills. Clean store and very friendly service. I was approached multiple times asking if I needed help, which I appreciate even though I'm someone who is more of a solo shopper. Also very appreciative of the associate who kindly stepped away from the fixture she was working near so I could grab the product I was looking for, while still adhering to social distancing guidelines. I'm closer to the Skokie location so I usually shop there, but I shop here every once in a while. I'm surprised to see so many negative reviews about rude staff. The staff here has been friendly every single time I've shopped here, pre-pandemic experiences included. Makes me wonder what kind of attitudes some of these people leaving negative reviews were giving. I've worked in retail a long time, and I can count on one hand the amount of times I've seen an employee give a customer undeserved attitude. Just saying. read more

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I don't use the salon so this review is for the store only. I've never had a problem and in fact, the sales people have always been friendly and helpful to me. I come here for my daughter's dance makeup and for the colognes and perfumes. Love the regular coupons in my email! What I find most disappointing is that Ulta now carries MAC, which is my favorite cosmetics line, yet this location doesn't have it! Ugh!! This store is super close to my house, yet Old Orchard will be seeing me a lot more due to this. Disappointing!! read more

I love getting my hair done by Jackleen! She never fails to get the look im aiming for. She is such an amazing and honest person. She also takes her time to listen and explain each step of my hair process.. balayage. I definitely recommend her as she a professional color specialist and is passionate of her work. My hair could not be any happier to have her as my stylist! read more

I love getting a hair cut with Jackleen every few months in the Ulta Salon, she's a hidden gem! She knows exactly what will look good and work for me, especially since I'm never sure. Never disappoints! read more

I went to Ulta Beauty Salon to do my hair, I met with Jackleen for the consultation. She was honest with what needed to be done with my hair And what i should expect. This is what she did: Baby lights Corrected color Colored my roots Hair treatment Jackleen took her time in answering any questions I had. She gave me tips on how to take care of my hair and keep the color lasting longer. I am in love with my hair! Thank you Jackleen! read more

Ulta Beauty - After Jackleen did her magic!! - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

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A happy medium between cheaper line of cosmetics and a more expensive line of cosmetics. It's a combined beauty store of convenience stores such as Walgreens with a department store like Macy's. If you're into cosmetics, you'll most likely find what you need, from face lotions, hair products, makeup, nail products, tools for makeup, hair, nails, with a salon in the back. They have a wide variety of brands of all different types of beauty products or tools you may be looking for. read more

After remodeling and hiring new helpful employees this is a great store now! The store is clean, well stocked, great products that are organized well. The staff greets you and will help with product location or suggestions. read more

I've been a returning customer at this location for years, but after an experience I had yesterday I will most definitely not be coming back. I came in late evening to buy a perfume, the young lady at the register was extremely helpful and kind. However, I believe it may have been one of the managers that was being extremely demeaning towards the young lady on the register. This manager was talking down on her and being disrespectful/demeaning and it was extremely disheartening to witness. This manager should be fired! I'm not sure of the name of this specific manager but she has blonde hair. This was such an unfortunate situation I had to witness. No staff should be treated like they are less than human especially in front of customers. It is extremely unprofessional. This is unacceptable read more

I walked into your store about 7pm Friday night looking to try a whole new method and products for my face. I was looking around and felt lost. LOL As I was looking around, I gave up and finally asked for help. I asked this lady named Lonnise, if she could help me in finding me a new products for my face as in primer, concealer, moisturizer, foundation, you name it. She suggested a couple brands and actually took the time to explain each product and help me try some on. She had patience and grace when attending to me. A couple people around us needed help as well. And let me tell you, she did her best to attend to us all. I have never been to an ULTA and felt so happy with customer service I receive. As I was walking out, she made sure to tell me, "have a good night and make sure to tell me how products worked for you". I would definitely recommend going to this ULTA and asking for Ms. Lonnise for all your make-up needs. read more

THIS IS FOR THE STORE ONLY! I have been going to the Skokie Ulta (in addition to others) for many, many years, much like most women. I have never had a bad experience, until my last visit at the Skokie store - which, ironically, will be my last visit. I reached out to management to voice my concern/complaint - to no avail. It is apparent big box stores don't care about individual customers - to be expected, I guess. I am a manager at a small, independent animal hospital, and every once in a while when we have an unhappy guest we take it very seriously. Slightly disappointed that they do not feel the same. But again, not surprised. I will NEVER return to another Ulta - and I am very happy Whole Foods has amazing cruelty-free products, at great prices. Oh yeah, and amazing customer service. read more

I called 15 different locations before calling ULTA and I'm so happy ULTA scheduled me that night!! I worked with Annie and SHE HOOKED MY HAIR UP!!! I wanted caramel highlights and she patiently listened to me and spent a long time making sure she understood EXACTLY what I wanted!! My hair looks so gorgeous right now, just look at the pictures. She's the best hair stylist I've ever met. She's a wonderful human being. She stayed with me even after the store closed, which I'm sure annoyed the other girls working there, but Annie is the BEST OF THE BEST OF THE BEST!! GO SEE HER!! read more

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I got a haircut from Jackleen yesterday and I am in love with my new hairstyle! She walked me through and explained all the steps and made sure I was comfortable with what she was doing to my hair. I do not trust a lot of people with my hair and it made me very happy that Jackleen listened to what I wanted, and she definitely made my vision come true. read more

I came here looking for Cargo products but Ulta doesn't carry Cargo anymore. I asked the cashier and she rudely said she didn't know is customer non existent here? Another salesperson approaches me minutes later and asked if i needed help. At least this one was a bit friendlier. I asked her if they carry Anastasia and they did. The store lacks a lot of product that Sephora or Target carries. I went to ring my order to the same rude cashier and showed her a $3.50 online coupon but she couldn't redeem it. I will never come back. Last $55 I'll spend here. In another occasion I was looking for a heavy duty concealer and spent a good hour on the same section. The salesperson grew impatient with me trying to decide which product to buy she literally said "we're about to close in 3 minutes." I was rushed out. Ulta has gone to shit. read more

I got my first keratin treatment last summer with Jackleen and have been getting them every 12-14 weeks since. Before the keratin treatments my hair took forever to dry, it was super frizzy no matter what I did. The keratin treatment doesn't straighten my hair it relaxes my wave, so it's not noticeable when my hair grows in, which is what I feared. The treatment is so worth it if you have hair that's difficult to manage and to style. My hair is smoother, healthier and easier to style because of the treatments, highly recommend it ! read more

Ulta Beauty - Before and after - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

Jackleen you are amazing!!! You saved my hair, no words can express how much I appreciate you. Thanks for all the great tip and I'm loving my new hair cut highly recommend! she's patient and will educate you on what is good/bad for your hair. I found my new stylist! Can't wait for my next appointment!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Skokie, Illinois

What was I thinking... going to an actual store instead of ordering online? GASP! I was thinking instant gratification. I knew exactly what I wanted. But the ONE thing that I wanted, was NOT IN STOCK. Not like it was super high end or super popular, but the spot on the shelf where it should have been was empty. I tried to console myself by looking around. Guess what? Lots of things were out of stock. Whoever does the ordering here has been asleep at the wheel for a while now, it seems. Two of the sales associates walked right by me several times. No one asked me if I needed help. Considering I came in without any makeup on, it could be argued that help was definitely what I needed. But none was offered in the 15-20 minutes I spent wandering aimlessly around. I walked out empty-handed and irritated that I wasted the time and gas coming here. Have never has this problem at the Oak Brook location. Or online. Which is where I ended up ordering the ONE item that I wanted. Along with a few others, discounted and with free shipping. Will not be back to this location. Why bother? read more

Let's not keep our head in the sand. If we ever thought history will never repeat itself, we have not looked around lately. Ulta on Touhy Ave is a place that can apparently tell by just looking at me as I walk in if I am worthy enough to shop in their store. Discrimination plain and simple! read more

I'm reviewing the SALON at this particular Ulta. I got my eyebrows waxed and my makeup done by Adrianna. She. Is. Spectacular. This is my first experience in eyebrow waxing, and it got them done right before my wedding, and she took the time to explain what she was doing, and why she was doing it. I went in completely nervous, but Adrianna was able to reassure me that she wasn't going to make me look like a fool. My eyebrows look great, and now I'm a waxing convert. She also took the time to do my makeup. We were able to talk beforehand and she actually listened to what I had to say. She took into consideration the fact that I DON'T usually wear that much makeup, and the fact that it was my wedding day. Adrianna also told me about some products I should try without being pushy or making me feel guilty about not purchasing them. Talking to her was like talking to an old friend. Adrianna did an amazing job on my wedding day makeup...nothing felt heavy and I didn't feel like I belonged in a brothel. I felt like me...only more polished. YAY! Plus she's badass. read more

I came here for color service a few months ago. I'm a veteran of the Redken Color Glaze being that it's the only coloring service I've used since 2008. I know the ins and outs of how to mix it and how it works specifically to make sure I get the desired result even if I am stuck with an inexperienced colorist. Being that I just moved away from where my usual Ulta colorist is located, I decided to try the one at Village Crossing out of convenience. I don't remember his name, but a young African-American man was my colorist. I tried to explain to him that I love being a brunette, sans any warm tones. I overheard his conversation with the more experienced colorist that was also working that night, as he did not know how to mix the color for what I was asking and then her suggesting that he mix the clear glaze into my formula. Nope - that will dilute the color and cause more warm tones but obviously these colorists didn't know that. Not wanting to get a bad dye job, I had the young man call the Ulta where I'd last had my hair dyed and ask for the formula that they had on record for my hair. Phew! I got him to agree to use it. I don't like to step on people's toes and act like I know more about their profession than they do, but in this case, I did. They insisted on washing my hair BEFORE coloring it even though no colorist at any Ulta or any salon PERIOD has ever washed hair beforehand. They told me this was their procedure so I went along with it because I didn't want to be a b*tch. I was also told I had to sign a waiver for the color services, something that was also new to me. I could understand if someone was getting a relaxing treatment or some other kind of chemical treatment and needed to sign a waiver, but this was just a standard color glaze - not even permanent color. Whatever, I signed it. Just wanted to get my hair colored and glossed up and get out of there. When I was seated under the dryer, I noticed that the air was cool. I mentioned this and the young man just waved it off and said that the dryer just needed to "warm up." He walked away and so i turned around to check out the temperature setting and it was on "cool" so I turned it up to hot. Heat is needed to get the color to really penetrate the hair and stick, especially in my case, as I have a few grays. I would expect a colorist to know how to properly use the dryers. After they washed my hair, I left. Never going to return even though this location is more convenient for me than any other. Sorry, but you need to go back to beauty school. And for the record, the color did not hold and started washing out within a week and a half. I will always prefer to apply color to DRY hair. read more

I am not grading the store as a whole as I only dealt with getting a facial there, so my comment is only on the facial/skin care aspect. I received a facial from Valerie S. and I must say out of all of the stores I have been to, it is hard pressed to find an employee who actually cares about her job, delivers excellent customer service, cares about the customer. Great work ethic! She did an excellent facial, is well informed about product and skin care and took the time, as long as it took, for whatever questions I had, I did not feel hurried at all. Now if the rest of society could only follow suit. This store gets my repeat service just because of this loyal employee. read more