I can see why the star rating here is low. Out of everyone on the sales floor, only one employee greeted me and asked if I needed assistance. I came in intending to purchase a bottle of Dior cologne, but the associate standing at the Dior display never acknowledged me or even looked up. As a result, I'll be taking my business to Macy's instead. The one bright spot of my visit was the African American young lady with the twistty hairstyle. She was welcoming and the only employee who made an effort to greet me. Her customer service stood out and is the reason this review isn't lower. read more

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4.18.26 It's been a while since I have shopped at Ulta. My daughter and I came in and we did not stay long because it was so HOT in this Ulta. You know a woman in a make up store will always look around and buy a few items they did not come in for!!! But this time I found the one item we came in for and we left. Fix the air! read more

The tinsel service wasn't what I wanted. When I went back they said it was supposed to look that way. I came back to get it fixed and was met with excuses to why it looked that way. Very disappointing. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Spring, Texas

Lynnae did amazing today! I came in and had no idea what I was needing and she did an amazing job to assist and help me with everything!! Thank you so much! read more

I recently visited your store to pick up my daughter's birthday gift from her Ulta account. I hadn't received a message about the birthday freebie, but when I asked at the front, the associate directed me to select it from an area she referred to as "closest to the wall." I wasn't familiar with that term and asked for clarification, but her response wasn't very clear. I assumed she meant the drawers behind the counter, so I walked in the direction she pointed. At that point, another associate loudly said, "Ma'am, don't come behind the register. If you need something, we can get it." While I fully understand the policy about not going behind the register, the tone and volume made both me and my two young daughters feel as though we were doing something wrong. The overall interaction felt unwelcoming, as though we were being treated like we were attempting to take something rather than simply redeeming the birthday gift. Ultimately, we did receive the item, but the experience left my daughter feeling upset on her birthday. I believe the situation could have been handled with more patience, clear communication, and a friendlier attitude from the staff. As a long-time customer, I hope that Ulta can encourage better customer service so that future experiences feel positive, especially for something as special as a birthday celebration. read more

I had an incredibly disappointing experience at the Ulta in The Woodlands. I came in with a bride-to-be (who is disabled), her two young nieces, her mother, and myself--a professional makeup artist with 25 years of experience, recently "retired". I was simply there to help her find the perfect wedding look and assist with product selection. At first, the staff was kind. Since the bride is disabled, they allowed her to sit in a makeup chair in the corner while we tested products. I was respectful of the space, used only Ulta's disposable tools like Q-tips, and kept everything clean as we worked. We were clearly planning to spend around $500 on products. Then, out of nowhere, the manager approached us and very curtly demanded I vacate the seat because it was "reserved for Ulta artists"--despite the fact that no one had used the area for over an hour, and there were two other completely empty makeup stations right next to us. I explained the situation and asked for just 5 more minutes. She only relented with extreme reluctance. I was doing all the work of promoting and applying their products, helping my friend choose what to purchase. But after being treated so rudely and made to feel unwelcome, we cut our purchase in half and went to Sephora instead to buy the rest--nearly $300 worth of makeup. This experience left me horrified. No customer, especially one with a disability, should be treated with such a lack of respect. read more

My favorite product was discontinued and I was very stressed. Catalina took her time helping me find a replacement and explaining everything to me. She was very professional and knowledgeable. read more

I got my hair cut by Mia and y'all she doesn't get enough attention I did a big chop! About 8 inches of hair and she made me feel like a brand new person! Layers and curtain bangs were absolutely gorgeous and I appreciated her attention to detail. I'm obsessed! She will be my go to stylist from now on I highly recommend booking with her read more

Ulta Beauty - Signature Haircut - Cosmetics & Beauty Supply Near Me - Spring, Texas

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I had the best experience ever with Evelyn at Ulta! She cut and colored my hair perfectly -- it turned out amazing! She was quick, professional, and made the whole process smooth. Thank you, Evelyn! I will be returning!!! read more

I used to live here in spring and would always go to Giselle for my hair and I loved her work! I loved it so much that I now live 40 minutes away but I still come to her to get my hair done because she's the only one I trust. Highly recommend going to Giselle you won't regret it! read more

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if I could give 0 stars I would. I walked in excited looking for a gift for my wife mind you I am a lesbian and Rachel was one of the first sales associates I had seen, so I walked up to her and asked her for help finding a gift for my wife, but once she heard it was for my wife she gave me a ugly look and looked me up and down and started texting on her phone and walked away. I will never come back. I hope this is addressed to her because she made me feel like shit. it's 2025 you would think everyone would be more open! I am appalled! you lost a customer Ulta... I am now a proud Sephora credit card owner! read more

AVOID AVOID AVOID!!! Purchased Pureology shampoo and conditioner with $5 off coupon with total receipt charged to my cc $72.53. Person who rang up my purchase asked for my phone number for my Ulta rewards. HOWEVER, SHE DIDN'T BOTHER TO APPLY MY POINTS. Only learned of this after she finished my purchase NOT realizing that she didn't apply my points automatically nor did she even ask me if I even wanted to use my points of which were due to expire. Requested she apply so I didn't lose out of $8 that I earned of which was due to expire and would be LOST FOREVER! So, to apply my points, it took THREE ADDITIONAL RECEIPTS to rectify this issue! Stupidity! All while I'm charged again to my cc and then finally a credit that I pointed out to them that I will now need to wait for their system to credit because we all know how they love to charge us, but then it takes them 7 plus days for our credits/returns to even show up on our cc. 1. So they rang me up a return of my original receipt followed with a purchase that actually netted a $0.00 balance and still NO POINTS APPLIED. 2. Charged me again and applied the $5 off coupon credit manually and then deducted the $8 points that was due to expire. Second cc charge $63.86. 3. Told them they still double charged me and then they again returned the original purchase again for a credit of $72.53! The manager Bailey stated it's NOT their policy to ask if you want to use your points. I told her that other Ulta cashiers ask. Then she had the gumption to tell me it's irrelevant to their store if customers even use their points. I responded, yah I bet it is because you all could care less whether someone uses their points because it's more money for your store if customers don't use their points! How ridiculous and ignorant to even say this to your customers!!! AVOID AVOUD AVOUD!!!!! read more

Yikes, this store gives me anxiety. The makeup sections are so disorganized and empty no matter what day and time I come. They're always out of stock. And if you're coming here to test makeup, go somewhere else. The testers are always missing or they just don't have any out, so I can never swatch anything, just have to guess when it comes to matching makeup here. Their makeup brush section is so messy, confusing and never stocked. The morphe section is always empty. Only giving 2 stars because I never have a problem in the hair products section. Really wish they would do a better job with inventory here since it's so close to my house. But I guess I'll have make that drive to the other makeup store until then. read more

I'm very upset I scheduled a total blonde 10/20/2023 I went to the wrong ultra salon I was scheduled at 6600 spring stuebner with Neil and when salon called from the one I was at it was okay I get to my car and I received another call saying could I reschedule I literally can't and now I can't get my hair done until after my birthday I'm really upset because it crazy to me a long time ultra customer and I can't even get a little grace because I went to the wrong salon wow! read more

The people that work here are disgusting. They are truly some of the most uppity, snobbish, rude women I have ever had to NOT DEAL with in my entire life. These aren't teenagers either. These are older women who shouldn't be in retail/customer service. I spent over 150 dollars in this store and not ONE person even said HELLO to me. I was in the store for about an hour looking at different hair products, vitamins, shampoos etc. The women working in the hair salon I guess thought they were too good to say hello to a customer and ask if I needed any assistance. After figuring it all out by myself, the 20 something y/o at the register asked me if anyone was helping me/did I find everything ok? I said, I found everything by myself and you're the very first person to even speak to me here. Instead of saying I'm sorry, would you like to speak to a manger, she said would you like to sign up for a ULTA CC LOLOLOL. NOT ONLY do I NOT want to sign up for your ridiculous CC, I will never be coming back to this Ulta again. Hey MGR's, why don't y'all try hiring people who are LIVELY and NOT AFRAID TO SPEAK. ENGAGEMENT with the guest is everything now a days. It's pathetic and non Texas like. If this was a Yankee state, sure, I'd get it, but this is TX. Learn some hospitality read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Spring, Texas

DO NOT GET YOUR MAKEUP DONE HERE!!! If I could give negative stars I would. I was scheduled for a 3:15 everyday makeup session, I showed up at 3:15, and was not seen to until almost 3:25. I had an event to get to at 5:00 pm and had to leave at 4, I made this known. My "artist" was not ready for me and we had to walk around the store to get supplies, I do not know if this is standard practice. I made my preferences known and she was either not listening or not taking them into consideration. The makeup application itself was an absolute disaster, she mixed a primer and a not at all match tinted moisturizer that should not have gone together, and as she was applying it, it was melting off my face, streak, patchy and ugly. I asked her to start over, unfortunately with the same result. By this time I had to leave for my event. So, told her to wipe everything off, I had to rush to BUY NEW MAKEUP AND BRUSHES to attempt to fix the bad job she did and did it myself in the parking lot. I went into Ulta prettier than when I left. I had never felt so ugly than when I was looking in the mirror at the job she did. read more

I come to Ulta for Clinique items mainly. The Clinique area is right in the front of this store - and bingo! They had exactly what I wanted! Score! Clinique technicians that introduced themselves were very friendly and helpful, too. Checkout was a bit on the slow side, but I'm sure that's because there were quite a few people shopping when I was in. I need to come back to explore the rest of this store (I was in a bit of a hurry today), for this Ulta location is looks very nice and very well stocked. I was impressed. read more

I usually look at the Ariana Grande purfumes when my older sister drags me here then I just follow my sister around but EVERYTIME i go and I walk off the staff follows me, they dont ask if I need help. read more

Worse place to do a pick up order!! They still let everyone in line go before you so you really save no time. 4 other customers gone before me today. I've done order pick ups at other ulta locations and it has always gone smoothly with little wait time. read more

I highly recommend Chloe for eyebrow waxing & tint! Just got mine tinted for the first time & love it!!! One less step in my daily makeup routine. read more

0 stars for customer service. Tried returning a gift using the gift receipt & without telling me, the cashier put it back on the purchaser's card. Then when I asked if they could undo that & give me a gift card they told me they couldn't reverse it. The "associate manager" said the cashier was inexperienced and that it was her fault and she was sorry. Then the manager got involved and told me it was my fault for not stating before that I wanted a merchandise card. And that was all they offered for the mistake. Why would anybody return an item using a GIFT receipt, and expect the money to be given back to the original purchaser? What's the purpose of a gift receipt then? If you shop here, expect service like blaming the customer & offering no help for their mistake. That's not what I learned to do in my retail experience. Bummer read more

Gave it 1 star bcoz My order was "supposedly ready for pick up" but then the staff said that one item is not available? Like huh?! I thought it's has been ready for pick up??? So it should be ready. Ugh waste of time.. read more

I booked an appointment to have my daughter's hair curled before a big event. Her hair is super straight so we booked the appointment thinking they could put something in her hair to hold the curl longer than if we did it at home. We arrived early, the person checking us in was also the person doing her hair. She didn't seem to excited to be doing a 12 year olds hair. Before she began on my daughter another lady came up asking to book a haircut for her girls. The stylist said "No one has any openings we are all booked" Then someone came from the back and was able to look at the schedule and book something for them. I should have listened to my gut and walked. My daughter was in the chair for 15 min...tops. The stylist basically used a curling iron 4 or 5 times on her hair. When I expressed my disappointment the stylist just said "Sorry your not happy" and went on talking to a coworker. I went to the front to check out, asked if I wanted to leave a tip. I said nope. They asked what was wrong, looked at my daughter's hair and said, we can get someone else to fix it. I knew the only person that wasn't busy was the one that half assed my daughter's hair. Nope. They didn't even offer a discount. I will never come here for a service and told everyone at her event Saturday evening to do the same. Attached are the pics from when we got in the car and once we got home about 15 min later. read more

Ulta Beauty - In the parking lot after I paid $30 for them to curl her hair - Cosmetics & Beauty Supply Near Me - Spring, Texas

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Customer service is going to have to improve. The staff is so disinterested it's disappointing. They have people walking around to watch you but not offering to help. This location is in a decent area. Their workers should shape up or go to another location where that type of service doesn't matter read more

I was warned that the girls here are rude as hell from multiple people, but decided maybe I could give it a try. I called today to see if they could accept walk-ins for eyebrows. The number I called was an automated system. It said "for salon and eyebrows appointments press 1" so I did. The girl picked up, and I asked about eyebrow walkins. I was replied to with curtly "this is the salon." Ok? So can you help me? Or direct me to someone who can? And before I could say anything, was put back on hold. At this point, I was a little surprised at the short rude answer, but whatever right? Then I'm on hold 5 more minutes, and I get the eyebrow station. Her response to me asking if they accept walkins "Ummm no we don't accept walk-ins. Also, it's Friday." Very sarcastically. Are you effing kidding me? No shit it's Friday, and I'm sure you're very busy that it being a Friday. However, the attitude and answer was so unnecessary I was so shocked! I will NEVER give this location my business. And I suggest the GM or DM get these girls in check before they get reported. read more

The store is organized. The staff is very helpful. Even the cashier lady is very friendly. They help me to find out the foundation that is better for my skin and the matching tone color. read more

I usually never like to write reviews or anything but there's something about this specific location that reminds me why not to go there. I work at the opposite shopping center so usually I go to Ulta after work (I don't look my best) and every single time I go there's always one person following me around the store as if I'm going to steal something. On the first occasion i thought maybe I'm being crazy, but every time I would turn into different aisles there would the the same person that was at the aisle. Even if I move form high end to the drugstore aisle. And she would ask me a question to play it off. I felt super uncomfortable and made me not want to go back. But since it's so convenient and close to me I went again and the same thing happened. This gentleman kept following me around the store and pretended to organize and to put stuff back but I would noticed Him watching my every move. It's such a uncomfortable experience. I understand I don't look my best and may not have a full face of makeup or something but I was just trying to shop in peace. read more

I don't know her name but there is a hairstylist lady who isn't nice with customers. She is rude and has a bad attitude. She uses her resting face to get things she wants her ways read more

My wife scheduled an appointment to have her makeup done for her 40th birthday party at Ulta. Despite the fact that she scheduled two weeks in advance, we received a call ON HER BIRTHDAY informing us that they could not do it at the time she requested. They expected her to change her appointment from 5:30pm, to 1:00pm. Now, I am a man, I don't wear makeup, but even I found this request to be incredibly stupid. Apply makeup 6 or 7 hours in advance? Seriously? What was the reason? They had a stylist call in sick, so they were switching over to have them do hair. In other words, they could make more money doing hair than makeup, so my wife's appointment meant nothing to them. Well, we called another Ulta location, they got her in at 5:30pm. She was kept waiting an extra 20 minutes, was tricked into paying $60.00 instead of the agreed upon $45.00. She was told it was "formal" makeup, even though it looked like a totally normal and rather plain job that anyone could do. On top of that, the girl doing the work, Zoe, was running back and forth between my wife's makeup and another woman's hair. Ulta is just another over hyped chain of fast food style services. Customers are merely treated as numbers and not people. This was a rip off, and we will not be doing business with them again. There are dozens of small businesses and honest, passionate people who care about the craft of looking good, and style. They deserve our money and our patronage. ULTA deserves nothing. read more

WORST customer service ever!!! Marisol did the best eyebrows, and she is no longer there unfortunately. The one prior to her left as well. What does that say about this location or business??? No longer happy with my brows! Definitely not worth paying $24!!!!! The people checking clients out should not be in customer service. It's ridiculous! The people they hire . read more

I went into Ulta with my family there was 7 workers standing everywhere. People asked us if we needed anything multiple times. But I went up to someone and told them that there was no toilet paper in the woman's restroom. She went back to the hair salon and said something. The hair stylist said there outt of toilet paper. How can you have a buisness that doesn't meet the needs of there customers or have retail workers constantly bugging you. One of the worst Ultas I've been to read more

Had a wonderful experience 4/13 with two of the staff! There was a lady with black hair, kind of short (wish I knew her name, she was so nice!), that was working on the floor that helped me with products and brushes! Then, when I was paying, Cassandra helped me with a product that wasn't in stock. she helped me a lot and was super nice and easy to talk to! The other girl and Cassandra went above and beyond with their customer service that I'll be looking forward to this location next time! I greatly appreciate you two! read more

IF I COULD GIVE THIS PLACE ZERO STARS I WOULD I made an appointment at the salon for a MINIMAL cut and a baylage. When I arrived they threw me with KYLE(not the stylist I had an appointment with) I didn't make a big deal about it and sat down in his chair. When I was explaining what I wanted him looked very confused. I told him that I had been growing out my hair for 2 years so that it would be long and healthy before I dyed it again. I asked him to cut off 3 inches MAX and I stressed that keeping my length was very important to me. Again looking confused and nervous he pulled all of my hair behind my back and cut off 8 INCHES! I was appalled but I tried to stay positive because hair grows right...wrong I should have gotten up and ran right then and there but I let him continue with the color. long story short it took him 5 hours to give me brassy and unblended HIGHLIGHTS (not what I asked for) there were so many missed spots and blunt edges and when I brought them to his attention his solution was to 1st argue with me and then proceed to slap 40 volume bleach directing onto my hair and scalp which obviously burned my scalp. Then instead of rinsing my hair properly he made me lean over the sink while he sprayed me with the hose. BLEACH WAS RUNNING DOWN MY FACE. I left in tears. My hair is ruined. I had to go back the next day for an additional 5 hours for them to "fix" my hair. Before the service we discussed they would fix it and give me a full refund but instead the "fixed" my hair and then decided to say that I would only be getting half of my money back because I was now "happy with my hair" exhausted and emotionally drained from this whole experience I accepted this but that isn't fair. I was made to pay $120 to have all of my hair chopped off, and damaged only to leave with it the same color I entered with. PLEASE! Do not spend your hard earned money at this salon. They will ruin your hair. And KYLE had zero remorse for ruining my hair. This is the worst salon experience Ive ever had. So bad that I wont even be shopping at ULTA ever again. I plan to take my story to Ultas corporate office but I just wanted to warn my community. do not come here. read more

Made an appointment online with stylist, Roxana Avalos, and when I showed for my appointment I was informed that she wasn't coming in. The lady that told me Roxana wasn't coming in said oh no she should called you/: Very poor customer service. read more

This location does not believe in customer service. I had a terrible experience the moment I entered the store, purchased my items and walked out. The staff is so rude, not to mention lazy. I requested assistant from couple of the staff there, they were literally doing nothing but chatting with each other, blew me off, standing around gossiping. One lady helped me for 5 minutes and walked off! I'd rather spend my money with Ulta online or ho to the Woodlands locations! But never again will I step foot in this store. I am surprised others didn't comment regarding the lack of professionalism, knowledge and personable skills. Very frustrating these dayhow people in retail don't believe in customer service. read more

Wish I could give zero stars. Customer service is horrible, they have absolutely no idea what they are doing. A simple return took 20+ minutes to the point that I was in tears and just wanted my original product back. Then I was told that since I had returned it (JUST NOW) I couldn't get it back. I was beyond upset. Had a terrible experience and it's too bad I won't be shopping there (at any location) anymore because I did love their rewards program. I had reached diamond status so I was an extremely loyal customer. read more

I am a loyal shopper at Ulta Beauty. Today I dressed a little down, let my natural hair out, and went in with sandals on. I guess I looked suspicious upon first looks but I've never stolen a day in my life--My friend started shopping and as she did, I noticed that 3-4 employees started following me from all directions (being that I have nothing to hide nor was I stealing I just brushed it off because it's their job to do that) and the manager kept staring at me. She knew what she was doing. I get to the front to check out and the manager (a woman who is a heavy set woman, short hair, glasses, with tattoos) is whispering on her walkie talkie about me and laughing amongst the other girls. She even had them stand by the doors to watch me (knowing I hadn't done anything wrong) Here's my problem with this, BE PROFESSIONAL!!! I work in retail so for this GROWN WOMAN to be laughing, making a complete buffoon of herself, and acting in an immature way, baffles me. She's setting a terrible example for her employees. I will no longer shop at or recommend this Ulta in the future. I will not say race had anything to do with this but I will say don't judge a book by its cover. I hope in 2018 Ulta will find better people to represent their company! read more

Staff is helpful and nice. But they are ALWAYS out of stock of so many makeup items. Something/someone is not doing their job right, there's no excuse for so many items to be out of stock all the time. This is the only non drugstore makeup store near me and I can't rely on them, it's disappointing. I hope they fix this problem soon read more

I never trusted anyone with my hair until I started going to this salon with these women!! They are all so knowledgeable and passionate about what they do which made me so much more comfortable having one of them do my hair! I go to Lynn as my main stylist who is absolutely amazing! But the other girls are just as fantastic! I've always seen happy customers leave their chairs astonished with the results! You'll sit down with the vision you want and they give you it plus MORE ! I'm never going anywhere else now that I found this salon! read more

I'm really surprised about the lack of customer service at this location being that it is pretty much brand new. Most locations I walk into, there are plenty of associates asking if you need help, but not this location. I was probably there about 20 minutes before anyone acknowledged me and by that time I didn't even bother asking them for help, I just left. The layout of the store seems small as if they don't have as much to offer as other locations. I noticed NARS was recently added at another location but did not see it here. Maybe it being a new store, they were still waiting to add it to the collection, not sure but I wouldn't waste my time coming here again. I will just keep going to the Kirby location. read more