I've never been impressed with the quality of work that any visible changes provided when it comes to color. (Cuts, sometimes.) So when I made an appointment here after a friend's recommendation, I was still a bit scared. I paid over $300 from a salon in midtown for ombré hair so I was afraid of the chance they'd ruin it here. But since I didn't want to pay another $300, I decided to give it a go with Mari and Rene. Hmmm... well let me just say I've never been completely satisfied with a color. Ever. Until my visit to this place. (Who knew!) I mean idk bout other colorists at VC, but it's obvious that Rene had a knack for it. I mean... it wasn't easy to do what I was requesting because I've only seen celebs with the quality of work I was looking for and you'd never thought you'd find it in houston, nevertheless at a mall! Anyway, I had to leave this review because there's not enough search results for people who are looking for great ombré colorists in houston. Now with Mari and my cut, initially I wasn't in love and I though it was a rush job... but after my first wash, and now a month later... I fall more and more in love with it. Really... she gave me exactly what I wanted but I didn't know it at the time and now I feel kinda bad that I didn't express gratitude or satisfaction at the time of my appointment. The only thing I'd maybe take away half a point for the review is for the pressure to buy products. But I can't leave a 4.5 star review so hopefully the total score will even out the average. Nevertheless, the quality of work with Rene and Mari are 5 stars!! read more

I honestly wish I never came my color was fine, but please do not come get your hair cuts here. They cut such a huge amount of my hair off that I'm crying. I've gotta wait months for it to grow back. Go to someone who will respect your wishes to keep length. NEVERRRR again. read more

Came in about mid day and front desk attendants were rude and not staffed. Last time I came the service was very different. Really friendly and willing to work. read more

I am writing to express my serious dissatisfaction with the service I received at your salon. I visited yesterday and showed Paulie a photo of the hairstyle I wanted. He assured me he could achieve the look, but the result was nowhere close to the inspiration image. After the first attempt, he tried to fix it, but the second attempt was still unacceptable, and I was extremely uncomfortable by that point. I informed the manager, Lucy, who said they could attempt another fix but that I would still have to pay. Considering how upset I already was, I did not feel comfortable continuing. I asked for some sort of compensation and she took $30, which in no way compensates the mess of my hair. I returned today seeking a proper resolution, but instead of assistance I was met with a rude attitude. Lucy had another employee, London, inform me that the salon could no longer fix my hair. This contradicts what she said the day before, when payment was involved. The inconsistency, lack of accountability, and disrespectful attitude were extremely disappointing. The hairstyle I received does not resemble the inspiration photo at all, and the entire experience was distressing. For these reasons, I believe I am entitled to a full refund. I hope the salon will take responsibility and address this matter professionally. read more

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Expert services, never have I been disappointed. Expensive but worth it. I did stray for cheaper service, but I always return.

On Monday Dec 23 my granddaughter had her hair mutilated by a so called stylist at Visible Changes Willowbrook Mall. All she did was chop off her ponytail and then she sent her on her way. This is what it looked liked after it dried. read more

Visible Changes - Hair after it dried - Hair Salons Near Me - Houston, Texas

I was just there today. Got a simple cut and requested straight blow dry. The cut was ok. She blow dried my hair like 80% and then she proceeded to straighten my hair wet with a flat iron literally wanted to cry but I hate complaining. Once she was done the top part of my hair still wet. Some parts of my hair were straight some were wet and curly. I was charged $93 for a shit job!! Never coming here again. If I could give this place zero stars I would. read more

if I could give no stars I would. Laura who is a "senior" hairstylist performed a dry hair cut on me. she didn't even bother to use a water bottle to spray on my hair, instead she continued to cut through my hair tangles and all. I should have jumped out the chair than because the results are horrible. Im crying as I type. I have to go back on Tuesday to speak with a manager to get my refund and than look for another stylist to fix my hair. DO NOT BOOK WITH SENIOR HAIRSTYLIST LAURA read more

Service was top tier! Attention to detail, impeccable. Had a nice fun chat with Geno. They made me go from a 4 to a 10 with a cut. I feel so confident now. Thank you so much, Geno! Will be coming back to you for sure (: read more

Worst hair cut ever. A $70.00 hair cut looks more like a $10.00 one. I believe her name is Lane. Never in my life going back to visible changes. read more

Visible Changes - Not happy with my hair cut. - Hair Salons Near Me - Houston, Texas

My son is 14 and has seen Sophia a handful of times since he started caring about his looks. He's always happy with what she does which is why we keep returning. She's very pleasant and professional too. The location is convenient and the staff is nice. read more

The workers were really nice and they listen to your input on what you're looking for with your hair

Yesterday, it was awesome experience. as a cancer patient, I went for shave my head and excellent service from Mayda. she was so caring and explain everything to me. at the end I went home with a hair in my head!!! thank you Visible Change read more

Visible Changes - Hair Salons Near Me - Houston, Texas

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Do NOT ask for Liliana she is very nice but does not cut hair well. I showed her a picture of what I wanted and she did not deliver. On top of everything she didn't even dry my hair at the end so I had no idea how it turned out until hours later. Also just for reference they have "levels" to this. As in how experienced/long they've been with the company and she was def up there. But if you go, just go to a 1st level. I'm sure you would end up with the same kind of cut for way less money. read more

I wanted a short haircut and decided to go to VC at Willowbrook Rather than my hair stylist up in Walden. I figured a new style Would be better done there. I don't remember her name- but I Told her specifically not to cut the back of my head short short. I wanted longer layers. She might as well have shaved it - it is that short. We had a long discussion about what I wanted and I even showed her pictures. And while the hair will grow back - I have to live with this awhile until it does. You would think someone who had been cutting hair for Six years would understand the customer. Does Visible changes not train their stylists. She is heavy set and had purple hair. That should have been my first clue. Won't go back there. I am sure they don't care if a customer is happy or not. Ends were also supposed to be choppy- Not straight across read more

Visible Changes - Hair Salons Near Me - Houston, Texas

I have been going to Jenn for over ten years now and she's the BEST. I am blonde and she does amazing highlights just perfectly. She is also very sweet!! I think Visible Changes is great I just wish they would have complementary hair blow dry after having color service. I mean you can pay extra and have your hair styled but I usually don't unless I have somewhere to go. For the money I spend on highlights I just don't like to leave with wet hair, plus the colorist can't review their work with wet hair. In other words, I spend approximately $150-$160 and still leave with wet hair. I don't get to thoroughly enjoy the excitement of getting fresh highlights until I'm home and style it myself. They do offer for you to sit under a dryer chair, but to me that's not a good idea. Nonetheless I'm still willing to keep coming because of Jenn. read more

Visible Changes - My blonde hair looks so pretty thanks to Jenn! - Hair Salons Near Me - Houston, Texas

I came in with blonde hair needing my roots touched up so I asked Marina to blend my dark roots using the Balayage technique to keep my root line from being so drastic and buy me more time in between color sessions. I showed a couple of pictures of BLONDE HAIR WITH BALAYAGE ROOTS. It wasn't until I got home and took a good hard look at my hair that I realized I don't have balayage at all, I have stripes made with highlights and lowlights AND my hair isn't blonde anymore. I went back today and asked her to fix it, and she said there was nothing she could do. Store management refunded my money for this session but I when I asked for a credit to help fix the mistakes they said no. ***UPDATE*** I reached out to corporate and they were very apologetic and helpful. read more

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I had a great experience. The stylist actually took the time to know what my expectations are. I have extremely frizzy thin hair. She cut my hair in a way that i can stule them easily, straight or curly. read more

Went in with long beautiful wavy hair to cut more into a long bob but something I could do my natural wave or curl. I said I didn't like blunt ends but she convinced be it looks better but something has stuck with me. I told her I don't want a soccer mom haircut but she said it's about how you style it. I listened because I trusted her. We put our trust into people cutting our hair because they are supposed to know. Well I now have a haircut that is difficult to style and I feel absolutely ugly. If I try to make my hair wavy it looks like I am straight out of the 90's in a terrible way. I was supposed to be booked with someone who understands very thick hair, but it seems I was not. I have had amazing hairdressers before know how to cut my hair to be able to curl, style or straighten all in one cut. I have given the haircut over a week with many tries but it's a bad cut. My hair is everything to me and I don't even want to be seen in public now by anyone. read more

YEN did an outstanding job fixing my hair color! I made the biggest mistake of dying it dark with a box color and it turned my hair this weird shade of brownish black with a green tint. I tried to rock it but HATED it. I wanted to go back to my blonde but was so afraid. YEN got me back to looking like myself. It took 2hrs with all the color adjusting but she did it!! Thank you!! read more

Visible Changes - Hair Salons Near Me - Houston, Texas

They were snobby & not customer focused. They also claimed our Debit card wasn't working. The front desk people were the reason I will never go back. The Manager and hair stylists were great tho. We ended up spending $8 to use the "convenient" ATM machine in the mall. Funny, our card worked at other establishments in the mall. Huh??? I would give 0 stars if they let us. read more

It seems as though everytime I come here I have to come back multiple times to get my hair fixed. The last time I went was absolutely the worst. I Ask the stylist to give me an ombré. She assured me she could do it. I went home that night and found it was was too dark and there was no gradient. I went back to days later and gave her a specific example of how I wanted it. She lightened up my hair but gave me highlights not an ombré and completely fried my hair. There was blonde bleached hair all over my bangs and the color wasn't evenly distributed. I went back a third time and she tones down the color but it was still out of control, I gave up and started braiding my hair. My hair was just absolutely terrible and I'm not ever going back. read more

Visible Changes - The color wasn't even distributed. This was after the third time. - Hair Salons Near Me - Houston, Texas

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If you ever come to this place don't let Mariana do your hair she will ruin it. I literally $195 just so she could mess up my hair ,I'm very disappointed. The color didn't upset me because I knew it wasn't going to be exactly the way I wanted it. The harsh lines in my hair made me upset , they weren't even blended nor seamlessly. If you do come here I recommend going with Jose Robert, unfortunately he wasn't there when I went. read more

Visible Changes - Hair Salons Near Me - Houston, Texas

worst haircut I've ever got he didn't listen to what i wanted or use my phot reference and did what he wanted and screwed it all up

Visible Changes - Willowbrook - I called this morning to get an appointment for a blowout and was told that they only had an art Director available and was $50. I asked if I could get an appointment with anyone and the man said no they didn't have anything available until 4 o'clock which was too late because we're leaving tomorrow for our son's wedding. Showed up to my appointment on time waited for 15 to 20 minutes because the Art Director was late. she washed my hair conditioned it and then proceeded to blow out my hair. She completely turned me away from the mirror so I couldn't see what was going on. When she turned me back towards the mirror, I told her that I did not like the way that it looked and it was very frizzy and flat on top. I asked her if she could do it this way or that way and fix the top and frizziness around my face and unfortunately she did not do a good job. Needless to say I wasn't happy I went to pay and was told it was $65 and I was shocked because I was quoted 50. Even though I was told in the morning that there was not an available appointment until four my daughter got in an hour after mine and had a blowout for $25. How does that make sense? I asked to speak to the manager at the end and told her how unsatisfied I was. She even made a comment that yes I can see that it is so frizzy and ten she offered for somebody else to fix it. Very unsatisfied customer read more

Ryan was a total gem in creating the best haircut I've ever received. He was very welcoming, professional, informative and easy to talk to! He is the absolute best! Will be returning specifically for him!! His work is fabulous!! read more

I have been a visible changes customer for almost 8 years . I have been to their woodlands location, Deerbrook and now this one and I have to say this has been my worst experience ever with any hair salon !!! I asked for a burgundy color and she gave me a cherry color . Without even realizing I tip the girl a 20$ only to get to my car and see the darn color all over my forehead and even under my eye ! For this type of work I could of done it at home !!! read more

Visible Changes - Hair - Hair Salons Near Me - Houston, Texas

If you are looking for a change and want a high light/ low light , then you have found the right place. I have come here for several years and London is my go to chemical specialist. She is friendly, and is very skilled in her craft. I have always been so pleased with my hair when she's done. You should give her a try. The Holidays are just around the corner ... time for a new look . See London! read more

Thank you Camilie! ( I hope I didn't butcher your name) I went in only half knowing what I wanted and came out with a great hair cut and style! Not only that but taught me so much! I had a couple of question on my hair cut and she put me to ease and showed me what she was doing and later showed me different options on how to style my new hair! I will probably come back just for her read more

I'd been growing out my hair for a full year because I got the worst haircut of my life from a great clips. Mari immediately put me at ease. She was very through and explained the whole haircut process to a T. This is one of the few times when I showed a hairstylist a picture and it looks spot on to the image. Not only that, but Mari is very animated and easy to talk to. Highly recommend this visible changes and Mari! read more

Visible Changes - After!! Thank you, Mari! - Hair Salons Near Me - Houston, Texas

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RIP to my hair . My hair was murdered at this location. Jose did my hair and i don't know if Visible Changes offer their staff eye vision insurance. I don't know what picture he was looking at when he did my hair. Jose gave me the Ramon noodle special. My hair wyellow and crispy. I might just have to cut my hair off because i can't look it this mess everyday in the mirror. To make it worse , i paid $200 for him to kill my hair. AND TO MAKE IT WORSE, THEY REFUSE TO GIVE ME A REFUND . Avoid this location!!!! read more

They claimed they'd be in touch, had me send photos only for them to completely ignore me. I called the shop, emailed back, everything... they just want to look good on their reviews. I would literally rather pay $15 for some random barber to cut my hair. read more

My 8 year old daughter had been begging to do something fun with her hair over the summer, and against my better judgement, I obliged. I would have been far better off dipping her hair in kool aid, a $85 richer (note $85 was for 3 inches of color and a blow dry, not a cut, for an 8 year old). Since she is a natural blonde, no bleaching was required to help the color stick. After the color had been applied and during the wash, the colorist advised she didn't think it would last very long due to "chlorine damage". Considering the color was already complete, it was a little late to back out of the deal. Had I known it would last only 3 DAYS, I would have never in a million years paid to have this done. My daughter loved the color initially, but cried after 1 wash 2 days later completely stripped the color. Unacceptable. First picture was Thursday evening, second picture Sunday morning. read more

Visible Changes - Hair Salons Near Me - Houston, Texas

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Shoutout to Ryan the best hairdresser ever. He was so nice and provided a great conversation while getting my haircut

The worst I've ever seen cut and color, Took my girl there from the tiger horizontal stripes from there so called master colorist to the butcher with a weed whacker that cut chunks out of her hair.. $283 waa robbery I'm a 50 year old man if I know it sucks that's insane never been more disgusted with so called professionals, Rule of thumb don't butcher the hair of an old combat veteran's girl's hair...She left crying...We have contacted the corporate office no response yet... read more

About a year an a half ago, I decided to go blonde and thought that this place would be the best place for that. I have passed by many time when customers are being worked in and it looked like they were doing a great job. I knew i was going to need at least three sessions to get to the blonde level I wanted. First time, it was a new stylist and she was doing a great job, or so I thought. She left me a line across my hair that didn't get bleached. I went back and an expert fixed it. I wasn't mad, the first girl was a beginner and it got fixed. About 3 months later, I went back to the expert stylist that fixed the line across my hair for the 2nd session. It was good. Here and there, I had hair falling. I knew that was going to happen. It wasn't extreme hair loss, it was a bit more than regular but not bad and it stopped like 3 weeks after the 2nd session. About 4 months later, I went for the 3rd session. I regret that. My hair was almost to my waist, thick and a lot of it. I guess it was over processed. My hair started falling like crazy. I thought it was going to be like the 2nd session and it would stop but it didn't. My hair is thin now and above my shoulders. From my waist to above my shoulders!!! It was in a matter of maybe 1-2 months after that last session. I will never go to this place again. I had an early appointment and the stylist was late and I guess hated that she had to do my hair because she even kept on saying how much and long hair I had and would make faces. F this place!! read more

Updated review as of 3/27 Visable changes invited me back and offered me a free hair cut and conditioning treatment. I called to make an appointment ahead of time and let them know of the free hair cut. The lady on the phone was so unpleasant and had an attitude. She was acting like she couldn't hear me so I had to repeat myself several times. I was so turned off by the lack of respect the front desk ladies had, I cancelled my appointment. Never coming back here, fix your customer service. read more

I love VC Willowbrook. I have been seeing robin for haircuts for a couple years now. she is amazing! It is always the perfect cut! I also love Yen for color!! She has helped me get my hair healthy again and gives me the best highlight for my hair color! Come see both of these ladies, you won't be disappointed!! read more

SOFIA has been cutting my hair for years I'd say at least 10. I'd never let anyone else touch my hair. I fly from San Diego California to see her because she is the very best. She's amazing and listens to my wants/concerns. Every product she has recommended/sold to me has worked wonders (when I use like she taught me). She's honest to the point and gentle. Best stylist ever!! I don't know what me or my lioness mane would do without her! read more

I've been coming to VC for a couple years now and they never disappoint. I've probably gone to 3 different stylists here and they were all friendly and professional. They sure know how to talk you into their products. I've bought shampoo/conditioner, serums, and hairsprays from them. And I still use these products today. I always leave happy with my new do! My last few trims/cuts have been with Klaris, and shes awesome!! FYI, bang trims are complimentary! Oh yea, I also got highlights here a couple months ago and they did an awesome job, I still get compliments on them today, people think they are natural! woooot :) Thanks Visible Changes!! I'll be returning of course, VC is offiially my go-to salon! read more