Not the nicest cashiers in this location. They come off very rude, especially during returns.

I made an appointment to get my face waxed first the girl was late I was not greeted with a good morning hello or anything she was very rude. Then she asked if ever used retinal on my face I said yes in my moisturizer I use that daily she proceeded to tell me that if I use retinol, my face will lift Peel and bleed. Why was I not told that I was unable to use retinol five days prior to my appointment on the phone when I made my appointment very unhappy. I go to Ulta all the time and I've never been treated the way I was treated today and by the way the name of the girl is Lisa. read more

Curbside pickup sucks. And Ulta's covid protocol is stupid. Waited forever, so my baby was fussy, they wouldn't let my alternate pickup person pick up the items, even though his name was listed as a pickup person and he had the order number. They then refused to hand the items to my hubby, and then sat it on his windshield "due to covid", because apparently my items have covid? Then the employee walked away without saying anything. 0/10. Would not recommend. Just order on Amazon or Target. read more

I like Ulta but the employees here dont smile and when you're talking to them, they seem to be listening to someone else on their ear piece as well. I mentioned I wasnt too familiar with makeup and the girl said that my skin looked fine and went on her way. I guess they're just too busy in their ear pieces to talk to the customer. I was lucky an employee did let me know there was a better deal on the mascara I had in my hand. She gave me a great deal on something I was already getting. read more

Ulta Beauty - Hair Salons Near Me - Visalia, California

They must've hired new staff because my last several visits have been great! They are super efficient with online/curbside orders and the girls working on the floor are friendly and super helpful! Thanks Ulta for stepping up your game read more

Ulta Beauty - Super rude cashier - Hair Salons Near Me - Visalia, California

It's pretty big and nice but employees are super inattentive don't care about anything don't even smile back. I did not feel welcomed whatsoever. read more

Might as well get your Ulta beauty supply at target you'll probably get better service there than you would at the actual store location.. The pandemic really has bought out the worst in people so long to customer service read more

Curb side pickup is a freaking joke. I drive a single cab pick up truck, and they won't put the bag inside the cab. Even if my passenger seat is empty. They say they have to leave it on the hood, which makes me get out and walk around the truck to get it to then drop it in my window which they could have done the whole time. If a fast food drive thru can hand you food during and post pandemic, there should be no reason they can't drop the bag onto my front seat. Literally the stupidest policy I have ever heard of. I'll be taking my business to Target and Sephora from now on. read more

Horrible service! people everywhere and no one will ask if you need help. Nothing was stocked!! Everything was out. You can't tell who even works there. Workers just gossiping instead of helping costumers. This store location is just messsy. read more

Becareful who you get at the benefit eyebrow bar! I should have looked closer before I left but will not be returning for that service, thankfully eyebrows grow back! read more

Selected curbside contactless pickup. Showed up, called, waited. Watched everybody else get their stuff put in their trunk. Lady came out with our order. I popped the trunk and we showed her the ID. She tossed the eyebrow product on the hood and took off. Pretty weird and trashy customer service even for Visalia. read more

Every single time I go this store I have the same crappy experience. I went to do some last minute shopping. I knew and expected lines, crowds ect. The issue here is that this store feels like a catty cosmetology school..There were clumps of employees throughout the store blocking the aisles doin nothing but gossiping. Talking, laughing and making fun of customers. Not a cute look. Amongst the chaos I asked a lone employee if she could tell me where the hair volumizing powder was. She didn't even bother looking up, she snaps "what brand" I said any, she points to the Big N Sexy section and goes "over there" like I was bugging her. I knew what I needed got it and went to look around. The store was messy and unorganized as usual. I would call what I saw that day with their sales floor "employees" idle tidyness. The only saving grace of the whole trip was the cashier, I wish I had gotten her name. She was calm and helpful and I didn't feel rushed or like I was annoying her even tho the line was long asf. So I won't be spending my money there anymore. District or regional should do a surprise pop in to see how this place is running on the regular. read more

Not gonna lie, I've been so out of the game when it comes to makeup. I was so nervous to go to Ulta cause I had no clue what the hell to buy but wanted to feel pretty again. A nice lady that worked there (I think her name is Denisse) saw me struggling to pick out a foundation and asked if I needed help. I was so embarrassed to say yes but she made me feel comfortable. She walked me around the store and even pulled me aside to do my makeup. I don't mean to be dramatic but she made me feel pretty again and I practically left the place with a whole bucket of makeup lol I don't know if she's ready this but thank you so much. read more

I was shopping for the first time for makeup and needed help. A sweet young lady by the name of Zoee came to my rescue. Zoee was not only helpful , she was patient , and knowledgeable .She took the time to help find the products , apply them , and wrote down step by step the order in which they should be applied . Zoee made me feel comfortable as if I was with a friend, she is truly a gem . I put off buying makeup for years because I thought I wouldn't be comfortable with a stranger . Thank you, Zoee read more

So like I was looking to buy something juicy for myself because I'm a woman and why not. I met this scrumptious lady named Sarah Reite who helped me and found everything I needed plus some! She even remembered my name from just a quick stand off we encountered before in the store choosing what's best for me. THAT is what I call an everlasting perfect customer service ANY of you can gain from what is rightly said to what incredible action is done. read more

First of all kudos to the location for being stocked. Unfortunately when I walked in all I saw was groups of workers talking to each other and nobody was helping any customers. I was finally able to get the attention of a male worker (with absolutely flawless skin) who helped me find what I was looking for and gave this old gal some makeup beauty tips that I desperately needed. If you decide to go in to this Ulta look for the guy with the short hair, beautiful smile and fiercest makeup. He'll help you and make the trip worth it. read more

I really do like this Ulta location because it's clean, they almost always have what I need, and it's in a convenient location. The employees working on the floor are usually really nice and helpful in answering any questions that I've had. I go in often sans makeup and messy hair and I don't get looked at like I'm entirely crazy. I wish I could say the same for some of the cashiers though. Half the time they don't greet you and don't ask for your number for the rewards program. It's like they think you couldn't possibly be good enough to shop here. Some of them are fine though. I'm not going to let someone's snobbiness stop me from shopping somewhere I like though. I wish they would move the small/trial size versions of products back away from the checkout line. It's impossible to see the back sides of the displays unless you're already in line. I get why they have them there though because I'm sure a lot of people try to get away with stealing the small sizes. The rollerball perfume display is always a hot mess too and it's hard to find things sometimes. Usually the times I've asked an employee for help they've checked the drawer below and have been able to find what I was looking for. read more

Seems like a lot of people have problems work the customer service here but I had a pleasant experience. I did come during slow business hours so I'm not sure if that makes a difference. I'm a bit of a tomboy and don't feel too comfortable in makeup or beauty supply stores, but everybody here was really nice. I'm also the introverted type that prefers to be left alone to shop, and if I need help I'll find assistance. I was able to do just that. I made eye contact with an associate on my way up to the register and they asked if I needed help finding anything and were very friendly. read more

every time i come it never fails to be a major disappointment when it comes to customer service. no one here is ever nice and they profile you for not wearing makeup. they look at you weird and when you ask for help they roll their eyes and sigh. weirdos. read more

Refused to honor their deals and coupons. Was willing to let it go but then, they did not even give me my free gift with $$ purchase. So what's the point of advertising of these sales if no one even knows the details about it AND won't honor it. Bad experience, bad attitudes. How unfortunate for customers! read more

Well, I had a great and fair experience at this store's location. Let me start by saying I WAS helped almost immediately. One little gal looked rather surprised-like at me and gave me the impression she really didn't want to ask if I needed help, but I was dead in her sights so she had no choice other than to ask! I must agree with the past comments about all the exchanges of conversations within the personnel in the somewhat hidden aisle areas. Seriously way too much! It does make one feel like a Yankees' fan at a Giants' game. I was helped by a pretty statuesque brunette whose demeanor was quite pleasant. She seemed to comprehend this ole gal's problem. She politely excused herself stating she had to complete something and promised a speedy return. Which she did! We then furthered our conversation on my lack of ability to apply my makeup correctly. (I'm very sorry I did not get her name.). She was empathetic, and why wouldn't she be as one look she could tell I was in dire need of a fairy godmother!! Very sweet, makeup impeccable and most helpful. I was referred to a knowledgeable and beautiful Miss Desiree, who introduced me to a MAC foundation makeup. She took her time, explained the difference of the two colors she had picked out immediately and applied. As I argued with my inner self that she couldn't have just picked up a color and matched my skin tone, she indicated that one was too pale and the other was just right. Okay, my inner self had to agree but it was a struggle....and it was on sale...how could I resist? Now, at the register there was cranky pants!! Yup, every question asked was met with rebuttal. Crank-keyyyyy! NO! Not the store personnel, ME! And do you know that I was treated with kindness, understanding and most of all explanations as why I was being asked these simple questions. All in all I'd go back a dozen times even if the chatting between personnel continues in the streets they call the store's aisles. Oh, and bye the bye, the foundation makeup is PERFECT! Thank you for a fun and rewarding experience girls! read more

Every time I come to the Visalia location the staff is very rude. I try to avoid it and just go to Sephora or shop online if I have too.

Review for Sonya's One-on-One Class: This was about six months ago but the lessons that I learned definitely helped! I am not a regular make-up user at all but I wanted to at least get some basics down. Sure, I could watch a tutorial but interacting with someone and then buying products that matched my skin tone were my goals too. I booked with Sonya and was very satisfied with her. She was nice and knowledgeable. She described the process very well and gave me lots of options. At the end, she helped me pick basic make-up supplies that were well within my budget. I didn't feel that she pushed for specific products or more expensive products. Being a make-up novice, I was afraid of that. Overall, she gave me the basic knowledge and tools to comfortably put on make-up for a daily routine or night out on the town! read more

Red head..rude effortless customer service. While asking for certain type of makeup she cut me off mid sentence and said Ulta doesn't carry what I was asking for when they clearly do even in their brand. Found exactly what I needed. She walked way ahead of me avoiding what I was saying! I'll continue to shop there clearly for the product/prices and NOT expecting her to do her job! read more

This was my first visit to the Visalia location, I have been a regular at the Hanford location since it opened around a year ago. The store is quite large and has hair salon services, a dermatology area, high end make up (such as Urban Decay, Bare Minerals, etc), as well as drug store brands like Revlon and Cover Girl. I really like that I can find both high end and reasonably priced make up in the same place :-) As for the customer service aspect, I had a great experience today! All three employees that I interacted with smiled freely, were friendly, and helpful. My last tip is to make sure that you sign up for their mailer and for their rewards program. Each is free. The mailer always comes with a $3 off coupon for any purchase of $10 or more. Which is a really great deal! And tells you whats on sale and when. As for the rewards program, it earns you extra little freebies here and there. I'm willing to bet that if you give Ulta a try, it just might become your "go to" make up store :-) read more

I am writing this review as I stand in line here. I will start by saying I don't like being ignored when I walk into a store especially a place like ulta, and especially when you greet other customers upon entering. Not sure if it's a race thing? I sure hope not and I hate to be that person. I am dressed professionally and am a customer just like anyone else! None of the associates acknowledged me or offered to help. There are sooooo many products in here! I am now completely a Sephora customer for life. No matter which city Ulta is in I get the same crappy service. The line is super long and there is one cashier, I guess today is a "sit your stuff down and just walk out" kind of a day. Goodbye ulta. read more

Love this ulta because they have a great array of what I need, however, half of the staff seems to put on a front of fake courteousness yet when you need help or have questions they seem to want to rush you or do not want to help much at all. I have asked for items that I couldn't find on shelves and have been told " I don't know, you can look around more." I would prefer less of the fake, obligatory niceties and more genuine yet helpful staff members come up to ask me if I need help. read more

Had the best experience at the Clinique counter with Stacey she was so fun, and she is the type of person I would love to do my make up shopping with. So helpful and professional to all customers... I am closer to Hanford but I wouldn't dare set foot over there due to a very rude unprofessional individual named "Brittany" I will drive further to get taken care of by Stacey.... excellent service I'm very happy! read more

I like this store because of all the cosmetics, skin care, fragrances, and hair appliances to choose from. I'm not a big fan on the prices on the products you can get from the big box stores for a way better deal. Customer service at the benefit cosmetic section is really good and helpful. They need more employees walking the store though. I would definitely return to purchase the high end merchandise. read more

Ulta Beauty - works pretty good! - Hair Salons Near Me - Visalia, California

My wife and eleven year old daughter went to get some makeup today...My eleven year old daughter came into the house crying today from her experience that she received from the awful cashier. There is no reason for the customer service at a retail store to be rude to customers let alone a kid!! Its makes me soooooo angry!!! I tried calling the store manager but got nothing but a ringing phone for over 20 minutes. Someone in management needs to pay attention to what is going on at this location this is unacceptable. read more

After skimming through the reviews looks like the crappy service hasn't gotten any better. Walking in the store on 2/17/23, after five minutes, not one sales person asks if I need help with anything. I came eye to eye contact with a sales girl then before I could ask her a question, she turned and walked away. She knew darn well I was going to ask her for help. These sales girls today that work in Ulta are there just to look like they think their models and they're too good to help customers. There was only one Caucasian young lady who was nice and helpuful answering my questions. She took the time to answer any questions I had. Waiting line took twenty minutes because there were only two Cashiers working. There were about twelve girls working the floor and just talking amongst each other instead of helping at the Cashier. I'm sure they all are trained to do Cashiering just like any other retailing store. Another issue was I had chosen the wrong product and the girl told me I had to walk back and choose the correct one. First of all, I told her I'm not an employee here at Ulta. What if another sales girl didn't know why I was in a hurry looking through the products for the product I needed and she might be thinking I was going to steal something. I felt very angry and awkward. Someone did ask me what I was searching for. Next time I'll go to Sephora where the sales girls are friendly and helpful! Managers need to be in this store at all times to make sure the their employers are doing their job and who want to work. This is 2023 and changes haven't been made according to the past majority reviews on the rudeness of the employees. read more

Just order online if you want Ulta products. This store always has the longest lines. Always. I went in today (a Monday, mid day) to buy a high end hair tool, but gave up because there were twenty people ahead of me & the line barley moved. The line went back to the beauty parlor. I preferred to deal with Ulta & buy my products in person, but went home & ordered from Amazon. read more

I made a yelp account just so i can review Suzie. She was great! Very helpful she was in the clinique department and even offered me free products to try for my skin! Thanks! read more

Went in to the salon for a haircut and it was wonderful. Everyone was so nice and friendly. Wash, cut, and style for $55 but since it was my first visit, I received a 20% discount. Totally going back again! read more

Girls here are super nice they dont mind helping nor triple checking inventory before they say they dont have product.. 4 stars i wish they had more online product in store read more

I've gone into this place about 3 times in the past 2 months. Now I go after I go to the gym, because that's when I have a babysitter, so I can enjoy my time there. But each time i go, I'm treated horribly. They give me looks when I walk in, as in "she doesn't look like she can afford to buy from this store", they don't greet me, they never once asked me if I was finding everything okay or even acknowledged me, and I had a question one time and they just said "nope, we are out of that" and walked away from me. I've given this place so many chances, each time is the same experience. I have my cousin with me as a witness too, she's treated the same. Every time I go, I spend $50-$100 dollars, so it's not like I'm cheap. I don't ask for coupons, I don't ask for clearance or discounts. I just want some customer service! read more

Came here cuz I was tired of looking for a good place around here. The girl that did my hair was friendly enough. Kinda did a shit job. But at least she wasn't a snob. read more

Got the worst haircut of my life by Felicia. Had previously been a client of a hairdresser that left, but I decided to give it a go with Felicia based on price and location. I have curly hair and she said "I tell my clients, I cut curly hair with thinning shears." At the time that meant nothing to me. I left the salon with straightened hair and didn't know what had happened. I washed my hair at home and OMG for the next few months I was a frizzball. So, that's what thinning shears do to curly hair. I called to complain several times, but the manager was never there. I was asked if I would like to speak to the assistant manager, but that was Felicia. Interesting side note- I was getting my hair blown out (at another salon), as I had to do many times to look presentable while this mess grew out. One time I happened to be sitting next to a woman also getting a blow out and we were commiserating about our bad haircuts- Felicia cut her curly hair, too! Bye Felicia. read more

Went in today with my 5 year old looking for products we can both use. She has super sensitive skin and has been wanting to play with my make up. We walked in (maskless) and were greeted right away. I asked the gal if she had any suggestions and told her what I was looking for. She was able to give me some suggestions on brands. Then I was trying to color match a lipstick and Cynthia walked over asked if I needed help. I showed the lipstick I was trying to match and she stepped in and walked around the whole store helping me find the closest match we could. I asked her if she had a recommendation for a good face moisturizer and she went above and beyond helping by me find a good product that would also be safe for my daughter. There was another girl that stepped in and helped as well. I was so uncomfortable at first going in as I do not have much makeup experience and places like this really intimidate me. These girls were so kind and helpful. I appreciate the time they spent with me making me feel comfortable and getting all my questions answered. Thank you girls! read more

i dont even want to give a 1 star but this place is ridiculous!!! they dont even acknowledge you unless you're wearing makeup! customer service sucks!!!! they just ignore you and when you ask a question they seem so bothered by it. like wtf get another job if you hate your job so much!! i rather take my business else where cause these b*tches suck! read more