Absolutely terrible experience. Save yourself the headache. I've had my car from Ultimate Auto since March 2025, and here we are almost five months later, and the headlight that was broken when I purchased the car STILL hasn't been fixed. I've been back to the dealership seven different times, each visit met with empty promises that it would be taken care of. Communication is awful--no one follows up, updates me, or seems to care at all. The staff is rude, dismissive, and unprofessional. How is it even possible that a basic repair like a headlight is still unresolved after this long? I'm beyond frustrated, disappointed, and frankly, disgusted with how this has been handled. Do yourself a favor: avoid Ultimate Auto. This place is a nightmare once they've got your money. read more

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be aware!! do not buy anything from this place!!! go somewhere else!! they will lie and tell you whatever you want to hear to get you out the door. absolute worst place ive ever purchased a vehicle. sold us a 2018 silverado that 1 wekl after sale the engine started knocking. wouldnt give a refund and demanded money back. terrible company read more

Ultimate auto is very friendly helpful car dealer. Dora and Christina was very patience and knowledgeable about the cars. Even with my low score they were able to place me in a car. Marquez gave me multiple good options. Highly recommend ultimate auto. read more

I bought a van at Ultimate Auto in Temple Hills, Maryland on December 28, 2020. It has a gaping hole where the stereo should be, and two service lights illuminated. I have a signed document that states Ultimate Auto will replace the stereo and check the lights. I was told I had an appointment this morning, January 4, 2021 at 11:00 AM to get those things done. First of all, they have zero customer parking. Second of all, they do not give directions on where to go for your service appointments. I arrive late at about 11:40 because I had forgotten my mask and then I had to wait 20 minutes for the Key Bridge to open again so I could turn around to go get my mask. Like I said, no parking is available, so I park in a spot at the dealership next door. As soon as I get out of my van I am confronted by an employee of that dealership and told I have to move my van (even though I went into that building the previous week so Ultimate Auto could run my credit card for the payment on the van). I moved my van over to in front of Ultimate Auto in the only little spot I could squeeze in a group of their vehicles. As soon as I get out of my vehicle to quickly walk inside to inquire about where I should take my vehicle for the scheduled service appointment I am told by a young, maskless, blonde woman that I had to move my van. She didn't greet me with a "How are you doing? Can I help you?" Nope, just an order to move my van. I tried to explain that I just bought the van, and I had an appointment, nope, move the van. My frustration level peaked, and I replied, "You know what, lady? Kiss my ass." I got back into my van. This maskless Ultimate Auto employee then approached my vehicle and began screaming at me and spewing visible particles of her saliva at me and my vehicle. She threatened to call the police on me (why? For telling her to kiss my ass, I suppose.) I left the lot and parked down the street and attempted to call. Each time I was put through to a voice mailbox that was full like it was a joke. Then I was told the person in charge "is in the service department and there is no line over there." Once I drove the return HOUR drive home I tried to contact Ultimate Auto again and was put on hold for 15 minutes. My wife called and got through to someone in management who then told her that his employee said I did not have a mask on and spit on her. Then he tells her that he does not have the stereo on hand and has to order it even though I was scheduled for an appointment to install it that morning. I then emailed Ultimate Auto with three options (because I REFUSE to drive back to their location ever again, not after being treated that way): 1) Ultimate Auto can pay for a local Dundalk shop to install the stereo and check the lights 2) Ultimate Auto can send someone to Dundalk to install my stereo and check the lights 3) Ultimate Auto can send me a check for $2500 and I will purchase the stereo and have it installed and have the lights checked. Ultimate Auto refused and then tried to threaten me with police action over my actions. I did nothing. Their employee endangered my health and got aggressive with me over nothing. They said they have video of the incident, but they will not send it to me. I received a threatening telephone call at 10:27 PM on the evening of January 4th on a virtual telephone line that I had just gotten through Verizon wireless. This line is a rental and virtual. My name is not associated with that number in any way, yet the caller knew my first name. I had just gotten that number a day before buying the van. Ultimate Auto was one of three entities that I had given that particular telephone number. The other two were my insurance agent and a gentleman I am buying a smoker from, neither of which I have a dispute with. Ultimate Auto tried to threaten my safety in my home over this dispute. This can be proven by speaking to IT experts who know about the Verizon app and virtual lines. I reported Ultimate Auto to the Maryland Health Department for their employee not abiding by the State's COVID regulations and endangering my health. I have also reported them to the BBB and will be working with the State's Attorney for Baltimore County concerning the threat by telephone from Ultimate Auto that I received. They messed with the wrong person on this one. The owner, Frank, likes to tell people he's "above the law" on the phone too while he's insulting them, even though he types with the grammar of a 5 year old. If I could give them zero stars I would. Do not shop at Ultimate Auto. read more

Best value for the money. The finance Dept is second to none and got my loan approved very quickly. I love my new car and am happy to recommend this dealership. read more

Wanted to give this place the benefit of the doubt despite the reviews. The dealers were either weren't wearing their mask or wearing it properly and I spent 40 mins driving to this place just for them to tell me that the vehicle I was interested in was already sold. Frank also gave me the worst attitude through text ever. I would rate 0 stars if I could. read more

Ultimate Auto - Car Dealers Near Me - Camp Springs, Maryland

Found the perfect car for me today, Mr. Ramirez helped us a lot with answering questions that we had and also showed us many different car options. Great communication and quick documents process. Ask for Mr. Ramirez! read more

I was helped by Shawn , he was amazing help !!! had me in and out ina a few hours. He made everything soooo smooth definitely recommend

I bought a van at Ultimate Auto in Temple Hills, Maryland on December 28, 2020. It has a gaping hole where the stereo should be, and two service lights illuminated. I have a signed document that states Ultimate Auto will replace the stereo and check the lights. I was told I had an appointment the morning of January 4, 2021 at 11:00 AM to get those things done. First of all, they have zero customer parking. Second of all, they do not give directions on where to go for your service appointments. I arrive late at about 11:40 because I had forgotten my mask and then I had to wait 20 minutes for the Key Bridge to open again so I could turn around to go get my mask. Like I said, no parking is available, so I park in a spot at the dealership next door. As soon as I get out of my van I am confronted by an employee of that dealership and told I have to move my van (even though I went into that building the previous week so Ultimate Auto could run my credit card for the payment on the van). I moved my van over to in front of Ultimate Auto in the only little spot I could squeeze in a group of their vehicles. As soon as I get out of my vehicle to quickly walk inside to inquire about where I should take my vehicle for the scheduled service appointment I am told by a young, maskless, blonde woman that I had to move my van. She didn't greet me with a "How are you doing? Can I help you?" Nope, just an order to move my van. I tried to explain that I just bought the van, and I had an appointment, nope, move the van. My frustration level peaked, and I replied, "You know what, lady? Kiss my ass." I got back into my van. This maskless Ultimate Auto employee then approached my vehicle and began screaming at me and spewing visible particles of her saliva at me and my vehicle. She threatened to call the police on me (why? For telling her to kiss my ass, I suppose.) I left the lot and parked down the street and attempted to call. Each time I was put through to a voice mailbox that was full like it was a joke. Then I was told the person in charge "is in the service department and there is no line over there." Once I drove the return HOUR drive home I tried to contact Ultimate Auto again and was put on hold for 15 minutes. My wife called and got through to someone in management who then told her that his employee said I did not have a mask on and spit on her. Then he tells her that he does not have the stereo on hand and has to order it even though I was scheduled for an appointment to install it that morning. I then emailed Ultimate Auto with three options (because I REFUSE to drive back to their location ever again, not after being treated that way): 1) Ultimate Auto can pay for a local Dundalk shop to install the stereo and check the lights 2) Ultimate Auto can send someone to Dundalk to install my stereo and check the lights 3) Ultimate Auto can send me a check for $2500 and I will purchase the stereo and have it installed and have the lights checked. Ultimate Auto refused and then tried to threaten me with police action over my actions. I did nothing. Their employee endangered my health and got aggressive with me over nothing. They said they have video of the incident, but they will not send it to me. I received a threatening telephone call at 10:27 PM on the evening of January 4th on a virtual telephone line that I had just gotten through Verizon wireless. This line is a rental and virtual. My name is not associated with that number in any way, yet the caller knew my first name. I had just gotten that number a day before buying the van. Ultimate Auto was one of three entities that I had given that particular telephone number. The other two were my insurance agent and a gentleman I am buying a smoker from, neither of which I have a dispute with. Ultimate Auto tried to threaten my safety in my home over this dispute. This can be proven by speaking to IT experts who know about the Verizon app and virtual lines. I reported Ultimate Auto to the Maryland Health Department for their employee not abiding by the State's COVID regulations and endangering my health. I have also reported them to the BBB and will be working with the State's Attorney for Baltimore County concerning the threat by telephone from Ultimate Auto that I received. They messed with the wrong person on this one. The owner, Frank, likes to tell people he's "above the law" on the phone too while he's insulting them, even though he types with the grammar of a 5 year old. If I could give them zero stars I would. Do not shop at Ultimate Auto. read more

If I could rate 0 stars I would. My boyfriend bought a car from these guys and 2 weeks later the transmission blew up. He'd taken it to them the day before it blew up because the maintenance light came on and when he brought it over to them, they said nothing was showing on the computer that they have. Hard to believe that the transmission wasn't coming up bad on their device .. they were just hoping it would last a bit longer so that way it would pass 30 days and no longer be there problem. From the money he put down .. they charged a $500 processing fee for a car that was messed up and they knew it was. These guys make their money by stealing from people. If you can avoid this spot and go to any other place .. I would. They have messed up cars on the lot, the sales men helping us even said that some of the cars they have are just to attract people and if they are dumb enough .. they will encourage them to buy if that's what they are looking at. Don't bother wasting your time or money here. read more

Ultimate Auto will be the only place that I will ever buy a car again! The customer service is amazing and they worked with me to get the car I wanted. I highly recommend! read more

Shawn was absolutely AMAZING! I came in upset couldn't find anyone to work with me. He made sure it was in price range and car size that I was looking for. He was very patient with me and understanding . He went above and beyond to get me into a new car with LOW MILES and monthly payment cheaper then I was anticipating . I can honestly say he was upfront straight forward and told me what needed to be done each step of the way . Please come and shop with Shawn ! WAY TO GO :) read more

Today I went to Ultimate auto to purchase my first car I was greeted by Shawn. This guy really did a great job he worked with me even tho I had no credit. I was able to purchase a 2013 Chevrolet Camaro and she is absolutely beautiful. Ultimate auto made my first car buying experience amazing. I definitely would recommend this car dealership to anyone. read more

This was the worst service ever. I do not recommend this place at all. Horrible service nothing about this place is professional. I hope this place gets shut down because they take advantage of people. 0/10. read more

I went there lookimg For a vehicle and they were very rude and disrespectful. They use explicit language towards me. Also, my friends work there as a detailer and he said their cars have been in accidents and they fixed them up. read more

Stay away from this place UNLESS you are working with Calvin and Calvin ONLY. The rest of them from Mike to the owner are straight up shady. They give me a car had the car for a week and a half, told me a bogus ass story ass to why thy had to "switch finance companies" then after 7 hours LITERALLY I decided to get my trade in back and go else where. First Mike sold me a car for one price the next day it went up $400 HOW? Guess he figured I wasn't going to notice..I informed them of the cars problem because the car hesitates and jerks at 2000 rpms. For a 2016 car it should NOT do that! Then the final straw after waiting 7 hours they decide to say. The new finance company we have you with we won't make a profit off of the car so we have to take you out of it...EXCUSE ME? If the car was already registered to me how tf are you going to just up and take me out. Then after I question them about why they are asking me for $700 after damn near 2 Weeks They started talking in whatever language they speak in and said we aren't going to do business. After I've already explained to Calvin I would rather go else where because of the shadiness that's going on. All in all I got my old car back went somewhere else got a 2017 and guess what ITS CHEAPER And I have GAP insurance. These people at ultimate auto are probably the worse dealers I've ever Came in contact with. If you do decide to go there ONLY WORK WITH CLAVIN!!! He is the best!! read more

My dealings with them was extremely unsatisfactory. They were to sell me a Chevrolet Spark 2015 for $4800 dollars with just about 47,000 miles on it. Which is what they had it listed for. I called and spoke to the owner Frank and he told me the car was Maryland inspected already and I could purchase it. I was very happy since it was for my daughter and was a great price for the car and miles. Before we hung up I'd asked about the price and if it included taxes. He asked me to repeat again what the price was listed as. I didn't know it at the time but I believe he realized then they had listed the car for the wrong price because he spent the next few weeks trying to get out of selling me the car. I have an email from someone in the company who first tried to tell me it was listed at that before the pandemic was declared and I must have an old listing. Prices are now up because of a shortage of cars. Thank goodness I took a screenshot which was date stamped for that very same date I was speaking to them because they had attempted to take the car down from the site and preceded to put it back up for a more expensive price. Which was about $6400. I discovered that when I tried to pull back up the listing after I receive this email. Again, thank goodness I took a screenshot. I pushed back and sent my photo proof and spoke to someone in their finance department name Michael I believe and he told me that I would get the car for the price listed of $4799. Also offered down payment. Frank said no need. He then told me they had discovered some transmission issues that for some reason they didn't know before. He said a new transmission had to be put in and then the car would have to be programmed by Chevrolet. He assured me and my husband after that the car would be mine for the price promised. He also asked me not to speak to anyone else in the company at that time saying he didn't want there to be any more confusion because I had been told a whole bunch of different things by different people contradicting some of the things he had told me. I realized later this was a tactic so that I wouldn't discover that he had no intentions on selling me this car and was still trying to sell the car to other patrons for a higher price. Well, the car did end up at Chevrolet because I called over there and they confirmed that they have the car so I thought maybe we were on the right track again. I was then told by Frank that something was wrong with that new transmission and they were unable to program the car and they would have to find another one. Well, Another week past and Frank the owner claimed they could not find another transmission. What he did not know is that I had called over to Chevrolet spoke to a young man who confirmed to me that they successfully reprogrammed the transmission in that car and it had already been sent back to them. Fortunately! I was talking to a new worker and he gave me that information before someone else, a female in there, got on the line and said they could not talk to me about it further because I wasn't the dealership. At this time Frank continued to tell me that he could not find a transmission for the car and then offered us to buy it as is. when we decided to call his bluff and say okay we will take it as is, get this, With NO transmission in it, not even a broken one, because that is what he said after we said yes to the as is buy, we still said ok, he then went silent on us and wouldn't answer any more texts or calls. Which proves that was a bluff. A few days later I had my mother-in-law call and pose as a customer looking to buy the same car. I was on three-way and they told her the car would be ready on that Monday and gave her a price for higher at $6400. They told her she can purchase it and finance the vehicle. She called 2 days later and spoke to another person he also confirmed yes the car would be ready. All the while I was still being led to believe that they could not find a transmission for the vehicle. I hope it was worth the extra money because I would NOT recommend using them. read more

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Do not got to this dealer. They are fraudulent. I went there to buy a car and two other people was bringing theirs back due to engine problems. The deal sounds nice but it's B.S. $695 false! My deal was completed and in 5 days they called me to tell me to bring the car back because the finance company closed the deal. I contact the finance company and they said that was not true. Do not give them your money. read more

worst customer service lied and said i was approved then gave me the run around for almost 2 weeks they never sent my paper work to bank !!! a bunch of lies && broken promises!!! do not go here !!! "ike"has worst service of them all read more

This has been the worst car buying experience ever. The car I was sold was passed off as passing the required MD inspection. Sadly, after taking the car for an second opinion, the car should have never left the lot. Their carfax I was shown, omitted the car was in an accident, i tried to return the car and was told it was my problem not theirs. Now Ive had to put more money into getting the car fixed than what it is worth. Thats what I get for going to such a Shady dealer. No I would NEVER recommend them not even to an enemy. read more