Horrible customer service, avoid if possible. No one seems to care, I needed a simple refill and…read morethat is more than anybody can seem to handle. I just want my blood pressure medication. I'm not drug seeking. Why can they not refill my blood pressure medication?

Staff at the desk is friendly. Communication with the…read more doctors, not so much, especially when they tell you one thing and put another on your chart. Attempting to reach them later gets you an attitude even if you're in distress. This is one of several issues with Presbyterian emergency and urgent care services, at this point you'd have to drag me in. I'm going somewhere else, I don't want to have to worry about if they actually care.

Thank you so much for your excellent care. Everyone helped me feel very much at ease. I was…read moregrateful to have such high quality of care and understanding. The office team was very professional and efficient. its Is also great to have a facility so close to where I live.

Second one there when opened. Got there right away so could get in and out. After an hour sitting…read morein a room, said I had to go. No other patients. She went and got PA who came in. Was in her office. Then sat for another 20 min waiting for discharge. Still no other patients. Very strange.

The providers here are caring and patient. They listened to me when I said I knew something was…read morewrong with my daughter. They did tests that I requested and we discovered my daughter had strep/scarlet fever(even though she didn't present with normal symptoms). I'll be bringing her back here whenever she needs care, even though we live in the south west of Albuquerque.

Presbyterian High Resort Urgent Care advertises online that it is a "Walk-In" clinic. They even…read morehave a sandwich board on the road as you drive in that says, "Walk-In Clinic." I needed to see someone on Saturday, 9/5, because my issue had gotten worse. I tried to make an appointment, but they were full. So, I drove up there--past the sign that says "Walk-In Clinic"--and went inside. I spoke to the receptionist, who told me I could not be seen that day because they only see patients by appointment. I looked at her and said, "But the sign you put up every day on the road says 'Walk-In Clinic.'" She looked at me with a straight face and replied, "Yes, you need to walk in with an appointment." Seriously? If that's how it works, then I guess if you made an appointment but arrived in a wheelchair, they wouldn't see you either. Calling yourself a "Walk-In Clinic," advertising online that you accept walk-ins, and putting a "Walk-In Clinic" sign out by the road--only to turn away someone who actually walks in because they don't have an appointment--is beyond ridiculous. I hope there is a special place in hell for the administrators at Presbyterian and all the trial lawyers in our state legislature who have helped put New Mexico healthcare in this position.

Omg!! We were at the ER for 16 hours. He had an infected sticker in his middle finger. They did…read moreX-rays and a ct scan and pushed antibiotics and pain meds. It took forever to get the results back. When they did we were discharged and they told us to make an appointment. Because of the holiday, here it is Tuesday and still no help. Today we went to 5 different offices, the hospital, the ER, theWound clinic The ortho guy the wound guy And back To the er and finally got an appt for 4 days from today. I am totally PISSED!

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

This location is a Lovelace now, beware…read more "SPORTS PHYSICAL CHARGED INCORRECLY!! Took my son for their $35 flat rate sports physical. Paid upfront but I ended up getting a bill in the mail for over $200. I called and they said they would send it back for review. The next month I got another bill in the mail. I called again and they could not answer me why I keep getting charged. I called a 3rd time and again they said they would send it back for adjustment. Now I got a collections letter. This place is ridiculous. I will NEVER go to a lovelace location again. I'll stick with UNM."

Normally they're pretty good here. Wait time isnt horrendous, especially if you schedule an…read moreappointment, staff is generally friendly, or at least professional, practioners are thorough. The only complaint I have is they are not great at sending in prescriptions. Usually this isnt an issue, I just call the clinic and they ship it over to my pharmacy within half an hour. This time was very different. I went there yesterday with an appointment time of 1, for a sore throat. Tested positive for strep, and was told they'd ship over an antibiotic prescription. I was very sick, and went home after the appointment, because I couldnt stay awake. I woke up this morning, and went to my pharmacy just after they opened, about 930am. No prescription. I call the office and am told the practioners are busy, and will get back to me. I call an hour later, same story. I call 2 hours later, same story. I call again around 4:30 in the afternoon, and the lady says she'll look into it and get back to me. It's been almost 20 minutes, and still no call back. Im at my wits end.

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

We had a great experience with the staff and medical professionals - Alex and Joy were fantastic,…read morecompassionate and efficient. My sister had taken a bad fall and we were concerned she had broken a hip - they got her xray'd there on the premises and the Radiology Tech was also so caring with her. We were told that we'd receive a phone call with the results after the Radiologist read it. We did not receive the call, this didnt upset me as I do know that things happen, not a problem - I began trying to obtain the results since first thing this morning. Its now 150p and we just recently, after many tries finally received the results. I was so impressed yesterday at the care she received - today...I'm done! If you like the run-around, this is your place...sadly. Healthcare is terrifying already, why it needs to be so difficult I just dont understand :( Do better Duke City!!

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

great care and wonderfully attentive doctors! cannot be more thankful for how kind and…read moreunderstanding they are, especially when nervous.

This review is specific to the cafeteria on the ground floor. Quality of the food was great. Nice…read moreauthentic red chili. O let station too. I had the breakfast bowl. Hash browns, eggs, lots of bacon. A little over $3 bucks! Great deal!

I recently went to Lovelace westside for a procedure. it was a wonderful experience. Starting with…read morethe pre-op nurse June, RN, who was so kind and patient. The OR team came out and introduced themselves. Heather, OR RN, Dr. Chau, anesthesiologist, the Nurse Anesthesis, S Armijo and the Post -op team (I apologize for forgetting your names but you were outstanding). In the future should I need survery I would not hesitate to go here! Thanks to everyone!

I took my damaged glasses in expecting to have to buy a new frame after accidentally stepping on…read morethem. The sales associate took them, found the new part, and returned them. She didn't even charge me for the replacement frame or her time! The entire process from walking into the store and leaving with my fully repaired glasses took less than 10 minutes!

Place is terrible. You wait hours to be seen. They book numerous people at the same time and don't…read morecare m about your time. Providers are nice and helpful. Unfortunately like most places they just care about making as much money as possible and not the care.

My wife had a very poor experience here. After carrying strong flu-like symptoms and a 103 fever…read morefor three days, she was sent away without treatment. The PA who saw her listened briefly to her lungs, then became focused on her perception of heart attack symptoms in my wife, after my wife stated her chest hurt when taking deep breaths. My wife left without any real treatment or investigation of her symptoms. Two days later, my wife was seen by a different PA at a different urgent care company. Her lab results showed she had pneumonia. The new PA prescribed proper medication and now my wife is on the mend. Would not recommend this office.

They never answered the phone. They don't really care about the caller's needs. Ignoring a…read moreringing phone is a strong indicator of quality. Let that be a warning.