24 hour turn around for a last minute suit alteration. Customer service was A+…read moreThe tailor made recommendations for my suit that I had never heard anywhere else.I was born with one hand so I get my sleeve shortened. He suggested that I have it tapered as well. I received at least 10 compliments when I wore the suit. I where suits weekly and I have never received such a positive reaction!

They have a great alterations department, very reasonable love them…read more They also have a rush service if you need it right away.

This is not a one day laundry. Was going to drop off two…read moreshirts on Tuesday and needed the next day. Friendly proprietor said Saturday!!! Some places aren't next day, but this place is four days!! Ridiculous! I won't be back again!

Have you ever had something ruined at the dry cleaners? not at highland cleaners!! i am super picky…read moreabout how my clothes are cleaned, especially at the dry cleaners. usually dry clean only items are also on the pricey side, so its important that you take them somewhere where you can trust that your items will be handled with care. i once brought in a silk romper that I had worn in the rain and then spilled beer on. (note: its really hard to get anything out of silk). when I picked it up, it looked brand new. Highland Cleaners may not be dirt cheap, but you can bet that you will have 100% satisfaction and your clothes will be done in a timely fashion. It is family owned and operated, so even better than supporting an awesome business, but you also are supporting the local economy!!

Love their extremely large washing machine machines! Makes doing laundry so easy in and out!read more

All the machines are Brooken maybe 3or 4 work they always have strange people hanging around and…read morethe workers always go Out to smoke right by the door

Absolute nightmare. Not only is this place overpriced, they completely botched my order. The suit…read morewas not ready when promised and I had to have it on day of pickup because I was leaving out of town. I had to pick up my suit 6 miles down the road. Come to find out the suit was not only not dry-cleaned but it wasn't even tailored, the chalk marks still on the suit. $208 for this? I will be expecting a full refund... should reimburse me for gas mileage for having to pick up my own suit. I understand things happen but this is just terrible. No phone call to tell me ahead of time and I even called in the afternoon before pickup. I'm not one to complain ever but this is truly an epic fail on the business and will never use them again.

What I brought in was ruined and when I asked the woman if it could be replaced with a silver…read morezipper, she said no. I paid $48.00 for my coat to be ruined. I am beyond disappointed and would not return.

I had five items for dry cleaning. I came in one afternoon, and the woman on duty helped me use…read moretheir system for the first time, which is different but pretty slick. She was friendly and helpful. The place was clean. They got my items dry cleaned by the next afternoon, and my wife picked it up for me. No issues. Decent value, maybe a tad pricy. I've found at least three locations for drop off and pick up in the Shaker Heights, University Heights, and Van Aken District areas.

I was a bit late leaving for the dry cleaner this morning, but I happened to run into the D.O…read more Summers guy delivering to my apartment building. I told him I was going to the Cedar Green branch, and asked if it was too late for same day. It was just after 10:00 am. He told me it was too late, but if they hadn't finished the last load, they may be able to help me. He told me to ask for Joey, the store manager. I did that, and Joey told me to be there before 5:00 to pick it up. I have used D.O. Summers for many years, sometimes using their free pick-up and delivery service, and sometimes using same day. Instead of same day being an extra charge add-on, like some cleaners, that is their standard service. It's a great help...but be sure to go to their website and get their coupons! :)

I had no idea this place existed. It's very rare that I need a tailor. Yesterday was one of those…read morerare occasions. I got my coat caught in a door and it ripped my zipper off the seam. The warmth of my coat wasn't jeopardized, but it looked ugly so I wanted it fixed.I found this place online and called since it was close to home. They were able to fix it at a reasonable price. I even got it back the same day. They're very nice. I'll go to them first for my future needs. I recommend

Very rude and nasty Attitude. Go somewhere else where your business is valued! I spent $350 in the…read morematter of 2weeks! Such a shame

I can't say enough good things about Master / Cavalier Cleaners! I brought in a military burial…read moreflag that needed to be cleaned, and to my surprise, they cleaned it free of charge. That act of kindness meant so much to me. From drop-off to pick-up, the entire experience was outstanding. Their communication was excellent, with convenient text message updates every step of the way, and the customer service was friendly and professional. The flag was returned looking beautiful, and I truly appreciated the care and respect they showed. I've definitely found my new go-to dry cleaner and highly recommend Cavalier Cleaners!

I brought in a sweater I love. I bought it back in 1999 and it's been sitting in a drawer for quite…read moresome time and it kind of looked like I needed help so I brought her to this Cleaners. I couldn't believe it when I picked it up, it looked brand new. They did an unbelievably beautiful wonderful job on my lovely sweater. Thank you. I guess it's Master Cleaners or Cavaliers now I think they're in Beria. They are just absolutely more than wonderful and the ladies in their delightful too.

Best customer service -best quality -best cleaners. Owned by a community participant & a nice lady.read more

Could have a little quicker turn around but they get the job done and they wrap the cloths very…read morenicely.