Bomb drinks. Great place to hang out, excellent service. We go here 2-3x/week and it never disappoints. So glad we have UME here in downtown MV! We are loyal & happy customers read more

I'm not someone who writes a review the moment I sit down somewhere. But I'm writing this before I've even finished my tea because of how humiliating this experience was. They completely ruined our day. A close friend I hadn't seen in years was visiting with their family, and we had two young children with us. We ordered two drinks and one snack. At 3:42 PM, I received an "Order Ready for Pickup" notification on my phone. When I went to pick it up, only the drinks were ready. I picked up the receipt to check whether I had somehow forgotten to order the snack. At that moment, I politely asked the employee at the register, ADSON, if the snack had been missed or if it was ready somewhere else. After all, my phone had just told me that my order was ready. His reaction was unbelievable. He responded as if I had insulted him and said in a rude tone, "If it were ready, we would have pressed the button on the computer." I explained that I was only asking because I had received the pickup notification. He then replied, "Then you'll have to wait." I told him that I was already waiting and had simply asked a question. He then responded, "You will put the receipt there, and we'll see it," in the same dismissive tone. I wasn't demanding anything. I wasn't complaining. I was simply asking because my order had been marked as ready even though part of it was missing. That's a completely reasonable question for any customer to ask. He scolded a 40-year-old woman in front of her two children and guests she hadn't seen in years. Please review the security camera footage. Look at his facial expressions, body language, and the way he treated us. It didn't stop there. He completely ignored us afterward. Our receipt was left crumpled on the counter. Eventually, my friend had to go up and explain the situation again. Only then did he reluctantly say, "Let me check," and walk away. He came back carrying a tray with several orders. We were standing right in front of the counter, and he was fully aware of what had just happened. Yet he handed out everyone else's food first. Ours was deliberately left until the very end, and then he literally threw our order onto the counter without even looking at us. We finally received our complete order at 4:02 PM--about 20 minutes after I had already been notified that it was ready. I have rarely seen someone in customer service behave in such a passive-aggressive and disrespectful manner toward a customer. I was embarrassed in front of my guests. I was embarrassed in front of my children. No customer deserves to be treated this way. I want the manager of this location to contact me. This level of customer service is completely unacceptable. Who do you think you are treating people like this? read more

Came by for a snack the other night and it was a tasty experience. Ordered ahead via the app and my order was ready within minutes. Parking is available on nearby residential streets. The vibe inside the tea shop is perfect for Gen Zs. There are a few tables inside for chilling out. The popcorn chicken itself was fresh, flavorful, and juicy. It was also nice and spicy too! Portions were generous and I couldn't even finish it all at once! ~$11 for a box of popcorn chicken! read more

Ume Tea - Bubble Tea Near Me - Mountain View, California

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Drink is on the sweet side, ordered the taro and mochi milk tea with mini taro balls, 70% sweetness. I could go down to 50% next time. It was warm because of the skylight. Ordering was on kiosk cashless payment. A few tables and benches to sit at. read more

Ume Tea - UMeBlack Milk Tea w/ Taro & Mochi - Bubble Tea Near Me - Mountain View, California

It was so busy stopping by here tonight. It took a while to place our order and just as long to get it. It was already pretty late and I knew if I got something, my 2 year old would want some so I opted for the kid friendly drinks, a mango coconut blend. I didnt know what to expect to be honest but that first sip hit. And that cloud...marshmallow? She loved it. I def know what drink to get next time. The popcorn chicken was plentiful, but its not what im used to. It wasn't very...popcorn? It was more like large chunks of chicken but still bite sized and not crunchy at all cpretty soft...or soggy? Flavor was not what I was expecting of popcorn chicken either. Not a bad snack overall, but i wouldn't call it the traditional popcorn chicken. Rhe place was very well lot but a bit unkempt goven the crowded popularity. read more

On my daughter's wish list, boba! On her birthday, I took her to this cute pinkish boba place. It's a cute little store, ordered through the kiosk machine which charges a credit card fee but only one machine. Takes forever for people to place order especially if one group has several people and trying to decide on what to order. We loved the kids tea boba. Overall great place and limited seating. read more

I thought I'd like the tea here because I recently got tea at UMe in Santa Cruz and thought it was fine there, but tell me why it was sooo sweet and syrupy here. I got the same drink at both locations, the passionfruit tea with boba and lychee jelly, but even at 50% sweet, it tasted way too sugary here and not much passionfruit flavor. I may as well have been drinking pure sugar syrup. It's a pass for me. read more

Ume Tea - inside - Bubble Tea Near Me - Mountain View, California

My go to is the milk tea with purple rice. I notice on some drinks they don't even give you an option for customizations like milk choices. They do run on the sweeter side, so I find that 50% is the perfect amount for me. I know they have square to order and keep track on rewards with a phone number , but I hope in the future that they create an app for a smoother ordering process. This location is tough for parking since it's in the DT area. It's very small inside with limited seating, but the interior decorations and brightness of the place makes it feel larger and welcoming. I tried to go to the Palo Alto location, but it was closed so I ended up coming back to this Mountain View one. read more

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Spicy Salt and Pepper Popcorn Chicken 3.5/5 Mango Coconut Twilight 5/5 Love this place as it has so may non-caffeinated items to choose from and will definitely come back to try more things on their menu. We ordered online and promptly picked up our items without issue. The inside of the place has very little seating and tables. It is mostly just an order and go place, but if you do decide to sit for a bit, the interior is very, very cute. Everything is pink! As for the items I ordered, the popcorn chicken is a very good, standard popcorn chicken. Would for sure grab some from here when I'm having a craving for them. I highly recommend the mango coconut twilight. If you're looking for something non-caffeinated but still refreshing, this is a great option. It's made with coconut water. I ordered the standard with 15% sugar and the sweetness level was perfect - not too sweet. The flavors matched well with the mango and the cloud marshmallow they added. I'm so excited to try the other non-caffeinated drinks they offer ! read more

Ume Tea - spicy salt and pepper popcorn chicken [UMe]Mango Coconut Twilight - Bubble Tea Near Me - Mountain View, California

I tried this place during their opening a few years ago for a yelp elite event - but realized that I haven't reviewed the actual place yet!! There are many bubble tea places in the South Bay, let alone downtown Castro street, but this place really sets them apart. It is such a treat to walk in there, and order! You walk in and immediately feel like you are in this adorable bubble tea haven. There are such cute decorations everywhere! Ordering is super easy, you go to the counter and choose a drink of your choice. They have pictures included which is really nice for the visuals!! I am a big jasmine milk tea fan so I got the blossom jasmine milk too and it was to die for. I loved how it was so floral which was definitely my vibe. They had some pretty near other flavors too like Matcha Tiramisu that also seemed interesting! It's definitely worth checking out it just for the unique flavors. Also, if you add them on instagram, they will give you a free topping! I added them and the service worker was so sweet she said here give me your cup and I'll add a topping for you! I chose the green jelly and it was a nice addition! So definitely ask them and they will gladly help. They also have popcorn chicken side for munchies too which I haven't tried yet, but saw many orders for when I was there. Also I asked about the cute little keychain animals they have adorned up on the wall. They said you can get a surprise box with a bubble tea and a keychain inside as an option! I definitely want to try that next time, as the keychains were too cute :) All in all, if you are in the area I'd DEFINITELY stop here for a bubble tea fix. It is such a neat experience from entering the store, choosing your order and waiting in line. I'm an big bubble tea fan and have tried many different places in the area and this one is one of the top in my book. I love supporting local businesses like this one especially since they seem to really care about their clientele. You must try it!! read more

Ume Tea - My bubble tea fix! Blossom jasmine green tea in an adorable pink cup - Bubble Tea Near Me - Mountain View, California

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Cute Boba spot!! I came here with a friend. We ordered from their large tablet and that was easy. I ordered one of their matcha drinks. It was really good, but I wish there was an option to make it less sweet. Most of the drinks did but for some reason this one didn't. After you order, you can either wait inside or outside where they have plenty of tables. We went outside because their music was blaring and my friend and I wanted to catch up. We both enjoyed our drinks. The one downside is that there is no restroom here. For a place that sells drinks, I would think that they would have a public restroom. Despite that, everything else was good and I would definitely go back to try another drink because they have some different types and interesting flavors. read more

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I went on a Saturday at noon and it was soooooo crowded. People were waiting for their orders that I think ordered online. Although it was so packed, service was friendly and they were working as fast as they could. The inside is super cute and pink with cute toys/ merch you can purchase. There's seating along the walls or outside. There's a touch screen to order at as well. The mango coco is soooo good, so fresh I love the mango and sago in it. The strawberry yogurt was amazing!!!! Loved the chewy things in it. The matcha tiramisu was good with the cream on top and the cookie, I want to add boba to it next time!!! Popcorn chicken was fresh hot and crunchy and juicy!! If you go at a prime time just be prepared to wait. But the wait is overall worth it I think. read more

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I stopped by on a Friday morning during opening hour. This Ume Tea location on Castro Street in Mountain View looks pretty inside and outside. The bright pink colors and pink patio chairs are all eye catchy here for sure. You won't miss it. Storefront looks awesome and it's quite spacious inside with a good amount of tables and chairs, or you can sit outside in the patio area. I am a regular Ume customer, especially for the refreshing 50% sweetness Mango Coconut Twilight beverage. Tastes great for my tastebuds. There's only one cup size for it. Cashier is ok, but nothing above average here. Gifts on shelves are good. Nice setup. Customers enjoy the space to meet up or catch up. Not crowded during morning hours. Self service kiosk is convenient. I think this is one of the prettier stores. Note, a chancetop service charge of $0.35 was charged to my $6.95 beverage though. That was sneaky. I always look at my receipts. Location is great. Low key mornings here. It's convenient for grab and go for sure. read more

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Favorite place to go. Oat popping boba is the best topping. Like the sticky rice series and coco mango is great too. read more

Ume Tea - [UMe] Oat Burst Sticky Rice Yogurt 血糯米酸奶 Grape green tea [UMe]Coco Mango w boba [UMe] Popcorn Chicken - Bubble Tea Near Me - Mountain View, California

They have 3 locations, but we went to the one in mountain view. What attract us about this place is because its pink and cute bunny character. Order: via qr code, kiosk or in person by cashier. Seating: indoor and outdoor We ordered: Watermelon lychee greentea Coco mango They are perfect for crazy hot weather, so refreshing. They also sell some Asian street fried snack food. Service is kinda slow due to short staff. They are looking for helpers. Overall we like it a lot read more

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Matcha was okay, What I did not like how ever was that the employees made the drinks with no gloves. I got a peek of behind the curtains and noticed the employees did NOT have gloves. The cashier in the front had no work outfit and it looked extremely unprofessional. Not to mention the place inside is dirty too, it looks like they have not cleaned the floor and there is a lot of dust on the merchandise. read more

Excellent customer service and pink ambience. Love the UME Rabbit! I asked for a recommendation since I have issues with my glucose, and the sweet girl..."Xiwen" I think is her name...that was taking orders suggested to me to have matcha with oat milk, without any toppings, since the toppings have sugar. She also suggested the watermelon tea but I decided to go for the first option; matcha with oat milk. The tea came out very good, tasty,and refreshing without feeling guilty myself. My daughter ordered a coco mango jasmine bloom, that she said was delicious! They also gave a very cute UME balloon to my daughter We enjoyed this experience very much! Thank you so much for the recommendations for my daughter and I. I love this place and we will be visiting again! read more

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Super tasty. Loved the vibe would go back! The line wasnt long and I ordered ahead so I could go up and pick it up easily. Prefect for the warm day and the vibe was on point. read more

Ume Tea - The inside of the store - Bubble Tea Near Me - Mountain View, California

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We ordered $10 popcorn chicken in barbeque flavor, and it exceeded our expectations. Mango Pomelo Sago was soooooo goood!! Definitely worth all that $$$. For a downtown setting, I think their prices are affordable. Their set up is cute & aesthetic. It's clean. The service was great & the wait time wasn't long. Even though it wasn't really crowded, it wasn't quiet - people were talking everywhere. read more

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One of my favorite go-to chains for brown sugar milk tea. Ordered the brown sugar boba and mochi black milk tea. LOVE the consistency of the drinkable mochi. Boba balls are very soft and QQ. Brown sugar flavor was very noticable, and the creamy milk made everything come together so well. They have lots of merch and collabs, so you can buy gifts and goodies as well. Very cute interior, perfect for your pretty photos! read more

I wanted to give Ume tea a try having walked past it multiple times when at Castro. Huge regret! There are many other options by Castro - please give this place a miss. Service was a huge mess!! I waited more than 40 mins for my food order and the worse part of it was - they got it wrong! I ordered popcorn chicken non spicy, sour plum, and my order that arrived was very spicy without any sour plum. In the end, my guest could not eat it when I brought it back because she cannot eat spicy food! And worse of all, she was waiting an hour for me! Extremely disappointed with them read more

I love their UME bunny surprise cup! Service here can be a bit slow, but the staff with help you out. Drinks are super tasty! My favorite is the thai milk tea creme brulee, the oreo creme brulee, and matcha strawberry! The strawberry pieces taste just like strawberry ice cream! read more

The drinks and popcorn chicken are soooo good. We got 30% sweetness in our drinks and they were perfect. They have pretty unique dessert-type drinks (sticky rice, oreo creme brulee, mochi, etc). Popcorn chicken is crispy and I think dark meat. Interior is cute but limited seating. However, service is so slow. They need either more staff or a better system for organizing orders because the employees always seem to struggle with finding which order belongs to which customer. read more

Ume Tea - UMe Rice Mochi Black Milk Tea and UMeOreo Crme Brle Boba Oolong Milk Tea - Bubble Tea Near Me - Mountain View, California

Ume Tea is such a cute shop! They have cute decorations inside and there's seating both inside and outside the store. I ordered the coco mango jasmine bloom from the kiosk so it was quick easy. I waited a few minutes for my drink to be ready. The drink was so refreshing. read more

Ume Tea - [UMe]Coco Mango Jasmine Bloom - Bubble Tea Near Me - Mountain View, California

Stumbled upon this place and was so pleasantly surprised. You can order on their screen or in your phone which is super easy. The drinks looks so good. I got the mango pomelo sago and it was soo delish! I got less sweet and it was perfect for me. I highly recommend. It's a cute spot to sit and chat in too! There is some seating and it is well lit and clean! Try it! read more

Ume Tea - Mango Pomelo Sago - Bubble Tea Near Me - Mountain View, California

If you want kute milktea cup with delicious mango sago, come here. Dont forget the surprise cup, the stuffies are super kute It's quite noisy with Korean songs :) The service is little slow on weekend :) you know lots of customers :) read more

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This is the second Ume that I've been. Loved that they introduced me to yumberry!! Ume has plenty of merchs that are so useful - like bunny lids, boba cup straps, bags, and cups!! And the ability to take pictures with fun statues and backdrop... makes the experience refreshing. Their ordering kiosk (they have 1 machine) is quick. Just make sure you read the menu ASAP so you make an informed decision. When ordering, they have recommendations on their cane sugar. I don't recollect anywhere Thats has something like this. Love to sit here and stare at passerby or sit outside and chill! Music is great level and the kids can get distracted with all the pinkness and bunny art! read more

Ume Tea - Props to you! - Bubble Tea Near Me - Mountain View, California

Very cute decor! Plenty of parking nearby. I don't prefer their milkshakes, but their milk teas are not bad, and I do often fall for their marketing schemes given the bunny surprise plushies are so cute :))) Their food is good too - I've had the popcorn chicken and it definitely packed a punch! Ordering is easy via a digital stand at the front, and it takes like 5 mins if they're not that busy, but closer to 15-20 if the line is super long. read more

Ume Tea - Chocolate Pistachio Milkshake - Bubble Tea Near Me - Mountain View, California

... thought review was posted (last year) Soooo hard to decide what to get ... finally- strawberry matcha latte warm couldn't really taste the Matcha as much as a strawberry it was decent , curly fries we're good had a nice seasoning to them , octopus was a little overcooked . they are very sweet & helpful as when I got to the counter , a little embarrassed I couldn't decide she said no worries, Take your time & suggested items that are popular . I admit shops like this are a little dangerous for me. I did get sucked in & bought some merch bunny ear lid, cup holder & lil surprise bottom of my drink, little sheep. read more

Ume Tea - Curly Fries - Bubble Tea Near Me - Mountain View, California

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Small storefront with bright aesthetics! The classic oolong boba had mild flavor but my company complained about the lackluster tea flavor despite some more unique enhancement supplements such as tanghulu and rice. I would stop by at least once to sample more unique boba flavors but I don't believe it outshines competitors on the same block, such as Yifang. read more

Ume Tea - Interior - Bubble Tea Near Me - Mountain View, California

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I want to update my review and say that Ume Tea did reach out to me right away. They refunded my drink and added 500 reward points, which I really appreciate. Their message felt sincere, and it seems like they're taking the situation seriously. I hope they really look into how this happened so no one else has to go through it. I've had good experiences here before, so I'm hoping this was just a one-time mistake. If things improve, I'd be willing to come back. read more

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Came here to try the Dubai chocolate drink that they were hyping up, but it was...ok? Seems like a decent milk tea place, but order took a while despite not that many people. Food tasted good, but felt pricey for the quantity. read more

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Good boba at a solid price point, and it's located in a lovely, walkable area and has a cute interior! They have many fun concoctions on the menu and they're all priced super reasonably, this alone is worthy of five stars in this day and age imo, but the boba was also actually quite good. Highly recommend! read more

Ume Tea - Matcha - Bubble Tea Near Me - Mountain View, California

My friend and I wanted a sweet treat after eating hotpot and stopped by Ume Tea. I saw they had a coco mango bloom which is identical to the mango coconut one so I wanted to see what the difference was and I was also entice by the $4.99 price tag. I will say- this place is extremely short staff on a Friday night that our drinks took maybe 45 mins to come out. They definitely need to add 1-2 more people for the evening shift! I was also surprised to see that the drink came out like this? It wasn't cold enough so it probably meant it was sitting. The drink itself felt a bit lacking in sweetness and I got normal sweetness. Not sure if I would drink at this location again! :( read more

Ume Tea - Bubble Tea Near Me - Mountain View, California

I decided to try something different this time , Thai cream brûlée was not my cup of tea, all I taste is cream and sugar.. way to sweet, I need some liquid there please ... whole thing taste thick and chunky. Matcha mango latte was definitely better this time. read more

Ume Tea - Crme Brle Thai Tea - Bubble Tea Near Me - Mountain View, California

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Had gotten dinner on Castro Street and was walking back from the restaurant when Ume Tea caught my eye. I ordered at the Kiosk and appreciated that the drinks on the menu were tagged with the options that are dairy-free and caffeine-free! The mango pomelo sago caught my eye and I ordered a large with 30% sweetness (ice level is fixed) and added boba. When I arrived there were two people doing a pick up and one person waiting for his drink to be ready. I was able to order at the kiosk after waiting a few minutes. After I ordered, about 15 people arrived! Cute space with a lot of pink and bunny decor. Four small round tables along one side with some limited seating. It looks like there was also outdoor seating. I was lucky that my drink came out quickly and my drink was delicious! read more

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Cute and trendy shop with excellent drinks. Ume Tea is one of the newest boba shops in downtown Mountain View. They stand out with their bunny mascot and pink decor (and lots of matching merchandise). They sport a large variety of drinks with standard fare and seasonal specialties ranging from light and refreshing to heavy and endulging. Their Mango Pomelo drink is their most popular, and it's easy to see why. Sweet, thick, and just a hint of tart makes this well balanced drink a sugary treat. I also recommend their Dubai Chocolate drink, with heavy blended chocolate and pistachios, creating a deep decadent milkshake. Due to Ume's popularity, wait times for your drinks can be long. If you have the time, they usually have free samples you can enjoy while waiting for your drink, otherwise you should place your order online ahead of time. Ume Tea is a strong competitor for top boba shop in downtown Mountain View. read more

These are the most affordable and trendy tea shops in the Bay Area. They keep on innovating and bringing new flavors, which keeps things new. It's very cleanly at the location. The good nice tried is the popcorn chicken and mini tenders. The mini tenders are better than the popcorn chicken. These days, it's all about the summer peach drinks. read more

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This is a chain store with many locations. It has its own signature drinks and many cute toys and cups . Some drinks come with a surprised toy . They have slush , milk tea, fruit tea , very sweet tea like a desserts, etc . If you sign up for the email , you can keep tracks of your " points" and exchange for price or coupons. They notify you once a month or every 2 months for special tea promotions. Fun and nice boba place ! read more

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I ordered too good to go and asked if I could have zero sugar (no sweetness) drinks. I was told yes but offered three boba tea filled with sugar. I had to mix with four times of milk in extra cups to drink. While I understand that you cannot determine what you get for too good to go, I wish I was not offered yes for sugar level options at the beginning... read more

Ume Tea - Bubble Tea Near Me - Mountain View, California