I went with my friend the opening when you first walk in the store is pretty small so if there are people inside be prepared to squish yourself around. The outside of the store has a large pink rabbit and is great for cute photo opportunities, the chairs inside and outside are pink which fits their theme pretty well. Everything inside the store is mostly pink, and they have a small wall on your right when you first walk in with trinkets and other small items. I ordered a mango matcha the matcha was well concentrated and not too watered down, the ice cream that came with the drink was so delicious. It was creamy, smooth, and not too bitter but you still taste the green tea/matcha flavor. Make sure to mix the drink because the mango chunks at the bottom help sweeten and add depth to the matcha. My friend got a crème brûlée pudding drink (I think I am not sure what it is called) and she said it was good. The pudding was soft but still dense which made it easy to break and drink up with the straw, the milk tea was also very good, it was sweet but not too sweet with the small chunks of pudding was amazing though. It took about 10-15 minutes for them to finish our two drinks, and with other people ordering, online orders too, and the complexity of the drinks their workers worked fast and efficiently which was a really nice. Over all this place is definitely the place to go to when in close by, definitely try out one of their matcha or mango drinks! read more

I decided to return to Ume...and I deeply regret it. I placed my order for a Brown Sugar Boba & Mochi Black Milk Tea, and the Popcorn Chicken&Fries Combo at 1:28pm. By 1:35 I asked the girl at the counter about my order as there were only 2 other customers and she snapped at me and said "not ready yet. Wait" Umm...yeah not a problem. 1:45 I asked again because I had been waiting almost 20 minutes for my order as, once again she snaps at me said "have some patience. It's not ready yet." Ok but 2/3 of the employees are standing around doing NOTHING. not making drinks or anything. At 1:49 she calls my name and TOSSES my order at me causing some fries to spill, and points at my drink and says "there's your drink. Bye" Once I sat down, and took my first bite I was saddened to discover my food isn't hot. It's not even warm. Which makes me wonder how long it had been sitting behind the counter. I'm absolutely appalled. I work nearby, and will be telling my employees to not give Ume any of their business, and instead to go to Pop Tea Bar. read more

See all

Stopped by Ume Tea and tried a mix of drinks and snacks: mini taro black milk tea, lychee watermelon green tea, mini chicken strips, popcorn chicken, fried tofu, and curly fries. Starting with the positives. The drinks tasted okay overall. Nothing amazing, but decent and drinkable. The snacks were also fine, with the popcorn chicken and curly fries being the better items among what we ordered. That said, there were a few issues that knocked the experience down. The drinks didn't look like the photos shown on the menu or online, which was a little disappointing. More importantly, the wait time was long. It took about 30 minutes to get our order even though the place wasn't busy. Another confusing part was the pickup process. The drinks apparently came out first, but they were just sitting on the counter and we weren't notified. We only realized later when the food was called. On top of that, I didn't receive a text notification until about 10 minutes after I had already left. Overall, Ume Tea is okay if you're nearby and craving a quick drink or snack, but the slow service and communication issues leave room for improvement. read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

See all

I stopped by on a Sunday morning during Farmers Market hours. The place was not busy. Store was neat with cute display items like mugs. I went for a Brown sugar boba oolong milk tea. It was ok. Boba was harder than I would like. read more

Ume Tea - Brown sugar boba oolong milk tea - Bubble Tea Near Me - Palo Alto, California

Busy location on California avenue. Parking can be tricky as the Main Street is still closed off to cars but side streets offer plenty of parking as well as parking lot structures that are now open. Despite being a busy spot, staff were quick and efficient and very friendly and pleasant. We tried the peach oolong tea latte which at a bogo offer on DoorDash. Drink was solid and even better for the price! Will definitely be back read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

Sat 8.30pm, went in for a quick drink, they're opposite the famous pakistani food. No other customer, it's quiet. great drink as always, but slightly long wait (30 minutes) for merely one drink order due to understaff. read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

See all

Went here on a Saturday evening and it was pretty crowded but lively. I got the coconut mango drink. The mango flavor was nice, but there was barely any coconut and way too much slush ice, so didn't feel like a good value. Ordering is done through a kiosk, and they tack on a mandatory service fee. The space feels very instagrammable with its very bright, pink decor. I wouldn't go back again. read more

Ume Tea - coconut mango - Bubble Tea Near Me - Palo Alto, California

I came here for the Bunny Surprise Cup, which is a fun idea -- there's a little plushie hidden in a compartment under your drink for about $4-5 extra. I've tried it a few times with friends and while it's a cute concept, the plushies at this location haven't been the best. There's about a high chance you'll get this small circular bear that's not very cute (bottom left of the photo I post). Some of the Sanrio ones are adorable and definitely worth it, but at this location there is no guarantee. The drinks themselves are mostly great! I recommend the Mango Coco Smoothie, any of the peach drinks, the Thai Tea Crème Brûlée if you're into sweet drinks, and the classic boba milk tea (or classic boba milk tea with mochi). The fruit teas are ok -- some of the toppings don't pair well. The biggest downside: service during peak hours. I came around lunch (12-1:30pm) and ordered 4 (four) drinks, and it took ~40 minutes for them to be ready -- and only after I asked the staff / let them know we had to leave. That wait time is unacceptable for boba drinks. I've never had that issue when I came in the afternoon (4-6pm). Overall, I had an okay experience here, but the long wait during busy times is a real downside. Probably wouldn't come here if I was in a hurry. read more

See all

Overall: A // 5 stars You should know from the adorable rabbit mascot on their napkins and cups that this is going to be an aesthetic boba chain. The Palo Alto location is very well decorated spaciously and with several plushes to help take those pictures. I love that this chain has a large fruit tea section, featuring a variety of seasonally rotating fresh fruit that actually permeates its flavor well. Food: +1 Presentation: +1 Price: E Atmosphere: +1 Service: E Menu: +1 Overall: Insta/Yelp/Beli/TikTok: @amei_eats read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

store is small but has a few seats, ac saved us from the heat. order from machine, but lowkey the wait felt longer than expected? maybe from online orders. their rice mochi tea is not frequently offered at other boba chains here in the bay so i enjoyed my drink, but the mochi texture is a bit too soft and almost watery for my liking read more

Ume Tea - [UMe] Rice Mochi Black Milk Tea 米麻薯奶茶 - Bubble Tea Near Me - Palo Alto, California

I came here one afternoon and got the pistachio jasmine delight with boba. It's my first time having milk tea with pistachio. It was a nice combo and had a great balance between the jasmine tea, pistachio foam and boba. I got it was 50% sweet and less ice. I'll definitely be back to get this again or try something else read more

Ume Tea - Pistachio Jasmine Delight - Bubble Tea Near Me - Palo Alto, California

Very cute place. They have a lot of selections of drinks and snacks too! You order from a kiosk so not much interaction with the servers. Didn't have to wait long for our drinks either and the place was pretty busy. There are places to sit so you can def hang out here. Loved it! read more

See all

The only reason why this place is getting 3 stars is because of the solo employee who busted his a** all afternoon last Friday. He was the only person working the bar and had no assistance. I'm not even sure if he's the manager but this guy deserves all the credit and a raise. There's non stop tickets coming out the machine from to-go orders while customers are flowing in/out of the shop ordering so that's two different order lines. He kept a calm composure throughout the entire ordeal. People were waiting for an hour tops for their milk teas including me and my team. Some people left midway and didn't care for their drink and some even went as far as getting a refund back!! Which is ridiculous because the guy was so busy. After an hour of waiting, we got our drinks. I actually liked my mango-coconut jasmine bloom tea. It was thick, creamy and full of flavor. They either need to hire more people or cross train others to help. There was a woman in the back handling the popcorn chicken meals but most people were ordering drinks so she couldn't help. It's tough. I won't be coming back because this milk teas place is just whatever and nothing too special. Plus, I'm afraid drinks will come out after a long hour so I wouldn't want that for others. read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

See all

This place UME, Palo Alto has a bunch of workers that speak english to each other until you have a complaint and they look around like they don't understand what your saying lol second time in a row my online order was picked up by someone else causing me to go in for pick up making me wait longer which defeats the whole purpose of ordering ahead of time. And when you finally get your order after 30mins, your food is cold and your drink is warm lol Your paying for this ugly logo, cus drinks arent even good, food is alright. Needs new staff and a refresher on good service! read more

Had to come back check out the lunar new year cups (.That's just an excuse.;) this is my go to you can't go wrong . The fact that you can get hot or cold tea here with fresh fruit & ingredients delicious snacks read more

See all

Such cute spot to hang out and have boba and little snacks. They have a few seats available. It was around 7pm and thought it was quiet but then people started to come a few minutes after. So they for a little busy. My bff got Lychee & Watermelon Green Tea & I tried the Oreo Crème Brûlée Boba Oolong Milk Tea. Both were pretty good. You can purchase cute merchandise and if you give them 5 on Google you can pick a price! read more

See all

Ume tea always good. This location has less wait time than Cupertino. The snacks are really tasty. California ave is closed to traffic so need to pack the street over. read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

I usually don't stop by here for tea, but decided to try the Blossom Latte (floral jasmine), which was very refreshing!

I ordered the mega fruit tea drink and a yogurt strawberry drink. Really really slow service. Had no one in front of us and the order still took well over 15 minutes. Ambiance is cute up front but honestly, it is pretty dirty inside. Would not come to this location again. read more

Ume Tea - Strawberry Yogurt, Mega Fruit Family Green Tea(T350) - Bubble Tea Near Me - Palo Alto, California

The space itself is charming, lovely decor and adorable products. Unfortunately the experience went downhill the moment we reached the register. The cashier was visibly hostile, responded to us with attitude, rolling her eyes, and continued to mean mug us as we walked to our table. As a paying customer with plenty of other tea options nearby, I won't be returning. As a business owner myself, I'll say this genuinely, if this is how multiple customers are being treated, it becomes a liability, especially in a market as competitive as the Bay Area, where there's always another option around the corner. Palo Alto rent isn't cheap. It might be worth investing some time in training staff on basic professionalism before it starts showing in your numbers. read more

one of the cuter ume's i've been to! tried their mango coco cloud which was delightful and very indulgent lol. servers were friendly and it was cute and busy inside -- it's in a good location so a great spot for boba and a stroll! read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

The chicken tenders are both tender and crispy(really delicious!). The pearl milk tea is great for kids; it has a rich, creamy, and fragrant taste, and the sweetness is just right, my daughter really enjoyed it!The staff in the shop are also very nice. read more

Ume Tea - The chicken tenders are both tender and crispy. The pearl milk tea is great for kids, my daughter really loved it. - Bubble Tea Near Me - Palo Alto, California

Ume tea looks cute inside and has a lot of different drinks - in fact they even had a viral Dubai chocolate shake. For my visit, I tried a pistachio jasmine milk tea and it was great. The jasmine was floral and the pistachio top was creamy and taste like real pistachio. I also upgraded my cup to include a surprise bunny which came in a tall cup and a plushy. Will definitely be back. read more

See all

Super busy location- but honestly the staff was so focused and nice! I didn't mind waiting and the cafe was clean and refreshing so it was an easy experience. The food was hot and crispy and the drinks were super tasty with a nice variety to choose from. Thanks so much! read more

Was watch a friend of mine playing in a band on California street. Wifey and I got a little thirsty so we decided to go to Ume Tea. The inside is very whimsical there are definitely tons of photo ops inside this location. The servers were super nice and took the time to explain things to me "I'm definitely not the guy to ask about boba drinks etc." I ended up getting a Thai tea, fortunately for me I didn't have to tell them what sugar level I like as it comes with only one sugar level" The tea was..... well drinkable, nothing to write home about. Overall 3 stars IMO. read more

See all

Cute place nice drinks There were lots of people there def a popular little spot I like that they sell accessories very cute Love the bunny theme I will go back read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

See all

Ordered the coco mango with mochi. Paid for mochi and there wasn't any in my drink :( some of the mango pieces were sour too. read more

Ume Tea - Coco mango - Bubble Tea Near Me - Palo Alto, California

The drink had some weird dirt inside, as well as some crustiness on the matcha ice cream. The pictures online do not look like this at all. Tables were also very dirty, with many flies inside. Slow service. Tossed the drink out, won't be coming here again. read more

See all

i tried ume tea again - passionfruit tea with boba and lychee jelly 30% sweetness. they put lime slices in the drink - my drink was so sour and didnt have much passionfruit taste. i tried my friends (same order) and it was definitely sweeter/less sour. was underwhelmed with my order again. read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

I generally love Ume Tea and consider them to be in the A-/B+ tier of milk teas in the Bay area. The quality of the tea is great, and I love the rotation of seasonal specials. I will frequent the Millbrae and Burlingame locations frewuently I like the space and vibe of this location. There is plenty of space to sit, it is located in a great neighborhood with plenty of eateries and a parking garage. However, I wasn't a fan of a few things, and I hope it was a one-off. There was one main staff member doing the drinks (and later found out there was one in the back). It took an excessive amount of time for the drink to come out, despite being third on the order list. It did look like the guy was struggling with the multitasking aspect that comes with barista-ing. I also was disappointed in the lack of toppings in my drink compared to what I get at the other Ume stores. And it was disappointing for the bathroom to be out of service, and the worker mentioned above wasn't the warmest when telling me so. I will still go to Ume if given a chance, but with the saturation of boba spots in the South Bay, it's hard to say if I would choose this one moving forward. read more

We are not from Palo Alto and we came here for a team trip from Folsom, California and we were just stopping by a Boba place to have a nice time and get some good Boba and a girl named Sophie was the rudest employee I have ever met in my life. We had a great day. We stopped by this Boba place thinking we were gonna have some good Boba with some good service we were wrong. She was giving everyone dirty looks. we asked one question and she was being head over heels rude nobody go here. I hope Sophie gets fired terrible service from her and they were all laughing all of them employees were laughing at us and everyone else and it was so disrespectful. read more

Have been here a couple times and the snacks are the best out of any other boba places I have tried! Usually the quality is pretty consistent, but I have had times when there isn't enough of the red powder, or the fried octopus is stuck in a huge clump. The boba is also pretty good, but can be heavy / very milky. Getting 50% sweet is usually is a good level for me. The ambiance of the store itself is adorable, with neon lights and stuffed animals decorating the wall. The cups that come with a plushy are also very cute and unique :) read more

Ume Tea - Fried Mini Octopus, Popcorn Chicken, Mango Mango, Sticky Rice Black Milk Tea SR 1,2 - Bubble Tea Near Me - Palo Alto, California

This shop is so cute! I stopped by after lunch on a weekend. There is a lot of cups that you can buy to sustainably drink boba (but i guess not sure if all stores will approve since sizing and the ingredients may depend on markings on the cup anyway...so maybe just for home). The bathroom was out of order and since I was kind of in a rush, I quickly looked through the items I would be interested in the menu. I almost always order 0% or 10% sweetness. There was only options to make the drink 50% sweetness for most of them, so I didn't end up getting anything, and just rushed back to our lunch spot for the bathroom. My friend still ordered and we stayed and talked. Their cushions need a cleaning, but still a cute spot to hang out and talk! read more

Ume Tea - Bubble Tea Near Me - Palo Alto, California

Cute boba store with a lot of merchandise you can buy related to the store. They have cute key chains, boba cups, and plushies. They have a lot of indoor seating which is nice. I will say that since they line their seats with a lot of plushies, they do get dirty so it looked a little unpleasant at first glance. I like that they have a kiosk where you can order your drink and customize it the way you want. If you wanted to order their special drink where you get a surprise plushie inside, it is a bit on the pricy side of around $9. I ended up getting a fruit tea drink with 0% sugar with boba and the popcorn chicken (mild spicy). The drink itself was a disappointment just because the tea was oversteeped so it had a strong bitter taste to it and the boba just didn't look fresh. The popcorn chicken was good where it wasn't dry and it had a good flavor to it. read more

See all

My recent visit to Ume Tea in Palo Alto was a delightful experience, similar to the one in Milpitas but with its unique charm. The Palo Alto location has a larger space with plenty of seating, making it an ideal spot to relax and unwind with friends. I found myself drawn to the new rose milk tea they had for Valentine's Day, and it did not disappoint. The rose milk tea was cute in presentation and incredibly delicious. They give you a fake flower and a Valentine's sticker with the drink. The floral fragrance was perfectly balanced, not overwhelming, and provided a refreshing twist to the classic milk tea. It made me want to get another one. The ambiance at Ume Tea added to the overall positive experience. The spacious layout and comfortable seating created a welcoming atmosphere, perfect for enjoying our drinks and catching up. We ordered through a kiosk, they don't take cash so remember to bring your card! Although I didn't interact with the tea barista much, they seemed very nice and we got our drinks pretty fast. If you are ever in the area, check it out! read more

Ume Tea - Rose milk tea - Bubble Tea Near Me - Palo Alto, California

ume tea is such a cute concept-- i've been to both the palo alto and rwc locations one of their kiosks was not working which was frustrating. not a big deal, but i hope they fix it soon. the have a very cute store interior & fun sounding drinks-- i got the grape tea & my boyfriend got the yummy fruit slushy. unfortunately would not recommend the yummy fruit. it was way too sweet and the flavor tasted artificial. the grape tea was pretty good-- they added a lot of jelly to the bottom and you can taste the tea. it tastes a bit like a starbucks tea (i'm thinking the peach green tea lemonade) we got the bunny surprise cups as well -- it costs an extra $3.50 for a surprise plushy in the bottom of your cup. although a bit expensive, i honestly had so much fun opening the cup! overall, will do for your boba needs, but not the best i've had in the bay. read more

I've seen this place pop up every where and decided to try it. I got the peach slushy with crystal boba. It comes with lychee jelly , salted cream foam ... just delicious! I ordered 30% sweet which was plenty sweet for me. Their snacks also smell delicious! I must try them next time. read more

Ume Tea - Peach Slush (T200) - Bubble Tea Near Me - Palo Alto, California

It's been about a year since I've first tried Ume tea on Cal Ave, and even on Christmas Day, this shop is still poppin. The iPad for ordering was down, so I ordered through a worker. There may have been a language barrier because I had to repeat my order a few times (it wasn't easy to say, either!). Payment went through. 17 minutes later, I still hadn't received my order, which is actually a fairly long time to wait for 2 drinks. However, two parties that ordered after me received their orders, but when I inquired about my order, the workers couldn't find my order in their system although I had paid, and I could tell they were stressed about my frustration. I asked for a refund, to which they gave me one, and they then offered to make the drinks right there on the spot. Because I was waiting for so long, I wasn't sure if I wanted to wait longer, but I could tell they really wanted to make it up to me. I waited less than 6 minutes for my drinks, and they offered me a popcorn chicken as well. I wanted to write this review to applaud the way they rectified a very frustrating situation, and to genuinely review their menu items. Popcorn chicken: soft on the inside, perfectly crispy and flavorful on the outside! Grape slushie: blended well, full of flavor, definitely one of the top grape slushies I've had! I didn't get toppings, and honestly, I don't need toppings with this drink because it's so good on its own. Strawberry matcha milk tea with matcha ice cream + boba: exactly as described... but they forgot the boba :( Despite the frustrating situation, Ume tea on Cal Ave is there for their customers. They do their best to serve, and I truly appreciate that. read more

Ume Tea - Grape tea with jelly - Bubble Tea Near Me - Palo Alto, California

See all

First time and loved it! Got the mango pomelo sago drink, 30% sweet and it had the perfect refreshing flavor I was craving. Cute boba shop on Cal Ave- bright decor inside and very quick service. Will return to try their food and other drinks! Want to try the matcha smoothie. read more

Ume Tea - Mango pomelo sago - Bubble Tea Near Me - Palo Alto, California

Terrible customer service here on a Thursday night. The female staffs here will only tell you to wait and not check/follow up on your orders. I waited and watch them give my order to someone else who came in after me and they just continue chit chat in Chinese. No shame, no apology, just straight up rude. Honestly the worse kind of customer service. Drinks are here just basic and average, only selling point are the plushies which you pay extra for anyway. read more