I came here with an issue that no parts store around could resolve and the sales associate Karter…read morewent above and beyond in assisting me with the solution. Not only did he point me in a direction that would resolve the issue but he also made a point to making me feel valued as a customer. He always has a good smile on his face and very welcoming anytime I come in. By this type of service I'll only be shopping at this location.

Shout out to Garrett! He is always very helpful and kind. He replaced windshield wipers on 2 of my…read morecars, and was very helpful in removing a lodged radiator cap piece. Thank you and I highly recommend O'Reilly for your automotive needs.

I was greeted by Jose once I stepped in. He was professional and courteous, while still keeping it…read morecasual and conversational. I needed a battery replacement and he came out to run the free battery test that AutoZone advertises. The test confirmed I needed a new battery, which I knew already because I had been jumping my car for the last month. He rang me up for the 3-year battery and recommended some anti-corrosion pads, which were like $4. While I was at the register Isaac was already outside removing the old battery. By the time Jose brought the battery to Isaac, he had already removed the old one. The new one was installed in about 3 minutes and I was at the shop for 15 minutes total, from the time I pulled up to the time I pulled out. Jose and Isaac were awesome to work with, really kind and knowledgeable. This is what customer service is supposed to be like. I'll be back here for my future needs and it's really all because of them. I highly recommend you get your car needs met here. And make sure to call them to ask when they will have enough staff to install your battery. They get busy and sometimes if they are understaffed, understandably they are unable to help.

They offer a free battery check as well as checking for any trouble codes or lights that show up…read more Very friendly.

I'v e had 2 vehicles customized now, a Silverado and Bronco, by Toys for Trucks Algonquin in the…read morelast 8 months. Ralph and the crew yet again outperform expectations with customer service and installation. All done in a timely manner. Highly recommended...check them out!!!

You should be ashamed of the way you treat your employee's. Walking into your Oak Forest location…read moreand without ANY notice or heads up, closed that location and terminating the manager of location who was a 10 year employee. You really screwed him and his family ONE week before Christmas. What a bullshit move on your part Happy Holidays, you heartless assholes I get it's a business and a business move,, but the way you handled it was totally a bullshit move..

Went to go get a battery check on my car because it says online they do. As well as on the front…read moredoor it says free battery check! Walk in there and they say they don't and just go to another place. Don't recommend for simple things

A great place to get auto parts. Forget those other places, stick with NAPA. I've known for years…read morethat NAPA gets it right the first time with quality parts, yet I am sometimes tempted by a lower priced competitors only to regret those decisions. Well no more! I am sticking with NAPA from now one.

Brandon and the team were on top of it. The synthetic oil change we got for our Prius was about $60…read moreand we were in and out in 30 minutes. We did make an appointment ahead of time, so you should be advised that the wait time could be much longer if you don't. I have done that myself and have just opted to do my grocery shopping while waiting. No frills, good work, decent cost. Will come back.

bunch of junkies workin here, told me to bring my car in for tires then when i get there they don't…read moreeven have my size should know better then to take your care to walmart

I've been doing business with these folks for a very long time and the crew there is simply the…read morebest. Knowledgeable and friendly counter people, courteous service, fair prices and all backed by a responsive and culturally conscientious corporate/management team. All around just a solid company to do business with. Kevin, Frank ,Randall and Dan are the nicest guys you could ask for. They are LGBTQ friendly and inclusive and I sincerely appreciate all you guys do to help me keep my fleet on the road :)

I often come here with my boyfriend when we want a do-it-yourself project on one of our cars. He…read morehas been familiar with this business for many years and claims that they have the best prices around. I don't remember a time where they did not have a part in stock. The only drawback to this place is trying to make a left onto Route 14 leaving their store.

cant say enough thank you tothe manager from this location, my car battery died, and he help me…read moreinstal new one, saving me hundreds in towing . thank you

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I purchased a car from a company that has a commercial account at the AutoZone in Cary Illinois …read more The company purchased a refurbished battery for the car, and within a week I had been stranded more than three times because the battery was completely dead and needed a jump. I went to the Cary location after I had the battery jumped , and the female manager , who is not at all personable , advise me that because it was a commercial account I was not able to trade the battery back in for a working battery . I had to bring the dealer into the location, as well as, the defective battery to the counter. This female manager , refunded the dealer the money that he spent on the battery, and she even tried to imply that the purchase was not within 30 days . The dealer showed her his receipt . I intended to buy a new battery that fit my vehicle, and upon checking out , this manager looked at me straight in the eyes and said that I could not use the battery as a core, because she considered it as damaged . I argue that the battery was defective , and she would not allow either of us to use the defective battery as a core and I would be up charged $22 extra because of that fact . I ended up going to Walmart where I had no problems buying a new battery with double the warranty and I could go anywhere in the country if there was a problem rather than involving the dealer . I can honestly say, that I will never , do business with AutoZone because of this female manager who I felt was trying to defraud me . That store should take a look at her abilities, she has no business sense, and doesn't know how to promote good customer relations . I am done with AutoZone forever .

You're team in Cary Illinois is truly amazing. My wife needed a new battery in her Lexus GX470 and…read moreyour team went above and beyond to find the right one and then worked with her for over an hour working through the stupid reset process that Toyota put on those Lexus'. Your Managers went out of their way to ensure that she was up and running. Thank you Auto Zone - Cary, Illinois Team. Glad I'm a rewards member with this group!

I have baby number 3 on the way but my wife's SUV only has 2 bucked seats in the back row. We were…read morestarting the process of potentially buying a mini-van to fit everyone but we know that our type of SUV has a variation with a 3 person bench seat. Fast forward. A simple phone call to Route 14 Auto Parts. They have a few Rendezvous on the lot. We went there, found the seats, did the measurements, bought the set for about $80. Very happy with the service and most of all the price.

Very nice people, Very easy to work with. They asked us what car and what part we were looking for,…read moretold us what section to look in and found the car easily. Great selection of cars. Will definitely come again!