I first heard about this company through my dad, who had nothing but positive things to say about…read morethe way they treat their customers. After banking with them for several years, I can confidently say my experience has been just as exceptional. This will now be my second auto loan through them, and once again, they exceeded my expectations. Not only do they offer some of the best rates available, but their team is also professional, knowledgeable, and genuinely committed to helping their customers throughout the entire process. I especially want to recognize Vinisha Patel for the outstanding service she provided. Her professionalism, attention to detail, and dedication to customer care truly stood out. She made the entire experience smooth, stress free, and informative from start to finish. If you are considering purchasing a vehicle, whether through a dealership or a private seller, I highly recommend reaching out to them before allowing dealerships to run your credit multiple times. Being pre approved ahead of time gave me confidence and negotiating power throughout the buying process. It allowed me to focus on finding the right vehicle and securing the best deal without unnecessary pressure or repeated credit inquiries. Having financing already in place puts you in control and makes the entire car buying experience much easier and more enjoyable. Thank you again to Vinisha and the entire team for providing such excellent service and making the process seamless. I truly appreciate the confidence and peace of mind you gave me during such an important purchase.

"The service is always excellent, and I love visiting this location. The staff is friendly,…read moreprofessional, and always makes me feel welcome."

The bankers on this site are really nice, patient, and efficient. Delilah Chen helped my parents…read moreopen personal accounts and guided them through all the options and documents step by step. This East West site is a great choice for personal banking. Very friendly to the seniors. Highly recommend!!

Early this morning, I received couple of calls from a guy saying that he is calling from the bank…read moreand there is credit card fraud and else. he provided his name, Frank Liu, employee number, phone number, the credit card number that he said someone applied using my information, the recent transaction...and insisted that I need to go to their SF branch to solve the problem. Sounds like a real. I didn't provide any personal info to him instead I called the branch I know in Pleasanton Ranch 99. One of the representatives answered my phone immediately and we talked about the situation. She checked the system and also called the bank credit card service department and found out this Frank Liu from SF branch and the whole credit card thing are spam. I'd like to give Pleasanton Branch 5 stars for their work efficiency and accuracy.

We had an outstanding experience working with Deepika and Joey on our HELOC. They were professional…read morethroughout the entire process, made everything smooth and stress-free, and were always timely in their communication. We would highly recommend them to anyone looking for a seamless lending experience.

I visited this location last Friday to pull some cash before my vacation, and the staff is super…read morefriendly. This location is clean, and the employee helped me understand how CDs, or certificates work. I will definitely return once I am ready to open one up! Fun fact: they offer a San Jose Sharks debit card!

I've had such a great experience with Tanya and Doris at Poppy Bank. They are always so helpful,…read morefriendly, and welcoming every time I come in. What really stands out is how knowledgeable they both are. Anytime I've had questions about things like CDs, credit cards, or other services, they take the time to explain everything clearly and make sure I understand my options. I never feel rushed, and they're always patient and thorough. It's honestly rare to find this kind of customer service these days. I truly appreciate their help and would highly recommend stopping by if you need anything!

I feel very welcome coming to the Pleasanton Branch Been…read moreclient since 2022. The staff is great

Sloppy financial services. Lack of attention to detail missing critical factors in planning and…read moreassisting customers in their lifetime financial planning. Be cautious in your decisions in allowing them handle your money. If you do use them get outside auditing to ensure your investments safety and planning.

I visited this branch last Friday around 4:00 PM because I was interested in opening an account…read more There were only a few people there, so I waited until someone became available. When I approached the front desk, the receptionist asked how she could help. I told her I wanted to open an account, and she asked what type. I explained that I wasn't sure and was hoping to speak with someone who could guide me through my options. She told me no one was available and that someone would call me instead. During this time, there was a man in a suit standing behind her who did not appear to be assisting anyone. The interaction felt rushed, as she quickly took my phone number and mentioned someone would contact me. I understand it was close to closing time (they close at 5 PM), but I arrived with enough time to at least schedule an appointment or receive proper assistance. It has now been a week, and I have not received any follow-up call. As someone ready to open an account and bring new business, this experience left a bad impression. Customer service and feeling welcomed matter, and unfortunately, this location did not meet those expectations.

Jacob and Stephanie were amazing to work with. They were very helpful and made buying my first home…read moreeasier than I expected. Will definitely use again when the time comes to refinance! Thanks guys!

the branch manager, assistant manager and client services, are very knowledgeable…read more Mr. Lopez et al were very cordial, very accomodating, hospitable and very convincing. Mr lopez pointed us to right account to deposit our funds. Thank you for all your help Ben Villa

Connie at West America Bank is phenomenal. I recently purchased a business in Dublin, CA and was…read moreable to get the loan approved through West America. I was on a deadline to get it done in a week. Connie was so quick with everything. She really went to bat for me with the lender and got it approved with the money in my account in 1 week. Let me just say that this was a start-up conventional loan with no collateral. Those are hard to get. I was so amazed that she could pull it off. I decided to use West America for my business account, business credit card, and merchant account. The rates for the merchant account were a lot better than the other ones I looked at and there are no hidden fees or contracts! I highly recommend West America bank and particularly Connie from the Livermore West America Branch.

WestAmerica bank, has the worst auto loan payment policy. The only options to pay are. 1 if you…read morehave a checking account with them, by mail or find a bank, which are few and far. They offer no online services for paying your auto loan. I had to drive to Lafayette ca from Berkeley ca to pay my auto loan. During this age of vast technology you'd think they would get it right. They are so behind the times it's absolutely sickening. If in the near future you decide to purchase a new car, make sure the dealer doesn't offer you financing through west America bank. You can't pay online

Since they have been taken over by Commercial bank everything that made Community Bank of the Bay a…read more5 star they took away, so we closed our accounts.

I am the founder of a newly formed local nonprofit based on Alameda Island 'SailingAlameda Inc…read more DBA SailingAlameda.org.' dedicated to serving low income families with children at risk. I was referred to CBB by a nonprofit accountant consultant who highly recommended going with them. I never expected the outpouring of support from Helen, our banking representative at CBB who went above and beyon the call of duty to get our organizations banking documents and our donation portal set up so quickly. Helen actually came out, jumped on BART to visit me during my lunch hour at work to deliver important papers for my board of directors to sign then return to her. I was amazed that she also extended her support by meeting me at our office location in Alameda after hours on a Sunday afternoon to receive the signed documents! Our donation portal opened yesterday afternoon and at this writing is accepting credit card donations. Helen is a fantastic representative for Community Bank of the Bay, the bank appears to have hired a true grass roots leader in helping all nonprofits get off the ground, she was also spotted during a nonprofit event in Oakland by one of our board members doing what she and Community Bank of the Bay does best - Supporting the Nonprofit community and going beyond and above of what my expectations where. If I could give 10 stars I would, this is the Bank you need to support all your nonprofit banking needs, led by a true grass roots individual who genuinely cares for your needs. CALL THEM BEFORE CONSIDERING ANY OTHER BANK! 100% Satisfaction Guaranteed. Best! President CEO and founder of SailingAlameda.org