This company has the worst customer service ever . Kevin Poole and co-worker Tony are very rude …read more it's a shame I've read other people's reviews and they have had a good experience. But Mr. Poole has made us never want to do business with this company again.

At one time I thought Bank of America was the worst banking system in the United States. Turns out…read moreI was wrong Uncle credit Union now meets that criteria. I have tried for 3 days to have a question answered through their call center and Las positas location and I've yet to be able to talk to a person from that location because the call center asks 27 minutes worth of questions to identify me without allowing me to talk to an individual that can answer a simple question for me I'm looking into changing Banks and I suggest anybody else that is associated with Uncle does the same.

The service, the friendly staff, the helpful managers, the atmosphere was really nice , open and…read morewelcoming! I love WFB , and this one always has what you need, $ , a friendly smile, and good people!!!!! Always like coming here! They always greet you nicely!

I came in to deposit money on my lunch and was shocked to see only ONE teller handling everything…read morewhile 14 people stood in line. To be fair, she was doing absolutely everything she could and working nonstop -- this is not on her. The issue is clearly management. I waited 40 minutes just to make a simple deposit. After all that time, other employees finally decided to come out and start helping customers. Why did it take nearly an hour for backup to appear when the line was clearly out of control? This branch seriously needs better staffing and organization. Customers' time matters. Do not come here unless you're retired, have nothing better to do, or have a two-hour lunch break.

Drive over 60 miles to close my account and 2 employees (including manager) said to make an…read moreappointment on a certain day and I couldn't close my account that day.

I went to Comerica San Ramon branch a couple of weeks back to inquire about Heloc options and I am…read morereally satisfied with the interaction I had with their personal banker Smruti Padhy. She is very knowledgeable and promptly clarified all my questions. This by far was the most helpful interaction I had.

I first heard about this company through my dad, who had nothing but positive things to say about…read morethe way they treat their customers. After banking with them for several years, I can confidently say my experience has been just as exceptional. This will now be my second auto loan through them, and once again, they exceeded my expectations. Not only do they offer some of the best rates available, but their team is also professional, knowledgeable, and genuinely committed to helping their customers throughout the entire process. I especially want to recognize Vinisha Patel for the outstanding service she provided. Her professionalism, attention to detail, and dedication to customer care truly stood out. She made the entire experience smooth, stress free, and informative from start to finish. If you are considering purchasing a vehicle, whether through a dealership or a private seller, I highly recommend reaching out to them before allowing dealerships to run your credit multiple times. Being pre approved ahead of time gave me confidence and negotiating power throughout the buying process. It allowed me to focus on finding the right vehicle and securing the best deal without unnecessary pressure or repeated credit inquiries. Having financing already in place puts you in control and makes the entire car buying experience much easier and more enjoyable. Thank you again to Vinisha and the entire team for providing such excellent service and making the process seamless. I truly appreciate the confidence and peace of mind you gave me during such an important purchase.

"The service is always excellent, and I love visiting this location. The staff is friendly,…read moreprofessional, and always makes me feel welcome."

Jacob and Stephanie were amazing to work with. They were very helpful and made buying my first home…read moreeasier than I expected. Will definitely use again when the time comes to refinance! Thanks guys!

the branch manager, assistant manager and client services, are very knowledgeable…read more Mr. Lopez et al were very cordial, very accomodating, hospitable and very convincing. Mr lopez pointed us to right account to deposit our funds. Thank you for all your help Ben Villa

I came on here because I wanted to personally leave a review for Victor at Comerica Bank in…read moredowntown Pleasanton. I worked with Victor for the last five years with multiple accounts and he has been nothing but the most kind, thoughtful, intentional, helpful, incredible person to get to know and work with. I had to be extra cautious with my health and was spending a lot of of the last few years isolated because of Covid and Victor went above and beyond every single time we interacted trying to help make me more comfortable by accommodating me every way that he could! He always believed in the work I was doing and would ask me how it was going and just genuinely cared. This kind of help, assistance and friendship from someone at the bank is not super common and I just wanted to highlight how Victor has truly made my experience so easy and joyful. I highly recommend working with Victor if you have the opportunity!

Opened a HELOC, after I had to do the Loan over a complete second time, get this, because my home…read moreapproached too HIGH. Was told I had to deposit $25K in a local branch account in order to get loan done a second time (full docs, no issues). Then they held my funds for a week. Then was told come in for funds Saturday at branch and get this, despite past the 3-day right of recision passed, Comerica cannot even locate my HELOC and have held up $$$$$! No accountability, competence, confidence, or trust in this bank and business. Bait and switch, fooling customer, and then telling me no one works on Saturday. Does Comerica not have a computer system? Person who opened the account now on vacation/leave for, get this, 3 weeks!

Sarah, Courtney and Brycie. These ladies always make sure I'm taken care of. Answering all my…read morequestions, emails and phone calls. Send me to the proper departments for my loans and investment advice. While always keeping a smile and a greeting when you come in.

I cannot say enough amazing things about Courtney, Brycie, and Sarah at NuVision. They truly showed…read moreup for me during a really traumatic and stressful fraudulent situation, and I'll never forget it. Instead of judgment, they met me with kindness, patience, and genuine care. They took the time to listen and guided me through everything in the safest and most reassuring way possible. Every time I come into the bank, I feel welcomed, supported, and honestly just happy to be there. It's not something you usually say about a bank, but they've created such a positive, uplifting environment--it's all good vibes and smiles every single time. I would recommend NuVision to absolutely anyone--family, friends, or even strangers--because I trust them completely. They go above and beyond to make sure my money is safe and that I feel taken care of. Love, love, LOVE this team!

Fantastic little Credit Union. I have to be honest here, I'm shocked that more people do not use…read moreCredit Unions. They are really superior in most way to a conventional bank. Credit Unions for a lack of better term are in theory like a labor union except this is for banking. Typically they represent a group of people like say the U.S. Navy, or other commercial business. They are 'Not for profit" thus tend to offer better rates to their members in terms of savings and loans. They also are much much smaller so they may only have one branch (many have more). Such is the case for SRI Federal Credit Union. It serves the employees of SRI International in Menlo Park, CA. While it does only have the one branch it more than makes up for things in terms of interest rates and customer service. ATM's are not an issue. They belong to the Credit Union COOP which allows withdraws at other CU ATM'S. You can use any for that matter and they reimburse whatever fees that particular system charges which makes travel easy. Customer service is also excellent. The tellers are well trained, friendly and personable. When my father passed away Chris was phenomenal in helping us navigate the handling of his accounts and made the whole process really easy. It was a tough time for us and not having to hassle with a typical banks typically poor service was invaluable. The only issue with the CU, is that again its small. They have one branch and its closed during a chunk of the Christmas to New years time frame. It also requires a stop at security and a badge before you can proceed downstairs to its location. But with ATM's, ATM deposits, online banking, photo check deposit and the like the number of times you actually need to go the branch are really quite limited.

I have been working with Steve Bowles with my banking needs, and he is very knowledgeable and…read morehelpful. the staffs treats their customers with respect and they go out of their way for their customer.