I went in for a mount on a new pair of skis and asked explicitly for the skis to be detuned while…read morethey were in the shop. I came in the next morning and was told they did not detune the skis despite me explicitly asking on the sheet I was given. I was treated as if I didn't understand what I was talking about as the man helping me told me they "didn't recommend doing that on a new pair of skis" I have skied since I could walk and have had my skis detuned the last 5 years of my life immediately after coming out of the packaging. I paid $77 for the mount and wasn't given half of what I came to do. Will be going anywhere else to get my skis done. I highly recommend Incline, just across the way down the hall from Gorsuch at the base of Aspen.

Best location, best equipment with the most knowledgeable and friendly longtime local staff…read more I've been coming here for years and they're hands down the best......They get it! Thank you....

I'm an avid five star giver, and while I do appreciate Ute, I had a balance of positive and…read morenegative experience. I found myself in a situation where I rented one of their bear cans and finished Four Pass Loop after hours. Theres no after-hours drop off or contact information. Not cool when you're renting gear and unknown things are bound to happen. Luckily, the bartender in the bar underneath the store was cool enough to return for me the next day, with a $30 dollar tip. What really takes off the star though is the pretentious and "too cool" vibe from the employees. Ain't nobody got time for that. Being kind and understanding is free.

I came into Ute today looking for a pair of shos. I was helped by a young red headed man named Sam…read morethat was extreamly friendly and helpful. He knew a lot about the store and how to find the right pair of shoes for me. Sam rocks!! thank y'all

Some packs and winter stuff is 25% off in the summer time. Great outdoor gear overall. I ended up…read morebuying a day pack that wasn't on sale, the newer ones use a lighter fabric and had a more comfortable and airy back. Friendly and helpful staff as well.

This Marmot store is awesome! The staff are warm, outgoing, and extremely knowledgeable…read more Alex Hudson and Caleb Church helped me navigate a complex warranty repair process, and then helped me sort through a bunch of jacket models and styles. They were extremely attentive, yet somehow never lost track of any other customers in the store. And their friendliness and energy made the whole process a ton of fun. Additionally, the store has a collection of adorable stuffed marmot mascots near the entrance(!).

Lulu Lemon must be some sort of cult. I don't know how else they are able to charge people so much…read moremoney for such simple products. If you stuck a Lulu Lemon logo on a napkin and called it a "stretch napkin," you could probably sell it to their followers for $20. 2.5/5

Wonderful, welcoming environment. Really nice, kind genuine young crowd working there. I love…read moreshopping at the Aspen store when visiting friends in town. In contrast, the Vail store has quite the attitude problem and very little inventory. The snobs who work there are just pretenders. Like they are going home to their mansions after work, and you are nobody. Seldom a good experience. Always shop in Aspen if at all possible. You can park right in front instead of a creepy garage like Vail. P.S. Robyn L. should not expect to return dirty panties to Lululemon and give one star review.

Great service and selection! My husband and I both needed fly fishing gear and found great options…read moreand sale prices!

Great service Friendly sales people…read more Great selection of products and for Aspen they have the best prices

If you're looking for basic courtesy, keep walking. The…read morehostility from ownership was immediate and unnecessary. Instead of basic customer service, I was met with arrogance. That alone tells you everything you need to know about how this business operates. Aspen has countless exceptional ski shops. This one stands out for all the wrong reasons.If you're looking for professionalism or even basic courtesy, keep walking.

Wow. Should've read the reviews before coming to this place. I walked in and there was a nice…read moreemployee who helped me find a pair of pants to try on. Unfortunately they were out of my price range and I asked him if they had cheaper ones. He was very kind. An older lady who also worked there chimed into the conversation and says "you'll never find that price in aspen" and started laughing. How rude! I asked if they had any in the $150 range. Then I walked across the street to Incline and bought some for $75... the staff was super nice there. Do not waste your time at Performance.

I have been to Aspen a handful of times and this place always delivers as your go to ski rental…read moreshop. The guys that run this place are super friendly and customer service oriented. They used to give you beer while you got fitted..maybe Covid changed those plans but regardless they do everything they can to make sure you have proper fitting ski, boots, bindings and poles. If you forgot something, like your goggles, they have very reasonable ski accessories. Maybe not the best place to rent a snowboard, but for ski's these guys are number ONE in Aspen. Located right across the street from the W Hotel and down the block from the Gondola entrance, you cannot miss this place. Save money, be impressed and have good gear while you are visiting the magic of Aspen.

Ray and Woody at Stapleton are absolute legends. Picked up a new pair of Nordica Enforcer 100s…read more(amazing ski by the way) with new bindings and they had them ready to ski for me by 10am same day, which is amazing considering how busy their rental line was. They even double checked the pricing and offered me an additional amount off of the end of season sale price. Ray offered some good boot liner advice as well. Won't buy skis anywhere else from now on.

Amazing merchandise and the friendist people you can meet. You can't beat the service this company…read moreprovides

The creme de la creme and latest in Aspen fashion. Perfect for wear across the Rocky Mountains or…read morethe Alps! Situated at the base of the famed Little Nell near the steps to Little Nell run, that is to say, exceptionally convenient for apres ski shopping. Iconic brands. They also have a few homewares items. Wonderful service, smaller selection than the VV locale but always a great value for what you get.

Visiting Aspen isn't complete until you visit some of its local shopping. My wife and I had been in…read morea few shops, but were drawn to Denimaxx for their eclectic and unique styles. This store is one a of kind, and so is their personal apparel. The last time we saw items like this was in Italy, so you can definitely find that European flare in their selection. We were greeted by Maxx, one of the owners. Very welcoming and patient with us as my wife sifted through their large selection of custom pom pom hats. She finally came across a certain Beenie, but she wanted a different lettering. Maxx, being the creative designer went downstairs and produced a custom hat for my wife on the spot. That's great service! We also met Maxx's brother and business partner, Denis. Together they were very approachable and Denis was both honest and personable. Highly recommend this store for anyone who is looking for custom ski-wear, high end custom hats and jackets and unique visor helmets.

This is a FAMILY OWNED BUSINESS and the have another store in Vail, Co…read more I bought a fur-vest in the Vail location and they shipped the wrong size to my home. They refused to send me a shipping return label and when I did send and payed for the shipping costs they refused to except it. The vest is 2 seizes too small and the owner refused to solve the problem!