I am so pleased with Anthony of Glendale O'Reiley on Colorado Blvd. If you need something at the…read morestore ask for Anthony, he knows his products by heart and not only that he offers help with a smile. Now that's a great customer service. He deserves a recognition and a raise.

Three women helped me -- they figured out the part that I needed, so I was able to get my…read morewindshield sprayer working again! The workers clearly cared about me, as a customer, & I really appreciated that : )

Anthony helped me beyond belief. I came into this location with my check engine light on. Anthony…read morepersonally took time out of him morning to help trouble shoot my issue & fixed it. He grabbed the code checker and bingo! I'm back on the road w/NO Check ENGINE light in. Thank you so much

I had a great experience at O'Reilly Auto Parts thanks to Salvador. I explained the situation with…read moremy car, and he was extremely knowledgeable and quickly suspected it was the battery. To make sure, he still took the time to run a diagnostic test on the car, which I really appreciated. He was professional, helpful, and made the whole process much less stressful. He even pointed me in the right direction for getting the battery installed. Excellent customer service, thank you, Salvador!

Went in to look for a used battery -- younger Latino guy was extremely friendly, but the older…read moreArmenian customer service was bad, tried to force me to take a battery that was not the correct size and then got irritated that I did not want to take it. Not a great experience.

This is my go to place and in fact the only place I've found locally, that resurfaces rotors. If…read moreyour changing brakes, then you should resurface your rotors if you want to do a complete job. Thankfully Tri Star is here! They also have almost any parts you need at a pretty competitive price. The staff have always been easy to work with and most importantly get you the parts you need. The inside is pretty straight forward as far as a counter to ask for parts and one to process your payments. Don't expect your typical Autozone with isles of car care products, this is a no frills pick up your parts and go to work. I always check here before going to the chain auto parts stores. This is a secret gem in East Hollywood for all you DIY mechanics out there!

I came by to get my battery tested. Waited in line for about 5 minutes and had someone come out to…read moremy car with me. Testing it was pretty quick and they let me know that it was not in the best shape. Unfortunately, they said they can't change it for me as it needs registration but I'm happy they were able to tell me the status and let me know that I should probably change it within the next 1-3 months. Staff is friendly, bilingual, and do what they can to help you. It's a high-traffic location with lots of people coming in and out on a Saturday at 11am. Store is on a street corner and there's ample parking spaces with entrances on both Sunset and Normandie.

I usually go to the location on Santa Monica Blvd. but this one had what I was looking for, so I…read moredecided to head on over one evening. Upside: this one has a much larger parking lot which comes in handy, especially for what I had to return for. This place was busy! I never thought AutoZone would be the place to be, but they had a steady line of customers, with only two employees working at the counter. I had done my research on the proper headlight for my vehicle, and I was pretty sure I had the right one. Once I got to the front, I asked if I had the right one, they took my car information and confirmed. I can't believe bulbs are over $20 now but I don't need to buy them too often thankfully. Well, I stupidly thought I could install this myself but I was 100% incorrect. Even after youtube instructions, I gave up and returned on a Friday night where there was a taco truck outside so this place was still popping. Once I made it to the front, the nice guy said he would be willing to help me but he had to take the line first which is completely understandable. This only took about five minutes, and he was ready to help. Boy am I glad I returned here; this required the removal of the battery (like I'm going to know how to do that). He had all the right tools in his hoodie pocket, so he came prepared. I held my phone light to help the best I could, and once he asked me to start my car, it was a success! I wish I had the guys name, but I know I'll be back since I think they sell batteries for keyfobs, and mine just died... Sure enough, I returned to get the batteries replaced, and Giovanni assisted with this. Found out one of my keys is definitely not functioning properly, but the other is so I only needed one battery. There was no charge, but please tip them for helping if you need this done as well. Super helpful staff here, thank you so much!

Super helpful and very kind customer service. I walked in with no appointment and they listened to…read moremy needs carefully and even though it was a little out if the ordinary they totally got it asked only a couple smart short clarifying questions just to make sure neither party was confused about anything and they told me what they could deliver that day to make sure it would meet my requirements and that the expectations were very clear and concise. And then the experience was made more wonderful by them offering without me asking for a complimentary once over to check over everything including the issue I was having and then provided me the separate quotes for the everything vs main issue without me having to specify because they are smart and anticipated ahead of time. Talk about excellent customer service! I then was able to ask for a final quote to include the main issue I was having plus some of the others that I wanted to get handled here soon and now I can financially prepare to have this handled and I'm confident the work itself and that that experience will also be excellent mostly because I was told it would be at least a two hour edit for the mechanics to check her out so I prepared to settle in. But after fiddling with the vending machine a bit till I realized it was just out of order I made myself a couple yummy complimentary pumpkin spice coffees with their keirug and filled myself up a big cup of fresh complimentary water from their fancy reverse osmosis fill station checked my email to deal with a couple work issues and before I could have ever expected they were ready for me to come look over the quotes and very plainly and knowledgeably explained in brief detail each issue item by item so that I could completely understand the current state if damage and the level of risk each could be the longer it went without addressing so that I could decide for myself the best course of action in prioritizing how and when to spend my money! No scare tactics no pressure no sense of bossing me about what I should do just gentle suggestion based on the facts and relaying the information in a friendly and honest way. Absolute pros. They made me feel very empowered as a female customer which has been rare in any car related business I've usually been through. You guys are absolute gems and I'll be back soon with money so you can do the rest of your magic with the fixing things part! Thanks keep up the great work! Oh also almost forgot! My car had a terrible dragging noise underneath that was scary sounding but also mostly so embarrassing sounding and I knew I couldn't afford to do anything about it this day so I didn't expect them to do anything about it except to include it in the quote for things to take care of once I saved up. But they brought the car back around and no scraping!! The clips had been broken that held whatever it is under their up so they zip tied them up for me to get by for now and didn't charge me a penny, was a really kind and delightful surprise that made me feel like they really listened and cared about my happiness engaging with them. Above and beyond, good customer service is so rare now that when I see it and feel it I'm almost moved and it touches my heart! Thank you for helping snd seeing a human being trying her best I can't wait to spend my hard earned money here soon.

Just want to say that Vanessa was amazing! Kind, patient, and explained things fully. This is a big…read moredifference from Michael who had no customer service skills and was rude. After having an issue with my oil change, I called ahead to see if I could come back in. I told Michael that I'd be in at 4 and confirmed that it was ok. He told me I didn't need an appointment. When I came in at 4, he told me he couldn't help me cause they had too many people. Why did you say I didn't need an appointment then?? Why not tell me you might not get to my car at that time??? He was nasty about it too!

Long wait times, it's 7PM on a Wednesday and they have a bunch of items laying in the chemical…read moreaisle. Instead of walking out with multiple items I just grabbed a quart of oil I needed, I waited forever while I listened to a supervisor argue with a customer that the battery leaking acid is normal. I finally paid the $13 bucks for my quart of oil, I add it to my car and I walk in to ask if they can dispose of the container. I was told "I'm sorry we don't take trash" absurd, I tossed the container in my trunk and threw it in the trash at home. Horrible location, parking is a pain, getting in and out sucks and subpar customer service. Order your stuff online or head over to O'reilly

I wasn't expecting it but they changed my battery out for free. It is a good service that you often…read moredon't get at other places.

I tried to change my Angel Eyes bulb off of my 2005 BMW 530i but upon doing so, the wire sleeves…read morewere so brittle, due to age, that they fell apart. I didn't want to risk shorting out the lights or anything else so decided to look for headlight replacement. I had no idea that they were so expensive. I shopped around for used ones. I went to a guy who was selling them for 1/2 of what Factory Express was selling them for. But after seeing them in person, did not have a good feeling about the seller or the headlights. So decided that I'll bite the bullet and buy from Factory Express since the guy over the phone sounded like he knew what he was talking about. Upon arrival, the person I spoke with turns out to be the owner Edwin. One look at his shop and I knew that this guy knows what he's doing. He asked if I was looking for just one or a set. I told him that I wanted a set because I wanted them to match since the other one is pretty dull. He said he can buff out the other one to match the replacement. After taking a look at the wiring, he said he can save the headlight. Edwin is honest and I would recommend him to anyone looking for parts. He's passionate about cars and knows his stuff. He'll try to save you money where he can. I definitely would recommend him!

Edwin is incredibly cool, pleasant and helpful He did some…read moreon the spot detective work on my front headlight and solved the issue .HIGHLY recommended

This place is great! the customer service is great and very friendly. I was assisted even when they…read morewere close to closing time!

Everyone here is so pleasant, there's tons of parking, right next to the post office, I typically…read moreget errands done faster because of the location and If you ever need to go to an AutoZone I recommend this one and Yonathan Roberts is amazing he is super helpful I went in there trying to buy a low light bulb and he actually discovered that they weren't regular bulbs, it needed a HID Bulb And soon after the purchase he was able to change it in three minutes. Thank you!!

The staff helped me make the right decision. If you can, buy the part and do it yourself…read more If you're not sure it's worth going to the professionals. AutoZone saved me so much money

This was the first time I had to change my windshield wipers on my newer car (I have previously…read morelearned from someone at this same location how to change them on my old car) and Kevin was super helpful to show me! The only negative when I came back in after trying myself to ask for help an employee said, "you don't know how to do it?" No that's why I'm asking for help...but besides that I always appreciate this location!

To begin with I came in with a pretty common car to come by from a teen most shops would tell me…read morethey weren't able to help me with my problem with my stereo and my speakers also electrical issues , until I came by JR Distributions and once I went in the service was top tier very professional, polite, talkative and knowledgeable telling you what's the cause for your problem also i appreciate the honesty they have with there customers when it come to the pricing! Now what I really gotta give out to them is they actually finish their job very clean too and not leave you with halfway done job. Definitely recommend this place for anybody with an electric problem or needs an upgrade on their car! Will be coming back for additional upgrades thanks! Jr

he was great, went above and beyond made everything so easy love it, got me in fast, showed me how…read moreto do everything