Poor customer service experience. I've never been to this dog spa before and don't currently have a…read moredog--I was simply picking up my friend's dog. From the moment I walked in, I was ignored. No one acknowledged me or asked if I needed help, even though staff continued assisting people who walked in after me. One kind employee, who was in the middle of grooming a dog, tried to get someone to help me, but her efforts were ignored as well. I understand being busy, but basic acknowledgment and communication go a long way. Unfortunately, I did not feel welcomed or valued as a customer.

They kept my dog for 5 hours and still hadn't groomed him only bathed him. There is NO Reason to…read morekeep a dog locked up in a cage for that amount of time just to be groomed. When I complained the employees immediately got on the defensive and scolded me!!!!! What kind of customer service is that? Not a good one. They said they were behind with 70 dogs that day. Well they called us at 9:00am saying they had an opening and to bring my dog in. Obviously they didn't really have an opening when they are already behind with 70 dogs there that day. They never apologized to me or try to make things right just treated me like a dumb customer telling me I was wrong to be so angry. Never again!!!

We have been taking our doggies to this salon for almost 15 years now. They get excited when they…read morerealize where we are...to me, that is a major sign of how great this groomer is to them while she makes them beautiful. There are grooming salons much closer to our home, but we wouldn't even CONSIDER going anywhere else. Thanks to Sarah for loving my critters so much. You rock!

From the owner: We use all natural shampoo excluding flea shampoo ( Adam's flea and Tick )…read more Certified groomer . Grooming for 23 years

I can't give more than 5 stars or I would!!!!! My 2…read moreWeimaraners can be a real handful and they were well cared for over this past weekend and had a great time!!!! How would I know this????? Because the Owner & Staff sends photos of your baby(s) out playing in the nice big yard! Such a beautiful clean and homey place with an owner who has her entire heart into every animal in her care. TOP NOTCH CLEAN ATTENTIVE CARE FRIENDLY REASONABLY PRICED I will never go anywhere else!!!! XO XO

Staff is friendly, honest , kind, informative. Glad we found this place for our pets.read more

The groomers at Pet Stop are the best! They're very good with my 15 year old who can be…read moredifficult-he's banned from Petco and PetSmart, so glad to have somewhere close by to take him! They're very also don't up charge!

I had high expectations upon arriving but was a bit disappointed. First of all, the exterior of…read morethe building reads "open 7 days a week", however it is actually closed on Sundays.The 2 staff members ignored us upon arrival, during our stay, and upon departing. To be fair, we have a pet bird, so my expectations may have been for having more bird stuff. I doubt that we'll be returning

If you are new to the area (Like I was) and looking for a great groomer....Wizard Of Paws is the…read moreplace! I bring my Shih Tzu here. She always looks amazing after...and she is well taken care of and in good hands while there. Shannon Sizmur & Fendi

I cannot express the overall amazing customer service I received here. I have a very nervous…read morepittie & a puppy and they took such great care of them! Extremely professional. Above & beyond customer service!

Professional, experienced and loving pet groomers and Doggie Day Care facility. Happy to serve n…read moreDalmarva and the surrounding areas. Always treating your fur babies like family

After new management has taken over operations this facility is very professional & clean. Staff is…read morefriendly and considerate of needs. Our dogs, stress free & look great when picking up. Pricing is competitive. Easy in & out.

My dog has been having some skin issues. All vets both near my primary home and vacation home were…read morebacked up. I was able to have an online chat via pet insurance that gave me some ideas of what the issue could be. Then, the light bulb went off while reading reviews. I decided to try grooming to see if it could sooth his skin. I was a little hesitant as there were no recent reviews but I needed to try something and fast. I had a conversation with Patti over the phone and she was really patient in listening to my concerns. She was able to take us the next day and gave my boy a soothing medicated bath. He looked great and felt better. We still have to deal with the cause and flare ups but at least he is more comfortable. Thanks to Patti and team at Ruff Cuts.

I never write reviews on here, so when I do.. It's because I need to let the public know something!…read more First of all, Patti is a wonderful woman. She truly loves animals and you can tell as soon as you meet her. I have a temperamental Pomeranian mix, and he lets her groom him efficiently without issues. What is most remarkable about Patti is the care and affection she gives your pet. Not only did she trim my pom's feet for free on a nail-clipping only trip, but gave my chihuahua a mini-reikiki session because she is in congestive heart failure. Patti thought it necessary to give her a little extra love. Would you receive such service at a chain store? Absolutely not. The facilities may not be as conventional as others, but Patti has always done a wonderful job and her customer service is incredible. I will always be one to support small and local businesses, and Ruff Cuts is no different.

Incredibly rude front desk check-in. Very unprofessional. Can't trust them with my dog.read more

I got my dogs groomed there almost a month ago 3/27/25. I contacted them as soon as I saw that they…read morehad clipped my dog too closely on her belly. Her nipples were scabbed. I called Saturday after hours and they had missed a toe nail on my other dog. So I didn't expect a phone call until Tuesday when they opened. I waited then called again on Wednesday and left a second message. They called me back on Thursday and I spoke with someone. I offered to bring in my dachshund(whose toe nail got missed) and they said they would talk to the owner and get back with me. I took my dachshund in,they fixed the toe nail, no one said anything to me about my other dog or reimbursement or anything. It's been a few weeks now and I never heard back from the groomer. Not once did anybody ask me if my dog was ok. Not once was I offered anything to fix the issue. Not ok.

If I could a negative rating I would. Went into the store on 9.4…read more25 around noon. Heard someone yelling and cursing at a dog. Went in the back and it was the groomer of the 2 small dogs, 1she had on the table. I poked my head in the room and told her yelling sctraming at the dog isnt going to calm it down. The dog on the big bed was so upset by his buddy getting yelled at he was upset. The groomer told.me to leave amd slammed the door in my face. I asked the clerk at the check out if she heard what was going on and she said she didnt and didnt seem to care and never asked for any info. I went back waited for over 45 minutes and told the owners what happened and they were grateful. They said the tan dog is so sweet and loves everyone but doesnt like its toes touched and the groomer did tell them what i said to her.but didnt mention the yelling and cursing.​ I will try to contact the owners of the pet store as maybe this is a contractor working in their store. Anyway, it was so upsetting to me and the dogs I just had.to say something. Because if you see something and don't say something, you're just as guilty as the perpetrator.

Depends on who is working . Christine and Erin are great . I suggest calling ahead though because…read morethings are different if they are busy

Jules was very caring and calm with our 16 year old Maltipoo. I highly recommend her for any…read moreservices that your pet needs. You won't be disappointed

Took our 4-month-old, 6lb Cavapoo puppy to Comfy Pet Grooming in Millsboro today for her first…read morehaircut -- a simple puppy cut. Emily, our groomer, was friendly, and we specifically discussed wanting only minimal trimming to help our puppy get used to the grooming process. Emily agreed, explaining that puppy cuts are typically light and focus on the face, feet, and sanitary areas. At pickup about 1.5 hours later, I heard a dog yelping before I even opened the door. When I walked in, I was horrified to see our puppy cornered against a wall on a grooming table, yelping repeatedly in distress. An older woman was holding large metal scissors near her face. Before she even realized I was there, she grabbed my puppy's face, shook her head, and yelled at her to "hold still," saying she was going to cut her eyes if she didn't stop. Our puppy was not secured with a collar, leash, or harness. She was clearly terrified. I immediately asked for my dog and said, "Please stop -- I will take her unfinished. This is too much." Only then did they turn toward me, and I got a full view of her haircut. They had cut her far shorter than we discussed, unevenly, and all over -- completely against what we requested. Even after I spoke up, the woman moved back toward her again with the scissors, which felt dangerous and inappropriate. Another employee stepped in front of me, blocking my view, while my puppy continued yelping. I was in shock. I understand that grooming a young puppy can be challenging. Puppies are wiggly. That is exactly why the appointment was supposed to be gentle, minimal, and focused on positive exposure -- not fear, aggression, or restraint by force. At no point is it acceptable to shake a frightened puppy by the face or yell at her. If they felt they couldn't handle grooming a 4-month-old puppy with patience, they should have called me to pick her up. This experience was deeply upsetting, and I am heartbroken over how our puppy was treated. I would not recommend Comfy Pet Grooming to anyone, especially those bringing a puppy for their first grooming.