I only had half a mind to leave home with my car and arrive in a new car today, and am elated at my…read moredecision to take the leap. Miguel, Katie, Amiya (spelling!) and the rest of the crew were easy to immediately connect with. Not only did I leave with a new-to-me car (one I've wanted since I started driving many moons ago, to be honest) but I left with new relationships and ultimately had one of the best Mondays ever -- especially considering I now have an "Ultimate Driving Machine" of my own. Thank you to the whole team! EDIT/UPDATE (June 19, 2026): Well. I wish I was writing this update to say everything after the sale was as positive as the buying experience. Unfortunately, that hasn't been the case. To be fair, I have no personal issues with any of the employees I've dealt with. Everyone I've spoken with in person, over the phone, or through email has been polite, professional, and easy to work with. My frustration is with the condition of the vehicle and the process that followed. I purchased a 2017 BMW 530i and began reporting issues almost immediately. Within days of ownership, I was dealing with TPMS faults, HVAC problems (the driver's side would blow hot air when it shouldn't), rough idle/vibration concerns, and steering/alignment issues. I reported these concerns and brought the vehicle back multiple times. Additional items that were addressed included broken driver-seat trim, damaged exterior trim, blend door actuator issues, and alignment concerns. As time went on, communication became increasingly difficult. Calls frequently went unanswered, voicemail boxes were often full, and promised follow-ups didn't always happen. The vehicle spent significant time waiting for repairs while I tried to get updates and answers - yes, I was out of a car during Memorial Day weekend. Eventually, I became tired of waiting and decided to have the vehicle inspected by BMW directly, primarily to diagnose the air-conditioning issue. Their inspection revealed multiple coolant leaks, low coolant levels, and leaking front struts. After spending approximately $800 on diagnostics and repairs (including the coolant evac + recharge), the air conditioning finally operated properly. However, BMW also identified several thousand dollars' worth of additional recommended repairs. Wanting a second opinion, I then brought the car to a highly regarded independent BMW specialist. Their inspection identified additional coolant-related issues that BMW had missed, significant oil leakage/seepage, stored fault codes that were not visible on the dashboard, and other mechanical concerns. They repaired an additional coolant-related component that BMW did not identify, and they completed this work for slightly less than BMW's quote. At this point, I have spent roughly $1,800 out of pocket on repairs within the first two months of ownership while contributing less than 750 miles to the car's history. Some of the issues identified across both inspections include coolant leaks, leaking front struts, worn balance-shaft end caps causing oil leakage, a worn-and-ready-to-replace guibo, belt-related service recommendations, wheel concerns, and additional mechanical repairs that could total several thousand dollars. What frustrates me most is that many of these issues appear to have existed long before I purchased the vehicle. The car was presented as being in great condition, yet I am now dealing with a lengthy list of repairs almost immediately after taking ownership. I can accept responsibility for not obtaining my own "external" pre-purchase inspection, but I also don't believe a customer should need to uncover this many significant issues so soon after buying a dealer-sold vehicle represented as being in excellent shape... ya know, despite it being a nine-year old BMW after all. I should've known better, yes. And I did... But alas. To their credit, the Wallingford team has recently been much more responsive. The staff I've spoken with there have, too, been empathetic, professional, and willing to listen. They have offered to perform their own inspection and work with the warranty company to determine what repairs can be covered. I appreciate that effort and remain hopeful they will help bring this situation to a fair resolution. I genuinely love the car. When it's running properly, it's everything I hoped it would be. That's what makes this experience so disappointing. Owning the vehicle has been overshadowed by a constant cycle of inspections, repair appointments, warranty discussions, and unexpected expenses that began almost immediately after purchase. If the dealership ultimately stands behind the vehicle and helps resolve the remaining issues, I will happily update this review again. I sincerely hope that's how this story ends.

NEVER PURCHASE A CAR FROM THIS DEALERSHIP…read more Before my husband purchased his vehicle May 30, we specifically pointed out that the engine was shaking and was assured the issue had been fixed. Within a week, the exact same problem was still present and we had to bring the vehicle back for repairs. The dealership has now had the vehicle since June 8th for two weeks, leaving us without transportation. Throughout this process, communication has been extremely poor. They are refusing to call us back to discuss the repairs, arrange pickup, or offer any accommodation for the inconvenience of being without the vehicle for such a long period of time. They are now telling us the vehicle is ready, but after having a major mechanical issue almost immediately after purchase, we have very little confidence that the problem has actually been resolved. Being left without transportation for weeks and then expected to simply figure out how to retrieve the vehicle myself is unacceptable. We simply requested to Anna that they arrange for the vehicle to be dropped off to me and they refused. They wouldn't even accommodate me to find a way to come pick it up. If this is how customers are treated after the sale, I would strongly recommend taking your business elsewhere. Every time you call to speak with management they are "tied up" I will be filing a complaint with the DCP and BBB Please don't even bother speaking to Brian he just takes notes and doesn't bother to try and find someone who can help.

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

I love this dealership! I have purchased the last 3 of my vehicles here and this is the only shop…read moreI use for my personal vehicles and family as well. The sales people are amazing & the Finance Manager Liza is the best there is. The mechanics and service department top notch.

Full of excuses, rude, irresponsible. The moment you drive off the lot, they will avoid…read moreresponsibility. Note that in CT, depending on the final cost and age, small used-car dealerships are required to provide a warranty unless otherwise agreed to and stated on the paperwork. Have everything in writing... take every positive review with a grain of salt, whether on Yelp or elsewhere.

Took a several hour trip to see a car. Unfortunately it was misadvertised. Wrong year (advertised…read moreas 2015 but in fact it was 2014), hidden mechanical problems (cv axle) and because of snow i couldnt spot isolated rust pimples on the roof and one on the fender. Hard to negotiate. Seems like a one way transaction only.

My wife and I had a really positive experience here at Executive Honda while in the process of…read morebuying a new car. In the past, I've experienced high pressure sales and tricks from other dealerships. I know the uncomfortable feeling of being a young woman in a car dealership. I really liked how the staff here seemed down to earth and spoke to us as humans. They weren't calling us and bullying us every single day after visiting to test drive a car, which made us more willing to work with them! I really would recommend Honda in Wallingford for anyone looking to have a smooth experience.

My experience with Executive Honda was really disappointing…read more I called to inquire about a specific vehicle listed on their website. The sales associate (Amber) was nice & forthrite, confirming the vehicle was available & answering all of my questions. The interaction left me feeling positive about this dealership, so I requested an appointment to see that specific car. They confirmed my appointment via text multiple times. The morning of the appointment (that's today!) I decided to text that same number to confirm that the vehicle was still there, as the drive to this dealership is almost 2 hours from my home. They responded & told me that the vehicle was sold, but I should take a look at their other options & let them know which I was interested in so they could have them ready for my appointment. I never showed any interest in their other vehicles. I was very clear that there was one single car I wanted to see, & so that's the car I made an appointment to see. They sold the car & were never going to tell me. They were going to let me drive 2 hours one way to find out the car was gone. That's a really dodgy business practice. Not only will I not be buying a vehicle from a dealership willing to waste my time like this, I'll definitely be advising other people to stay away as well. Amber was a good sales associate & I wish she worked elsewhere.

The deal is not the deal. Great guys! Loved the sales guy, business manager and finance manager…read more What they are directed to do is not entirely kosher. fast and lose with the paperwork. no I don't want the ceramic and interior package - it shows up in the final deal - Oh but you signed off on it - no I did not! The rest of my experience is pretty much the same. Guys! I hope you stay out of jail! Really. Someone is going to sue you or go to the attorney general. It WILL happen. For my part... I came in underwater on a previous car loan, good credit but weak, you got me the vehicle I wanted. Thanks for that! But the sleaze was un-wanted not needed.

I started a online purchase with this dealer my salesman was Mike B…read morehe truly did one heck of a awesome job price of car was fair no hidden charges fair price on my trade. These guys worked very hard and spent a lot of time helping me! I sincerely thank them ask For Mike he is fantastic

I called this company at 8 am after my van showed check engine light and ran rough as I drove from…read moreCentral Massachusetts to Annapolis Md. I was driving at night, got off exit at 2am and had to sleep in my van in 0 degree temperatures. Chris invited me to come to his shop and let me jump to the front of the line on his very busy day. I was in by 8:10 am. He got my van diagnosed, parts delivered and I was back on the road after lunchtime. I am so grateful to him to help me get back on the road. I am a dog/house sitter and I was expected in Annapolis that night. The homeowner had already left the country for a trip. Chris and his team were not only professional but generous in their efforts to help me. I was told where I could get lunch and I was able to sit in his waiting area for hours, have bathroom access and even had a fireplace turned on because I was cold. His office manager was so gracious and helpful to me. Thank you Chris and his team: wonderful people.

Great service. Despite busy schedule, Chris explained they'd fit me in as soon as possible. Easy…read morecheck-in, including helping me to get a rental car. Call next morning to explain diagnosis and had vehicle repaired that same morning. Repair cost was reasonable. All of the staff I spoke to were friendly and helpful.

I had an amazing experience, thanks to Elmin! The staff was friendly, professional and made my…read moreentire process smooth and stress-free. They answered all my questions, we're honest and transparent, and made sure I found the right vehicle for my needs. I highly recommend this dealership to anyone looking for a quality vehicle and an excellent buying experience. Thank you for making this such a positive experience!

Not to be nit picky cause I hate those types of reviews, but I heard a lot of good things about…read morethese guys so when my friend saw a car she liked here I recommended getting it. I asked to have a specific part of the car checked and I have serious doubt they did because she got the exact code I was concerned about less than a week into having the car and it popped a permanent dtc. The car smelt like gas on the lot and I had a feeling it was that so I asked them to check it and they said the only problem with the car was the brakes when they did check it. To me it seems like the code just got cleared though I have no evidence, I'd suggest bringing a code reader and getting a ppi. I would get everything in writing aswell, because they promised they would replace her brakes and it's been a few weeks now and nothings happened. If they kept to their promises then the pricing is great and the people are friendly, but I'm not personally coming back for my next car unless I'm looking for a project car. Their recommended loan services are terrible as well. I hope it was a one time thing and this hasn't happened to other people, but I would've avoided the place if had saw someone say it was a similar experience.

In my experience, you don't often meet friendly people at a car repair place, but the folks at…read moreExecutive Auto Center buck the trend. Ralph is a really nice guy and very patient, even when I first drove to 1194 N Colony Rd in Meriden (d'oh! Watch this if you're using Maps) and was 20 minutes late to my appointment. I was going through the Geico service center because my car had some surface damage after being hit in a parking lot, and the process was seamless; Enterprise showed up with a great rental vehicle just 15 minutes after I got there. I look forward to picking up my car next week and know it's in good hands at Executive Auto Center.

This is a smaller dealership that really cares about their customers. They have some of the most…read morecompetitive pricing around and are not pushy or "sleazy salesmen". My fiancé bought his truck here and they are quick to address any problems or concerns that may arise. Wallingford GMC takes pride in their reputation.

I can't say enough good things about Wallingford GMC. I just purchased my third Tahoe, a 2025…read moreDenali from them and the experience was as seamless and enjoyable as the first two. This dealership truly stands out as a family run operation that cares about its customers. Even though I live about 45 minutes away, I continue to make the drive for all my routine service. The service team is consistently professional, honest, and efficient, and the waiting area is spotless, quiet, and comfortable with Wi-Fi and plenty of space to get work done while you wait. Every person I've interacted with has gone above and beyond to make sure I'm happy. It's rare to find that kind of personal attention and consistency these days, and it's exactly why I keep coming back.

Great service! Fast and efficient. They are all so nice snd professional make buying a car so…read moreeasy. Would highly recommend

This place is the only place I would take my cars and trucks to for service. Amazing customer…read moreservice. I purchased a truck a few weeks back and I am in love with it. Shane was beyond helpful and very honest. I appreciate that more than anything.