Called Residential Express for a full-system replacement quote in October. Was pleased with the…read moreexperience, which simply involved taking measurements and asking what changes I might want with the setup--much better than the high-pressure sales pitch from the bigger companies in the area. We pushed off the replacement thinking our unit would survive one more winter, but of course of furnace went out unexpectedly in the middle of the night during one of the coldest stints of the season. Called Residential Express the following morning, they pulled up my quote from 4 months prior, verified the price hadn't changed and were able to schedule me for a full HVAC replacement the next day. Freddie and Flavian arrived on time and were very professional moving through our house and working in our backyard and utility closet. They explained any changes they needed to make, went over the new setup and recommended service intervals, and hauled all of the old equipment away, leaving our house looking better than when they arrived. Very happy with our experience with Residential Express and wouldn't hesitate to use them again.

RES installed new HVAC in September 2021. Freezing temps last night and my heat wouldn't kick on…read more Needless to say, it's cold in the house. Literally wearing a sweater and two sweater wraps. New HVAC filter, reset breaker. Thermostat batteries are fine. Still not kicking on. Sent Yelp message to RES because they have always been quick to respond. And they did this time as well and the woman who gave me a call was nice and tried to help. Pretty disappointed that they can't quickly swing by today. From what I've read, it's likely a dirty flame sensor or the ignitor switch (neither of which is a long job - I just don't have the tools). HVAC less than 5 years old, so parts are under warranty with RES; however, I had to call someone else. Bottom line: Someone else is coming today, but I could end up paying for parts. Kind of feels like my current needs weren't lucrative enough for RES to make a concerted effort to swing by.

I reached out to 495 HVAC at 5am in the morning after realizing my HVAC wasn't working on one of…read morethe hottest days of the year. Lupe reached out to me as soon as he arrived in the office (730am) and showed up at my house at 8am. The weather was predicted to be over 100 degrees all week, so it was urgent I got the HVAC fixed. Lupe was very timely, respectful, and knowledgeable. He explained what he was doing and what needed to be fixed and he was able to fix the issue on the spot. I was so worried about not having AC during this very hot week, but 495 HVAC helped me out in a pinch. Thank you, Lupe!

Pretty good company. I do some small work myself, but when something more serious is needed or HVAC…read moreunit needs to be replaced I call them. They just installed new furnace at my house and I was pleasantly surprised that they redid duct work around furnace for the HVAC unit to work more efficiently. Very reasonably priced.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

McMurray was great to work with. Took care of an R22 system when most of the contractors wanted to…read morejust sell a replacement. Not the cheapest system to work on but much better than full replacements. Great communication throughout the service and I highly recommend.

I've been using McMurray for a while now and they always do a great job. We have an older HVAC…read moresystem so they ensure it's up and running.

Meade's went above and beyond for us when our AC went out. The owner was in contact with us letting…read moreus know that they would get to our home before the end of the business day. Their technician, Mason, showed up an hour earlier than he said he would. He knew what the problem was just by me describing the noise the unit was making. He had it fixed within an hour walking me through what was broken and how he was going to fix it. He also gave a great deal of information of proactive maintenance of the HVAC system. He was kind and professional. Overall great experience with this company, I would highly recommend.

Meade are always very polite and responsive. I'm so glad to have them available to us as you get an…read moreactual human on the phone and a local one, rather than someone in a far away call center. We had them here today to check out a noise from our air handler and found out an animal had gotten in and been pretty much pulverized. Mason was a huge help in dealing with the issue and providing advice around a couple other areas of a concern related to our unit. I am truly grateful for his help in the responsiveness of the Meade team! We will be using them for a long time. I highly recommend them!

Ernesto came out same day to take a look at our 40 year old furnace. He said that while he could…read morefix what was currently wrong he could not guarantee how long it would continue working. He went through different options for repairing or replacing. We decided to go ahead and replace it his price was the same as other quotes we got but he was able to get us a different brand that was significantly cheaper than his competitors and gave one year free labor and there was a 10 year warranty on parts. His crew came the next day and got us taken care of. We also used him to remove and cap off the gas line that was going to our stove as we decided to switch to an induction stove.

Excellent first visit--quickly diagnosed the issue and presented multiple options without any…read morepressure to upsell or overcharge. Fortunately, the first solution he suggested worked perfectly and helped extend the life of my system. A refreshing contrast to the last company I dealt with, who offered no alternatives and insisted the entire system needed replacing.

Quick repair, was able to come in during the holidays, even though it was same say and I had to pay…read morea bit more it was worth it.

FH Furr's biggest problem is not their technicians--it's their management's complete lack of…read morefollow-through. I'm attaching the emails I sent to FH Furr regarding the second incident. They are exactly what was sent, with my email address, phone number, and home address redacted. The first issue with my new HVAC system required 4-5 service visits over multiple days before it was resolved. After the issue was resolved, I repeatedly asked about FH Furr's advertised $500 No Frustration Guarantee. I never received a callback or any type of explanation--they simply ignored it. The second incident was even more frustrating. After my service request had already been pending for over 24 hours, my appointment was pushed back another five days during a heat wave because a specific technician was apparently needed. I called back to ask if another technician could be sent sooner because waiting five more days was not acceptable with 95+ degree temperatures and the upstairs reaching around 80 degrees with two young kids. At the same time, I asked that a manager contact me to discuss my concerns with how the situation had been handled up to that point. I was repeatedly told someone would call me back (twice by phone and once through a technician), but nobody ever did. I followed up with two detailed emails to document the issue and give FH Furr the opportunity to handle it, including asking again about the $500 No Frustration Guarantee. Those have also gone unanswered. If you end up with an issue requiring anything beyond dispatching a technician, don't expect management to follow through. At this point, their $500 No Frustration Guarantee feels more like a sales promise they have no intention of honoring. Every technician who came to my home was professional and did everything they could to help. They are not the reason for this review. This review is entirely about FH Furr's management and customer service. I will only be contacting them for future HVAC repairs while the warranty on their installation remains active--and only because I have little choice.

Hello I normally dont write reviews. I had a horrible…read moreexperience with another company here in NOVA who tried to over/ uncharge the service and tried to sell me extra bells and whistles for like $800. All I needed was my dryer vents / duct cleaned and I called MVM home service because of these reviews and I wanted to write one too No frills. Seem very honest. They sent a technician named Edwardo. He was super professional and kind. Explained everything beginning and end. Didn't lie about the charges. Said it was 165 over the phone and thats all I paid. I liked them a lot and plan to use them for hvac maintenance in the future. I highly recommend!

Danny, from MVM, took my call early in the morning and was at my house less than 2 hours later,…read moreeven though his window was a little later. He and his team member were very professional throughout their time repairing my air conditioner. Danny explained everything to me and taught me things to look for in the future. He even mentioned that he likes to have his customers with him while he's repairing so they can learn about their units. Would highly recommend!