What a sad case of store management, and an even sadder case of customer service. The (unwritten) store policy that prohibits you from returning an online-purchased item to the actual store, yet instructs you to pay to have it shipped to an address that is identical to the store's, is ridiculous. The store employee (when you talk to them on the phone) claim there is a totally separate department that handles returns... but when you ask for the number to that department, they say they don't have it. And so I go look at the website's "return info", it provides the store's number! It's literally the same number! When you call that number for returns, the store employee answers the phone standing right there at the store counter! What a lazy scam! I am done supporting these boutiques with less than acceptable business models. I seek out Black owned and/or POC owned businesses quite often, but I will not hesitate to take Union Los Angeles off my list for continued support. I sure hope the owners improve upon their practices, for the next customer. If you care about customer service, don't shop here, go elsewhere... otherwise good luck to you in not having a similar experience to mine (and many others I'm finding out after the fact). read more

Placed a order. With in 7 weeks no respond to multiple email. No order update. Sent 1 last email asking to cancel my order. Following business day. Got an email stating shipping label created. Worst customer service I have ever experienced. read more

Yes Union used to be a landmark. Used to be. It is part of the 3-headed streetwear hydra along with Stussy and Undefeated at La Brea. This was one of the few authorized dealers of Bape in its heyday. Since Bape opened their own location, the main draw here is mainly some Nike SB, Neighborhood, VIsvim, and BBC. They also carry some American streetwear brands, such as UNDRCRWN. Anyways, the stuff here is expensive, even when they have a sale. First of all, I really don't like BBC, because it isn't very innovative most of the time, and BAPE stuff is actually cheaper and cuter. Nope, no women's clothing. The girl behind the counter is kind of unhelpful. She is too chill and doesn't care that you are in the store. All the other guy employees are pretty helpful. Like the location in NYC, Union has kind of fallen off. Very few people are blowing their money on $400 Neighborhood denim these days. read more

Eddie Cruz...you's the man! So this has been my staple for shopping for the past, almost 10 years now. They have always been putting out the dopest gear for the urban shoppers. Although they dont carry womens clothe anymore, they still rock guys stuff like no other. Back in the days this was one of the only places I could find Sarcastic and Hysteric stuff. Now they have moved on to Silus, BAPE, Neighborhood and now Billionaire's Boys Club. Plus they have remodelled the place and it looks cooler than ever. The dressing room is proper...its almost like the naughty sauna looking room at a club. The place where all the debauchery goes down. Of course the clothe here can be quite expensive but that's what you have to deal with when shopping for the exclusive threads. If you want to get in on the ground floor you can wait with the crowds on Saturday mornings when both Union and Undefeated open...personally, I dont care that much about clothe or shoes but its still funny to drive by and see. read more

Prices are high, but what do you expect? It's Union. Very few others around LA carry most of their selection, and let's face it: it's a seller's market. Don't judge their stuff just because the silly hypebeasts and hipsters moved on to neon jeans and fixed gear bikes. Union keeps on doing what they've always done, carrying the rare, quality goods they've always carried, and does it in a way few other stores in Los Angeles can compare to. On the matter of customer service, I haven't had a bad experience here yet; shame others have though, but I can only review it based on my experiences. For me, they've always been very laid back and helpful. If you want premium products and can stomach the premium prices to match, come to Union. If not, stay away, and leave it to those of us that can appreciate what they carry. Five stars to a streetwear shop- no, a streetwear institution. P.S. Park behind the store, not in front of it. Save yourself the meter fare! read more

Union released an Air Jordan slide shoe which upon ordering I was charged three times for. I never received any confirmation for this shoe on the computer or via email. A week later I have two posted charges for the shoe plus shipping and one charge pending. Following the social media accounts of this company I see that they continue to post new releases with no post about this failed release, and all (90%+) comments are from people complaining about refunds and multiple charges as well. Do not consider doing business with this company unless you want hundreds of dollars tied up. read more

Really bad customer service. I understand the impact Covid has had on businesses but the lack of responses after multiple follow ups and over 4 weeks to deliver a product is almost as bad as their unwillingness to stand behind product and put the customer first. I spent half a morning during the Union Jordan launch only to get a matching set of top and shorts. After a month of of waiting to receive the product fits easily 2 sizes too large. For context I am 6'2 about 180 and a medium in any other brand sometimes may be too tight. The union version could easily fit someone over 215 lbs with a basketball sized stomach. They didn't care, wouldn't take responsibility or Let me return or exchange even though this stuff sold out in seconds a month before. Just saying know what you're getting into with this Hypebeast. I for one will skip. read more

Clothes are nice but these guys aint trustworthy for overseas shipping/online shopping. Two times I tried, and paid, and did not get all my goods. Customer service neglect and refer to outsourced partners that you can't connect. Pretty low standard. read more

They dont tell you the items on sale are final sale. Not even at check out. Most places give you the friendly reminder as you are paying that sales are final. Not even a store refund. I came back within two hours of buying an item and they would not take my return or even give me store credit. Felt like a shady move on their part to clean sale items. read more

Union has always been on my hit list for LA for a long time. After my experience there, I was a bit disappointed. Union is one of the few stores I've found in LA that really cater to the high end men's clothing market. They carry brands such as Thom Browne, Acne, Visvim, Public School, Neighborhood, and so on. You get the idea. My assumption from the website was that there would be a pretty sizable selection at the physical store. I was a bit disappointed however when I arrived at the store. Union is pretty small, but although not completely unsurprising. Union is a boutique carrying many brands, but very few pieces from each designer they list. I was hoping to score a few things I spotted online but to my dismay they were completely sold out. In the end I picked up a few things that were on sale at a very good price as compared to full retail. My expectations were set a little too high since Union is probably the premiere boutique men's clothing store. For me being on the east coast, its really just easier for me to go to NYC and most likely get what I wanted. I wish they carried a bit more things but since their business now is mostly online I can't honestly complain. If you're expecting an experience you would expect from a NYC boutique, you will probably be a bit disappointed. The selection is small here. Pricing is as expected when it comes to these brands. However, Union is a worthy stop at least if you're in LA. read more

I've been in the shop a couple times while visiting LA. The clothes were obviously great, and the customer service was okay. Second time I went in was literally five minutes before they were closing, and despite my bad timing one of the dudes was helpful with finding my size in a particular tee and allowed me to try it on. Despite my previously good experience, this morning I called the shop to see if and when they would be getting any more of a particular shirt and size available for online order since I am in Texas. The man on the phone was really rude, and after I ask about the shirt he says "Well, I think we have smalls and extra larges". I ask if he's for sure about the extra large in the shop, because if that were the case, I would have a friend in LA pick it up for me. He responds very abruptly saying "I was just telling you that. I don't really know." then says nothing else. Not only was the asshole lying AND doesn't know his shop's inventory, but the shop is not big. It's not a long walk to the back of the shop, so I don't see what the problem was with helping a potential customer find a shirt they are wanting. I am usually not one to complain about customer service ever, but this dude was an ass. I will be back when I visit LA because they DO have exclusive clothing you can't find most other places. Hopefully my upcoming visits will be more positive than what happened this morning. read more

Beware when ordering online as there is no customer service. I ordered a pair of slides in the wrong size. I emailed them the following morning asking if there was anything that could be done before the order went out. I followed up a couple days later. 4 days after I placed the order I received an email saying my order was shipped. Union never responded to my emails. I really enjoyed going in there every time I was in LA and began shopping with them online because of the pandemic. It sucks that they don't seem to care at all about helping their customers. I'm relieved that it's just a pair of slides. I caution anyone who orders from them, if there's an issue or concern they will not respond. read more

Ran across town to do some shopping and they close early... to top it off, if you make it in, they treat everyone who walks in like a thief. They follow you upstairs, SMH why don't you invest in WiFi camera. I used to spend a lot of $$ here. Not anymore, Save your money and buy online mrporter, everlane, endclothing, barneys same stuff just a lot cheaper. You figure for the price of clothing here they would give you better treatment. read more

This is only place I have found, in California, that carries the brands: NEIGHBORHOOD, W)Taps, Head Porter Plus (+), Original Fake and Visvim all in one store. This is by far, hands down, one of the best gems. A little difficult to visit on a regular basis, since I live 400miles away from it. But I will still mark this store as one of my favorites. For me, NEIGHBORHOOD is one of my all-time favorite clothing brands, and it's very hard to find boutiques that carry this brand as well as the Head Porter Plus (+) brand, which is another one of my favorites. The Union store carries these and much more...all at pretty much standard retail prices. read more

Walked in and there were two people working there. One on his phone and the other one on the computer. We didn't get greeted or talked to. Then we went upstairs the guy on his phone followed us up there, didn't say ONE word. Was leaning by the upstairs entrance still on his phone didn't even look at us.I thought he was coming up to finally ask if we could needed help with anything but nope. You are in retail, your job is to provide customer service. A simple hello would've been just fine. FINALLY, as we walked out the girl on the computer said bye thank you. I was in retail for 10 years, and I cannot stand poor customer service. The reviews are a reflection of this store, so it all makes sense. Come here and get what you need, but don't expect anyone to talk to you. read more

There's a saying in the Fashion World.... "What's on the UNION's sales floor will be cool in a couple seasons but right now they're ahead of their time like they always were" read more

I have to agree with tony p and ace of spades i went in and this girl just stared me down. i dont know if i was just a little kid looking at cool t-shirts but she just stares at me and also when i asked for a medium she said we only have larges so are you gonna get this shirt cuz i dont want to go a get it if your not gonna get it the exact same thing would have been 1 star but they have some cool stufff and i like there tees go for the tees and only them read more

scammers. tell you to send in an email if you want to make a return but then never respond to the email before the return window is up.

I got my Buscemi's from here also I got my CommeDes Garçons shirts here and let me tell you the parking is easy and the people that work there are dope. They even let me know when new stuff comes out. I hope this place makes alot of money and stay in biz bc I'm a big fan. My Rap friends go here also (Niqle,Crookedi,HorseshoeGang) & not too far from food spots and lord knows I love to eat lol. Check out my photos read more

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Great place to men's shop. A good variety of clothing from various designers. On the pricer side.

Women's clothing? I don't remember seeing any in here. Anytime I'm around the area, my boyfriend and I stop by to check out their BBC rack upstairs. Whenever they have a sale, you'll usually find a real good deal. A while back, he found a crewneck sweater for just about 80 bucks which was real good. Other clothes are alright, and again I'd like to see some women's clothing here like it says. read more

Don't let the little hole in the wall look detour you, this little spot has awesome trendy clothes and exclusive footwear! Meegan helped us in store and was amazing ~ answered all of our questions, gave us styling suggestions! Will definitely add union to my go to stops for new clothes and shoes! Thanks Meegan for being so accommodating! read more

Today the Union x Jordan sneaker was released and I can't rave how amazing this whole experience was. When Union said they are a LA brand and they are going to take care of the locals they really came through! From the in store raffle process to pick up, I was impressed with how professional and organized the event was. The pop up they made was beyond expectations and the installation really made the wait more of an experience. The shoe was worth the raffle trip to LA - such a creative and well made sneaker. I just wish there was a way we could have entered the raffle for both colors, I wish I could rock each color on each foot at the same time! But Big Props and Kudos to Union, appreciate the fairness and love you show LA! read more

Union LA is straight hot garbage! Avoid at all cost! The gear is overpriced and can be purchased at plenty of other online retailers/boutiques that actually have functioning customer services departments that are responsive. I order two Haiti Union soccer jerseys because they looked nice and the proceeds were said to go to charity, so I payed $180 for both on 4/9/22. I got a tracking number on 4/14/22. It's now 5/2/22 and I have not seen any update to the tracking number (UPS just says Label was created). Sent multiple emails to Union with no response. Spent 20 minutes in a automated voicemail loop. Now, I'm reading all these horror stories of people experiencing the same janky, unprofessional scammer vibes that this buying experience has given me. I want a refund but not even sure if or how that will happen. I know for sure if I don't have my money or product in the next few weeks, legal actions will be taken. Any one who gives this place above a 1 star rating is a joke. read more

BOO...they no longer sell BAPE which is the reason why I used to come here so often. Now they only have BBC which is sort of wack and played out. I was lucky enough to have come when they were having a sale. Too bad nothing in my size...damnit. I give them mad props for carrying Neighborhood. I can't find that anywhere in the States except here. read more

Union is just great. They have a friendly and knowledgeable staff while providing top quality clothing. The prices are high, however, the pieces are quality. They carry brands that are difficult -if not impossible- to find elsewhere (visvim for instance) Keep it up Union! read more

Dope shop, if you're into the hype beast or street wear thing. Most people that work there and go into this shop are grown people that take themselves waaaaay too serious. But other than that! Amazing! Awesome! Kind! And friendly staff and dope good quality clothing. read more

First time coming in here. Definitely the major leagues of "streetwear". A few legit fashion junkies were in there as well, so it must be the spot. Rickie was the sales associate I spoke to and he did a great job of explaining why/what makes a $1,000 hoodie, to a $600 hoodie, to a $100 hoodie. As a layman I learned a lot about top of the line designers. Didn't end up getting anything but wouldn't hesitate to come back. My one very minor knock is I wish the brands and clothes were better marked and sorted. I couldn't see any rhyme or reason to where things were. But maybe it was just over my head. read more

If I could give less stars, I would. My experience with the Union x Air Jordan 1 was absolute trash. I thought I was 'lucky' enough to check out a blue AJ1 from the online release. After being charged $28 for shipping, I thought I would receive the shoes in a reasonable time frame. I never received the shoes at all. After literally months of emailing back and for with Union x Jordan, I've received the same response numerous times - no exaggeration. I have not only not received the shoes I paid for, but I never got my money back either ($238). I am not new to streetwear, I've been going to shops on La Brea, Fairfax and Melrose since 2006 but this is more than just an apathetic employee - it directly reflects Union's values and based on my own personal experience I cannot recommend enough avoiding dealing with the hassle of doing 'business' with Union. They've given me the run around in every attempt to resolve this situation TO THIS DAY - 3 MONTHS LATER. If you're reading this do yourself the favor and DO NOT waste your time with this Union. read more

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Union..well... + Vry nice selection. The dude that helped me was cool. - (negatives) Some of the staff needs 2 be more...um..helpful..There was only 1 dude that was customer friendly, while the others were just..there to look cool lol. And the prices could be just a little lower. read more

Wow what an amazing men's fashion Love the t shirts pants all the style.. Staff was so cool and helpful read more

I have been here for couple of times.I was satisfied with the stuff here until today! I was trying on a Thom Browne sweatpant and decided to get it. However I found there have few dirty spots on the stripes of the pant. So I asked the staff if I could get another one. One of the salesman suspected that I made it dirty. LoL! So they would not exchange a new one for me! That's really ridiculous!!! Btw, how do I know that if the last customers who try on the stuff and made it dirty,huh? And I would not take the dirty stuff either! Just keep the dirty one FOREVER! Suck stuff and salesman! read more

Ehhh....I shopped here once, and prob won't bother coming back, unless I'm already going to Stussy next door. I like the way the store is laid out and the decor, but I'm not nearly as thrilled by the selection. Most of the stuff they carry is just way too expensive for my tastes. read more

Great Selection of clothes if you know the culture. Very limited amount of clothing. When walked in, i was not greeted by any of the employees, and i felt as if they had the attitude that they were "Too good" for you. Other than that, Its a really good concept. read more

ok dont wanna talk crap but man if the owner of neighborhood clothing or even visvim were to walk into this store they would pull all their gear out as fast as they can. These guys try to mix in cheap clothes with the higher end street brands so that they can get away with higher prices on the cheap stuff. They may be foolin majority of customers but they aint foolin me and hopefully not you. go there if you know exactly what you want but if not stay away. The owner of this place is the owner of stussy think about it what does stussy know about highend japanese street fashion :nothing and you could see that when you walk into this store. not hatin just droppin my dime read more

First time coming here & definitely my last. The employee was very very rude. I could've made fun of his outfit considering he looked like a bag of popcorn. Didn't want to help anyone out at all. I'd never consider spending any of my money here. He should just pour butter on his head to complete his outfit. read more

Lately this place has decided to step up it's game and follow the market trends for a more grown man esthetic. They stock brands like Neighborhood, Fragment, Original Fake, Super, Nike SB, and lots of Japanese imports. Not too many tees anymore, more button ups and outerwear then anything. Upstairs is a nice selection of Visvim shoes and apparel. A lot can be said about this spot, it is arguably LA's top streetwear boutique. Very pretentious staff, if you don't look the look prepared to be eagle eyed. This is the kinda place that makes you feel like a looser if you should be so tempted to look at the price tag...I guess that is what you'll have to deal unless you want to take a trip to japan. read more

This place is waaay expensive for the clothes they sell, but a lot of the stuff is fairly unique. The main draw these days is probably their Nike SB account. I like to drop in to check out their tees though. Picked up some classic sports-related shirts in the past. The infamous Lakers/Lovers Wilt Chamberlain 20,000 shirt as well as this sick depiction of LeBron as Bart Simpson in SVSM garb proclaiming "It's gotta be the shoes!" Worth checking out now and again. Sometimes I'll come up on something like I mentioned that I fall in love with that I feel all right overpaying for since I'm bound never to see it again. read more

I love coming here for the jeans they have the best collection. The tee's you couldnt find in most spots as well. The second level however is bbc which i dont really dig at times. but unions always a good stopping spot for those times to splurge... read more

It's a cool store to come in and check out, but the prices are just way too high. The store sells brands like Commes De Garcone and Bape which are imported from Japan and Europe. They also have a lot of Original Fake and other KAWS related stuff which is cool, but once again really really really expensive one time I saw a hoodie that cost around $400 read more