George is the hands down the best Heating and AC Contractor in the area. On Sunday our AC went…read moreout (94 degrees) outside. I called company A due to their outstanding Yelp reviews. They came out immediately to diagnose the problem for a fee of $139. The problem was a leaky coil. Their cost to replace was $4,200. I immediately knew I was being gouged and said no thank you. I then called George; He came out the next day to confirm the problem and size the replacement coil. Tuesday morning, he was out at 8:30 am and replaced the coil, recharged the system etc. all for $2,800. It is really hard to find honest companies, that wont take advantage of you. George is certainly one of them.

Had George come and install a new unit and immediately had huge banging and loud sounds coming from…read moreit. He came out to check it 3 TIMES, was incredibly impatient, and blamed it on the machine itself, not his installment of course. Told us to turn on our fans to combat the noice. We had an Amana dealer representative come to check and was so astonished at how awful our unit was installed by George, he asked permission if he could send a picture to his colleagues. Seriously, save yourself the trouble. He would rather blame the unit, than hurt his ego.

I first called Down Mechanical last year, in the middle of the summer, when my AC wasn't cooling…read more This is after calling numerous companies who took forever to come out and when they did they all gave me the run around. I found Dale, with Down Mechanical, randomly and extremely happy I did. Dale is friendly, professional, hardworking, and honest.

I have been a customer of Down Mechanical for over 20 years. If you want an honest opinion,…read moreexcellent service and a fair price use Dale of DM. He just recently serviced my a/c and advised to start budgeting for a new system 8-10 years from now. We may need part of the system replaced in 2-3 years but no pressure to start replacing mechanical systems now. Dale has my full trust and confidence that when service needs to be done it will be done correctly and only when needed to be done.

Our heater stopped blowing hot air. Blowin' Cold A/C came out and quickly diagnosed the problem…read morewhich was a bad blower fan capacitor. It caused the motor to draw too much current and overheated which triggered the heat sensor to shut off the gas heater. So just had cold air moving through the ducts. Installed a new capacitor and issue fixed! I'm sure I was lucky getting a service call so quickly but only took 3 hours from the time I called to getting heater working. Nice job and price was reasonable.

AC started short cycling Sunday morning. They were able to come out and check the unit same day…read moreduring Memorial Day weekend! They called Trane to see if I was still under warranty for a part, luckily we were. Came through as soon as they got the part on Tuesday. AC was up and running by lunch time. Customer service was great. Such a relief especially during the holiday weekend!

Air Rescue USA has always been a wonderful, reliable AC service. Alfred is the best! He is always…read moreprofessional and does the job right. We can't recommend this company enough!! Andrew and Stephanie Lienhard Houston Heights

Westheimer location. Ask for Alfred, he might be able to convince you to change the whole AC unit…read moreevery visit (mine is only 5 years old). He would also hook you to purchase the maintenance plan (twice per year) and still charge you for the visits. In all seriousness, avoid this company, you need people you feel you can trust, Alfred is just a charlatan and a con artist

Gil is EXCELLENT... he has worked for me twice and each time he has been professional, timely and…read morefixed the problem quickly. He is very busy so book him quick...

He had great pricing, clean work and quick installation. Would definitely use them again.read more

After scheduling an appointment on 6/17/24 for 6/24/24 between 12-3pm. At 3pm called to see when…read morethe technician would arrive the lady who answered the phone said oh yeah I tried calling you and as I explained to her that neither contact number I gave her showed a missed call nor did the phones ring. When would they be arriving she let me know that since I did not answer (again they never called me) the tech had been sent to another appointment. So disappointing that they don't call and continue with it is my fault. She could have told me they got tied up on another call and I would have accepted the late arrival. But to continue calling me a liar is unacceptable and pathetic. Do not use this company.

Ramiro came and rescued the day. Great guy to deal with and very trust worthy. Definitely…read morerecommended. Don't make the mistakes I made by reaching out to some Joe Blows and got put together like a cheap suit from Suit Mart. Call him and be done with it!

I asked them to check my rental property A/C that was not work properly…read more They stopped by and told me the coil has a leak and nor repairable and they asked for $3,400 to replace it. When I asked about the part number they said we don't know and also they refused to provide labor and materials break down. At the end they charged me $275 for Nothing. I hired another company and after inspection they said the outside condenser was dirty and they clean and serviced the AC and replaced the filter for $190. They're not a honest company and I'll clam this on the contractor license board .

Good customer service seems very rare these days, but Polar Express knows what they are doing. I…read morerequested a full replacement of my 90's dual compressor, single air handler setup with a dual stage 5 ton Ruud. The crew arrived on time and were very organized. They began working at 9am, took no breaks and wrapped up at 3:30pm. It was a big job and they took no shortcuts. When it came time to pay, the bill was lower than what I was quoted! It was very easy to integrate the EcoNet thermostat with Home Assistant to monitor the system. This new system is far better than a standard dual stage because it can adjust the compressor, blower motor & outdoor condenser fan motor speeds based upon the cooling demand. It's a very quiet system too.

We have used Collins a number of times in the last 3 years. They helped us with an air…read moreconditioning issue at our old home (which was a big house in a nice subdivision) and more recently at our little old house in the "country" with its Frankenstein-ed A/C. They have always been just as nice, prompt, courteous and knowledgeable - no matter what style house we live in. The two technicians that have come out to our house have amazed me with their diagnostic abilities and the speed with which they make repairs. Air conditioners never go out in mild weather when you don't mind waiting for repairs, do they? We called Collins at 2:30pm on the 4th of a very hot July (it was a Saturday, too) and left a message with an answering service. I wasn't optimistic they could get to us for a few days, and was checking hotel prices. Would you believe this?! Collins had a very nice, friendly, unhurried technician at our house by 3:30pm that day! Less than an hour later. He could have charged us a bundle for weekend/holiday repair, but he didn't. Our coil in the attic had frozen up, so he spent a miserable hour up there in that blazing hot attic with a HAIR DRYER, to fix us up until a more thorough repair could be done on Monday. AWESOME!! I highly, highly recommend Wayne Collins' company for any air conditioning or heater repairs you might need.

Amazing service. There's nothing worse than your ac going out in the middle of summer. I've had…read moreEthan out twice in three years. Once when my unit kept cycling on and off (Ethan was the only one out of 3 companies to diagnose correctly) and when an old duct came loose. Quality of work is great and beyond everything else, they're honest. One less thing to worry about knowing I have an ac company I can trust if anything goes wrong.