After waiting 45 excruciating minutes of sound warfare on the phone to talk to a customer representative on a piss poor connection, I asked the rep to call back in order to make the connection clearer, he never called back. Worst customer service I have ever experienced. We will never use United Airlines again. read more

I will NEVER fly United again. They have lost my bag ...again! It's now 430pm and I have been waiting for my bag all day long. But, not only that. The flight attendants in coach were curt and bratty as usual. I flew delta outbound and the service was night and day. I was a travel agent for 25 years and the only reason I flew United then was when I earned free tickets. I received my bag at 630pm read more

Software Design: How to not do so well. United Airlines check-in kiosk asks if you'd like to check a bag. I checked 2, and paid $50. Please print the bag tags, thank you. The bag tags are printed and I am tasked to put them on my bags. The stickers are little cumbersome with no practice, so it took me a bit, but got them on as instructed. Back to the kiosk, but no boarding passes, screen is blank. Uh, attendant please! Attendant says that while I was putting on the bag tags, I was asked to print my boarding passes. As I was doing another task as instructed, the kiosk timed out. Attendant instructed me to start over with no bags. Had to re-enter all my information a second time. Also, picked the 5:35AM flight to minimize delays. Plane busted. Made me late for connection in Houston. Booked on later flight. Second plane busted. Delayed 4 hours. Fun stuff. read more

Ok on flight 5498 to SFO flying 1st class by united standards on a crj700 regional jet. Which means it is the smallest plane next to a Cessna. No space for anything my 1st class seat is smaller than my exit row seat on my typical Southwest fly. One of my last flights ever on United as soon my miles are gone so will my flying days with the discredited airline read more

Absolutely the worst airlines I have ever dealt with! United is absolutely Unethical and only cares about putting money into their pocket. Unless you're a big shot spender who travels for a living, you are completely insignificant in their eyes and do not want to work with you at all. I DO NOT EVER recommend this airlines! Anyone else fits the bill better. I'm out $768.57, a vacation, and a ticket to my sisters wedding as a result of the lack of clear communication, caring, respect, and value in their customers. I would personally never let any of my family members, friends, or even strangers fly with this company just on the fact that they are okay screwing over customers for their own wealth and gain. United is extremely unethical and greedy, definitely something our world needs to get away from. If I could give 0 stars I would read more

Bump from a flight of 2.5 hours and loose two days vacation to a flight of 10 hours. Then charge us 1700$ to change flights. We didn't get a refund when you bumped us. Never flying United again. End result of this after all day with customer service and social media. Nothing at all not one thing. Useless company. read more

I will not fly United ever again! I am trying to move up my flight to an earlier time as in 6am and you know what they informed me? I have to pay an outrageous $200 for change of flight fee. Now I understand if I'm doing it the last minute. But my flight is in 4 months and there are tons of seats available! The other aircraft carriers I've flown with and had changed flight times only asked for the difference in ticket price and they even give you credit if the flight you're changing it to is cheaper. Oh and for Southwest airlines if you see your ticket price went down you can call them and they will give you airline credit. So I'm advising you if you can avoid flying united please do. They are over priced anyway to begin with and the change of flight fee is just ridiculous! Again do not fly united! read more

Okay so you get what you pay for but United Airlines is getting ridiculous. They made me take my laptop out of my CHECKED bag. While on the plane, I asked the attendant if I could move closer to the front due a short connection. She said I couldn't because I hadn't paid. Rows and rows of empty seats! Sorry United will fly other airlines in the future! As an aside Austin customer service seemed annoyed. Really? read more

Total jerks. United takes 45 min on hold and then lies repeatedly.... Hard to understand an airline wanting to royally screw their customers so bad. Switched flight to Delta and Delta went overboard to be nice and please. , read more

Recently flew United only to find the ticket I purchased did not allow me to check in online nor did it allow me to carry ANY carry-on baggage despite the fact that more than half the overhead bins were empty. Really??? All these extra charges are outrageous. Next thing you will have to pay extra for a pilot to fly the plane. Something to be said for straightforward ticket sales. Thank you Southwesrern! read more

The WORST Airline! We bought tickets for our family vacation 7 months ahead of time so we would not have any problems but UNITED made sure our travel was miserable!!! We had a 7 am flight which means we had to leave at 4:30 am. At midnight we got notification through a email not a phone call that we would not have a on time flight which means we would not make our connecting flight and be stuck in a random city for 24 hours or more. Mind you we are traveling with small children. So we had to scramble around to we could make our destination which meant leaving an extra hour earlier, waking up small children, finding a new ride, and arranging a flight at 1am. The only flight that would work was a flight to San Francisco where we had to sit for over 5 hours!!! Again with small children and we lost our dinner reservations with friends who now we would not be able to see at all. So instead of arriving at 1pm for our final destination we are now looking at 8 pm and we have been up with small children since 3am!!!! The worst part is we get to the airport that morning and there is a flight that we could have taken that would have put us directly on our path but when we asked on the phone call we were told there is nothing!! I will never use this airline again and will continue to share this story with everyone so this does not happen to others! read more

I wish I could give them negative stars the absolute nightmare that was my trip both TO and FROM California I can't even put into words there was nothing they didn't completely screw up other than at least I didn't die I'm to upset right now to do a complete review but hopefully IF I ever find my luggage I'll be calm enough to be more specific read more

I see that they are already at a one and a half star, so my one star rating will not mean much. But in the last year almost every united flight I have taken are not right. On this trip I had to change planes twice causing a three hour delay on the outbound. Coming home there was also a three hour delay because the flight crew was not there. I am sick of them. read more

I'm not sure how United treats its employees, but it must be pretty poor based on customer service they give to travelers. The guy at the gate check named Stephen took me out of line when I was boarding at the Austin airport and demanded that I pay to check my carry on. I had no problem checking the bag but didn't want to pay the fee since the plane was just full and the bag was in fact labeled as carry on size when I purchased it from target earlier that day. I asked if he would do me a favor and check it with no charge. I explained to him it was my birthday and would he kindly give me a pass on fee. He then proceeded to threaten that I would have to miss my flight because I asked if someone else could take a look since he wouldn't be reasonable. He was rude and scolding in how he spoke to me from the very start. My bag did fit in the carry on container, although a wheel was sticking out when it was laid sideways. Fit perfectly standing up. I'm very upset at the treatment I received. I don't know how the airline trains or manages their employees but this was one of the worst customer service experiences I've had. There's too many options to treat people this poorly. read more

So much for being a priority gold united plus member. That obviously doesn't mean shit to these people. Lose your bags make you miss flights and then don't offer a single thing for you. Outstanding. I guess myself and my company will take our business elsewhere because United definitely don't care about their passengers. Especially the ones that fly the most with them read more

These guys are terrible - attitude problems, paired with a total unwillingness to explain the labyrinthine policies of their backwards company or to field any questions about said policies. I got passed around from one booking agent to the next, and each was more surly and less personal that the previous one. One woman even threatened to apply a retroactive baggage charge related to my flight four days earlier? If I had the chance I'd never fly United again. read more

United Airlines is the worst airline to fly. The people at the counter are rude, discourteous, and simply do not care if you miss your connecting flight due to a delayed flight. We were delayed in Austin for 3 hours on 6/2/2017 due to mechanical issues! The guy at the counter in Austin said if we ran fast enough to the gate we would be on time for our connecting flight and would not put us on the next flight out of Houston to Las Vegas. We sat in the plane for 40 minutes, which caused us to miss the flight out of Houston. When we arrived in Houston no one told us where to go or what we should do. My mother and I went to the service counter to find out about getting a flight out and the lady, Patty, was very impersonal, unsympathetic and rude to us. She was able to get us on another flight but told us they do not compensate for delayed flights. NOT EVEN an apology came out of her mouth. I asked for her supervisor, who had a terrible attitude and did not care that we had been displaced. James gave us a 10 voucher for food in the airport, was very sarcastic when speaking to us, would not give us his supervisors name because he said he didn't have a supervisor, yelled at me for saying that he was being unprofessional and was lacking in the customer service department, and refused to write his name down as I did not have pen or paper. Patty and the other woman refused to give James' supervisor's name as well. They were all smiling about the whole thing like it was the highlight of their day. I wish I had the sense to video the whole thing but I was in shock by the way they treated us. On the way back from Las Vegas on 6/5/2017 our flight was delayed again due to mechanical issues or a crew member not being on time for the flight...everyone had a different story. We sat in the Las Vegas airport for another 3 hours waiting for our flight to arrive. Once we got to Houston, we went to the gate to get new boarding passes for the new flight. The guy at the counter was very rude by making fun of the lady in front of us because she wanted to switch her seat to allow for her bag to go under a seat since she was sitting in the front row. She was in 1st class and he treated her like trash by laughing at her and saying "why do you need to move seats for a 33 minute flight". We were next in line. My mom tried to explain what happened in Las Vegas and he immediately cut her off by saying "Do you want on this flight or not". My mom is a 68 year old woman. If my son had disrespected an elder like that I would be ashamed of him. He then started screaming at the top of his lungs at her because she wanted to be compensated by being moved to first class, which we found to basically be empty. From the very long day, my mom's back was hurting due to her sciatica so she wanted to be comfortable. He then provoked another elderly lady to scream after us because he was screwing with her too. These people are lunatics! UNITED needs to work on their CUSTOMER SERVICE. You have no clue how to treat people who pay for the service you provide. Your business model is lacking the fundamentals of treating the customer correctly so they will continue to come back. The employees I came into contact with on all of my flights seemed to enjoy provoking customers to anger, being rude with sarcasm and making fun of people. That type of business model disgusts me to my core. We will take your money and treat you like trash because we can...and you will come back because we have a monopoly. Just because you are not well educated doesn't mean you can't learn to be nice and empathetic to a paying customer. A side note: There is still hope for flying - When we flew JetBlue and had to sit on the tarmac in the plane for 2 hours due to weather, they emailed us vouchers immediately. We did not have to ask for anything it was in our email by the time we reached the Bahamas. They were very nice and very professional. I like Southwest too. read more

To be perfectly honest, I came in with REALLY low expectations of United. After all the poor reviews I read, I was prepared to be royally screwed. I was pretty wrong. Everything went as smoothly as possible. I am not an avid, nor am I a well-seasoned flyer. But everything went well, and calmed my anxiety for the most part. The only exception are these two things, thus earning 4 stars and not 5. 1) On our flight from Chicago to Austin, there was an absolutely awful racket in the back of the plane. We expected noise from the engine but holy cow, this was ungodly. I don't know if there is anything anyone could of done to make it better, besides offer ear plugs or something. I had headphones on and I could still hear the noise over it. My poor mother didn't have any option. 2) On our flight home, from Austin to Chicago, we were delayed 40 minutes because A FLIGHT ATTENDANT OVERSLEPT? That was a first for me, and at 6 AM that pissed me off pretty royally, especially when all I wanted to do was go home. I'm sorry, but just because you can't wake up in time for work doesn't mean that I get toe be delayed getting to where I wanted to go. There were other people who had a 9:15ish connecting flight in Chicago to other places and they were forced to sprint through the airport to make their connections because this woman couldn't be bothered to wake up. Overall, not horrible. read more

There are no humans that work the phone lines, well not totally true if you wait 2 hours someone may answer and then accidentally disconnect you. Tried to coordinate shipping a pet which you can only do online but they don't answer online request for several days if there is room for your pet. In the meantime if you buy your ticket and there isn't room for your pet then you can change your ticket for an additional $200 minimum fee and start the process over with the email to see if there is then room for your pet. I haven't solved this problem yet...I'm still on hold for now over an hour. On another flight I paid $179 for an upgrade for my son's ticket because he is over 6' and the upgrade gave hime extra leg room I paid for an upgrade and then the stewardess went up and down the aisle offering upgraded space to other tall gentlemen for free. Last flight with United it took over an hour to get luggage. So I missed my connecting flight. It was a beautiful sunny day but United thought it might rain and flights may be cancelled so they didn't schedule their regular staff. United needs some competition but so far where I fly they have very little and it shows. Prices are high, service is poor and they don't care. read more

Every time I use United, there is something that goes wrong. The flight attendants are rude and not willing to provide information or help when needed. I have to stop using this airline. They are not any cheaper than other airlines and the service is very poor. read more

Ridiculous customer service, delayed flights, hot airplanes... saving a few pennies is absolutely not worth it at all!! If you are going to put us on a hot flight at least bring us water or something! Not a fan, won't book again and won't recommend to friend or family for sure! read more

HORRIBLE! Why can't more airlines be like Southwest?? These greedy assholes make u pay for bags, have unfriendly attendants, and are constantly in delay mode for reasons THEY created. read more

Never, never, never again! I'll gladly pay more to fly on some other airline. Selling my stock!

United has the worst customer service that I have ever experienced. They can only be accessed by a web form. No phone number is provided for customers to reach their customer service. Some of their agents are rude and don't seem to have proper training. This is my bad experience: I first got an email from United Airlines asking me to follow a link provided in the email to get a "customer appreciation token" because my flight was cancelled. Well, I followed the link and it worked until the stage where I was asked to "select". When I click "select", it just stopped right there. I then submitted a customer service request through www.united.com/feedback as that looks like the only way to get to customer service. The agent replied with a phone number to call their web service support. I called, the agent told me to try to follow the link again in 24 hours. I asked him what to do if it doesn't work at that time, he said to contact customer service again. He then hang up on me in the middle of my next question. Of course, after a day's waiting the link still doesn't work! I got in touch with the first customer service agent on this case and she said this was an apology only letter: ****PROTeam ACTION TAKEN****APOLOGY ONLY *****PLEASE RESPOND TO ANY FOLLOW-UP ON AN INDIVIDUAL BASIS***** GROUDN RETURN THEN CANCELLED DUE TO AIR TRAFFIC CONTROL **EXSCN 30.5L hrs later 2118-24 *** If this is true, why the e-mail was sent with a link in the first place? Why the e-mail lies to me to tell me to follow the link??? During the email correspondence with the agent, she was not helpful at all and was getting rude at the end. I usually don't post negative reviews of businesses, but I really don't like rude liars. And the very fact that customers can't even call their customer service makes me doubt United Airline's sincerity for providing good customer service. read more

On a recent trip from Austin to SFO, I decided to fly the friendly skies of united airlines. It seems lately whenever I search for a flight online, united has the most direct flights out of Austin. I think about how convenient it is to fly direct, and somehow manage to forgot how much united airlines sucks! But forget no more! The flight was delayed 3 hours due to improper fuel density. This is a fancy way for united saying they didn't have the proper amount of fuel because Austin is too hot. I was also charged $10 too much for checking my bag and my boyfriend's bag. The united clerk failed to give me a receipt. When I called their 800#, I was given the run around until finally someone told me I'd have to apply for my money back online. The online form requires a receipt # in order to request a refund, which they failed to provide. There's absolutely no way to contact united to get a refund for money they erroneously charged me. Granted it's only $10, but still! That's a bit unethical and shady. Plus I always manage to get the stinky seat right next to the bathrooms on their planes. No more united!! I will not tolerate your stinky planes and thievery any longer. Next time I'm flying Virgin, cause I'm that kind of girl :) . read more

I was having a horrible day..the previous airline was a total disappointment. Then while getting my boarding pass in San Antonio Texas, I meet an employee named Sergio. This guy had me laughing and really enjoying the experience and customer service. This guy was a class act. If I was a business owner I would've tried to recruit this guy away from US Airways. I'll continue to fly US Airways because of him. I hope the realize how good he is..if not they're idiots. read more

Absolutely the worst experience ever. The canceled the flight 5128 from new York to Austin and caused my entire family to miss another flight from Austin to San Fran. Called customer service they told me there is nothing they can do. I have to pay $200 per ticket + price difference to another airline to change all 5 tickets. The customer service even blame me for not knowing flight can be canceled anytime. I really hope united airline can be bankrupted soon!!! read more

Same shitty service. Can't wait for Virgin to fly to the east coast and I will never fly United again.

No customer service, they were dishonest about when our delayed plane was finally going to leave keeping us at the airport all day. It never did leave, more lies from United. I was only trying to get to Denver. Warning, always fly a different carrier if you have a choice. read more

Worst experience EVER!!!! My connection from Houston to Austin was delayed over an hour. Though we waited on our plane to arrive for over an hour my car seat never made it to Austin. This is my ONLY car seat!!!! Arrived in Austin at 11:28pm with one year old in tow. Had to have a friend pick us up that had a car seat and the person that originally was there to pick us up basically came for no reason. So we got home at 1:30am! I then spent over an hour on the phone with the baggage claim people. The line was too long at the airport so I had to call. And after waiting for a supervisor was disconnected. Call back this morning another hour long phone call to be told they would call me as soon as they had more information. No phone call but I did get an email stating that my black car seat with a handle and wheels was being located. Well that should be fun to find considering it is in fact a tan car seat with no handle or wheels. So Yay for another hour long phone call! I was then told I have to pick it up. And how exactly am I supposed to do that with no car seat to put my baby in?? These people are clueless and would not know customer service if it bit them in the face! So still no car seat and waiting for a manager to call me. read more

They use to be good when I was a kid. They don't even have customer service. They'll be out of business before to long. To bad, they could of done a few things to turn things around, but chose not to. read more

#unitedairlines A supervisor, Clarice, finally called me and she could not help me and referred me to customer care. She stayed on the line w/ me and go tto hear the offshore person who could not understand us and then got transferred to "Terylyn"? who was rude and hung up on us. Clarice said she would follow up. Next to BBB. read more

United Airlines will always be the best airlines in my professional opinion. Traveling and having to take multiple flights with the lucrative opportunity at DishOne has helped me come across United Airlines and get the best possible customer service you can have while receiving a flight experience. read more

Just boarded flight UA3414 to DC on a E170/175 with a ball gown in a jcrew protected bag and was told by the flight attendant the only way she could hang my dress (long dress with crinoline) is If I took it OUT OF RHE GARMENT Bag! This is the rules! Ridiculous! I am a million miler and have flown Continental for 20 + years and have seen 100s of people hang their suits and dresses. Wonder if 1st class business is any different. Doubt it! Makes me boil that I had to fit my gown in the overhead with other luggage and squeeze it in! These flights are NOT CHEAP! Should have take the train to DC. United NOT SO FRIENDLY - live your motto and tag line or GIVE IT UP! read more

I had the worst experience that I have ever had with an airline with united. My plane sat at the gate for an hour and we were never told why, this then caused to me miss my connecting flight. They were helpful enough to put me on a new flight and I only had to wait 2 hours. Well now I have currently been sitting at the gate of this flight an hour after it was also supposed to take off. This is absolutely ridiculous. We have been told 5 times that it will "only be 10 more minutes". This is ridiculous I was supposed to be at my final destination 2 hours ago and now who knows when I will be there. This is a huge inconvenience, and I am very disappointed with my experience with united and I will never EVER fly them again. I will also tell my friends not to fly united, to save them further travel issues associated with united. read more

We had a family vacation planned for 6 months. Purchased 1st class for my wife and I and coach for our adult kids and grandson. 9 total seats. Selected and positions of all as grandson is traveling with us , purchasing a seat for him with his Mother and Dad in a row of 3 to take care of him and not cause issues for other passengers. Also seated the rest of our adult children close by to assist. Without prior notice, flight in 1 month from Austin Tx to Washington DC, we found out from our Hotel in DC that flight numbers had changed. After spending 2 hours with United, found that they had not only changed flight numbers, but had changed aircraft from an Airbus to a commuter jet. We were more than angry, also considering we had paid full price first class seats and assigned seating for all else. We have flown United many times in the past, but never again. Their customer representatives in the Philippines could care less. The times to change flights would have totally trashed our family vacation. No help or compensation from United. NEVER AGAIN ! read more

I have had good experiences with United overall but today I was helped by an agent named Abby after missing a flight. Too bad I cannot provide more details but she answered my call and made me love you guys again! Hire more people like her! On the other hand, you can search for a call from October 26 at 8:43 am CST with some "Bry", 8call coming from 512-xxx-9815. He should not be handling customers. Thank you Abby!! read more

Worst Airline EVER! LOST MY luggage was lost or stolen by United Airlines. I am very disappointed with my recent experience with United .My luggage was stolen on April 29th from their airlines at the ATX airport. My husband and I have yet to have a resolution and the follow up has been terrible. Their Claims department and Customer Service have been awful. This has been a horrific experience. We did everything we were supposed to, filed a claim, a police report, continued to follow up, etc. It was not our fault our luggage was stolen and to not have a resolution, 4 weeks later is unacceptable. We were informed yesterday, after several attempts to make contact, that it may take an additional 8 weeks to have a resolution. BEWARE when you fly United read more

KATIE V at the Austin UA passenger entry counter was an absolute ANGEL for me. From noticing that I was confused and upset because I needed a different flight and offering to help she (1) found a flight with the seat I needed in spite of other employees telling me such a finding was "not possible" (2) ascertained with her supervisor that this was the flight for me (3) sent me to have my luggage reviewed and THEN my cell phone was missing! Oh no! so I ran back to see if I had left it at her counter-- no luck --SO KATIE called the Yellow Cab Company and told them which cab to check and then, wonder of wonders, the Cab driver brought my phone to me at the airport! By now it's past the boarding time but KATIE shepherds me to the luggage line and gets me through quickly and tells me to find CLEM and MELISSA upstairs... who say "Oh Yes,KATIE..."and give me a choice of 2 seats left. IMAGINE! and me a senior on a frequent flyer Economy ticket! read more

The employees at the gate hate their job. It's very apparent. Flown with them twice now. Once on a buddy pass because my sister works for them and once by poor choice..... When I flew standby we didn't get a flight that day. No problem, that's expected. But they took our bags to our destination anyways. I said okay, So my bags fly but I don't? I need my bag as it has my toothbrush and such in there. She said "well too bad, i can't go get it." It was my first time being stranded in Houston so I was unsure of what to do.... Try again the next day? Get a hotel? Boarding pass for new flight? A few normal questions. The lady just rolled her eyes handed me a new boarding pass and said good luck getting a hotel. Thanks asshole. Whatever. The next time I flew my flight got delayed at 2 hours. She said well u better run when we land or you will miss your connecting flight. What the hell? Thanks for your help and sympathy or apology for your mistake!!!!! I could go on and on but the moral of the story is United Airlines sucks and I would rather fly with a friendly crew such as Southwest or even take the risk of finding myself lost on the ocean floor than ride with these jerks!!!!! read more