Horrible experience from Salt Lake City to Cincinnati. Impossible to get hold of rep or anyone once process began. They reviewed the household and gave us a quote, but then upped the price by a lot and would not load the truck unless they had cash or cashier's check (NO CREDIT CARDS ACCEPTED, SO NO CONSUMER PROTECTION). Arrived hours later than promised for pickup. The icing on the proverbial cake was that it took 10 days for the truck to arrive even though we drove it in 2.5. Slept on the floor until it did arrive. There is a FB page entirely devoted to their deceptive practices and the way they have screwed consumers. Impossible to contact post-move as well. Awful. read more

CAUTION-FRAUD-BAIT & SWITCH - DO NOT USE UNITED REGIONS VAN LINES!! This is the most dishonest company I have ever done business with. They give you a low estimate to get you to sign a contract. On moving day, they show up with a rented box truck claiming this is the way they do things vs a trailer. I was told I had 2,500 cubic feet of goods which I knew I had more. Once they load the 2,500 cubic feet on the rented box truck, they ask if you would like to stop the loading process to stay w/in contract or move forward with a 2nd truck. Obviously you have to get the 2nd truck or they will leave your remaining items behind. Upon delivery, I was told that they had to rent trucks to unload as the driver couldn't get the truck down my "narrow" street although all of my neighbors didn't have issues. I had to come up with $3,700 CASH to get my goods delivered. I asked for an itemized receipt to see what I was being charged for but they were unable to provide any details. I had may items broken and some items that were missing. Their insurance process is another joke. There's a lengthy online process to fill out and once completed, they sent me an offer for $75.00 to settle my claim. The only other option was arbitration which probably would have cost me more than what I wanted out of the claim. All in all, what started out as a $16,896.04 estimate for my move from Palm Desert, CA to Ponte Vedra, FL, ending costing me $31,470.99. Do yourself a favor, use anyone else vs URVL, you'll have a more professional move and a lot less stress. Read the other reviews, seems that most of us had a similar experience. How are the assholes still in business? read more

Deceptive practices, they do not back up what they tell you, they threaten to hold your furniture and personal items until excessive fees are paid. Do not use this company!!! read more

Worst moving company ever. Zero customer service. Give you a low bid to begin, but they continue to increase your fees every way they can. They didn't show up to load and pack until 4:30 pm on a Saturday night. Didn't get done until 1:30 am! Said they packed double what my contract stated - all lies. I tried to contact Customer Service all weekend with NO ANSWER. This company only has ONE customer service rep for all the loads over 7 days. I had issues from load date to delivery date and NOT once did anyone contact me to understand how I felt about the move. They are deceptive and unscrupulous - STAY AWAY from United Regions Van Lines read more

I would not recommend this company. We moved 25 times while in the military and never did we have such a bad experience. We moved from Texas to South Carolina. The estimate was made over face time even though I asked for an in person estimate. The $36,000 estimate ended up over $45,000. The inventory done by the first driver was incomplete so we took photo of every item that did not have a number sticker. Before our pack date a lady name Tina called to say she thought we would need more boxes and if we paid ahead it they would cost less. We never had an account of how many boxes they used. All of our household goods did not fit on the truck so later that night someone came and loaded those items on a uhaul type truck. We took photos of those items before he loaded them because there was no accounting for these items not being on the original truck and inventory. Needless to say 3 items on that 2nd truck never arrived. Their packing of dishes was OK but the packing of our art was not. 5 pieces were destroyed. Was told we should have paid more for high value items. Funny we never had to do so in prior moves and all art was packed well and arrive undamaged. Upon arrival we were told the large truck could not fit down our street so we were charged even more for them to rent a smaller truck and offload into it for delivery. After the first truck was unloaded the movers came to us and said not to give their tip to the driver because they don't always give them their share and even after my husband tipped them one of the movers came inside and translated on his phone was a plea for more of a tip. UGH! We contacted Phyllis in customer service about the missing items - an 8X10 rug (how do you miss something that large ) and a gown box with a 50 year old wedding dress (very distressing). We have filed our claim and the results were insulting. DO NOT use this company! So weird that we had to pay the driver on arrival with CASH or MONEY ORDER - whoever heard of such a thing? Their business model is flawed. read more

URVL is the worst company I have ever done business with. Sales teams are deceptive, using tactics that omit information and "bait and switch" customers. My sales rep was Angel, I believe working out of headquarters office in Waukesha. Expect to pay all the additional fees in the small print of the contract. Once you are locked in to a contract, they squeeze you for every cent they can get. I was quoted appx $9k for a move from WI to OR. Was told they "always overestimate item and load size to ensure enough room on the truck". I paid $1800 extra for guaranteed delivery date so I would have time to unpack before starting my job. They happily took my money knowing the driver was not going to make it on schedule. I placed a gps tracker in with my items and they didn't leave the holding location in Wisconsin until the day they were supposed to be delivered in Oregon. I was charged $800 for tape and boxes at pickup. My bill increased to $17k when the truck was loaded. They make you pay with cash and do not accept credit cards. Once they have your stuff, they hold it hostage, and you have no choice but to pay up or get hit with additional late or holding fees. Called customer service daily only to get blown off by their service "Manager " Phyllis. Customer service and communication were awful the entire experience. Delivery was a week late (of course the contract has a buffer of 6 business days so they don't have to refund you extra fee for guaranteed delivery). Upon delivery, I was charged another $1800 because a shuttle was needed even though delivery was to a single family home in a typical residential neighborhood with plenty of road and parking space. The whole experience made my move a nightmare. Don't trust Google reviews. Check Yelp, BBB, Reddit and other review websites online. There are even FB groups of people who got cheated by this company! Stay away! read more

Absolutely horrible experience with this company. DO NOT use them. Like others, we got a low ball estimate and it increased several times. Final bill was 50% higher than the original estimate. Our furniture is now in storage. We are less than 48 hours. away from our requested move in date and have not heard a word confirming when the furniture will be delivered. We rented a home waiting on the completion of our new home. Our rent period has expired and I still can't give the owners a firm move out date. Horrible experience. And we still don't know what the experience will be when our furniture is finally delivered. Not a happy camper! read more

United Regions Van Lines was hired based on rates they gave me which later changed. This is the absolute worst moving company I've ever heard of. Communication is terrible. They quoted one price then hit me up at midnight during packing for $10k more even though the way they were packing was designed to take more space. They told me if I didn't approve I could move the stuff myself. There was no customer service to talk to at this time. The movers were taking food out of my pantry and eating it right in front of us. They drove rented trucks. They drive these trucks all over my lawn causing damage and I was told that's not their problem. The customer service team was closed for a couple of days after my items were picked up and ignored my claims but called me back to figure out how I was I going to pay them more money. I debated how much they were charging and was told I needed to pay to get my stuff. It took 3 weeks to get my stuff. They would not tell me when it was coming. This is maddening. When the moving truck came I measured the space filled and it was considerably less then what I was charged for and customer service would not acknowledge. There was a considerable amount of damage to my items. The movers didn't do a proper job labeling the boxes so the movers on the delivery end had to open up all boxes to figure out where they get delivered to. By my calculations I was overcharged by $10k. Stay away from this company. Doing business with them feels like you are being constantly violated and taken advantage of. I have researched them quite a bit since my experience and found that they have consistently terrible reviews and the safety of their drivers and equipment is unsafe according to government websites. There is absolutely no reason to deal with these people. read more

$30,000 paid up front in full and they're not wrapping anything, not tagging boxes. I have no idea if I'm going to get all my stuff or what kind of shape it will be in. Moving from San Diego to Tennessee. read more

Extremely late on pickup, lie about quotes and thus overcharge by thousands do not take away their trash. Do not like the cash as a final payment they may be scamming the IRS. Do not recommend. Big trouble with English read more

United Regions Van Lines is a deceptive and unscrupulous company Do NOT BELIEVE the 5 star reviews for United Regions on any review site including BBB. They are fake. Please trust me when I say do not use United Regions Van lines alias United Nations Van Lines ( yes, they have an alias, big red flag) . They do not accept credit cards. red flag. They want 1/3 up front in ACH payment (red flag) and only USPS money orders after loading and increasing the cost of your move. Worst move I have ever experienced. They verbally promise you everything you ask for in their lowball estimate based on volume (red flag), to hook you in and pressure you to sign paperwork before it is complete with services you ask for. They never ask to see your furniture or boxes, and never ask for details about your furniture (red flag). They then increase the cost on the QA call, and again after they get your goods on the truck and again before unloading even though you signed a binding estimate. They do it because they can get away with it. The excuse is your furniture is bulkier than anticipated and can't be stacked. It has to be spread out and crated resulting in increased volume, packaging and labor costs. Our final cost: more than 1.6 times the original estimate. Packing services we paid for were not rendered, furniture was damaged when loaded and unloaded at the warehouse. Loading and delivery outsourced to 2 different moving companies even though United Regions claims to not be a broker. Unacceptable wait time for delivery, 30 days, lack of communication( many calls, emails and texts go unanswered), mixed messages (pack materials means we'll pack it but on loading day it means here are the packaging materials for you to pack your own stuff) and lies (60 boxes and up to 90 boxes take up the same space on the truck so cost is the same within this range). They do not tell you before loading that you have supposedly exceeded your volume allotment, but after everything is on truck, and they have 2/3 of the payment and you have no time to look for another mover. Very unscrupulous practices. In the end, all you will get is damaged, dirty and stained furniture and heartache. If you don't like bad surprises or nightmares, do your business elsewhere. In the end your move will cost the same as a reputable, up front company and you will have a lot less deception and game playing to sort through. United Regions/United Nations knows how to use every underhanded trick in the book to get every cent they can out of you. They prey on and victimize you when you're at your lowest and dealing with the extremely difficult situation of moving, selling and buying a home. They will not compensate even though they promise they will. They answer BBB complaints with no resolution and tell you they don't know what you mean. Terrible, rude custmer service yells at you, hangs up and never wants to talk to you again if you try to resolve any issues you have with them after they get your furniture in their filthy, disgusting incompetent wharehouse, which you are never told about. Learned about it from moving guys. read more

Horrendous experience!!!! Summary of experience for United Regions Van Lines: I got 3 quotes and looked for best reviews from moving companies. Talked to Matthew Reagan (sales) he nice and helpful with all my questions. I ask for gotchas and he made me feel secure. Decent quote, one company, no broker situation. Said he could get the furniture there fairly quickly. Talked about the 1 to 17 days and insurance. He said both should not be an issue (my first mistake) He also said he was my point of contact for the entire move. Pickup day, movers came 2 hours late and they showed up in a rental truck. I asked about why not the company truck and he said his was in the shop they wanted to get us going. They also laughed when they saw the stuff and said we were under bid the cost would be so much more. About 4K but we were stuck now. Had to pay with Zelle (my second mistake) The driver had me sign more paperwork asking when we wanted delivery. I said tomorrow. He said not possible I had to put at least 7 days out, he was confident the shipment would go straight there. He also talked me out of insurance said it was not necessary for the huge cost. Because of the care they were packing I didn't purchase. I asked for copies of my paperwork and he said he would send that night. I took camera phone pictures JIC. The next day no paperwork, no call. I call Matthew (sales) who is going to be with me the whole move. He says now he can't help me and passes me to customer support. Amanda (customer support) can't help me because she doesn't have the paperwork either. It's Memorial Day weekend and she sends me a email at 2 pm saying I didn't pay enough so our shipment won't be processed. I try calling. No answer. We waited until Tuesday (even though they said they were working all holiday weekend). On Tuesday I talk to Phyllis, she also doesn't know anything about the shipment but will call dispatch and call me back. Oh and remember the 1 to 17 days. It doesn't start at pickup but at the date you said you wanted delivery. Fine, fine print. So the 7 days the driver made us change makes it 1 to 24 days. I called everyday for 3 weeks. My daughter, son in law, 1 and 4 year olds slept on an air mattress with no furniture. NO ONE ever gave me a status where the items were or any information until week 3 when Phyllis called and said furniture would be delivered Saturday. Exactly 24 days. A ratty old yellow truck not from the company shows up. Everything looked like it had just been thrown in. All boxes damaged, furniture damaged. Fireplace we payed extra for special handling for destroyed. There is missing furniture, and a missing box with irreplaceable memorabilia. I called to let them know and sent pictures right away. I spoke with Tina who said she would get back to me and Matthew.....Nothing still waiting on calls. Phyllis did call back once and said she was asking around and would call me. I hesitated making this review because I needed United Regions Van Lines to help us find the missing items. But they haven't helped beyond telling me to file a report with 3rd party vendor for missing and damaged items. read more

See all

My fiancé and I have moved all across the country several times over the last 30 years and this is by far the worst company we have ever dealt with. Once we signed and paid the initial deposit of $2,550 (by check or receive an additional 6% charge by CC), we were not contacted again until 2 days before the deadline to cancel at which time they again reviewed our inventory over the phone. Mind you, the phone system seems to work great outbound, but inbound calls, Good Luck! The original inventory list that we emailed to our "Senior Relocation Specialist" (Michael G.) in a PDF file was not used and this was confirmed by Lisa over the phone. They neglected to add our headboards, baseboards, side rails, an entire bedroom set, BBQ, had the dining room table listed as small even though they had the 8 chairs that were associated with it which would indicate a large dining room table! You can only guess what happened next, right? The quoted amount of $9,966 went up to $12,877,16 due to the additional space required for the move. At this point, the invoice was in question and being disputed without a resolution that they prolonged for 2 days moving me past their 7 day refund window. Lisa put me through to a "supervisor" named Phyllis over the weekend who took down my information, but would never transfer me to a manager or the accounting department to get the matter resolved. Phyllis said on several occasions she would Cc.. me on the email sent to accounting, but never did. To this day, I still have yet to receive that email and they still have not refunded my deposit. Also I'd like to mention, my address on the invoice is still incorrect which proves their attention to detail is inept. * Shady company - Don't use them! * Always problems with their phone system. * Whatever you ask of them requires a supervisors approval, but you can never get in touch with anybody other than Phyllis who is always "to busy" to assist over the phone. * They make it seem like they are doing you a favor by "going into the office" or "getting out of bed". And yes, they did say this! I've read several reviews of moving companies doing this, but you never think it will happen to you as you do your due diligence when researching online. Well, I'm here to tell you this company will do the exact thing we all fear - Quote you one price, increase it before the move date and IMO, would have increased it again after pick up or before delivery. The funny part of the story is not more than 5 minutes after I canceled with them, I started receiving text messages from an unknown number stating, If I've experienced unexpected price increases" to give this person a call. They've seen an increase in moves not being serviced due to companies under quoting and price increases! Hmmmm! Seems a little bit of a coincidence right? What a joke! In short and IMO, DO NOT use this company or you'll be taken for a very unpleasant ride and more than likely lose your deposit and possibly more! read more

Lets just say Don't use these people. I have been in the moving and trucking industry for over 40 years, and how these people stay in business is a wonder to me. The lie about their bid. The want to add fees upon fees. Now it may be the contractors they broker the load to, but the driver refused to unload until I paid a fee to him. Then they refused to unload at my storage site. They show up with a u haul truck and want me to pay to have it off loaded from one truck to another. The truth be known the driver did not have enough experience to drive the truck into the loading dock. Their English was poor at the best. They treated my belonging as if it was worthless. They unloaded someone else's creates then just left them, I have damage on over half the load. Now we get to see how good their insurance is or how good attorneys are. I hope they brokered this load to a good carrier and they have insurance. for they have not heard the last from me, read more

DO NOT USE THIS COMPANY! It was by far the worst move I've experienced. The initial estimate was low by 35% and cost me an additional $9,000 to move my things. I was also storing my goods until I purchased a house, and it increased my storage fees by 37%. They entice you to sign with them with low costs and then increase it significantly. By the time you realize that the move is outside of your budget, you would lose thousands of dollars to walk away. They scheduled 2 days to pack my house, didn't show up the first day; the second day they were running out of time and shoved things in boxes, without bubble wrapping items, and the items were a total loss. I had so much damage to my furniture and one-of-a kind family antiques. Their settlement offer was $125 and this was to cover over $18,000 in damages and replacement cost. A rating of 1 star is too good for this company. I'm still devasted by this loss and cannot afford to repair/replace my items. How sad is it that they are still in business. read more

My Aunt used this moving company and they were terrible! Held her household goods hostage till they paid them over twice the estimate!! Extortion at its best!! Look elsewhere and do your due diligence. There are many unscrupulous businesses out there! read more

The company picked up our belongings over two weeks ago, and we have had zero communication from them about when our things will be delivered. Any time we call, all we get are recordings telling us to leave a voicemail, and then we get no response from the company. This whole experience has been nothing but frustrating. Adding on to this review, I just got a call from the driver who is delivering our things tomorrow. No call from the company, mind you, just the guy driving the delivery truck. The move entailed picking up belongings from two different addresses and delivering them to two different addresses (two moves in one), but the driver told me that they stored all of our belongings together at their warehouse and the guys who picked up at both places used the same color stickers on all the boxes. When our delivery driver went to pick them up, he was told everything was going to the same address. So now, when he gets here tomorrow, he has to unload EVERYTHING so we can sort it out, put my stuff back on the truck, and then deliver it to my address. The moving company didn't even give him the right address. They gave him the address of the first delivery, but the different zip code of the second delivery, which is in a different city. UPDATE: Now the moving company is saying that he will deliver everything to one address and that's it. They refuse to admit any wrongdoing on their part. I could go on, but hopefully this gets the point across about how incompetent this company is. read more

Stay away from this company if you are moving out of state. They were the worst movers we have ever used. They first sent a truck that was too small to handle our household goods after spending at least 45 minutes on a video walkthrough of our house. They then sent another truck for the rest of our move and emptied both trucks in a warehouse in Virginia for 8 days before scheduling a delivery. There final charges were over 30% over estimate and the packing they did was so inferior that there were multiple breakages and damages, mainly from the items they packed. All in all it was an awful experience with this company and I would avoid them if you are smart. Mark Fox read more

Our family recently had a terrible experience with this moving company. They extorted us for thousands of dollars, were unprofessional, and caused our family tremendous stress This moving company essentially checks off all of the red flags listed here: (https://www.fmcsa.dot.gov/protect-your-move/red-flags) We do not recommend anyone use this moving company. Please protect yourself and research your movers carefully. read more

If I could give this company a negative rating I would do so without hesitation. This company uses predatory business practices to scam its customers. We recently moved from California to Alabama and shopped around for quotes from various companies. The Salesperson from United Region Lines, Eric, was Fantastic. The entire quote was done through a video chat, he made us walk through our apartment showing him all our belongings and documenting them to price the move. The quote we received from United Regional was in line with the quote we received from other companies. We decided to use them because of Eric and we thought they were the same company as United Van Lines which is large and reputable. We paid our deposit, and it was agreed that they would pick up on the 10th and deliver on the 16th. On the evening of the 7th, we received a call to say that they would be there to pick up the next day at 8 am and we needed to have the balance for the move ready in cash or Money Order. Obviously, we were not ready for them 2 days early. As much as we argued with them that this was not as per the agreement, their attitude was "take it or leave it", they are busy and if it doesn't suit us we can cancel the move and they will keep our deposit. We had no option but to work through the night to finish our packing. The next day two gentlemen appeared in a plain white box truck and demanded the balance from us before they would start loading, we handed over the cash. They then proceeded to walk around examining our boxes and furniture. We were then told that we had more Cubic Foot than what was quoted, and he would have to contact the office before he could load anything. I showed him that everything in the apartment was listed in the quote and there was nothing extra. Regardless, he wasn't interested, and neither was their office, the agreed-upon quote suddenly became twice as expensive going from 8K to 16K. Again we could either take it or leave it but either way, they were keeping the deposit if we cancelled. With only 2 days left on my lease, it would be impossible for me to find another mover, we were tired and they had us over a barrel so we had to negotiate with them. We agreed that for 2.7K more they would take all our boxes and personal items but none of our furniture. Seemed to me that it would be cheaper to buy new furniture than to move the quality stuff that we had. In 2 days it was impossible to sell the furniture so we ended up giving some away and paying to have the rest removed. Unfortunately, that is not where this saga ends. They were supposed to call us to let us know about the delivery. When we did not hear from them we followed up. After many calls and voicemails, which were never responded to, we eventually got hold of a live person on the 15th, turns out that our belongings that were supposed to be delivered the next day were still sitting in a warehouse in California and they had no idea when it would be put on a truck, let alone be delivered. Again, as much as we argued the quote promised delivery on the 16th, as far as they were concerned as long as they deliver within 30 days of pickup everything is good. After numerous daily calls to get an update on when our belongings would be loaded, on the 22nd it was put on a truck, and we were told it would be delivered within 17 days. On Sat 25th at 10:40 AM, I received a call from them telling me that they would deliver on Memorial Day but the truck could not deliver to my door because it was too big to maneuver in the narrow streets so I would have to pay an extra $800 for a door delivery and that along with the 2.7K need to be in Postal Money orders otherwise they will not deliver. The Post Office closes at 2 PM on Sat, again putting me under pressure. I had to go to 4 Post Offices until I found one that had Money Orders in Stock. After all that, my belongings arrived the day after Memorial Day. Most of the boxes were damaged, even the ones that had fragile stickers on them were handled roughly. The boxes were dumped in my new apartment and within an hour they were gone. The inventory list that was painstakingly filled out when they picked up for the move was not used to check what was delivered, nor was a copy given to me. At this stage, I have no idea if all my belongings have even been delivered. This has been the most harrowing experience in my life, United Regional Van Lines has mastered the art of putting people under pressure and preying on their customers. read more

Completely incompetent. Whatever you do, don't chose United Regions Van Lines. They are a nightmare and caused an immense amount of stress. They drop extra charges on you at the last minute. They added extra charges on us wherever they could for an unnecessary shuttle storage, etc. They ask you to pay the last deposit (thousands of dollars) in cash the day of arrival of the moving truck. There is "no option" to pay for this via a wire or credit card and they are very rude about this on the phone. Our boxes came extremely banged up and torn. Thankfully we had an air tag so we could track where our items were because they took so long to deliver and did not communicate. I needed a receipt for work for the cash payment and they refused to send me the full receipt. The only aspect of it was good were the movers themselves who were very efficient, polite and respectful. The customer service on the phone is terrible and they got into a yelling match with us then they hung up. One of our items of furniture got badly damaged but we decided we didn't even want to pick up the phone and deal with them. Terribly unprofessional. Do not hire!!! read more