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    United Repair

    2.2 (15 reviews)
    Open 8:00 am - 5:30 pm

    Services - United Repair

    Appliance repair

    Water heater installation

    Water heater repair

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    7 years ago

    Used to like these guys a lot..today I was told they are not here to help me..use You Tube, they said!???

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    Salem Appliance Repair

    Salem Appliance Repair

    (36 reviews)

    Normally for great service, I would provide 4 stars. But I'll tell you why they got 5. So We have…read morea 5 year old fridge, with an ice maker from whirlpool. Anyone with an icemaker knows all about the problems that can occur. I called them a few weeks ago on a Friday with water leaking out of my ice maker side [explain to me why water was pooling out of the ice side please!?!?]. The tech came out with a trainee, and knew immediately what was wrong. They took apart the icemaker, took a photo of the issue, quoted the problem, checked stock and pricing on the part, explained how long it would take to get it in stock, and provided a solution on the spot. I ordered it and paid for the service. In a week they called to schedule the installation when the part came in. On the day of installation they called me early and asked if they could be the first call of the day and thankfully I was here, so I said okay. Here is where the FIVE stars come in. So a new tech came back with the trainee to install the part. But all of a sudden I look at my kitchen and see both techs on my floor with the bottom plate of my fridge off with the wire harness of my fridge out as well and I get called in. The trainee asked if he could explain something to me. Then he said she wanted to show him that they get a lot of calls on this particular model of whirlpool model because of the ice maker suddenly not working. It was because the wire harness gets pinched in the corner of the door [the lower left corner of the freezer door] and when she pointed mine out-sure enough the entire casing of my wiring was split open. So she ended up taping up my entire harness. Then she said to me and the trainee, "I always check for this problem when we are called in for this model because it ends up saving the client extra time money and problems in the long run so fix it now before it becomes an issue, you know before it breaks". She didn't have to do that! She didn't charge me for it, it was VERY kind of her, took them an extra 5 minutes of their time and it will save me hundreds in a service call down the road. And THAT deserves a 5th star people.

    I needed a freezer for my garage so I went to FB marketplace and found one. The seller said he'd…read moredeliver it. As it turned out, it was Jaime from Salem Appliance Service and Repair. As a used freezer, he gave me a 30 day guarantee. Well, after about 2 months, the freezer still worked but wasn't freezing things hard, like ice cream, and was collecting a lot of frost, more than normal. So I called Jaime and explained what was going on and needed a different freezer. He didn't have another one so he told me to look online and find one and he'd go pick it up for me at no charge, but I had to pay for the freezer. No problem, I knew the one I got from Jaime was over the guarantee time. After I received the new one, which the seller delivered so Jaime didn't have to go get it, I called Jaime to come and get the old one so I didn't have to pay someone to haul it away. Jaime came to get it and, can you believe it, he offered my money back. I only took 1/2 but damn, that's customer service. Thank you Jaime, you run your business like you're selling to friends or family. I really appreciate how you operate.

    Water Heater Doctor - Rinnai RXP199in tankless water heater installed in interrior of home with roof termination kit

    Water Heater Doctor

    (48 reviews)

    Montavilla, Northeast Portland

    I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

    My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

    United Repair - homeappliancerepair - Updated June 2026

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