How this is a Gov ran post offices shocks me with how little effort the emoloyees give…read moreNo one answers the phone, everyone there is clueless on your problems, and honestly, I just wish I could work there to get that sweet pension and government dime without having to do my job like these employees!

I have recently had 3 packages go missing, tracking says they were delivered however I received no…read morepackages. When I attempt to call the post office no one answers the phone, I have tried to call them 5 times. The neighborhood reside in has missing packages on a weekly basis. Horrible service from this post office.

Outstanding service! The ladies always have a friendly…read moresmile, and are extremely helpful. Although there may be a line awaiting assistance, the wait is worth it, to receive attentive service from the folks behind the counter.

I can't believe our tax dollars are wasted on this location. They offer 10% of USPS services and…read morethe attitude of the employees is awful. what a waste of our tax dollars.

The young man at the counter has a real attitude problem. Customers waiting in line and he makes…read morethem wait while he chats with coworker. Finally gives rude gesture to approach, no greeting or anything. just stares. I ask him for a package I had received a pink slip from. With an attitude of not wanting to be there or deal with it, he sighs and asks "When did they leave it?" I answer, he asks what's the address so which I had him my Texas ID. turns around and goes to the back prancing like he owns the place and we are there at his house to disturb him. Finally he comes back with the package , scans it and drops it on the counter. hand signals: "Next". I don't understand why we have to put up with this. If people don't like their jobs, they can go work somewhere else.

I was waiting for a package that needed a signature I made sure I was home so as to not miss the…read moredelivery. It was raining off and on when I tracked the package it said: attempt made no access to delivery location. In other words the person delivering did not want to get off his vehicle to come to the door and knock. I wish they would have sent it through UPS or FedEx I would definitely have gotten my package...

The absolute worst customer service imaginable! The clerk seemed like it was a significant…read moreinconvenience to help me. She was rude, loud, sighed heavily the entire time. I was mailing a small package and had it totally prepared. She had to do very little, yet she made it seem like I was interrupting her day. I'll drive to a neighboring post office before going back to San Marcos PO. Get new clerks or lose TONS of business!

I sent in a request to find out why I did NOT receive a package, even though the system showed it…read moredelivered. The inquiry was sent early this morning. I received a call back from Sonya Deleon THIS SAME DAY who related the postmaster had assigned this to her to investigate. She determined that the "package" was actually printed material (magazine) in plastic. Oops, I DID receive that. I wish to commend Sonja for resolving this so quickly. I am astonished. I appreciate the quick, courteous, and professional handling this inquiry received. Thank you.

Wendy was AMAZING. SO NICE AND SO HELPFUL! I was getting my passport for the first time and she…read morehelped me with the entire process, making sure I had all my documents required, helping me fill out my money orders, she made sure I was okay with my photo she took and more. I was nervous about missing something and she made me feel at ease. I've never had such a wonderful experience at a USPS or anywhere similar before. Wendy is phenomenal, I wish there were more of her at other businesses!

Wendy is incredible. Each time I've been in it seems she's singlehandedly running the place yet…read moredespite likely being overwhelmed she still provides exceptional and friendly service to everyone who comes in. She truly goes above and beyond and deserves to be recognized for her outstanding efforts.

Called about a missing Amazon delivery that USPS was to deliver. Chris expertly found the missing…read morepackage and it will be redelivered tomorrow. Was happy to talk to a HUMAN vs robot so THANK YOU Canyon Lake PO!

They were extremely helpful to me, I was doing something at the post office. I had just never done…read morebefore.

When I arrived, it felt pretty warm like their air condition had just broken down. The people that…read morework there had fans on them though and when I was working with them, the fans made it really nice and cool for them so that's good because they have to work there all day. I went to certify mail something and keep in mind that they don't help you complete the paperwork, you have to fill all of that out yourself before you go up to the counter. Try to do your homework before so you're not standing in line just to be told about the paperwork you need to do. You'll lose your place in line so that you can fill the paperwork out on one of the tables. If you want to certify mail something there's one piece of paperwork for that and if you want a return signature, that's an extra piece of paperwork that will get taped to your letter. Also, don't forget to bring the envelope that you want to send your letter in or you'll need to buy one from there. Altogether to mail a check locally it came out to around $11 dollars. It was worth it to me to not have to see the people the check was going to again. I don't know if there's a good time to go to this location because it seems to be busy no matter what time of day I've gone. So just go when you have time and roll the dice on how long you'll have to wait. With that said, even when I've been in a long line it's moved fairly quickly.

Now I understand the low review score. The majority of the employees here are incredible! They go…read moreabove and beyond. Surprisingly the supervisor Ruben Vela is absolutely HORRIBLE! I've had several issues over the years and he's the one person that refuses to right the mistakes his employees have made. He takes no responsibility for anything and instead puts the blame on his employees and customers. Also, don't count on your mail actually being held during your vacations, every single time I've put a hold on my mail- I've had to call from wherever I'm at and tell them to go pick up packages that they've delivered.

I went to mail a small prority mail box and had trouble assembling the box. Only 1 other person…read morethere and done so I asked clerk for help. He was extremely polite and took care of whole process thru the mailing. He explained the tracking making it easy. After making sure I had all needed supplies he wished me a good day. It was fast, efficient, helpful and friendly. I couldn't ask for more I only hope the USPS doesn't get disbanded.

Kind and friendly staff. They work hard and are helpful always, even if when customers rude. It's a…read moregreat small town post office.

Juliana is the best! She is so kind and upbeat. The nicest Post Office Worker I've ever met…read more My husband and I regularly go to the post office, and sometimes ship out 100+ packages, she has never made us feel like an inconvenience. She has always been extremely helpful. We've had past experiences with post office employees at other locations, who were rude, mishandled our packages, and made comments etc. Juliana makes this Post Office worth going to. Always happy to see her.

I had an extremely disappointing experience at this post office. The customer service was some of…read morethe worst I have encountered. The employee who assisted me, Dorothy P, was rude, dismissive, and acted as though helping customers was an inconvenience. Rather than being courteous and professional, she came across as impatient and unfriendly throughout the entire interaction. I understand that everyone has difficult days, but customers should still be treated with basic respect. This experience left me feeling unwelcome and frustrated. I expect much better service from a public institution, and I hope management addresses the lack of professionalism and customer care displayed during my visit.