Walking into this place, you get the immediate sense that whatever is supposed to be happening here…read morehas long since stopped. There's an almost impressive level of dysfunction--like everyone collectively agreed to lower expectations and then just kept going.. They have got four or five people on staff; which sounds promising until you realize only one of them is ever actually working. The rest rotate between hanging out in the back, listening to music loudly enough to echo through the building, and pretending there isn't a line forming up front while staring into their phones. There are multiple desks, multiple offices--everything you'd need to run an efficient operation--except for the actual brain power to do it. If you have even the simplest question, forget the phone, they will not answer. You have to physically show up, stand in line, and wait for the lone employee while the rest of the staff treat the place like a break room with occasional customers interrupting their day. Packages are continuously marked for delivered by drivers too lazy to finish the route for the day. Those packages are then prone to getting lost because they become untraceable once marked this way. On the plus side, if your career goals include doing the absolute minimum while actively avoiding helping people, this might be your dream workplace. It's the perfect environment for anyone committed to mediocrity, where initiative is optional and accountability appears to be completely nonexistent. If you aim to disappoint at scale, you'll fit right in here. TRACY WILCOX IS THE MANAGER OF THIS USPS LOCATION. PLEASE RESIGN AND STOP STEALING OUR MONEY THROUGH NEGLIGENCE AND LAZINESS. WE THE PEOPLE PAY YOUR SALARY. I AM FORMALLY REQUESTING THAT THE USPS OFFICE OF INSPECTOR GENERAL INVESTIGATE THIS LOCATION AND TRACY WILCOX DIRECTLY!

This doesn't mean a lot, but this is the best in person USPS in the city as long as you don't hit…read moreit at peak hours.

Always a long line!! Postmaster if never around to complain to about the long long lines and…read moreinconsistent houra of delivery.

Only 1 person working in the front She had a very nasty…read moreattitude. She was younger wirh long braids. 2 customers called her out about it. I hear there is actually another woman that works there that is sweet as can be. Too bad she wasn't working that day.

Finally got their new counter clerk. This guy is amazingly helpful. He is not rushing you…read more Helping you understand the system of mailing. Besides their lead counter clerk these are the 2 knowledgeable, experienced people. Perfect fit to work to the frontline to give their customer service expertise. Their goal is for us to leave the facility accomplished with our mailing tasks. High five !

I have an appointment to get a new passport and I can never get ANYONE on the phone. Ridiculous.read more

Super small! Quaint downtime Gretna! Very friendly! Not your average post office. Who knew Mayberry…read moreexists in Downtown Gretna.

This post office is great!!! It is very "small town"…read more I heard that this tiny post office is here because there are two major court houses two blocks away (24th Judicial District Court and 5th Circuit Court of Appeal). It is not listed in most places, hard to find even on Google. It is the smallest PO I've ever been in, there is only one little counter and parking is just a small strip on the left side of the street. The right side is pay-to-park. Usually it's not bad though. *Note: the address is 3rd St. but the entrance is on Huey P Long Ave. because it is on a corner. The clerks are always very nice and helpful, one time I had a package, the window gate/cage was down and I knocked on the door and the lady came out and took my package. It made my day!!!!! Anyway, if you are in historic old Gretna and need to go to a PO, check this place out!!!!!

Delivered my package to some INDIVIDUAL that wasnt me! They are constantly losing mail, saying they…read morecant deliver it, or whatever excuse they feel like providing that day! Arrest every employee in this building this is ridiculous

Avoid as much as possible, they loose packages constantly and then lie about delivering them. When…read moreyou call to try to find the package they'll tell you there's nothing they can do and you have to eat it and like it. Highly suggested you avoid the New Orleans area as a whole if you plan on shipping anything of value.

An underrated gem on Magazine St. Not only is this place great and efficient for your postal and…read moreshipping needs but it also has a wide assortment of New Orleans gifts and decor that truly make the place one of a kind! Definitely a place I'm proud to have in my city and happy to support a small business like this one.

Sorry to say the quality has gone way down as far as interesting things to shop for here when I…read morecome in to ship. The wonderful little local gifts and cards have been replaced by the same mass-produced stuff that can be found elsewhere. They are very nice at the counter and shipping is efficient, but the experience is not as good. I've been gravitating to an alternate place on Magazine St. where at least there are some creative offerings.

9a - 3p Monday - Friday, I mean these aren't even bankers hours. I have to take off work or go late…read moreto pick up a package from here. The only advantage is that you can go early before 9a to pick up your package from the pick up window. (guess this is how they're able to get 8hrs) Friendly staff. Often times this location is staffed by one or two postal personnel; which makes for the a slow flow. Ughhhhhhh. Unfortunate for me this is the location that MY packages are held at so I have to visit more often than I care to mention.

this post office is on 5919 chef menteur is one of the absolute worst post offices ever…read more theft is the main ingredient and a specialty. 05/06/2021 just this very evening the postal worker scanned a package for me after 6p.m and updated the system that it was picked up. i don't even have transportation. the only person who picked it up was the mail carrier herself. thieves always get caught. she literally scanned it after the post office lobby closed...so how then did i pick it up at such a late hour in the day??

We have a PO box at this location. It is secure and we have always received our mail. The clerks…read moreare always kind and remember us when we come in but usually there is only one at the front desk so the wait can be lengthy. The only other problem is that it closes at 3:00 pm Mon-Fri with no weekend service.

I give them 1 star because they aren't even open even though the sign on the door says they should…read morebe. They stuck a hand written sign up saying out to lunch from 1230 until 130. Well how about that! I planned my lunch around coming to this post office. But I guess they have their priorities and the general public is not one of them.

Hello. I was trying…read moreto do a money order today. It was 5 money orders for a large amount of money. The old lady (African American lady with blonde hair) at the register today gave me the wrong form. An 8105-B instead of an 8105-A. When I asked her about it she said that she was too busy and that she must have misplaced the form. I presented her the envelope of money after filling out the form. She was unable to use the computer properly and had to redo the money order multiple times. Then when she finally got the amount in she had me pay with card, after I told her I wanted to pay the fee with my card. She paid the entire total, not the fee, on my card. When I confronted her about it, she and another customer ganged up on me and told me that I was in the wrong and did not verbalize that I wanted to pay the order with cash. I showed you an envelope of cash, and requested to pay the fee. I'm not sure how much clearer I could have been. When I asked for a way to fix it, she said she did not know, and reiterated it was my fault. I then told her that I would be taking my business to the Walmart down the street. The workers there did the entire money order in 5 minutes. What poor customer service.

This place has changed! They had installed frontline clerk that willing and able to serve.read more