Estelle is absolutely awesome! She totally deserves a pay raise. After the other post office wouldn't let me turn my package in, she processed my package in less than a minute! The world needs more people like her read more

USPS is by far the worst delivery in the entire planet, they did not deliver my stuff on time and they didn't knock on my Door! They just left this on my locker and bounce ridiculous! Now i gotta pick it up, 2 days from now! And fall in line waste time and waste gas!!! DO BETTER! and stop throwing our stuff by our door! read more

US Post Office - Pick up or delivery - Post Offices Near Me - Chula Vista, California

For the past few weeks I've been contacting this PO regarding how they just leave packages right below my mailbox. Their response ' mail carriers are no longer allowed to get out of their vans' they're not responsible if it gets stolen. They're recommending you to get a safety box at the PO for a price of course. If you don't want your packages delivered like that. Why should I have to pay more for their services? It's their fucking job to deliver my mail and packages read more

US Post Office - Package - Post Offices Near Me - Chula Vista, California

March 09, 2026. I arrived 10 minutes before closing and the doors to the cashier were locked with a chain. The cashier told me she couldn't take me or more people because she had to leave at 5pm, it is ridiculous! If the hours say 'close at 5pm" then lock up at 5pm. It's beyond frustrating when you get off work at 4:30pm everyday and need to send important mail to a government facility! read more

Have to agree with everyone the passport people are rude just because you have a government job doesn't make you better than others. Rude to old people not just one several they should be compassionate and guide them but instead are condescending like we are suppose to know the policies and procedures dont go here dont send your loved ones here to be mistreated. If anything they should be helpful to educate public about it. I wish i would have read the reviews like everyone please they treated my mom inappropriately come on we all have parents this was uncalled for read more

What a great post office The staff is so sweet, and helpful with stamps for one of my collection. They went out of their way to provide such great service. I'll be coming here because of Estelle read more

Very bad service at this office ! I showed up today before 5pm and this is the second time in this month they keep closing before 5pm. The guy at the front howie open the door to let someone out and told me that "he was close" I told him it's not 5pm yet! He said he was close already I told him Ok! but can you take my packages i don't need a receipt" he said NO! This is such a bad service. Other people were mad as well. This is not good business at all!! read more

Worst customer service, arrived on time and make me wait more than 30min, I asked the hispanic lady and she was so rude and told me to wait outside but with bad attitud..they even have a sign inside that says: complaint line and is a long snoopy line.. wow how proud they are of having a lot of complains.. usps do your job and pay attention to all the complains of this location read more

I should have read the Yelp reviews before going in. This was by far the worst customer service I've ever experienced at a passport center. The two ladies working there yelled at me when I asked simple clarification questions. They were entitled, rude, and completely unhelpful. I hope they sleep well at night knowing that someone is wishing karma upon them. read more

I dont really write reviews went in for a passport appointment and one of the ladies wasnt having it she was so rude if you dont like your job lady quit or find a different job was no help at all read more

The mailing employees are always SOO sweet and so helpful and quick! As for the passport employees...i didn't have as good of an experience there and they were kind of rude. But i always got what i needed so! read more

The ladies at the post office are so freaking rude since the first time we went my mom has an appointment we messed up the time she was so rude about it she could of been like sorry your appointment was at this time do you want me to make you another appointment she was so rude she kept saying your late your late saying other rude shit I I got tired of it I asked for their supervisor and she's like they are on Third ave o said ok what their name she's like the change supervisor's everyday I asked her for her name she's didn't want to give it to me then finally she did her name is Yolanda is so rude I don't know how they have people there with no customer service why haven't they fire them already it's not right to treat people like this and I seen lots of people have been complaining about them they need training look at the yelp start they have low stars my mom older and disabled person not one person I hear them say they have good customer service at all read more

This place is soooo slow. Why does it take 30 mins to ring a single person up? It shouldn't take this long people are leaving the line because of how slow it is read more

Passport employees are SUPER rude and unhelpful! Couldn't believe how disrespectful they were treating EVERYONE! Absolutely no customer service skills are needed to work at this location I guess. I've been to two other locations for passport services and they were both great. DO NOT make an appointment at this location...avoid it at all costs if you want to be treated humanely!!! This location NEEDS improvement...I wish that I would have read the reviews before coming here! My fault!!! read more

The passport employees need a customer service class or maybe a few classes! They are so rude, especially the red headed Hispanic lady. She spoke to me like I was a first grader. Tried to degrade me, super rude. They need retraining for sure. read more

Terrible service.. closes at different times everyday whenever the 1 worker decides to take their lunch. Don't stop by unless you have 30 mins to an hour to waste read more

Do NOT go here. Quite literally the worst customer service I've ever experienced and I've been to the DMV my fair share of times LOL. Super rude and on top of that are literally no help. Rude AND stupid? Pick a struggle. read more

The employees are rude and when you ask questions and don't understand they say it's your problem if you don't understand. I was just trying to make a change of address I was not able to doing it online so I filled out a change of address form and than I received a notice that I need it to bring a picture of to the office. read more

Went to get a passport and the lady who i was asking a question to was so rude she was at the front desk. Interrupted me didn't let me talk at all. Overall she was not helpful. Older lady with glasses. read more

I specifically made it clear to Addy that I needed to get my envelope to Sacramento by the next day. She says, " You still have 15 minutes but will need to overnight it and it will be guaranteed by 6pm." I see her place it in what seems like the normal mail bin. Check this morning and still says at Chula Vista. I return at 830am when they open to question where it is. She says, " I seen it go on the truck." She then looked in her computer and then another and could not find it. Sends me to 3rd Street (Main Location) to speak to a supervisor who says the same thing that he cannot find it. Plus he made me wait more than 10 minutes. Two agents in front had to loud speaker twice for him. Then he proceeds to tell me I can file for mail being lost after 30 days. What is in that mail is far more important and I should have used UPS or FedEx. Probably even less than the $28-29 dollars I paid. read more

US Post Office - Still in Chula Vista with no way it will get to Sacramento by 6pm. - Post Offices Near Me - Chula Vista, California

We did our passports here and we had a great experience! I'm sorry, we didn't ask her name, but she was the pretty lady with the red hair and nice nails. She helped us and was real cool with our kids. She was super informative and answered all our questions. We didn't use this place for mail, so I can't speak for that part. For the passport side of things, if you have your appointment made and you prefilled out the DS-11 or DS-82 forms online and bring them in your appointment will go by quicker. They also speak Spanish so that was pretty cool and effective for the Chula Vista community. Thanks again Ms. Lady with the red hair! You were awesome. read more

I came on here because I want to write a positive review on Estelle. But first I want to point out that the start of my visit was rough to say the least because a staff by the name Addy. She started raising her voice and belittled me in front of everyone to the point I wanted to cry. I clearly went in last week stating I did not know what I was doing (as I've never had to return anything especially something as important as my wedding heals). She refused to help and gave me attitude, I really hope it was due to her just having a bad day but still, this lady needs to be careful with how she treats others because it is truly hurtful. Then there's Estelle who stepped in and spoke to me in a calm and professional manner all throughout the process. Honestly if it wasn't for her I probably would have bursted into tears right then and there with how I was being treated. Thank you Estelle for ending my visit on a good note and being so kind when I needed it the most, I hope you continue to get recognized. read more

closed due to short staffing the phone number given for assistant no one answering unable to pick up package which had medical supplies and not sure when they will be open again read more

We received great friendly service when we came to get passports for my sons. The associate was helpful and the process was quick and easy. Appointments Only. read more

I was reading the reviews on customer service at the passport center and unlike the reviews I actually had a very good experience we went ahead of time to make sure that we had all the proper documents before our appointment and the lady was super informative and patient with us. So when our appointment time came up, we had all the information that was needed and it was quick and painless. read more

I went to get my children's passports renewed and after reading some reviews I was very worried about the service we would receive and honestly I couldn't of been more wrong. They attended us right on time, Katiuska was the postal employee that helped us and she was the sweetest, very, very nice, answered any questions I had, handled all the paperwork efficiently, overall it was an excellent experience I would definitely high recommend getting your passports here. read more

passport office is horrendous. went with my two daughters and a power of attorney since my husband is deployed. Yolanda yelled at me, didn't listen to me or even let me speak.actually threw the power of attorney back at me and asked me if I had custody of the kids (clearly not listening when I said my HUSBAND is deployed). she kept saying things "might not be received" (ex: the photos for my kids). I politely asked if she meant it might not be accepted or how it's possible it might not get received, if I need to send it a different way and she just ignored me. absolutely horrific. I wish there was some sort of recourse but I guess government employees can barely do their jobs and still be guaranteed employment. however I will be taking this up with her boss. read more

Horrible experience here, the lady was rude and we payed around $120 Dlls or more for my passport and card and they send it to the wrong address, we went to ask them about it all they said is that we have to apply for another one and that there's nothing they can do, when they were the one's that lost it, bad experience never returning to this post office again. read more

Chula Vista. Been here a couple of times. Nice hidden USPS office. I guess I get lucky & it's not so crowded when I go. Not sure if they do US passports here. Just call ahead. Today I came in & the lady was nice. All went smooth. Only downfall is that there were no pens at the counter. Other than that, I'll continue to go here when I'm in the CV area. Thank you! read more

US Post Office - Front - Post Offices Near Me - Chula Vista, California

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What heck!! A post office closed on Saturdays ! The worst ever! I have a mailbox and need to pick up an item from the office amd they not even open !!!! That sucks big time ! They don't deserve stars since other post office are open on Saturdays!! They need to be open. read more

Don't come here. A lot of COMADRES work here all they do is chit chat. And never get to your appointment. Why even place an appointment? PINCHES COMADRES TODAS IN THE PASSPORT DEPARTMENT read more

If I could give NEGATIVE or ZERO stars I would! Horrible service, we set an appointment for our newborn to apply for passport and our appt was set at 12:15-12:30. I went up to ask about how much time we would still need to wait because we have been waiting since 12pm and it's already 1:45pm. The lady with red hair was extremely rude when I was talking to another attendant. She interrupted my conversation and went along with saying how I was interrupting her (red hair lady) from doing her job when I wasn't even talking to her. She threatened how she was not even going to help me because I was being rude and I told her, I was not even being being rude and I was not even talking to her. I went up and ask another attendant about our appointment because we do have a newborn! But she's the one that got all rude and yelling that everyone in the facility can hear her. Location had poor information as well. You come in without knowing what to do. No sign stating to sit down and wait for your turn, no sign saying that they have a delay. There's no line with instructions, so people are left to ask each other what to do. Would not recommend going to this location at all. read more

The staff are extremely rude, and don't respect your appointment time. There's no one to check you in and answer questions. I sat down for about an hour then they called me, according to the lady i had made a mistake so she crossed my application asked to wait for another hour. After waiting for over an hour, I informed them I also had a doctors appointment and had taken time from work both ladies told me if I didn't like it to make another appointment which is about in two months. Missed my doctors appointment. Extremely disappointed. read more

Estella needs a raise and then some! Amazing customer service! Very lively, detailed, efficient, friendly and easy on the eyes. I can't recall ever having such an experience at a Post Office. I am grateful for your help. It means a lot to me. Thank you. read more

This is my second time i experience a bad attitude from one of the workers i saw on her name tag she had addy like more than 3 weeks ago i was about to leave my packages i needed a receipt and she wanted me to drive to 3rd street because i had lots of packages but today she didnt had an attitude with me she had it with another customer she even rolled her eyes and she literally told 2 customers after her that sorry about that customer that if the also wanted to yell at her! So unprofessional!!! read more

Anyone else think the Hispanic lady that works at the post office is extremely rude ? I should have got her name. I will next time lol but she has glasses and brown hair and older maybe her 60s ? Idk but she is a smart butt and today she was questioning me about something I already knew. Last time I went she was extremely rude to another lady about her stamps doing the same makes it seem like everyone else doesn't know anything and she's right and what she says is that. I think if she hates her job she should just stop working here. She's extremely rude and not approachable after hearing her argue with the people before you and having that attitude after. Check your employee. Don't try to make us feel like what we are asking is stupid and not allowed to be asked. Smh ‍ this just happened so she's working today 2/1 @ 4 pm and she was the only one at the counter read more

Horrible fucken customer service like fucken!!!!! Horrible please if you need passport service go to the otay ranch location. The clerks name that was rude was Katiuska literally did not want to help me.But i do want to thank kristin that help us she was very nice sow hopefully this help you and make sure that worker does not help you. read more

Worst service ever. I got here at 8:30am when they are suppose to be open. It is now 8 :53 and they are still closed! There was two women inside and turns out they could not open because they had computer problems yet, a line had formed around 10 deep. Everyone was checking on line and wondering what they did wrong or if they missed a sign somewhere that specified a different opening time. Finally the doors opened at 10 15..and the only thing that was said to us was.."sorry we had computer problems"..how out of touch and insensitive she was not realizing we all had places to be and other obligations. But because they were Federal workers that is the only explanation we deserved. At the very least they could have told us early on that they could not open yet due to computer problems and we could have made a decision to leave or stay. But instead we waited like sheep. Waiting for God knows what. Too bad there will never be any accountability with this behavior. The Federal government does what they want. read more

US Post Office - Office is Closed and the sign says open at 8:30 - Post Offices Near Me - Chula Vista, California

If i could give it 0 stars i would. The costumer service is ass we went to go get our passport renewed and this rude ass lady named LINDA (el nombre no le queda) "helped us" she had an attitude the whole time and was rude when we would ask for information acting like we should know everything. we would hand her the paper and she would throw it back .If she doesn't want to work there why even show up, there is no need for all the attitude and the passive aggressiveness. read more

Worst post office in San Diego. The people that work here are extremely rude and not helpful. Every time I go in here I ask myself why did I come back. They give you mis information, and every time I come in they say something about how I packaged my item. These people hate their job and should retire and let someone pleasant work here. read more