Consistently closed during advertised business hours, despite being a government business. I have…read morecame here more than once between 930-4pm and they have been closed.

I had the pleasure today of being assisted by Ruben and just wanted to say that he was an absolute…read morepleasure! He was so kind helped me with my purchase! Incredible experience!

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

Mmmm I come here bc is the closest to my house but I avoid coming here at all cost....staff takes…read moreforever , there only 2 people working out the 5 stands . I understand they not a restaurant but a little bit of hospitality training wouldn't hurt anyone ... terrible costumer service. But if you are okay with waiting and don't take people's personalities personally then you would get whatever you have to get done, done .

Too bad there is no "zero" stars . The waiting time is…read moreridiculous. The employees are not yo blame , they are willing to help, but , there are a few taking care if customers. Today , the libe for passport was long, one person processing applications . The line for shipping/picking up was more than 15 people , only one employee helping, only one !!!!. I spent 35 minutea and had to leave because it was not moving . A customer with more than 100 letters took all the time I was there . Nobody, nobody came to help and the line was getting longer and longer . I am wasting my time complaining, usps could not care less . Service is horrible and the "lost" packages keep increasing. I am still waiting for my gold ring that disappeared once it got to snapper creek location in Miami .

This has to be the worst usps store in the entire world…read more They left the store unattended for 20 minutes... If it rains the store is closed cause the "systems down"

It's 4:45. They're supposed to close at 5:30. I don't understand how they get away with it. If…read moresomeone works til 4:30 we're screwed. This is absolutely ridiculous.

Poor customer service. I have been three times and unfortunately, they are not very helpful and…read morefriendly.

The hours of operation are until 8pm, if you see the picture attached it's not 8pm and everything…read moreis closed. Employees left, there were 7 customers confused as to what to do with their packages

Whoever is the delivery driver for zip code 33175 is a thief, already consecutive times that my…read morepackage has been lost once out for delivery.

Let me preface by saying that I'm giving 2* simply because the gentleman that actually assisted me…read morewas helpful. Otherwise it would be -0. I rarely go to the post office anymore. I do almost everything online. We were supposed to be in the hospital for a month for my husband's transplant. I put a hold on my mail since we would not be at home. After about a week, I was basically kicked out due to COVID protocols so I needed to cancel the hold. Unfortunately, I could not find my confirmation number so I had to do it in person. Many moons ago, when our house was 1st built, I'd pickup my mail at the Dutch door by the P.O. Boxes. So I wasn't sure if to go there or make the line. The clerk closest to the door was not busy, just waiting for someone to fill out forms. So I said, "excuse me" and she turned her head like the exorcist and glared at me. I asked if I should make the line to cancel a hold or... she did not let me finish. She snapped "yellow form on the wall!" I asked, to stop a hold? Again she barked but with eye roll, "yellow.form.on.the.wall!" So I fill out the form and make the line. Fortunately, the clerk that assisted me was the gentleman sitting next to her. He was helpful but since I had handed him the card, he had proceeded to place a mail hold. He informed me that the card was to place a hold. I simply said, that I thought so. The woman exploded and stated yelling about how I had said that I wanted to place a hold. The gentleman was trying to ignore her as he went to get my mail. He is probably used to her. I'm sure that they have video surveillance and I hope that they have audio so they can hear how this woman speaks to people. I am an emotional wreck at the moment with my husband and all. I was trying my best not to cry in public. And not give her the satisfaction. In all honesty, this woman should not be allowed to work with the public. May the universe give her everything that she puts out there.

I wonder if they care about the outside it's disgusting all the time. They don't cut the grass for…read moremonths and there is garbage everywhere. I wonder if they will see this.

Poor customer service - they'll talk smack about you amongst each other, even if you're standing…read moreright in front of them during a transaction! I was having trouble sealing my package and I guess it was something they felt the need to comment on when I had asked for help, as if it were absurd. They don't engage with you at all, not even a greeting, unless you ask them a question.

I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

You will wait for hours. Self service machine never works. Advice: Dont come here poorly managed.read more

I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

Every working here is genuinely so rude, what happened to being nice and having a smile on your…read moreface. :/

This place is always slow. Eventhough it seldom has long lines. The staff usually gives customers a…read morevery bad attitude and they ususally are not helpful. But the ey are convenient.

Very poor attitude. There was one person working with a nasty attitude. No good no good. Avoid post…read moreoffice as much as possible.