I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

Coming to the post office is a bore. But this office is always busy but so reliable and gives…read morecorrect info. It's also one of the locations that stays open till 7pm and that's always helpful when your running late to send anything. I suggest to come prepared. Have a pen and all the info you need ready so you can walk in and get everything you need with out any frustration. They have the envelopes and boxes for most packages and tape onsite to do it yourself. I also suggest to check out the occasion cards. I've actually bought some pretty good and funny birthday cards here. Cash or card is also accepted here so no worries. They also do passports here with no appointment needed.

Packages missing and say delivered when they weren't . Even less helpful In person. USPS needs to…read morebe shut down once and for all...burning our tax dollars for no reason.

This post office is the nearest and fastest to my house…read more I took the box I needed to send by mail and they helped me nicely. There were a lot of people but the employees here work fast. It has a big parking lot and it's located in a shopping center on Kendall.

The rules in this location change every day. The kiosks being broken is not the problem. They have…read moresigns at the end of the line saying to go to another line if you have a prepaid package. I wait over there just for the worker to tell me I have to remake the other line because I don't have the tracking sticker printed out. This place is a mess per usual, the employees are annoyed majority of the time. If you care about your time and business go to another location. or just don't go to usps in miami at all to be honest.

I don't know why this location has such a low rating. This is my favorite post office. Everyone is…read morealways friendly and helpful. They are efficient and make sure the line keeps moving without being rude. There's also a self serving machine that you can use after-hours. The only thing that I am disappointed in is that the first collection time used to be earlier (as in the morning) whereas now they are both in the afternoon.

Came in on a Saturday around 3 PM to send a certified letter. The office was empty. I had the green…read morecertified forms filled out, and the clerk told me I had to attach everything to the envelope myself--something I've never been asked to do before. I asked her to guide me because I didn't want to place it incorrectly. She had an earbud in, was talking to the other employee, and had a rude attitude. While I was trying to follow her directions, she said "Oh God, help me" out loud, then said "I can't do this", stood up, and walked away, leaving me at the counter. The second employee finished processing it and gave me my receipt, but didn't respond when I said thank you ( multiple times) This level of unprofessionalism should have consequences. You don't get to refuse service, walk away mid-transaction, and treat customers like an inconvenience.

Let me preface by saying that I'm giving 2* simply because the gentleman that actually assisted me…read morewas helpful. Otherwise it would be -0. I rarely go to the post office anymore. I do almost everything online. We were supposed to be in the hospital for a month for my husband's transplant. I put a hold on my mail since we would not be at home. After about a week, I was basically kicked out due to COVID protocols so I needed to cancel the hold. Unfortunately, I could not find my confirmation number so I had to do it in person. Many moons ago, when our house was 1st built, I'd pickup my mail at the Dutch door by the P.O. Boxes. So I wasn't sure if to go there or make the line. The clerk closest to the door was not busy, just waiting for someone to fill out forms. So I said, "excuse me" and she turned her head like the exorcist and glared at me. I asked if I should make the line to cancel a hold or... she did not let me finish. She snapped "yellow form on the wall!" I asked, to stop a hold? Again she barked but with eye roll, "yellow.form.on.the.wall!" So I fill out the form and make the line. Fortunately, the clerk that assisted me was the gentleman sitting next to her. He was helpful but since I had handed him the card, he had proceeded to place a mail hold. He informed me that the card was to place a hold. I simply said, that I thought so. The woman exploded and stated yelling about how I had said that I wanted to place a hold. The gentleman was trying to ignore her as he went to get my mail. He is probably used to her. I'm sure that they have video surveillance and I hope that they have audio so they can hear how this woman speaks to people. I am an emotional wreck at the moment with my husband and all. I was trying my best not to cry in public. And not give her the satisfaction. In all honesty, this woman should not be allowed to work with the public. May the universe give her everything that she puts out there.

Whoever is the delivery driver for zip code 33175 is a thief, already consecutive times that my…read morepackage has been lost once out for delivery.

I wonder if they care about the outside it's disgusting all the time. They don't cut the grass for…read moremonths and there is garbage everywhere. I wonder if they will see this.

Poor customer service - they'll talk smack about you amongst each other, even if you're standing…read moreright in front of them during a transaction! I was having trouble sealing my package and I guess it was something they felt the need to comment on when I had asked for help, as if it were absurd. They don't engage with you at all, not even a greeting, unless you ask them a question.

I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

You will wait for hours. Self service machine never works. Advice: Dont come here poorly managed.read more

I wish I knew her name but the lady who was at the hello kitty desk, helping us was so awesome. We…read morecame to do our passports and were late but she was so kind about it since we had taken our son out of his school in homestead just for this, but she was sweet with both kids and didn't feel rushed and helped with any mistakes I made with the documents. And they were short staffed and the line was building up but she never got rude or flustered. We have had really good luck with this post office and their employees it's our second time doing our passports here and both have been so smooth, we literally come here from far away just because it's much better than our closer post offices that's for sure

I had an extremely unpleasant experience at this post office…read more I was waiting in line, which was mostly empty, while on a work call from my job. I did not approach the counter until I was acknowledged, as I didn't know whether the clerk was busy. When I politely asked if I had been called, the employee (who identified herself as "Liz") responded rudely and told me I needed to hang up my phone. I immediately ended my work call and approached the counter. I apologized and explained that I don't step up to a register until I'm waved over. Despite this, the employee continued to be hostile. Before leaving, I tried to end the interaction on a positive note by wishing her a better day. Her response was, "You need an education." This comment was completely unprovoked, disrespectful, and inappropriate for a customer-facing employee. I have never been treated so poorly at a USPS location. If this is how customers are spoken to for something as minor as being on a phone while waiting in line, management seriously needs to address staff professionalism and customer service