I love this location! They are always very kind and helpful. One of the workers took the time to…read moremake my package more suitable ship well.

They don't pick up their phones. I had a package on hold and they returned it back the sender the…read moresame day after on hold! I don't even understand what they are doing.

Not sure why this one has such low ratings. We had a smooth and friendly experience when mailing a…read morepackage and haven't had any issues when needing services. The postal worker gave us our package options and corrected the zip code for us. The space was clean as well. No issues!

Not sure why the ratings are so low- my family and I love this Post Office location. The USPS isn't…read morealways known for their efficiency but these folks will definitely get you in and out as quickly as they can. They offer full service shipping services and self service and I have never had any issues with returns or regular mail I have shipped out from this location.

I've been a card collector over the years and decided to sell a large majority of my collection on…read moreeBay. The process began January 2026. It led to more than a dozen visits over the coming months, with most visits consisting of dozens of packages being delivered. From the first day I went to this location til current date my experience and expectations have been above and beyond. Every individual I work with remembers my name, is extremely helpful, friendly and they get me through in a very timely fashion. They're very upbeat and optimistic no matter how busy it tends to get there and it makes every visit extremely enjoyable. This staff provides top notch customer service and I hope their upper management reads this in the near future.

Rarely do I give one star reviews…read more New Year's Eve 2025 -- before 3 PM -- post office should have been open. However, closed. Hot mess dot com. Was not open. 1 star. Zero stars if I could. Please advertise time correctly. No advanced warning!!!!!!

Came here to get my passport. I made an appointment online. Excellent customer service and very…read morewell organized. The man who helped me was efficient and explained the process very clearly. I got there early for my appointment and they took care of me right away after confirming that no one in the line had an appointment time earlier than mine.

I scheduled an appointment to apply for my passport and paid a substantial additional fee through…read moreHello.gov to have it expedited. Victoria assisted me with the application review, and Dave (or Dale) double reviewed the paperwork before it was submitted. During my appointment, Dave (or Dale) made an unnecessary comment about how "insane" the expedited fees were. While the comment was unprofessional, the much bigger issue came later. My passport application was ultimately rejected because the required agent signature was missing. This was an error that should have been caught before my paperwork was submitted. As a result, I had to spend more than four hours at the Sherwood Passport Agency to correct the mistake and re-expedite my application, causing significant stress, lost time, and additional inconvenience. I understand that mistakes can happen, but this was an avoidable error that had real consequences. I hope greater attention is paid to detail in the future, and that staff keep personal opinions about customers' choices or fees to themselves.

I have used this location multiple times and always had a great experience. Usually I do not find…read moremyself in a major line, but occasionally there will be one, though the pace moves well. Service has always been friendly as well! I have got some very fun stamps and they have I love utilizing the kiosk in the entryway where the PO boxes are for slightly quicker option if my item is simpler. I do find that the waiting area is not always fully stocked with the basic mailing labels, such as the ones they want you to put on the box,. They always give them to me at the counter, but would love to utilize my time in line to complete them or have them ready before going up! Overall, I will continue to visit for postal needs!

The woman working at the counter was so slow I think we all went backwards in time. The line was…read moreto the door while she spent her time chatting with the customer in front of her. If she had actually did some work, the line would have only had a couple of people in it because most of us were just trying to drop off a box into the mail bin. However, the mailbox door for packages would not open because she said "I haven't had a chance to go check on it". How about you stop babbling and go check it so the majority of the line would immediately disappear. A normal person would prioritize getting the self service area functional so her line would go down, but not this genius...

Such a horrible experience they never helped me with any of my issues and then the workers were…read morejust laughing while the one who was helping me just threw something at me on my way out. I should be filing a police report When i filed a complaint they just sent the complaint to the person i was making it about ? Not sure how that helps the situation. They never even had the nerve to apologize for what happened either.

You would think that this being the main branch in Mesa, that it would be packed with people all…read morethe time. This location is just around the corner from my office, close enough that we walk on our brakes to get stuff done here. There's never a huge crowd, except maybe at Christmas. It's a really large building and they've got a variety of gift cards you can buy, as well as greeting cards. This place has been a real lifesaver when I'm desperate for a gift in the middle of a work day, because there's no place close by to get a gift. The people here are nice and the lines go fast.

First off, the non supervisor employees are great. Samson,…read moreor whatever his name is, the supervisor, is a horrible example of DEI policies. He literally ignored a lobby full of people, left with the only scanner(why only 1?) and walked away when I called him out. He's a perfect example of why USPS is a $ hole and for being an a$$hole.

Completely understaffed every day of the week and they couldn't care less !!!! Absolutely…read moreunacceptable people times are valuable ! Hire someone!!!

Stopped by here to drop off an Amazon package. They have two Amazon kiosk to print labels with bags…read moreto drop off items. My item required an associate and the staff was friendly and helped me print a label and provided a receipt. This store is in the Safeway plaza with ample parking.

10/31/25 First visit…read more Located next door to Precision Cut Hair Salon and the USAF recruiting office. Parking 3/5 Challenging at best as these store front in the shopping center share parking and the lot is hectic. Service Requested 5/5 Great service at this location dispite its smaller lobby size. I needed to ship Amazon returns and was greeted by a helpful employee! Value 5/5 Returns are generally free if you use prime and preferred suppliers. Today I was in that category and my big box return was free. Fortunate to have stumbled into this store while my wife was getting a hair color rescue. Simple as retrieving a few boxes from the vehicle nearby. Ship well my friends-SYOY!

One of my favorite locations of the UPS Store. This location is very convenient and parking is a…read morebreeze. Staff is kind, courteous and even when it gets busy they move through the line very quickly. I come here often for returns, but have also mailed out packages and was given a very fair price.

This store is the best!!!! Their employees are so kind and patient! They have a way of taking…read moretime to help and making customers feel like they're the only ones in the store, yet they keep the line moving. I would highly recommend doing business at this particular store!