They don't pick up their phones. I had a package on hold and they returned it back the sender the…read moresame day after on hold! I don't even understand what they are doing.

Always polite and knowledgeable. Give full attention to customer they are working with, yet move…read morequickly to waiting customers. My choice of close USPO services.

Not sure why this one has such low ratings. We had a smooth and friendly experience when mailing a…read morepackage and haven't had any issues when needing services. The postal worker gave us our package options and corrected the zip code for us. The space was clean as well. No issues!

7/31/25 In the area today…read more Service Requested 5/5 Shipping today. Had l four large boxes with prepaid return labels containing Kitchen island pendant lights we decided did not work for our soon to be Chiefs Kitchen. They were being returned to Bed & Bath. Counter assistance was fast and professional! Value 5/5 No charge on returns due to supplier provided pre-paid labels.

I've been a card collector over the years and decided to sell a large majority of my collection on…read moreeBay. The process began January 2026. It led to more than a dozen visits over the coming months, with most visits consisting of dozens of packages being delivered. From the first day I went to this location til current date my experience and expectations have been above and beyond. Every individual I work with remembers my name, is extremely helpful, friendly and they get me through in a very timely fashion. They're very upbeat and optimistic no matter how busy it tends to get there and it makes every visit extremely enjoyable. This staff provides top notch customer service and I hope their upper management reads this in the near future.

Rarely do I give one star reviews…read more New Year's Eve 2025 -- before 3 PM -- post office should have been open. However, closed. Hot mess dot com. Was not open. 1 star. Zero stars if I could. Please advertise time correctly. No advanced warning!!!!!!

Came here to get my passport. I made an appointment online. Excellent customer service and very…read morewell organized. The man who helped me was efficient and explained the process very clearly. I got there early for my appointment and they took care of me right away after confirming that no one in the line had an appointment time earlier than mine.

I scheduled an appointment to apply for my passport and paid a substantial additional fee through…read moreHello.gov to have it expedited. Victoria assisted me with the application review, and Dave (or Dale) double reviewed the paperwork before it was submitted. During my appointment, Dave (or Dale) made an unnecessary comment about how "insane" the expedited fees were. While the comment was unprofessional, the much bigger issue came later. My passport application was ultimately rejected because the required agent signature was missing. This was an error that should have been caught before my paperwork was submitted. As a result, I had to spend more than four hours at the Sherwood Passport Agency to correct the mistake and re-expedite my application, causing significant stress, lost time, and additional inconvenience. I understand that mistakes can happen, but this was an avoidable error that had real consequences. I hope greater attention is paid to detail in the future, and that staff keep personal opinions about customers' choices or fees to themselves.

This place sucks trying to get a hold of a customer. Service representative is impossible and…read morethey're never open on the hours that They say that they are. What a joke

I have used this location multiple times and always had a great experience. Usually I do not find…read moremyself in a major line, but occasionally there will be one, though the pace moves well. Service has always been friendly as well! I have got some very fun stamps and they have I love utilizing the kiosk in the entryway where the PO boxes are for slightly quicker option if my item is simpler. I do find that the waiting area is not always fully stocked with the basic mailing labels, such as the ones they want you to put on the box,. They always give them to me at the counter, but would love to utilize my time in line to complete them or have them ready before going up! Overall, I will continue to visit for postal needs!

Such a horrible experience they never helped me with any of my issues and then the workers were…read morejust laughing while the one who was helping me just threw something at me on my way out. I should be filing a police report When i filed a complaint they just sent the complaint to the person i was making it about ? Not sure how that helps the situation. They never even had the nerve to apologize for what happened either.

They never answer their phone and eventually it will go to voicemail and for over 2 years it says…read morethe voicemail box is full and you cannot leave a message but even if you left a message it's doubtful it would be returned. I was told that IT Department was working on it but it still says the same thing that it did 2 years ago. Also, the post office on Broadway rarely answers their phone. I am not going to waste my gas driving to a post office especially since gas is almost $5 a gallon

Completely understaffed every day of the week and they couldn't care less !!!! Absolutely…read moreunacceptable people times are valuable ! Hire someone!!!

I have never been treated so rudely in in my life. I came to pick up a package that was attempted…read moreto be delivered at my address, according to the tracking info I received. I didn't have a pick up slip because they never came to my door to attempt delivery. Signature was required on the package. I waited home all day to sign for the package and they never even came to my door to attempt delivery. When I went to pick up the package from the post office I was asked if I had a pick up slip. I told him no because they never attempted to deliver it. The entire time the attitude that I received was unbelievable. The package was to be delivered to my door. He insisted that it was hold for pick up at the post office. This is incorrect. Avoid this post office at all costs. If you live in this ZIP Code, I pity you. These people know they work for the government and are untouchable. Anyone who treated a customer this way without provocation would be reprimanded or fired in a private business. I didn't walk in with a chip on my shoulder, but I definitely walked out with one. Basic respect goes a long way.

Stopped by here to drop off an Amazon package. They have two Amazon kiosk to print labels with bags…read moreto drop off items. My item required an associate and the staff was friendly and helped me print a label and provided a receipt. This store is in the Safeway plaza with ample parking.

10/31/25 First visit…read more Located next door to Precision Cut Hair Salon and the USAF recruiting office. Parking 3/5 Challenging at best as these store front in the shopping center share parking and the lot is hectic. Service Requested 5/5 Great service at this location dispite its smaller lobby size. I needed to ship Amazon returns and was greeted by a helpful employee! Value 5/5 Returns are generally free if you use prime and preferred suppliers. Today I was in that category and my big box return was free. Fortunate to have stumbled into this store while my wife was getting a hair color rescue. Simple as retrieving a few boxes from the vehicle nearby. Ship well my friends-SYOY!

I use this store frequently. Staff is helpful. Pricing is reasonable. I take my Amazon stuff…read morehere too.

Guessing this location has new management or owners. I have my business accounts through UPS and…read morewent to return some Amazon items which I do rarely and he told me they make no money on this and I would need to pay for tape which I had no problem doing, told him I would need to buy a few boxes from them as well, again no problem doing so but told me his location makes no money on this. They should just stop accepting Amazon returns if it's this big of an issue. Will no longer bring my business items or personal items to this location. People at Val Vista and Elliot were great. Guy needs an attitude adjustment