Came here to get my passport. I made an appointment online. Excellent customer service and very well organized. The man who helped me was efficient and explained the process very clearly. I got there early for my appointment and they took care of me right away after confirming that no one in the line had an appointment time earlier than mine. read more

US Post Office - Outside - Post Offices Near Me - Chandler, Arizona

I scheduled an appointment to apply for my passport and paid a substantial additional fee through Hello.gov to have it expedited. Victoria assisted me with the application review, and Dave (or Dale) double reviewed the paperwork before it was submitted. During my appointment, Dave (or Dale) made an unnecessary comment about how "insane" the expedited fees were. While the comment was unprofessional, the much bigger issue came later. My passport application was ultimately rejected because the required agent signature was missing. This was an error that should have been caught before my paperwork was submitted. As a result, I had to spend more than four hours at the Sherwood Passport Agency to correct the mistake and re-expedite my application, causing significant stress, lost time, and additional inconvenience. I understand that mistakes can happen, but this was an avoidable error that had real consequences. I hope greater attention is paid to detail in the future, and that staff keep personal opinions about customers' choices or fees to themselves. read more

US Post Office - Letter from the agency, listing the reason my passport didn't get approved - Post Offices Near Me - Chandler, Arizona

I went to this post office to mail a package and some Valentines Day cards yesterday. It was a Saturday so there was a line (to be expected on a day most people don't work). I was there about 1 hour 15 minutes before closing. The staff was friendly and professional. There were 2 people at the counter. They attended everyone on the line pretty quickly. So I was out in 10-15 minutes. It was awesome!! I noticed that more people arrived an hour before the post office was scheduled to close. So keep in mind there's a longer wait the closer you get to closing time. read more

This is my go to post office, I have no complaints. They're never packed, when they are a little busy they get customers in and out very quickly. Victoria is always amazing, she's fast and greets everyone that comes in the door. read more

US Post Office - Service Hours - Post Offices Near Me - Chandler, Arizona

Passport says open availability walk in. That's a lie. Rude not nice. Told me it's not her problem read more

US Post Office - Rude worker not helpful - Post Offices Near Me - Chandler, Arizona

The staff is always friendly. I come in once a month at least with a huge stack for certified mail for them to send out and they get it done quickly. Sometimes they are busy but they get through the line quick and effective. Best staff ever! read more

I had a passport appointment, the staff was quick, friendly, knowledgeable and attentive. I recently had a bad experience with the post office on Highly with their one and only person (Tiffany) that does passports. I highly recommend the Chandler location over Gilbert! read more

I had the most frustrating experience with service--it was truly the worst. When we arrived, there were only four customers. My family of infant, toddler and spouse was repeatedly shuffled between different front desk staff for a passport. The first lady instructed us to file a form, promising we'd be next. The next lady assured us that the other lady at the end would assist us because she specialized with passport processing. After an hour of waiting, once the lady was done with another customer passport, she said she it looks busy and let me help them quickly. After assisting three customers and she telling us to leave and schedule an appointment. read more

absolute dog shit of a damn postal office can't even speak with an agent without their robot voicecall machine having a fucking aneurysm and spouting nothing but fuck about what I said read more

The staff here are all so nice!!! The line is fast pace. I like that they are back to leaving the door unlocked for after hour self checkout services . There's plenty of parking onsite! The guys who work here are really good at getting chatterbox humans in and out so that the line moves along which is why I love going here to mail items. They all deserve big raises and a Month off for doing awesome jobs during the Holiday rush!!! They are also awesome with passport renewals and making sure that you're doing them correctly to avoid delays! I'm on my third passport and they seem to arrive back faster whenever I prices them here vs other post offices. I highly recommend driving here for all of your mailing needs, as this current staff ARE AMAZING!!! read more

This review is for the passport renewal process. We planned a somewhat last minute international trip and my son's passport was expired. We were fortunate to be able to schedule a passport renewal appointment at this Post Office fairly quickly. We gathered all of the required documents and headed to our appointment. When we arrived, the passport line was very long. However, I learned later on that that line was for people without an appointment. I entered through the door where you drop off mail and/or purchase items with an employee. I let them know we had an appointment and they said they would call our name shortly. A few minutes later, a gentleman behind the counter called our name and got started. We quickly learned we were missing one piece of document. He let me know I could print it at the nearby library and come right back. I thanked him and we headed over to the nearest library. We were maybe gone for 15-20 minutes and the same gentleman assisted us when we returned. The other line for passport didn't seem to die down, by the way. I highly recommend making an appointment. We paid for rush which they said could take six weeks or longer. We had less than six weeks before our trip, and by some miracle, my son's passport arrived a WEEK before our departure! Phew. Very grateful for the helpful gentleman who assisted us. He was quick and thorough. read more

I went to the post office to get my passport and Robert was a great help! He was very quick and also very nice.

Some raciest behavior from a white (I only preface this since she seems to notice or *not* notice) middle aged worker named Nicki; repeatedly skipped over the young African American girl that was in front of me as I was called up for no good reason before her. For all I know, it could have been an honest mistake, but I looked around confused and saw she did too, then asked her if the lady just... and paused; both assuming a racist moment, and she said shrugged and replied, "Yep" like she was used to it. Again, I am not sure if Nicki was intentional about this or didn't notice at all, but the girl and I sure did as it left quite an uncomfortable feeling for us and whoever else may have witnessed. I'm not sure what else to say about this except; greet each customer individually and look at us all with a fair opportunity to be seen next, and to be seen equally. *TIP - If you have a slip to pick something up* Don't be shy like me and patiently wait your turn because apparently, you don't have to! read more

Not sure what the hate is all about on Yelp. Location has a self checkout. Location has a large parcel drop-off. Location has a nice drive through mailbox. And the staff is there doing their jobs. read more

Did not like the mumbling employee who was "assisting" me with a package . It was slow & he was rushing me . He put in a wrong address ( I believe on purpose , he saw I was mailing out air Jordans without a return address / by choice ) glad I caught his "mistake " . I will not return . I rather spend a couple more bucks at FedEx . read more

Every time I go here I usually meet up with Jerry good guy always takes care of my shipping and money order needs and we always share a laugh or two .. read more

Me: "I would like some stamps" Them: "would you like anything specific, like holiday?" Me: "Sure, holiday." Them: "We are out of holiday." Me. "...." read more

I recently moved here and was having trouble with my mail. I've called the post office quite a few times now and Bill has gone above and beyond every time. He took the time to tell me all the steps in changing my address, looked it up to make sure it worked and sorted through all the incoming mail for any that could be mine. He did this two, maybe three times. He also alerted the mail carrier that delivers to my street of my mail issues. I first called around Christmas time and even through all the chaos, he gave great customer service. There even were occasions where he wanted to search every single area my mail could be at and would take that time to look and then would give me a call back. I've called so much that at this point I almost feel like I am an annoyance but Bill has had nothing but patience with me. Bill has restored my faith in the postal system. read more

This's my neighborhood Post Office and I just love it the employees are awesome, we always share good short conversation while I'm picking up or mailing items. They always make sure my mail finds me even when labeled incorrectly. The lobby is open 24 7 which allows you to access the self service kiosk and retrieve mail from P.I. Boxes read more

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I purchased a property in Chandler and had been going back and forth with the Post Office with a re-keying request for our mailbox since a Mailbox Key was never provided by previous owners. It took a few weeks for the request to finalize since their contracted locksmith contact had caught covid19. Jerry was extremely helpful in following up and making sure we got our key after a few failed attempts. Jerry was extremely professional and patient. read more

I needed to drop off mail and I was in this area. Through an internet search on my mobile phone, I found this post office. I thought it would be a convenient stop since I was right down the street. Finding this post office was not the problem - finding the mail drop off was! It was pouring down rain and I couldn't see any letter drop-off boxes. Then, I saw the letter drop boxes on the side of the parking lot. Drove over to where I could see the drop boxes and what looked like the entry driveway. Found out that it was actually the exit! Had to drive all the way around the side of the building to get to the entry driveway, just to drop off some mail. I would not recommend this post office if you are not a native and not familiar with the driveway entries/exits! It was extremely confusing! read more

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USPS is a complete joke. Tried shipping a box, that was not taped and sealed and they won't tape it for you. Only option is to purchase a roll of their packing tape. What a sham. Save your time and money and just use UPS. read more

This is my go to post office. Great people like Jerry, are a joy to walk into! Friendly, clean environment! read more

I tried to get my mail from my PO Box today. Instead of being 24/7 the lobby is closed from 6pm-6am according to postings due to security issues (from November 2020 that haven't been addressed). I went at almost 8am and everything was locked up so I couldn't access my box. read more

Looking at the bad reviews on here and it's mostly people who are upset that the post office has federally been de-funded (and laws pass that force money to be set aside instead of USED). Please don't take this out on the workers! Most of them are over 45 hours a week and just as tired as we are of covid rules. With that being said- this location is often times very busy, but the employees are sweet and as helpful as they can be while following the strict rules/laws they HAVE TO FOLLOW. It's always clean, organized and they even usually have their flat rate boxes in stock! I've used post offices literally all over the US. It's a newer building and everything is just as it should be. read more

Very impressed with the service at this post office! Even though the line was long, employees worked diligently to move everyone through efficiently. When it was our turn, we worked with Charles at the counter, and he was fantastic. We were shipping our passports for renewal, and he went over every requirement with us to ensure nothing was missed. He then added some extra tape to our shipping label to ensure smooth delivery. Throughout the entire interaction, he was friendly and very pleasant to work with. I would absolutely recommend this location to anyone needing USPS services. read more

I went to the post office 2 weeks before Christmas and was clueless on sending a package on prices postage and packaging and the line all the staff were very patient and helpful with everything ;] My package arrived in a timely manner as i was told im very pleased and will go here again;] read more

Jaysus this place is horrible. My son recently came back from Iraq (Army) and needs his dress uniform sent. I waited in line, since there were no boxes displayed that his uniform would fit in. Finally get to the clerk and,good lord she was rude, and would not help. Going to UPS store. Much more friendlier and willing to help support a troop! read more

Came in for a passport appointment for our newborn. Waited in line and once we got to the window, we asked for an application to complete. We stepped aside to complete the application. Once we complete the application we return to the window and then we would help us. They also took our babies picture and finish processing your application. read more

They were fast , and pleasant staff and like everything else even ordinary or regular package is expensive

Is it just me or is anyone else having issue the mail being delivered incorrectly? I've complained serval times about receiving the wrong mail in my mailbox and my mail being delivered across town. Every time I've complain I get a sticker to place in my mailbox but that doesn't seem to help. I recently went 15 days without a single piece of mail. This is so overwhelming. read more

It's the US Post Office. I did not interact with any employees as I was there to grab boxes. As you walk in there are several areas to grab priority boxes. They were fully stocked and looked organized. There was a long line but hey, it's the holidays. There was a kiosk right as you enter as well so you could avoid the lines all together, probably what I will opt to do. The reason I deducted a star was because the parking lot is a nightmare. Seems very narrow and you can only go in one way out the other. Had to wait forever just to backup and pull out. read more

It's a post office so what is there to say. It is a main location so they carry more stamp choices than the smaller locations. They have cards and gift wrapping supplies that you can buy. I havent had any bad interactions with employees and the line generally moves pretty fast when I am here. One of the better choices for post offices in the area. read more

Shoutout to my wonderful mail lady who delivers everyday! Thank you! I know it's hot and you do a wonderful job.

Able to do what other post offices couldn't. Also very friendly here! I worked with Kisandrea and Gail on resolving an issue. I went to neighboring post office at 1900 W Carla Vista Dr needing to ship to an APO army base and they told me they couldn't ship the item. It was a user error in using their own system as I had everything I needed. I called this location and explained and Kisandrea said to come to this location and they'd figure it out and get me taken care of because I had everything I needed and what I was trying to do shouldn't be a problem. They helped me in less than 10 mins and the atmosphere was much brighter at this location than the other. A lady named Gail was there and she had a nice helpful attitude and said she had retired from working there for around 41 years. I'd recommend this location based on my experience. Wish I would have came here first. read more

The woman at the front needs to be fired and acted like she didn't want to do her job for my passport appointment . I'm very mad and was a complete waste of my time read more

I went inside and the line was at least 40 people. I walked right back out. Can't say anything bad others than they should have all the staff in the world for that kind of volume. Honestly. I just need to pick up a package. read more

This post office hours are terrible COULDN'T GET MY PACKAGES BECAUSE THEY CLOSE TOO EARLY!!!! I'VE GONE BY 5xs AND STILL CANNOT FROM MY WORK IN 30 minutes!!!!!!! Jobs typically don't let off til 5p and this mess hole close at 4:30 !!! Atrocious hours just atrocious Go through Fed Ex or anything else you'd get your packages easier read more

As of today the hours online (on maps app, which I believe pulls from yelp?) are posted as closing at 5pm. I walked in at 4:32 and the inside door was shut, and an employee came out to tell me they are closed and when I said they have hours posted online as 5pm closing she said I know but we close at 4:30 and it's wrong, and promptly shut the door. I know it was the end of the day and it's not a high paying job, but her tone was rude. There were still people in line inside and it would have been very easy to just add me to the line if she cared about customer service and accountability. She knew about the error. Please fix this error and take accountability when this happens posts workers!!! read more

Asked the to borrow tape to attach label. Told me no I had to purchase. Lost my business over 10 cents worth of tape. No wonder the postal service loses money every year read more