yesterday I went in and paid the price for my box to get there in three days rather two boxes $77…read morefor two boxes. I go online and I find out they laid there all day yesterday in the post office never got shipped out to Charlotte till this morning. The boxes are going to Pennsylvania I go online and I see they should be delivered by 8 PM Christmas Eve that's longer than three days the price you have to pay for Postal Service and then they you saying that it'll get there in three days not when you mail it Friday morning like five days six days. I'll never go back there again. I'll find another system another place to send my packages not through the

Surprisingly well managed location! Employees are super…read morefriendly and very helpful. Obviously nobody answers the phone, but thats why you go in since you'll have to regardless of what it is your asking. This is as fast as a post office gets, service is not slow by any means. Never had any issues here, unlike other local branches who can't seem to do much of anything. The Monroe location has the worst group of employees I've ever encountered, so this was a very pleasant surprise.

Dropping off my returns are so easy at this location. They are always fast, efficient & helpful.read more

There is always problem at this store. Remember 1 time, being sent to UPS warehouse, around corner,…read moretrying to send a small package. Warehouse personnel told me I should have not been sent here. I had to go back to UPS store to do what should have been done in first place.

Rudest ups guy in the area. I frequently go to ups stores around town and this guy was by far the…read morelead cooperative and helpful when it came to me unloading my packages. There were three employees doing nothing and the man was still very rude. Edit: thanks for the response, but I do not work at ups. there's never a reason to treat a customer with disrespect like you did. All you had to do was ask nicely and I would have done what you asked. But what you did was say "that's not helpful " and then you got mad when I put the boxes on the wrong side? How would I as a customer possibly know what to do in your store. Every other ups is glad to receive the business and they do it with a nice greeting and willingness to help. Again a little courtesy goes a long way. I have never had any issues with any other ups or mail service, and I drop off many packages weekly so perhaps take this as constructive criticism and improve your attitude.

I don't think I've reviewed a 'UPS' per se before, but after locating this adjacent to the COSTCO…read moreand needing to drop off an Amazon return, I have nothing but a 5-Star review to leave. Recommend: Absolutely based on my experience. Opened door, instantly greeted, surprised by the sheer amount of office 'things' you could do here, from printing MAPS to packaging and scanning. I do NOT see UPS stores this nice anywhere in Tucson, AZ or this well suited to handle professional services. Quickly communicated with by the Staff, took my product, thanked me for stopping in and with a smile, wished me a great day! I don't know if there has been a management changeover from reading all the 1-Star reviews (since 2021) but I saw no indications of substandard service on my visit.

Very friendly and professional. Very responsive and reasonable rate. I will definitely recommend…read moreher and use her again if needed.

I've been here a few times and Cissy is always kind and professional, highly recommend using her…read morebusiness for your pack and ship needs!

Fantastic spot for all your package needs and notarization services. Cissy is incredibly welcoming…read moreand inspiring. Did I mention she has an adorable, friendly dog to greet you in the store too?

I never do reviews but this place 100% deserves it! An employee Jeff was assisting me with printing…read moreand was very patient with me and my sizing requirements. Another customer came in the store and was so rude to him. Every step he helped her with she had a rude comment and unfortunately he had to accept it and continued to be very courteous to her. She smarted off on her exit so I was more than happy to stand up for him and told her how rude she was. I hope FedEx know what a gem they have there! Jeff really went the extra mile for me and I greatly appreciate people like him and I will go out of my way to shop this store.

They are THE BEST! Always friendly and helpful. Attentive,…read moreproblem solving, patient and kind. Best UPS store around.

Quick and efficient with an Amazon return. The gent behind the counter was fast and I was on my…read moreway, receipt in hand. That works for me. The store is practicing their COVID protocols with markings on the floor for where to stand and masks required for all. [Review 13857 overall, 1179 of 2020, number 2547 in North Carolina.]

Bianca blew my mind with her customer service. I needed to print labels for my business. She was so…read morepatient and thorough, walking me through every step and taking care of the printing process for me. I left feeling beyond satisfied. She helped me make labels to make my products stand out and she did it all with a smile. I will gladly return and I will call to make sure Bianca is in! She is truly a shining star.

Storefront multiple shipping center, a little cluttered and the guy behind the counter looked…read morefrazzled. He was on the phone and computer arguing with someone when he took my package which didn't give me confidence that it would get to the right place or sent at all. This was all unfounded-he was a major multitasker and my package was delivered immediately. Parking lot

The African American gentleman broke the stereotype of your typical postal worker. He was kind,…read morehelpful and engaging.

The so called "gentleman" Behind the counter was very rude and unprofessional. on a few different…read moreoccasions, I have gone in to pick up a package and was blown off by them telling me that they would not look for it right now. in my case, it was not an emergency to have the package right away, however, what if it was something of a higher importance....such as medication for a sick customer? I will take my business elsewhere.