My partner and I had a 6 am flight on a Friday morning. We didn't want to bother friends to take us to the airport but we were also worried that Ubers would not be available at this time since we hadn't tried to take an Uber this early from San Fernando Valley before. I decided to book United Taxi because their San Fernando Valley website said most locations to LAX had a flat rate of $38 or your ride would be below $50 at least. The driver arrived 17 minutes before our requested time, called me because I asked for them to call when they arrive, and drove quickly and efficiently. However, the ride ended up being $77 from Tarzana, right off the highway. I asked about the flat rate and he said it was only for downtown. Weird because downtown is nearly the same time away driving-wise. Although convenient, I checked Uber prices and availability at the time the cab took us, and they were cheaper ($46)and there were drivers around our location. I would like to support other taxi services besides the large rideshare companies but I can't be paying $30 more. Would probably not take them again even though we rarely would require the service. read more

I had a great experience using United Taxi to get home from the airport. Instead of me waiting for a driver to arrive, the driver was waiting for me! Driver was very nice, and helped load and unload my luggage. Car was excellent. Driver was very relaxed in heavy traffic, and knew exactly what to do. This was my first experience with United Taxi. and I plan to be a return customer! read more

I am going back to Uber and Lyft after this. The driver refused to accept my credit card, didn't have the meter running when I was in the cab, complained about my knee scooter that I had with me, and refused to give me a receipt and just gave me a card to fill out on my own. Felt super shady that he didn't want to have any sort of record of the trip. I will never ride with United Taxi again. I would rather pay more money to Uber instead of dealing with this kind of stuff. read more

I wish I had read the reviews before I booked the taxi to go to the airport at 3:40 in the morning. I booked the taxi online didn't receive a confirmation had to call about it and then in the morning I got a call that there were no cars available to take me to the airport and can they refer me to another company?. Are you out of your fucking mind? I have a flight to catch. I will never use this company and thank God I didn't this morning. read more

We arrived at LAX and walked over to LAXiT to pick up a cab. The driver of the taxi we were assigned, Martin (Cab 52?), was friendly and professional. Even though our fare was only into a local address (aka short drive) Martin didn't complain or grump at me like some other drivers of competing services have done in the past. Martin was a safe driver and I was never fearful during our short trip. Shortly after I got home and was unpacking I discovered that I left my briefcase in the cab :-O Martin had already left but realized this and drove back to my address after a fare into the surrounding area ! When he came to the door and had my case I was relieved and surprised that a cab driver would go the extra mile. Very happy with Martin. If all of United Cabs drivers are like him I feel you won't be dissapointed. read more

Arrived at LAX in the middle of the night. We got a United taxi. The driver either had an odd sense of humor or was just misogynistic. I mentioned how I like the classical music he was playing, and he scoffed, "WOMEN" and changed the channel. I was traveling with my husband, who he tried to bond with re: women and their bad taste. He asked if we wanted to get home faster or more cheaply, what was the priority. I answered faster since it was 1a and had been a long day of traveling. Again, "WOMEN you don't care about the money." We rode in silence for the rest of the trip. I paid. I tipped him 15%, which is a snub coming from me. I automatically tip absolutely everyone 20% (even when they suck). He's a moron, so I'm sure his life is hard. His driving was fine, except when he missed the turn to our street. As I paid him, I quipped, "A woman wouldn't have missed the turn." read more

Called day before. At time of scheduled pickup, a no show. Called and got machine. Never use again. read more

I wish I would've seen the reviews before calling a taxi! First they told me driver would arrive in 10 minutes, which later became 30 minutes. Driver took me to my location and dropped me off in a unsafe location on a one way street. No crosswalk! I said can you drop me off in a safer location he said " what do you want me to do drop you off on the freeway? Told me to get out and told me " fuck you" I am so livid. I will never use this company again so unreliable and unprofessional , unsafe. Shame on cab number 193! A and when I tried to get out he had me on child lock and I couldn't get out .. I felt very scared. read more

I arrived at 245am into Los Angeles last night and got into taxi car 1442 and the driver first berated me because of the weight of my luggage. He was then upset that the distance I was going was only 20 min from the airport. He said I would have to pay a base rate of $25 and wanted cash. He then wouldn't put in my address and kept insisting that he knew where he was going. He was going to turn into the wrong building and I told him that and then had to tell him where my address was. The hold time he was talking on the phone complaining to his friend /dispatcher Tanveer ahmhad. I was fearful and nervous the whole ride. I used the app in the car to pay by cc and got away as soon as I could. DO NOT RIDE WITH THIS COMPANY!???? read more

We were at Universal Studios and it started raining heavily so we decided to leave. We were walking to our hotel which was a mile away and I decided to jump in a taxi as I felt bad for my wife getting soaked. That's when the United Taxi service really went above and beyond. But toward the wrong direction lol After jumping in the cab. I let the taxi driver know what we intended to do and he said it's a cash only $10 minimum. I said that's fine but why? As I questioned him he told me to try another cab and get out. I asked him for info and he refused to give me any information. He had blank company cards in the middle cup holder area so I went to grab one and he grabs my wrist and holds me down to not grab one. He then gets out the cab as I went around the back of it to take pictures of the cab number and he starts cussing me out... read more

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Avoid at all costs. They will not show up for pre-arranged pickups, but worse, they do not care when their drivers spend half their time looking at their phones and the other half randomly road-raging at drivers who haven't done anything to deserve it. read more

#915 just chilling in the left lane of a 5 lane freeway going 60 when there are 4 other lanes wide open. ARTICLE 1. Driving on Right Side [21650 - 21664] ( Article 1 enacted by Stats. 1959, Ch. 3. ) 21654. (a) Notwithstanding the prima facie speed limits, any vehicle proceeding upon a highway at a speed less than the normal speed of traffic moving in the same direction at such time shall be driven in the right-hand lane for traffic or as close as practicable to the right-hand edge or curb, except when overtaking and passing another vehicle proceeding in the same direction or when preparing for a left turn at an intersection or into a private road or driveway. (b) If a vehicle is being driven at a speed less than the normal speed of traffic moving in the same direction at such time, and is not being driven in the right-hand lane for traffic or as close as practicable to the right-hand edge or curb, it shall constitute prima facie evidence that the driver is operating the vehicle in violation of subdivision (a) of this section. read more

We missed our shuttle and were exhausted after a long trip. We like to support local business so took a taxi rather than an uber. Driver was rude and yelled at us for short fare. His car wreaked of smoke and he drove erratic. I would NEVER use this company again! Car 121 driver Nam chang Kim read more

Our driver was a crook. $55 to go five miles from Dodger Stadium to Glendale and then he insisted on cash which I would not give him. Yellow cab was $25 dollars but my wife was Ill and we needed to leave before the game was over read more

Called for taxi they sent text taxi on the way never showed called they said they were trying to find someone never called back never saw anyone had to drive myself to airport read more

I don't want to leave a bad review, but this company really let us down for an hours-ahead scheduled pickup to LAX. I could not reach their dispatch and they only sent us a text 45 minutes after scheduled pickup to let us know they couldn't find a suitable vehicle. read more

Literally cheaper than Uber in rush hour I mean yeah it's a taxi but still money saved js money saved some cars are nice some aren't just like Uber I rather just save $ and have a good driver just kind of eh to have to call the app is "ok" read more

Long wait for Uber, so we were going to give taxis another try - unfortunately, the driver in 161 reminded us immediately why people are using ride share instead of traditional taxis. He attempted to tell us the ride to our spot was a "flat rate" $40. We had taken another taxi in the past month or so and the meter rate was under $30 - We asked him to just run the meter and he refused, so we had to get out of the car. Why would a driver refuse to use the meter? This type of service is literally exactly why ride share is taking over the industry - how have taxi drivers not picked up on it and adjusted to offer a better experience? read more

We just had a really unpleasant experience. Left Avalon in Hollywood and went to essentially the Beverly Center on La Cienega and 3rd. To begin with our cab reeked of cigarettes. Then our driver was going 50 in 35 zones. Finally we got home and our cost was $27! The car we took there cost us $9. Our car number was 752 Very unpleasant experience. read more

United Taxi - Only sign posted in the cab said cash only. No fare prices anywhere. - Taxis Near Me

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We just had the ride from hell from LAX 9.24.21 with cab driver #0137. He drove like a bat out of hell angry, accelerating like mad, slamming on the brakes at several stops. When I asked him to be careful he blamed the brakes and got really resentful for the request. When we get out he throws one of the bags so hard it falls over, doesn't apologize. As well, informs us at the end of the ride that he only accepts cash. We're happy to be home unscathed but we'll go back to app-based rides. read more

Driver of car 961 was super confrontational with my wife and I when leaving LAX. We did not tip him for his terrible service and he then attacked us verbally by calling us mother fuckers! He continued with..."Fuck you guys!!! Do you have any idea how expensive gas is out here? This is not like Lyft and Uber and they will take a charge on the credit card. I have a family!" He went off on us giving us the middle finger and made my wife super uncomfortable. He demanded we give him 2 more dollars before we left and I refused because he was physically starting to threaten us with fists and body movements. I told him to back off and he got back in his car. He peeled off yelling "fuck you guys" at 1AM near LAX. This was the most threatening and uncomfortable taxi service I have ever experienced and this man needs reported! read more

I ordered a taxi for an early morning pick-up to the airport the night before. At the time it was supposed to arrive, I got a call from the dispatcher saying that no taxis were available, and I should call another taxi company. This is the second time they did this to me. Do not use this unreliable company. I hope reviews like this drive a stake through the heart of this terrible company. read more

This company us terrible i got a voucher from the airport to use to take a can back after a cancelled flight, called to book 20 mins ahead of time to take me to the airport, was told a can would be there and no one came, called to check and the order and they didnt have the order, placed again and said someone would be there in a few mins, no one came, called again and said there were no drivers, i had to call a lyft and pay out of pocket rather than using the voucher from the airline. Wasted a a half hour then had to rush to the airport, horrible and frustrating experience!! read more

So glad to know i'm not the only one who had a horrible experience. Worst cab experience ever. LOL at the pic of the amazing taxi driver flipping someone off! read more

I am accustomed to using Lyft and Uber and found myself wanting to spread the business across the transportation services at the Burbank airport and decided to use United Taxi. It seemed quick and my phone was dying -- I was afraid I'd lose contact with the apps. So I approached a nice fellow at the Taxi area who said he was available - I told him my address and the that it was a mile and a half down Hollywood Way - I asked approximately how much it would be. He said 10 bucks - maybe 12 max. Cool, I jumped in his car and after we were on the road, he informed me that the fair was going to be 20 dollars - for a short trip minimum. I said, "excuse me?" He repeated himself and a dozen remarks flew through my head. But I simply said, ok and made a note to myself. ...what a jag off. Never again. read more

This may be called united taxi, but really it's all American, or kh transport or whatever they are trying to rebrand themselves as to get you to use their service but they are the same rude lying overcharging people they have always been if a transportation company in Wausau list it's address as Merrill avenue it's them, any cab service in the area will be better. read more

It was easter weekend and of course the ride shares were super busy. Didn't wish to wait so decided to take a cab from LAX. I already knew the driver was sussing me out to see if I was new to LA so he could decide what to charge. He took a longer way to my apartment and I called him out on it. He over charged me by $20. I didn't complain because it was a holiday weekend so I kind of expect to pay more but I was really pissed off when we arrived at my apartment and he said his credit/debit card terminal was not working and he required cash. I didn't have enough cash on me to cover his scam fare. I admonished him about not advising me that his pay terminal was down before I got into the cab. He offered to drive me to an ATM. I declined and asked him if he had a manual machine he could run the card on and call for authorization. He said he did not have a manual machine. He asked me how much cash I had on me. I had $15 bucks and he said "That's not enough." He said he can drive me to an ATM and not charge me for that ride. I had just come off a long flight with my elderly mother and refused. I suggested he call his dispatch to come up with an alternative. He said the network was down all day. I called BS and suggested he try it. I ran my card on his terminal and it worked fine. These antics do nothing for United Taxi's business but deter customers from returning. I will wait for Lyft the next time, and should I ever require a taxi again I will never use United Taxi. I reported them to the city taxi authority taxi complaint line at LADOT (800) 501-0999 read more

Don't bother Late for my flight Bad service over the phone BIG no for them I will never use them read more

Second time in a row stood up for an airport trip. This time they called 5 minutes before our reserved time to say they had no driver. Last time was just a no show. Never again. read more

They are lucky to get even 1 star rating Horrible service I'm still waiting on Cab after the called one for me its been 3 hours read more

Family of three for a ride from a Century Blvd hotel to LAX. Five bags, two briefcases and two purses. Driver showed up, new minivan (front desk had requested this for us), said no, I won't take you, my cab is new. I said, really? I'll load the bags carefully and tip well. He said no, I said kiss my ass and then texted Uber. Driver there in five, all transported to Delta Priority One, $25.00 tip to driver, I loaded and unloaded bags. Uber and Lyft will wipe out regular taxis. Here's a picture and I gave them one star because it was a new cab.........other than that, stay away from this bunch. read more

United Taxi - As he's leaving without us.......... - Taxis Near Me

By far the worst drivers and customer service!! Taxi number 156 almost side swiped my car as he drove in the wrong side to cut a bunch of cars off. I tried to call and complain but all they do is put you on hold. I don't trust driving next to these horrible drivers, let alone in their car. Don't trust these horrible drivers with your life. read more

I am teetering b/t 1 & 2 stars. I gave them 2 because driving a taxi is a difficult job. Last week I had 4 rides and 2 of the cars were acceptable 2 were disgusting, dirty, filthy actually and United Taxi should hold their drivers to a standard of cleanliness and presentation e.g., no seats missing, if you post "no smoking" your taxi should NOT smell like an ashtray. Also, the 2 drivers who took the long way claiming it was better because less traffic, I'm on to you. Still, I didn't want to take my car, gas being so expensive and I tipped generously because I just feel sorry for these drivers. Clean up your act drivers. Have some pride. Next time I see the last driver I had, I'll tell him to keep going. NEVER getting in his taxi again, it was GROSS. read more

On Friday, October 25, 2019, while several fires were BURNING in So. Cal., the United Taxi driver threw a cigarette out the window on Topanga Canyon Blvd. Car #124. License# 46292F1. REALLY???????????? I would advise NEVER using this Company with these drivers they hire. read more

I used the website to schedule a pick up and decided to call a few hours later just to confirm. The morning of pick up at 4am no car arrived. At 4:05am I received a text claiming a driver was 5 minutes eta. 2 minutes later received a call from the taxi administration exclaiming she knew I had a confirmed pick up time but the driver would be 10-15 minutes for arrival because they were coming from another city zone and didn't have any other drivers. My question is: What's the sense in making a confirmed pick up if their not honoring it? In addition to if they knew they didn't have enough drivers why not call before the pick up time so I could have made other plans to get to my flight on time? Hope they get their act together, that's not good business! read more

Used these guys three times now for trips to LAX and they always delivered including one time when my uber cancelled for no reason and I needed them on like 5 minutes notice. read more

0 stars! Please be aware! Do not reserve a taxi online! Reserved last week for 1/1/20. Taxi never showed up. Made my Mom wait in her wheel chair at first for 30 minutes (first time coming home since her stroke.) Called and said that when you reserve online that you need to call in to verify(never said that). Said they would have a taxi out by 3. Called at 3 to ensure we would have a taxi. The person said their isn't any taxis available and that they weren't sure when their would be one. Called again 10 minutes later to complain and they said that they had a taxi ready. Had to cancel because my mom spent over an hour in a wheelchair waiting and was having terrible back pain. Now she can't come home. Thanks a lot United Taxi. Great job. read more

I've been a loyal customer of United Independent for many years, even pre-dating Uber/Lyft. It's because of their reliability that I've continued to use them even though I know Uber is a comparable option. Unfortunately, that ends today. I travel frequently out of LAX, and as per my normal routine, I called yesterday morning to make a reservation for a 6:15a pickup. I confirmed "six one five" with the operator and even told her my destination was LAX. She confirmed the reservation. Usually my cab will show up 5-10min early. Today I had to call United at 6:14a to be put on hold for 10min while the driver was being contacted. My husband even called from his phone out of concern as I had been on hold for so long, which prompted the operator to get back to me to tell me the driver was 5min away (after she gave my husband attitude about calling again). How long would I have been on hold past my pickup time if he hadn't called? Or rather, how much longer would I have been waiting for my cab if I hadn't called to check in at all? Ultimately, my driver showed up 20min late and didn't offer any apology - however truthfully I am hesitant to blame him, as I think what actually happened is that there was no reservation booked for me to begin with and United frantically sent whoever was nearby. He proceeded to take the longest, most traffic-impacted route possible (yes, I should have spoken up but I had hoped he would have taken initiative to find a better route being that he knew I was running late). I missed the cut off for baggage for my flight by 10min and am now sitting at LAX on standby, hoping to catch another flight four hours later. To say I am angry is an understatement. I've been trying to call customer service to file a complaint since they opened at 8:30a but have been sent to voicemail every time. That's what brought me here to Yelp. United, I root for the underdog which is why I've sung your praises when other people question why I don't take an Uber, as I know it has undoubtedly affected your amount of business. You don't mess with a (obsessively punctual) traveler trying to make an early morning flight. I have had great experiences with some of your drivers and I truly hope my situation today is a one-off mistake, but I can't go back to you after this. One strike and you're out. read more

My debit card was stolen by my cab driver, twice, within a five month period. In both instances I hailed a cab on Santa Monica Blvd. in West Hollywood on my way home from the bar. The first time, he swiped my card and asked me to enter my pin. Stupidly, I did. He then told me it didn't work. He then accepted the limited amount of cash I had and wished me a happy birthday, as it was my birthday. I left the cab thinkn, nice cabbie! Didn't notice he never returned my card. The next day I discovered four separate withdrawals of $100 each and two purchases at two different gas stations over night. I was scammed. Filed a claim with my bank, identified the driver from the atm camera photos, and was reimbursed. This was November. It happened again last weekend. Stupidly, of course, I hailed a United Independent Taxi after the bar without cash and only my debit card on SMB. This time the cab driver made the transaction and returned my receipt wrapped around two business cards, rather than my debit card. I didn't notice. Same exact charges were made over night. NO IDEA how he used my card as I did not give him my pin. The bank will not reimburse me for this one, and treated me as if I was the criminal, rather than the victim. That ended up being a $485 cab ride. You've been warned. These drivers know exactly what they're doing. And Wells Fargo are fuckers. read more

I've used them a lot lately (October 2016) and for the most part they are pretty good to me. Give them 15 minutes and your cab will be there. It's the personalities you have to watch (as you do everywhere). In one case the driver actually told me he wanted cash, as if MY card was no good. But you'll get where you need to go ... hopefully in a timely manner. Edward Benson read more