We bought a house a few years ago with some issues, and it's been one problem after another. Recently, our chimney started leaking whenever we had heavy rain. I did my due diligence and called three contractors--not only to compare pricing, but also to gauge experience and get a sense of trust and assurance. Hiring a contractor for a big job can be nerve-wracking, especially in construction where there can be so much ambiguity. Out of the three, Arthur, the project manager at Universal Builder, was the most professional and made me feel the most at ease. From the beginning, he took the time to walk me through the steps they would take to locate the problem and explain exactly how they would fix it. If something didn't go as scheduled, he would personally call to reassure me and make sure everything was addressed until I was satisfied--and it was. He was upfront abut the pricing from the beginning, they are not the cheapest but they are not the most expensive either. depending on the job, you don't want to always go with the cheapest contractors and end up with no insurance, and a crappy job. I eneded up getting part of my roof fixed and a brand new Chimney Cap for a very good price. In the construction world, it can be hard to find true professionalism you can count on. I would absolutely recommend Arthur to anyone. read more

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We hired Universal Builders for a home renovation (paint, kitchen, bathrooms, flooring), and the experience was pretty bad. The project timeline nearly doubled, often with only one worker present. We ultimately paid the final invoice with some pieces still unfinished, and--predictably--it was never completed. It turns out that much the electrical work was unsafe and not to code, requiring thousands of dollars in corrective repairs by a licensed electrician. We have photos, documentation, and dated materials proving responsibility. Paint quality was sloppy, concrete steps were poured unevenly, hardwood floors were damaged, and crews routinely left trash across the property. Items went missing and promised reimbursement was never provided. Poor supervision, zero quality control, and disorganized materials management. Lost original antique door hardware. Based on our experience, we strongly recommend avoiding this company. Disappointing. read more

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I hired Universal Builders for a full roof replacement and honestly this whole thing turned into a nightmare. When I first met with their salesman Nick (superintendent), he told me straight up they wouldn't be the cheapest, but they'd give me the best quality, send their "A team," and that all the workers were Universal employees, not subcontractors. He promised me a professional job with good communication. That's what I thought I was paying around $30,000 for. Unfortunately, that's not at all how it went. On day one, right after demo, I got hit with a massive change order for plywood decking. Nick had even promised there'd be a bathroom on site, but there wasn't. I had to negotiate the change order down, and then the next day I found out they were installing the wrong plywood thickness -- half-inch instead of the 5/8 I was supposed to get. Half the deck was already laid before I climbed up and caught it myself. They fixed it because I caught it, not because they were paying attention. That set the tone for the whole job. I kept finding sloppy, unacceptable work. Flashing around the AC curb, chimney, and skylight was missing or cut short and filled in with caulk. The cricket behind the AC curb was too short, with a big gap just smeared over with caulking. Vents were caulked with pinholes left. Brand new shingles were scuffed and scratched because nobody bothered to use foam pads. I found razor cuts in the underlayment about to be covered up with shingles. Decking boards not nailed into rafters properly. Bent nails left in rafters, overdriven nails in new shingles. Pee bottles in my attic. Trash left around my property. And nails all through my gravel driveway because nonexistent or poor magnet sweeps until I demanded it. I've had to pull nails out myself just to avoid flat tires. The "A team" Nick promised turned out to be day laborers paid cash by the day, not actual Universal employees. Every time I checked, I found something wrong. Instead of owning it, Nick and his supervisor Tony turned hostile. Tony even called me an "entitled homeowner" who didn't want to pay, and told me "this isn't our first rodeo" and that they had "tools at their disposal." Basically trying to intimidate me instead of fixing the roof. That was it for me, I refused to deal with them anymore. Thank God I have cameras all around my house because every conversation and interaction got recorded. At a certain point I basically had to act like my own lawyer, building a case in case this ended up in court. That's how bad it got. Eventually I escalated things to Lily in their office and Armon, the CEO. Once Lily got involved, things did improve, she was professional and actually seemed to care but by then it was already the end of the project, and all that was left was chasing corrections just to get the roof to pass inspection. In Riverside county roofing contractors can self certify their permit, it's a county policy not something universal made up. But because of the problems not being remediated I wasn't comfortable with this and called the County myself to send out an inspector. Inspector Manuel Leal came out and wrote a correction notice with the same problems I had been pointing out: missing proper flashing around the HVAC curb, chimney flashing that had to go under stucco flashing, a cricket required at the garage to house valley, and vents that had to be properly caulked instead of smeared with caulk and pinholes left. He even noted "more corrections may follow." Without that inspection, Universal would've declared the job done and walked away. In the end, the roof is finally complete, but only because I caught mistake after mistake, documented everything with photos, emails and got the County involved. Without that, this roof would've been signed off unfinished and below standard. For 30K, I shouldn't have to climb my own roof and basically act as superintendent to make sure things are done to code. Even with all that, I still had to let some things slide just to get it over with, brand new shingles that are scratched or missing asphalt, broken pieces of shiplap that weren't damaged before this project started. I've got pictures and video of everything. At this point I just accepted it so I could move on, but it's a reminder of how sloppy this job was. Universal charges premium prices but what I got was poor workmanship, broken promises, bad communication, and misrepresentation of who was even doing the work. If you hire them, make sure everything promised is in writing, document absolutely everything, demand County inspections, and don't sign off until it's verified. The one positive in all of this was Lily, she was professional and helpful but she's not the one out running projects in the field. By the time she got involved, the damage was done. Now I'll wait for the first real rain, check my attic for leaks, and if I find any, it'll be very telling to see how Universal handles fixing them. read more

Universal Builders - Final roof - Roofing Near Me - Glendale, California

Mark from Universal Builders gave me a fair price to reroof my house in Crestline. Mark and his crew went above and beyond the call of duty, meeting several challenges throughout the job. Mark sent his crew to tear down the old roof. The forecast was sunny for the week, but, surprise, surprise! It started raining at 10:30 that night! Rain started coming into the house! We called Mark. Mark called his crew, waking them up in the middle of the night. The guys drove almost 2 hours to get to our house in the mountains. They arrived around 1:00 in the morning. They climbed on the roof in the middle of the night, in the pouring rain, and tarped the entire roof! They finished around 3:30 in the morning. I am very happy that I hired Universal Builders. I will definitely call them again if I have any other building projects in the future! read more

Professional and polite from start to finish. Timely and clean work. Kind employees at all levels, who prove their wealth of experience. Leo, Alfred, Andrew, Ralph, Nick, Keki, Armenak and a large team of workers who do this all day every day and know all the mandatory details. Highly recommended. So far so good. No complaints. We are consulting them for additional projects as well since our complete roof replacement seems to have gone smoothly. Thank you guys again for turning a nerve wracking worry into a relieving experience. Permits and inspections achieved quickly and roofing done in time for 2025 Jan/Feb rainy season. #LosAngeles #Construction #Roofing #Paint #Stucco #Plaster #LeafGuards #Heroic #Sympathetic #Kind #Polite #Professional #GoodCommunication #Timely #Efficient #Negotiation #PromisesKept #Honest read more

Universal Builders - New Roof decking + shingles, and leaf guards installation. ‍ - Roofing Near Me - Glendale, California

Update. Patch DID NOT fix the leak. I notified David, the contractor in charge and he said they'd take care of it. 6 months later nothing. Not only that but the tarp they put up to keep things from leaking is now disintegrating and tiny plastic shards are raining down all over my yard. Way to kill any good will you had by trying to fix the problem. read more

We decided to go with the company again to redo more than half of our roof. They offered us a complete credit from the last job, which was financially very helpful. Although there were some issues along the way, everything seems to have gone well with the renovation. Thank you Armen and your team for everything. read more

Reese Pratt is a 76 year old disabled Vietnam War Veteran who was terribly taken advantage of by Universal Builders earlier this year. He was pressured, misled, and spoken to with zero respect or care for his age or vulnerability. The contractor presented him with a $22,000 contract for 18 sheets of plywood and there's more. The lack of honesty and integrity throughout the project was shocking. No senior should ever be put through this kind of stress or intimidation when simply trying to get work done on their home. We are actively pursuing every available avenue to address what happened. Avoid this company at all costs. read more

10/2025 was the month the work was done. We were in desperate need of a new roof, because the company we use to service our heater and a/c, had noticed the issue of the wood problematic. Yes, we had interviewed others, so that's not in question. Universal Builders was able to answer the call and start work that same week, and was done in 1- 1/2 weeks. We paid the average going price out there, not inflated like some other places out there. We also needed insulation so it was great to get both jobs done at once. We had Nick T. come visit us, and hired him and his team. When we had questions, he always answered them, and the group of guys he has working for him, did a great job. We had a few issues with the city, and who doesn't, right? And Nick took care of everything. read more

Every single step went well. Nick was amazing, if you can you should request him. We were terrified of such a big expense but they made it so easy and treated us like friends. Our roof has held up fantastically. We will work with them again for other projects I'm sure. read more

A Five star Universal Builders Co.,a complete roofing renovation in the name of my POC Paul Aghakhani: Our first experience, details (not elavorated) but the level of coopertion w/ Paul results in best of outcomes. Thanks for taking time when there is some problems to resolve.I look fwd to hearing from you soon. read more

Mark was very professional. Explained everything to me, showed me the problem and how to fix it.workers showed up on the time that he said they would. Afterwards showed m e the finished product..im very happy with the work that was done..thank you universal builders read more

The best roofing company ever. I got the best price with the best quality. From the moment I contacted them for a quote, the experience was exceptional. Their customer service team was friendly and responsive, answering all my questions and providing a detailed estimate without any hidden fees. They took the time to explain the different roofing materials available and helped me choose the best option for my budget and needs. The final product looks fantastic! My new roof not only enhances the curb appeal of my home but also provides me with peace of mind knowing that it was installed by a reputable company. I highly recommend Universal Builders to anyone in need of roofing services. read more

We used this company to repair our roof and they left several loose tiles, nails that do not secure the tile, and none of the flashing was replaced. There are gaps and cracked tiles on the roof. They did a poor job of cleaning up the nails, and I got a flat tire from a nail left in the driveway!!! I am very disappointed in the work this company did, and hoping they will come out to fix all these mistakes. read more

Total scammers. Over priced with Smooth talking sales representatives. Immediate demolition should be a red flag considering high cost. DO NOT let this company on your roof until you've ACHIEVED multiple estimates from different companies. Preferably NON contracters. Go for family owned or specialized roofing companies ONLY read more

Just had the home roof completely redone. The attention to detail and the professionalism by the crew has been exceptional. Highly recommend Universal Builders for all your roofing needs. So thankful for all the pictures provided along every step and the for reinstall of the solar. read more

Paul was a huge help all the way from the beginning of the consultation to the very end of construction. I had a complex project with different obstacles to navigate and Paul was like a business partner on my roof and landscaping. I would recommend their services if you're looking to get your roof professionally replaced and consider them for their other services as well. read more

Here is the updated pictures of the new roof... The new roof came.out very nice, clean and with no leaks. read more

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I recently got my roof replaced with this company, and I can definitely say they are the best! Mike was so helpful throughout the entire process. He was so quick from the beginning and explained everything in detail. He beat the price of 3 other quotes I had gotten from other companies. I am so happy with the results and all the help Mike provided along the way! I highly recommend Universal Builders to anyone looking for quality work. read more

Subsequent to the maintenance job that was done on our roof, I noticed some peeling on our bathroom ceiling; not sure if this was due to possible new leak or something else. I called Universal, asked them to check the roof to see if they could do some additional maintenance work in that area above. They came over right away ..... even in the rain .checked the area and said the roof was too wet that time to determine what was going on, with the implication that they would return once the rain stopped. They subsequently indicated that they would come out with their manager/ supervisor. This never happened! I want to be clear that we've never had any leaking of our roof.,, nor do we have one now . The only reason I wanted maintenance to be done was to PREVENT any possibility of a leakage. I understood that we have a dead flat roof and that it is old and eventually it will need to be replaced. I was under the impression, however, that with this maintenance project that we had done that we would have a few more years with our existing roof . I asked for Universal to come out again and see if they could provide additional maintenance to that small area . They refused.. only offered to apply what I paid for the maintenance towards the cost of a new roof. Clearly they are in the business of building new roofs .. not providing corrective maintenance service .. which is what they advertise on their web page . A disappointment! read more

Exceptional service with Universal Builders. I knew this team would do a good job after doubting them halfway through the process. They were diligently, professional and respectful. Thankfully, they managed to not only live up to their word but also sent a Warranty certificate and came out during a rainy day to help fix whatever needed additional fixing. (Still working on this issue) We had some tiles painted and replaced, we also had to pass city inspections and we had deadlines that were missed but managed to have the appraiser not doc us for an unfinished roof because we were working under contract with Chris and his team. Thank you. Much appreciated. read more

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Let me start by saying I didn't use this company. I'm sure they are reputable and provide good work. However their cold calling persistence schedulers pushed me to go with another company. I have 17 missed calls from the "scheduling man" and when I asked them to stop calling me they said we need to check in on our costumers and hung up on me. Ironically the calls started again when LA was in another downpour. read more

Universal Builders - Roofing Near Me - Glendale, California

I just got my roof replaced with Vince from Universal Builders. There was a small leak during the most recent forecast, but Vince and Allen were extremely helpful when it came to answering questions and being timely. Vince and his crew came to the job site in a timely manner and addressed the issue appropriately! Will be contacting back for an ADU!! read more

Universal Builders - Roofing Near Me - Glendale, California

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I would rate 0 or below stars if that would be possible! This roofer is the worst business I have ever encountered, hands down in 71 years! They installed our new roof along with ceiling insulation. First, they don't know how to tarp a roof for rainy weather. Second, to install our insulation in vaulted ceilings, they cut the plywood and then reinstalled the same 16 sheets they cut! Of course, the roof leaked and sagged where the sheets came together! We had to hire both a roofer and an insulator to fix what they had done! Don't let their endearing ways fool you because they simply don't know what they are doing! We made the mistake for paying for the entire roof and part of the insulation before we fired them. Unfortunately, they first put a Mechanics Lien on our property, then a lawsuit! Now they lie about everything using their viscous attorney. I could go on for days, why no one shouldn't use them! It's hands down the worst thing that has ever happened in my life! NEGATIVE STARS! read more

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Henry helped me pick a new roof. I am very happy to have worked with him and his team. Everything was done appropriately. There were some minor things that stood out to me, but Henry and Tom were very responsive to my concerns. read more

Universal Builders - Roof - Roofing Near Me - Glendale, California

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Tom and Alex did a great job getting my roof deck repaired in one day. The work was excellent and all when as they said.

My mom recently had her roof done by universal builders and she said she is very happy with everything. She worked with Henry and said she found him to be very thorough, he answered all of her questions and made the process feel very easy for her by always being available for her. Thank you Henry for helping my mom! read more

They were "trying" to work with me and kept getting better pricing. The biggest issue I have with them is they lied and did a Hard credit run. They swore up and down it was a soft run. A few hours later I get email reports about a hard credit inquiry on my report. Extremely responsive at first and once I noticed the issue with the Hard credit run they completely stopped replying and are currently ignoring me. Would not recommend then if this is the kind of things they do before they even start the work. read more

Happy to work with Universal Builders. Vic was a great project manager. My flat roof had bubbles on it and I noticed some leaking in my garage. Out of all the estimates I got, this was the best bang for buck. read more

Universal Builders - Roof - Roofing Near Me - Glendale, California

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I am glad I chose this company to take care of my home. There was a section that was leaking extensively which caused mold growth. Leo was very helpful in explaining the different options we can take to fix this issue. read more

Universal Builders - Roofing Near Me - Glendale, California

Happy with the work the company did! From the project manager to the foreman. Everything was done fast, permits pulled immediately and job finished in quicker than anticipated. read more

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This company redid my roof, deck and scraped and painted my house. The roof job was adequate but they were sloppy when placing the metal finishes and left debris. When painting, there was overspray and the scraping was inadequate. No scraping debris was cleaned up. They cleaned the brushes and buckets against one of my trees and left my hose reel and barbeque splattered in paint. As far as the deck goes, it is a complete disaster. They used framing quality wood, did a horrible job of sanding. Not one of the corners were matched and, to repair it, water putty was shoved in the gaps and started washing away with the first rain. The deck had collapsed during the 2023 winter storm, was demolished and rebuilt. FEMA waved the fees for permits, but they never obtained a permit! Initially, the back deck, which is 6 ft above the ground, had gaps large enough for small children and animals to fall through. I had to tell Paco, who was supervising the job that he couldn't leave it that way and he consistently argued with me. his two nephews were working with him and PACO would leave them alone to go to other projects. Vick T, the project manager, rarely appeared, and at 24 is too young and inexperienced. When I told Vick T about the rude and condescending treatment from Paco, he replied, "He has a mind of his own." It has taken months to have an architect and engineer get a set of plans to the company, but now winter has set in and the required fixes are not done. Don't have Paco do a deck. I have read some of the glowing reviews. They are pretty hard to believe. read more

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Happy with my roof leaks. Thank you to the project manager, Sam and Gary who answered all my questions. Everything was completed at promised and everyone was responsive. read more

Universal Builders - Roofing Near Me - Glendale, California

They show up for the inspection and estimate but no quote proposal, and may I ask how do I give you the business? read more

David and Kevin were wonderful throughout the entirety of the roofing project. I was happy with how they handled everything from beginning to end. Very professional and were able to provide the same exact services as other companies with a more reasonable price. read more

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Happy with the work. Matt and Jerry were super helpful on breaking down the process of repairing the leaks. Happy with the results and the trust. read more

Universal Builders - Roofing Near Me - Glendale, California

They did a nice job redoing my roof. I would recommend this company if you are looking to get your roof done. Chris and Anthony did a good job taking care of the project from beginning to end. The crew kept my yard clean and tidy during construction and once the project was complete. read more

Universal Builders - Roofing Near Me - Glendale, California

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I will never recommend this contractor to anyone. $70K for redeck and shingles roof? Looks like it's way overpriced. After the old shingles were removed, the decks are warped and not flush anymore, and for sure won't pass inspection. They said an engineer need to take a look and they will also reinforce the rafters. They let us choose with 3 options. Option #1 is if it's only the redecking & installation of shingles, they're charging us for $47K. There is a middle option and the 3rd option is where they have stated that they will reinforce our rafters, restructure our ridges and they will install strap throughout roof for $63K plus $6K down payment. Or else the city will take over and we will spend more. We accepted the price they quoted for the 3rd option because we would never want to go through the same headache again regarding our roof. But no engineer came, no one reinforced the rafters, and no restructuring of the ridges as they have stated. They just simply replaced the decking & install the shingles. I tried to renegotiate the price because that is way too high, even for the high end average, or even twice the high end average of price of redecking the roof (based on what my google research). But these guys just kept on insisting that I didn't understand what we discussed at the beginning. But the readers of this review should decide, $70K for SRI 20 roof shingles and redeck of 1000sq ft one storey home worth 70 grand? Even with inflation, I don't think so. They also failed inspection twice. First is because the roofing materials are not in vicinity during the inspection. Second is they were gonna install SRI 17 singles w/c the city inspector said is illegal. On the 3rd inspection, the inspector asked them to work on the fascia boards. They should have known those things, unless they are trying to do some tricks and trying to cut some cost on materials. It would have been ok for us to spend that much money if we have gotten our money's worth but I was never satisfied at their service. Multiple times that I have to contact the project manager to replace the fascia boards, to replace the dryer vent thrice because they can't get it right. At the end when I was trying to negotiate the price, they even told me if I know how long their guys worked on our roof. And I told them that it was that way because they kept on failing the inspections. One final hustle is they en-cashed the final check I issued to them twice w/c caused a lot of hassle and calls to my bank to revert it. read more

Eric was very helpful and explained to my husband and I what his company will do in fixing our slipping roof tiles. He used his drone to show us the needed repairs to our roof. His workers were courteous and did their job as discussed and planned. They completed their job on a timely manner and as agreed. The pricing Eric gave us in comparison with the other 3 quotes we got was the most reasonable. One thing I truly appreciated is the sincerity we felt while discussing with Eric our roof issues and the details he provided. I highly recommend his company. read more

They started off great in a bad situation. We desperately needed a roof (due to age) during the harsh rain this year as it started leaking. They were one of the only roofing companies that actually responded and took the time to answer all questions. First estimates was 20K + they offered financing at high interest (which increases later) They proceeded to say that they had another job close by and would discount the price. They started work about a week later. Old roof was removed and the price doubled. They then proceeded to re-deck the roof. After that they disappeared for months. No return calls, the original people we were working with would not answer calls. Called the company number, sometimes they would pick up and say someone would call back. No response. So much time had past that the financing interest rate went way up and we were screwed. The final work was subpar, some of the "torch down" is loose, outer tile is smaller than it should be. Already had a leak in one area. I have suspicions that a lot of the roof that requires replacement is covered over. Buyer beware. read more